Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

Reporting to the Installation Services Manager, the Appliance Installer is responsible for delivering safe, efficient, and professional appliance installations that provide customers with a seamless experience from delivery through setup. This role ensures installations meet manufacturer specifications and provincial codes while maintaining a high standard of workmanship, communication, cleanliness, and customer service. Strong mechanical aptitude, attention to detail, and the ability to problem-solve in the field are essential to success in this role.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days 
• Statutory holidays off 
• Employee & family assistance program 
• Staff incentives and rewards
• Employee discounts 

What you’ll be doing:

• Complete safe, professional appliance installations in accordance with manufacturer specifications, safety requirements, and applicable codes, while minimizing disruption to customers’ homes.
• Communicate with customers before and during installations, including confirming appointments, explaining product operation, and ensuring a positive customer experience.
• Accurately complete all required installation documentation, authorizations, serial numbers, damage reports, part lists, and estimates, and promptly submit or return required paperwork and products.
• Maintain and safely operate all required tools, vehicles, and equipment, ensuring they are clean, functional, and suitable for assigned work.
• Follow all safety and driving practices, maintain required training and technical knowledge, and support fellow technicians and installers as needed to ensure efficient team operations.

What you need to be successful:

• Valid Class 5 Driver’s License with a clean driving record and the ability to safely operate a company vehicle.
• Strong mechanical aptitude, with the ability to safely and effectively use tools and equipment.
• Strong problem-solving skills and the ability to read and follow installation manuals, technical documents, and applicable requirements.
• Excellent customer service and communication skills, with a professional and respectful approach when working with customers and team members.
• Physically capable of lifting, moving, and installing large household appliances, while working independently and following all safety standards.

Availability:

This is a full-time position and will require you to be available:

Compensation:

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.