The AR Associate Analyst supports the revenue cycle management (RCM) process by assisting in claims follow-up, documentation, and resolution of outstanding insurance balances. Under supervision, the AR Associate Analyst will perform claim status checks, research basic denials, and help ensure accurate and timely reimbursement. This is an entry-to-junior level role designed for individuals beginning or growing their career in U.S. healthcare accounts receivable and denial management.

Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

• Assist in checking claim status with payers via calls, IVR, or payer web portals.
• Accurately document claim activity in client software, maintaining audit-ready records.
• Support post-call analysis and record after-call actions as directed.
• Review available documentation such as EOBs, authorization notes, and medical records under guidance.
• Help identify common denial reasons and underpayments, escalating complex issues to senior team members.
• Perform eligibility verification and assist with claim submission or resubmission.
• Follow up on assigned claims, denials, or suspensions as per team instructions.
• Adhere to HIPAA and all regulatory/billing compliance requirements.
• Meet daily/weekly productivity and quality expectations as set by the team.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. 

Minimum Requirements:

• High School (HSC) or graduate equivalent.
• 0–1 years of experience in U.S. healthcare accounts receivable, claim follow-up, or denial management (internships or training experience may be considered).
• Basic knowledge of medical terminology and exposure to ICD-10, CPT, and HCPCS codes.
• Strong written and verbal communication skills.
• Basic computer literacy.
• Willingness to work continuous night shifts.

Education / Experience / Certification:

• High School diploma, Graduate, or equivalent required.
• Exposure to U.S. healthcare BPO/RCM processes preferred.
• Experience with EHR or billing systems (e.g., Epic, Cerner, NextGen, eCW, CareCloud) is a plus.
• Familiarity with clearinghouses (Waystar, Realmed, Availity, Change Healthcare, ViaTrack) beneficial but not required.
• Proficiency with MS Excel, MS Word, and Google Sheets preferred.

Skills & Technical Proficiency:

• Eager to learn and develop skills in healthcare accounts receivable management.
• Strong attention to detail and ability to follow structured processes.
• Basic analytical and problem-solving ability; willingness to escalate issues when needed.
• Ability to manage assigned tasks and meet deadlines under supervision.
• Strong organizational and time management skills.
• Commitment to confidentiality and HIPAA compliance.

Working Environment/Physical Demands

Working Environment:

• General office environment: Works generally at a desk in a well-lighted, air-conditioned office, with moderate noise levels. 
• Periods of stress may occur.

Physical Demands:

• Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
• Some walking and standing relative to interaction with other personnel. 

Travel Requirements:

    xNone       Occasional            Moderate          Frequent           Very Frequent

                            (25% or Less)              (25% - 40%)            (40% - 80%)                       (80% or m

Other possible Unofficial Titles

Unofficial titles may be given by the manager and used for email signature.