About Accenture Song – Customer Technology, Commerce

Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology – Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.

We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.

What’s in it for you

• Build Agentic Commerce capabilities where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)
• Contribute to Accenture Song’s Agentic Commerce accelerators and reusable assets
• Help deliver solution components—from build through rollout and value realization
• Work with global clients across B2C, B2B, and B2B2C commerce
• Grow your engineering expertise across AI, backend, cloud, and commerce platforms, with mentorship from senior leaders

What you will do in this role

As a Consultant in Customer Technology – Commerce, you will build and support Agentic Commerce capabilities—developing AI-driven features that are production-ready, secure, and integrated with enterprise commerce ecosystems—working under the direction of Managers and Senior Managers.

Commerce & Platform Delivery

• Implement Agentic Commerce features using established architecture patterns across composable and platform-led commerce
• Configure and develop on Salesforce, Adobe, SAP, and MACH ecosystems in line with solution designs
• Support prototype-to-production efforts, helping embed agentic workflows into live commerce environments

Engineering & Build

• Develop modular, reusable agent components integrated with commerce engines, APIs, and backend services
• Follow enterprise-grade standards for scalability, security, observability, and reliability of agentic systems
• Implement integrations with LLM platforms, orchestration frameworks, and vector stores under guidance

Delivery & Execution

• Contribute to engineering pods across AI, backend, data, cloud, and DevOps
• Support CI/CD pipelines, cloud-native deployments, and containerized workloads on Azure, AWS, or GCP
• Build and test integrations with CRM, CDP, payments, order management, pricing, and fulfillment systems

Quality, Governance & Value

• Apply governance, compliance, auditability, and explainability requirements within build work
• Instrument and report technical KPIs for agent performance and reliability
• Support human-in-the-loop and feedback mechanisms that improve agent effectiveness

Growth & Collaboration

• Contribute to internal accelerators, reference components, and technical documentation
• Collaborate with client and team working-level stakeholders to deliver features
• Continuously build skills across commerce platforms and agentic AI, and mentor junior team members

Basic Qualifications

• 3+ years of experience building commerce or digital platform solutions with hands-on experience developing on at least one enterprise commerce platform (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks) with exposure to agentic AI or Generative AI features integrated into applications
• Working knowledge of API-led, microservices-based architectures
• 1+ year of experience working in the CMT Industry.

Preferred Qualifications

• Familiarity with LLMs, RAG pipelines, or vector databases is a plus
• Experience contributing to delivery using CI/CD, cloud-native architecture, and DevOps practices
• Awareness of governance considerations for AI-driven systems
• Understanding of observability and testing fundamentals
• Ability to work effectively within cross-functional engineering teams
• Clear communication skills—able to explain technical work to team members and stakeholders
• Eagerness to learn, grow expertise, and support junior team members

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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