We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Administration

• Maintain confidentiality of records relating to clients' treatment.
• Write feedback on individual sessions in process notes.
• Prepare the daily billing reports for the Dutch medical aid (CHANGES).
• Ensure completion of surveys, including testimonials prior to departure.
• Assist Co-ordinator with the COPE daily attendance registers required by Head Office for group billing.

Individual sessions

• Provide some additional assistance to clients who are soon to be discharged with their pre-discharge planning.
• Provide containment for new and/or unsettled clients.
• Be visible within the community to both observe and model appropriate behaviour.
• Provide coaching to Phase 3 clients when planning their discharge.
• Assist clients with cooking duty – kitchen exposure.
• Assist with the weekly exposure activities.
• Refer clients to their therapist should they need therapeutic intervention.

Nursing support

• Obtain feedback from and provide feedback to nurses and therapists regarding patients' behaviours.
• Provide guidance and intervene where necessary should clients' behaviour be inappropriate or not in keeping with the clinic's expectations and rules or with recovery.
• Refer clients to nurses or their therapist if they have any concerns regarding their medication and report any knowledge of non-compliance to nurses.
• Filling in for ENAs when requested.
• Supervise the community between groups to both observe behaviour and provide guidance and support.
• Assist nursing team during meals and snacks.  Assist clients who have been removed from the main table to a separate table to provide extra support.
• Assist with the activities after meals and snacks.
• Accompany nurses on shopping trips when requested.
• Filling in for ENAs when requested.
• Transport or fetch clients to and from events when required.
• Provide administrative assistance to nursing.

Group facilitation

• Facilitate a weekly 12-step group for each phase.
• Source people to share for Aftercare groups for clients.

Teamwork

• Attendance at staff meetings.
• Attendance of morning handover meeting (when available).
• Recovery Assistant groups - attend and participate in a weekly clinical meeting to discuss and evaluate programmes.

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goals.

TRANSFORMATION OF OUR SOCIETY

Teamwork

• Actively participate as a member of a team to achieve goals.

Personal and professional development

• Assume responsibility for own personal and professional development.
• Keep up to date with Akeso and Netcare’s evolving policies and procedures.

STAKEHOLDER MANAGEMENT

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goals.

SKILLS PROFILE

EDUCATION

Required

• Matric or equivalent NQF Level 4
• Recovery Assistant Coarse – minimum 2 years sobriety

WORK EXPERIENCE

Required

• Working experience in a treatment centre
• Motivational interviewing

KNOWLEDGE

Required

• Knowledge of CBT and DBT

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

SKILLS

Customer Focus and Service Delivery

• The capacity to identify and respond to the needs of *internal and external customers.

Personal Work Ethic

• Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships

• Capacity to establish constructive and effective relationships.

Communication

• The capacity to clearly present information, either written or verbal.

Teamwork

• Capacity to cooperate with others to work towards a common goal.

Technical Knowledge

• The capacity to perform a technical function to required standards.

WORKING CONDITIONS

• Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.
• Will interact with internal and external customers through several different means.

NETCARE VALUES AND BEHAVIOURS

Netcare Values

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• At Netcare, our core value is care.
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect - I always greet everyone to show my respect.
• Identity - I always wear my name badge to show my identity.
• Dignity - I always treat others with consideration and humility to uphold dignity
• Care - I always act in the best interest of Netcare and others to show I care
• Compassion - I always listen with empathy and respond with kind action to show my compassion
• Appreciation - I always say thank you to show my appreciation.
• Diversity- I always embrace diversity to strengthen inclusivity and belonging.

Join the team committed to providing the best and safest health and care.