Meet the Team 

The Finance Operations Manager (Collections, Accounts Payable & Billing) will be a critical leader responsible for overseeing and optimizing the end-to-end operational processes of Collections, Accounts Payable, and Billing for our operations in Brazil. This role will ensure the accurate and timely generation of invoices, efficient recovery of outstanding receivables, precise and punctual processing of payments to vendors, and strict adherence to Brazilian financial, tax, and accounting regulations. The successful candidate will drive process improvements, lead a dedicated team, and contribute significantly to the company's financial health and operational efficiency.

Join us!

Your Impact 

• Leadership & Team Management:
  • Lead, mentor, and develop the Collections, Accounts Payable, and Billing teams, fostering a high-performance and collaborative environment.
  • Set clear objectives, conduct performance reviews, and provide ongoing coaching and development opportunities for team members.
  • Oversee daily operations across all three functions, ensuring adherence to established procedures and service level agreements.
• Billing Management:
  • Manage and supervise all billing activities, ensuring the accurate, complete, and timely generation of invoices to customers.
  • Develop and implement billing policies and procedures in line with company strategy and contractual agreements.
  • Ensure compliance with Brazilian tax regulations related to invoicing (e.g., Nota Fiscal Eletrônica, ISS, ICMS).
  • Coordinate closely with Sales, Customer Service, and Operations teams to ensure correct billing parameters and resolve any discrepancies.
• Collections Management:
  • Develop, implement, and monitor effective collections strategies and policies tailored for diverse customer segments and portfolios.
  • Establish collections targets and Key Performance Indicators (KPIs), tracking team and portfolio performance.
  • Analyze aging reports, delinquency rates, and bad debt provisions, identifying trends and proposing corrective actions.
  • Negotiate with delinquent customers, seeking solutions that preserve customer relationships while maximizing recovery.
  • Ensure compliance with Brazilian collections laws and consumer protection regulations (e.g., Código de Defesa do Consumidor).
• Accounts Payable Management:
  • Manage and supervise all Accounts Payable activities, including invoice processing, payment execution, reconciliations, and month-end closing procedures.
  • Ensure accurate and timely processing of payments to vendors, employees, and other financial obligations.
  • Guarantee compliance with internal company policies and all relevant Brazilian tax and accounting regulations (e.g., withholding taxes like IRRF, ISS, PIS, COFINS, CSLL, and ancillary obligations).
  • Manage vendor relationships, resolve invoice disputes, and ensure payments are made within agreed-upon terms.
  • Collaborate with Procurement, General Accounting, and Treasury departments to ensure seamless integration and alignment of processes.
• Process Optimization & Compliance:
  • Identify, recommend, and implement opportunities for process automation and continuous improvement across Billing, AP, and Collections functions.
  • Develop and maintain robust internal controls to safeguard company assets and ensure data integrity.
  • Actively participate in internal and external audits, providing necessary documentation and explanations.
  • Prepare and present comprehensive management reports on Billing, AP, and Collections performance, cash flow, and financial metrics.

Minimum Qualifications

• Bachelor's degree in Accounting, Business Administration, Economics, Law, or a related field.
• Post-graduate degree or MBA in Finance, Business Management, or a related area is a plus.
• 7+ years of proven leadership experience managing at least two of the three functions (Billing, Accounts Payable, Collections), with a strong understanding of all three, preferably within a medium to large-sized company in Brazil.
• In-depth knowledge of Brazilian tax and accounting legislation (ICMS, IPI, PIS, COFINS, ISS, IRRF, Nota Fiscal Eletrônica, etc.) and best practices for Billing, Accounts Payable, and Collections.
• Proficiency with ERP systems (Oracle, Highradius) and financial automation tools.
• Advanced proficiency in Microsoft Excel.
• Fluent in Portuguese (native level) and advanced English is required.

Preferred Qualifications:

• Exceptional leadership and team management capabilities.
• Strong analytical and strategic thinking skills, with an ability to make data-driven decisions.
• Excellent negotiation and interpersonal communication skills.
• Results-oriented with a proven ability to work under pressure and meet deadlines.
• High level of proactivity, organization, and attention to detail.
• Strong problem-solving abilities and a continuous improvement mindset.
• High ethical standards and integrity.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.