What is the opportunity?

Join Personal & Commercial Banking Operations as a Fraud Officer to support RBC’s Client First strategy and the fraud management team in minimizing fraud losses.  You will confirm/analyze fraud files for potential recovery opportunities through Visa & Mastercard Associations.

Working hours : 1.00PM -10 .00PM

What will you do?

• Analyze credit cards fraud claims and recover funds from merchants, as per Visa Regulations and Mastercard Rules to validate transaction legitimacy and challenge clients, merchant and the association’s positions.
• Take immediate action, within established standards and measurements, relative to potential fraud activity.
• Apply increased depth of fraud knowledge and related problem-solving skills to identify and take action against potentially fraudulent transactions/activity.
• Report potential high-risk situations to the Team Manager.

What do you need to succeed?

Must-have:

• Proven effective problem-solving skills and attention to detail
• Ability to work in a fast-paced, ever-changing environment
• Good MS Word and Excel skills
• Ability to work various shifts within the business hours of 13:00 – 22:00, Monday to Friday

Nice-to-have

• Fraud experience
• Experience with using TYSYS (TS2), VROL, MasterCom
• Knowledge of chargeback rules
• Knowledge of Visa and Mastercard network rules

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.