Job Description

MAIN RESPONSIBILITIES of this Position: 

The AR Collections Clerk is responsible for managing a portfolio of customer accounts to maximize the collection of outstanding receivables while maintaining positive customer relationships. Liaising with corporate customers to ensure proactive cash recoveries within agreed targets. You will be responsible for the effective running of a corporate account ledger and ensure good relationships exist between the credit department, customers and sales.

 The role involves proactive collections activities, dispute resolution, account reconciliation, risk assessment, and collaboration with internal stakeholders to ensure timely payment and minimize bad debt exposure. 

Key Areas of Responsibility 

• Proactively manage and collect outstanding balances from a portfolio of customer accounts.

• Ensure collections activities support agreed payment terms, collection targets, and cash flow objectives.

• Build and maintain effective relationships with internal and external customers to facilitate timely resolution of payment issues.

• Collaborate with Sales, Account Managers, Customer Service, and other internal departments to resolve payment delays and account-related issues.

• Monitor customer payment behavior and identify potential credit risks, cash flow concerns, or adverse payment trends, escalating issues when appropriate.

• Perform account reconciliations and investigate discrepancies to ensure account accuracy.

• Prepare and distribute customer statements, collection reminders, and other collection-related communications.

• Maintain accurate and up-to-date records of all collection activities, customer interactions, and follow-up actions within the designated systems.

• Investigate, manage, and support the resolution of disputed invoices in collaboration with relevant stakeholders.

• Respond promptly and professionally to internal and external inquiries regarding customer accounts and payment status.

• Ensure compliance with company policies, internal controls, and applicable regulatory requirements.

• Contribute to continuous improvement initiatives aimed at enhancing collections effectiveness and process efficiency

Key Skills 

• Finance / Commerce / Business Administration Degree, or currently pursuing a relevant qualification

• Experience in AR or Collections 

• Good Knowledge of Google and Microsoft tools (Excel is required) 

• Experience of working with Oracle Financial Applications is a plus 

• Good written and verbal communication skills

• Customer Relationship Management

• Account analysis

• Problem-solving

• Attention to detail 

• Fluent in English and the native language of the country 

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com