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Job Description Summary

Job Description

Area Manager - Executive Managing Director's Office Reporting To: Executive Managing Director (EMD) Function: Business Management, Strategy & Operations Location: [Location] Role Purpose The Area Manager will serve as a strategic and operational partner to the Executive Managing Director (EMD), supporting business planning, performance management, operational excellence, and execution of key strategic initiatives across the region/business. The role will be responsible for driving business reviews, performance analytics, sales effectiveness, process optimization, and implementation of business improvement initiatives. Working closely with business leaders and functional teams, the Area Manager will provide actionable insights, facilitate decision-making, and ensure effective execution of priority business objectives. The incumbent will proactively identify growth opportunities, operational efficiencies, and best practices that support Cushman & Wakefield's business objectives while fostering accountability, performance improvement, and operational discipline. Key Responsibilities 1. Business Management & Performance Monitoring • Support the EMD in driving regional business performance across financial, operational, and commercial metrics. • Monitor business performance trends and provide regular insights on key performance indicators (KPIs). • Develop and maintain management dashboards, business scorecards, and performance reports. • Identify performance gaps, opportunities, and risks, and recommend corrective actions. • Coordinate periodic business reviews with leadership teams and monitor execution of agreed action plans. • Ensure accurate consolidation and validation of business data for management reporting. 2. Sales Performance & Revenue Growth Support • Analyze sales pipeline, revenue generation, client acquisition, conversion ratios, and business development activities. • Partner with business leaders to improve sales effectiveness, forecasting accuracy, and pipeline management. • Track performance across markets, sectors, service lines, clients, and teams. • Identify growth opportunities through market analysis, client insights, and business intelligence. • Support leadership reviews through meaningful commercial insights and recommendations. • Monitor achievement of revenue targets and support initiatives aimed at enhancing business growth. 3. Operational Excellence & Process Improvement • Review operational processes, governance frameworks, and service delivery metrics to improve efficiency and effectiveness. • Identify process bottlenecks, duplication of effort, control weaknesses, and productivity improvement opportunities. • Conduct root-cause analysis of recurring business and operational challenges. • Collaborate with stakeholders to streamline workflows and implement process improvement initiatives. • Support development and monitoring of operational KPIs and service standards. • Drive continuous improvement initiatives aligned with business objectives. 4. Strategic Initiatives & Business Transformation • Support execution of strategic priorities identified by the EMD and leadership team. • Conduct research on industry trends, market benchmarks, emerging technologies, and best practices. • Evaluate new business opportunities, operational models, and technology solutions. • Develop business cases and recommendations to support informed decisionmaking. • Identify opportunities to leverage automation, analytics, AI, and digital solutions to enhance business performance and client delivery. • Contribute to transformation and change management initiatives across the business. 5. Stakeholder Management & Leadership Support • Serve as a key point of coordination between the EMD, business leaders, and functional teams. • Facilitate cross-functional collaboration to ensure alignment on business priorities and initiatives. • Prepare executive presentations, briefing notes, business updates, and leadership communications. • Support governance forums, leadership meetings, and strategic reviews. • Build effective working relationships across all levels of the organization. 6. Execution, Governance & Project Tracking • Support implementation of approved business initiatives and strategic projects. • Establish project plans, milestones, ownership structures, and success measures. • Monitor progress and escalate risks, dependencies, or delays where required. • Ensure accountability and timely execution of action plans. • Measure outcomes of implemented initiatives and recommend enhancements when necessary. Candidate Profile Education & Experience • Bachelor's degree in Business Administration, Finance, Economics, Engineering, Analytics, Real Estate, or a related discipline. • MBA or equivalent postgraduate qualification preferred. • 10 years of experience in business management, strategy, operations, management consulting, business analytics, PMO, or commercial operations roles. • Experience working with senior leadership and supporting business decisionmaking processes. • Exposure to professional services, real estate, consulting, or multi-business organizations will be an advantage. • Proven experience managing cross-functional initiatives and driving business improvements. Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; • Being part of a growing global company; • Career development and a promote from within culture; • An organization committed to Diversity and Inclusion We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program. We have a vision of the future, where people simply belong. That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.