Job Location: Mexico City, Mexico

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future. 

Support LS&Co.’s business growth objectives by managing the end-to-end AR process for defined accounts in the US, Canada, and Mexico. Drive reduction in aged debt, maximize cash flow, and contribute to regional revenue and profitability targets.

About the Job 

AR Process Management

• Oversee the entire AR cycle for assigned accounts, ensuring timely collections and accurate cash application.

• Maintain established controls and adhere to SOPs to meet agreed targets.

Customer Relationship & Collections

• Build and maintain proactive relationships with customers to facilitate timely cash collections.

• Use multiple communication channels (phone, email, dunning via mail merge/SAP S4) to resolve outstanding balances.

• Monitor accounts for upcoming due invoices and proactively ensure payments are received within terms.

Dispute & Claims Resolution

• Identify and resolve disputes and claims promptly, coordinating with customers and internal stakeholders.

• Investigate drivers of past due invoices and collaborate with management to prevent recurrence.

• Support chargeback resolution and provide documentation for audit requests.

Cash Forecasting & Analysis

• Analyze cash forecasts based on portfolio management and provide insights to support business decisions.

• Prepare and present reports on collections, overdue accounts, and claims reduction.

Cross-Functional Collaboration

• Work closely with Credit Analysts on bad debt, third-party collections, and legal activities.

• Coordinate with Accounts Payable, Finance, Sales, and vendor partners to resolve billing issues and improve processes.

Continuous Improvement

• Attend meetings to review and enhance ways of working, aiming to reduce DSO, improve remittance handling, and decrease aged debt.

• Identify process gaps and recommend improvements for accuracy and efficiency.

About You 

Experience:

• 7+ years’ experience in Accounts Receivable, claims, or collections, preferably in a corporate or apparel industry setting.

• Proficiency in SAP ERP and Advanced Excel skills & basic AI tool usage like CoPilot.

• Strong analytical, problem-solving, and communication skills.

• Attention to detail and commitment to process accuracy.

• Experience in working within a multinational organization, especially managing cross-border data compliance

• Demonstrated experience in AR business processes, including collections and claims processing.

Qualifications:

• Bachelor’s / master’s degree in accounting, Finance, Business, or related field (or equivalent work experience).

Work Environment:

• Global Collaboration: This role will involve close coordination with regional teams across the globe.

• Flexible work arrangements - 3 days in a week work from Office