At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

This is an exciting opportunity for someone with experience of management of a Customer Services team, management of transactional processes (e.g. Order To Cash), supply chain and distribution experience to be based in the Gilead UK office in High Holborn, Central London.

Essential Duties and Job Functions:

• Ensuring maintenance of accurate pricing on Gilead systems with respect to national and local tenders or other pricing arrangements
• Management of the supply chain which includes order process and any associated queries concerning the supply chain.
• Ensuring timely and accurate reconciliations (including rebates) of pricing and revenue for homecare and outsource NHS distributors.
• Kite’s orders and returns management in Oracle.
• Liaison with finance and other internal stakeholders to ensure appropriate internal and external controls and audit criteria are met
• Creates procedures with colleagues and documents them
• Liaison with external (e.g. NHS) customers to resolve supply issues
• Liaison with suppliers to ensure supply continuity and adherence to agreed processes and contracts
• Liaison with other internal stakeholders as a point of responsible contact
• Close working with the local Trade Relations, Customer Services and Finance teams.
• Complete routine inventory reporting and analysis, including NHS stock reporting and inventory performance monitoring.
• Monitor inventory levels across distribution channels and support stock balancing activities between 3PL and Dublin distribution centres to help maintain product availability.
• Assist with stock transfer order (STO) creation, tracking and administration to support supply continuity.
• Review sales, inventory and distribution data, providing regular reports and insights to support business decision-making.
• Maintain Trade Operations trackers, product catalogues and master data, ensuring product, pricing, inventory and customer information remains accurate and up to date.
• Support Trade Operations activities through data analysis, reporting and maintenance of operational dashboards and KPI reporting.
• Out of hours duties as required for the accountabilities above

Knowledge, Experience and Skills:

• Patient and customer focussed
• Preferably has understanding of the NHS in terms of ordering and supply mechanisms
• Strong attention to detail
• Able to become quickly expert in financial and supply systems
• Able to work competently with Excel spreadsheets
• Able to become quickly expert in financial and supply systems, e.g. SAP
• Numerically able, and capable of pattern recognition in data
• Confident in discussion with customers, but able to push back if required for inappropriate supply requests
• Clear communicator, able to produce brief internal reports
• Has the judgement to know when to refer to senior colleagues and legal if appropriate.

We are pleased to share that Gilead’s Stockley Park and Holborn offices are planning to come together at a new London headquarters at 1 Triton Square, NW1, from approximately Q2 2027. Applicants should consider this planned location change when applying for this role. Gilead operates a flexible working policy, offering a balanced approach with two days of remote working and three days working onsite

Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company.  Except if otherwise provided by applicable law, all  employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws).  Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.