Title:

Belong, Connect, Grow, with KBR!  

POSITION SUMMARY: 

The Prince Sultan Air Base (PSAB) CES Operational Specialist/Customer Support Specialist shall provide customer support services to the 378 Expeditionary Civil Engineering Squadron (ECES) which includes identifying facility needs, categorizing work, and reviewing work orders.  Personnel shall also prepare and manage work requirements during approval, processing, and completion stages as well as recommend method of accomplishment based on existing capabilities.  

The aforementioned requirements are in support of BASE OPERATING SUPPORT-INSTALLATION (BOS-I) services to the 378 Air Expeditionary Wing (AEW), mission partners, and tenant units, including transient, temporary duty (TDY), permanent party, and rotational personnel as well as five (5) remote Army sites at PSAB, Kingdom of Saudi Arabia (KSA).

RESPONSIBILITIES:

• Develops, monitors, and manages work order priority program and ensures compliance with legal limits or support agreements as well as perform service call functions.
• Operates computer and communications equipment to support work force management activities as well as manages preparation and maintenance of work force records and reports.
• Perform customer coordination of work, facility inspections, and service disruptions with the facility manager or occupant not later than 2 working days before work is scheduled or as specified by local standards.
• Identify, estimate, plan, and procure the resources required to accomplish all approved work. 
• Review work requests and investigate the request and make recommendations on how to accomplish the work as well as maintain a system to provide work order status to customers.
• Develop and manage processes to obtain digging permits, welding permits, and confined space entry permits and ensure approval is granted by appropriate offices. 
• Responsible for managing and supporting the Work Request Review Board (WRRB) process which includes setting up meetings, providing agendas, and acting as a facilitator to determine work accomplishment. 
• This position shall function as an integral team member, cooperating with and supporting U.S. deployed forces, Kingdom of Saudi Arabia (KSA) and shall share information with other integral team members as required.
• Ensure all contractual performance objectives are met and contractual submittals are provided to the government.
• As required, be available within two (2) hours of notification to meet on the installation with Government personnel.
• Ensure the successful delivery of services to 4,000 personnel, plus or minus 10%, at all times.  
• Responsible for proper utilization, accounting, and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment tools, information and Data).
• Performs other duties as assigned.

MATERIAL & EQUIPMENT DIRECTLY USED:

• May be exposed to potentially hazardous conditions that require wear of hard hats, gloves, steel toed boots, hearing protection, safety glasses and other personal protection equipment (PPE); may be required to push, pull and lift heavy equipment.
• Use of Land Mobile Radios, cell phones, laptop, and other devices to maintain contact and accountability of work activities.

WORKING ENVIRONMENT:

• Work will be indoors and outdoors.
• Exposure to heat, cold, dust, noise, chemicals may occur.
• Overtime and shift work may be required depending on contractual needs as well as occasional to frequent travel.
• Employee must comply with all Federal, State and Local regulations and published Company work rules as well as written instructions.
• Task specific work environment training maybe provided.
• Must be prepared to function in a wartime or contingency environment to support U.S. interests.

PHYSICAL ACTIVITIES:

• Physical requirements include lifting up to 35lb, team lifting up to 50lbs, climbing, extended sitting, or standing, stooping, stretching, and bending
• Work may require using and wearing personal protective equipment such as, hearing and eye protection, hard hat and steel-toed boots as well as Individual Protective Equipment (IPE) which may include but not limited to Level III plus/IV Individual Body Armor with both front and back ballistic plates, ACH helmet, clothing (undergarments, shirts and pants and/or coveralls), reflective vests/belts, sound suppression devices, etc.
• Day-to-day physical requirements may involve standard office activities including sitting/standing for extended periods of time, attending meetings, use of keyboard and mouse repetitively, lifting and carrying less than 20 lbs. frequently, etc.
• Work requires moderate physical exertion including walking to operating areas and walking up stairs

Basic Qualifications:

• High School Diploma or Equivalent with a minimum 4 years’ relevant operational experience on similar contracts. Preferred USAF CES 3E6 Operations Manager or other similar Military/DOD MOS
• Completion of USAF 3E6 CES Operations Managers Course or other equivalent DOD school is highly desired
• Must be a U.S. Citizen with a current U. S. Driver's License.
• Must possess passport book (not passport card) with at least 13 months of remaining validity AND 6 blank visa/stamp pages remaining
• Must have and a valid current active DOD secret clearance or ability to obtain and maintain throughout the duration of the contract.
• Must be able to read, write, speak and understand English fluently
• Knowledge of USAF CES policies, operations practices, and procedures for constructing, maintaining, and operating real estate, facilities, systems, and equipment; supply procedures, directives, and policies; information management systems use; and work force management requirements.
• Candidate must also meet CENTCOM MOD-15 theater requirements. 

Skills:

• Pro-active, well organized, results-oriented, and a team player with decision-making ability and must provide polite, cheerful, and prompt customer support as well as present a professional and courteous image.
• Use computers & related software (i.e. Microsoft Office and other products) for customer service operations
• Able and willing to work periods of long hours to meet mission requirements.
• Experience in contingency environments as well as knowledge & experience working with the government.

KBR Benefits 

KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development