Summary: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Key Responsibilities: 1 to 2years of experience in Technical Production Minimum 1-year experience in handling Audio / Video devices to manage event production Excellent communication skills, with neutral accent Excellent written communication skills with email etiquette Fundamental Technical know-how on system trouble shooting Ready to learn new technologies Technical Experience: Should be able coordinate and supervise all aspects of a production event, from the creative to the administrative Should be able to oversee and take care of all elements of pre-production, production, and post-production work Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group Technologists respond to the Customer queries predominantly through Voice Interaction and through email, chat. Additional Skills: Unified Communication and Collaboration Operations Unified Communication and Collaboration Implementation Good to have Video Conferencing infrastructure knowledge/experience Professional Attributes: Excellent verbal and written communication skills Customer handling skills and good interpersonal skills Ability to take complete ownership of the tasks High level of initiative and innovative ideas Positive Attitude towards work Ability to work as Team Work independently with minimal assistance Additional Information: -Any degree 15 years of Full-time education

Backfill EID shalini.b.menon SAP ID 11921170 Exit number IER0234012 Client Accenture internal LWD 22 Nov 2026

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