At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

• Provide high-quality, consistent application support aligned with evolving client requirements and strategic business objectives.
• Deliver industry-leading support utilizing established systems and methodology to maintain high client satisfaction standards.
• Engage in continuous professional development to maintain robust expertise across all assigned product lines.
• Ensure continuous operational coverage during core and extended hours in accordance with contractual service level agreements.
• Proactively formulate and execute strategic initiatives based on customer satisfaction metrics and ongoing stakeholder feedback.
• Conduct formal system commissioning, technical configuration and user instruction.

• Bachelor’s degree in Life Sciences, Laboratory, Biochemical or equivalent is required.
• At least two years of practical application experience in IVD or medical device industry.
• Fluent in English language both spoken and written.
• Arabic is a plus, or any spoken language in the market.
• Exceptional problem-solving abilities and a customer-centric mindset.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.