Job Type:

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The Role

The Agile Delivery Lead (ADL) is accountable for the successful delivery of work undertaken by a cross-functional squad within the Engagement & Efficiency Platform.

This is not an administrative Scrum Master role. The ADL is the delivery leader for the squad, responsible for ensuring that work is planned, visible, prioritised, and delivered in a predictable and sustainable manner. The ADL acts as the primary point of coordination between Product Owners, engineers, analysts, architects and stakeholders, ensuring that delivery commitments are understood and achieved.

The successful candidate will combine strong agile delivery expertise with excellent planning, stakeholder management and organisational skills. They will establish confidence that delivery is under control, risks are understood, dependencies are actively managed, and the squad has a clear path to achieving its objectives.

Key Responsibilities

Delivery Leadership & Ownership

• Own delivery performance for the squad.

• Act as the trusted source of truth for delivery status, plans, risks and dependencies.

• Drive predictable, stable and sustainable delivery outcomes.

• Ensure delivery commitments are realistic, visible and actively managed.

• Escalate delivery issues early with clear mitigation plans.

• Foster a culture of accountability, transparency and continuous improvement.

Planning & Coordination

• Maintain clear short, medium and long-term delivery plans.

• Understand and communicate priorities, timelines, resource constraints and dependencies.

• Coordinate delivery activities across engineering, business analysis, architecture and product functions.

• Proactively identify delivery risks and implement mitigation actions.

• Ensure all work is appropriately represented and traceable.

Squad Delivery Management

• Facilitate sprint planning, stand-ups, retrospectives and other delivery ceremonies.

• Help the team remove blockers and manage dependencies.

• Ensure work flows efficiently through the delivery lifecycle.

• Drive continuous improvement through delivery metrics, retrospectives and healthy challenge.

• Support the squad in maintaining a sustainable delivery pace.

Stakeholder Management

• Build strong relationships with Product Owners and business stakeholders.

• Translate delivery complexity into concise, meaningful updates.

• Manage expectations through clear communication and transparent reporting.

• Provide accurate delivery forecasts and status reporting.

• Ensure stakeholders understand risks, constraints and required decisions.

Resource & Capacity Management

• Maintain visibility of squad capacity and workload distribution.

• Identify over-allocation, bottlenecks and delivery constraints.

• Collaborate with platform leadership to maximise delivery effectiveness.

• Support prioritisation decisions using capacity and demand data.

Essential Skills & Experience

• Significant experience as an Agile Delivery Lead, Delivery Manager, Scrum Master or similar role.

• Proven track record delivering technology initiatives in complex environments.

• Strong knowledge of Agile frameworks including Scrum, Kanban and Lean delivery practices.

• Experience with Jira and delivery reporting.

• Excellent stakeholder management and communication skills.

• Strong planning, organisation and risk management capability.

• Ability to influence without formal authority.

• Experience managing cross-functional technology teams.

• Strong analytical and problem-solving skills.

Desirable Skills & Experience

• Experience within insurance or financial services.

• Experience delivering Microsoft Dynamics 365, Power Platform, Data & AI, automation or digital platform initiatives.

• Working knowledge of release management and platform delivery models.

• Experience using delivery metrics and visual reporting tools.

Work with amazing people and be part of a unique culture