Industry/Sector

Specialism

Management Level

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Guidewire Senior Business Analyst you will support application evolution efforts within our Advisory practice, focusing on Guidewire solutions that help insurance clients improve business processes, production support, and system enhancements. As a Senior Associate you will analyze complex issues, manage assigned workstreams, build meaningful client connections, and guide junior team members while developing deeper technical knowledge and business context. In this role at PwC, you will contribute to Guidewire implementation support, enhancement delivery, issue resolution, and continuous improvement efforts across the solution lifecycle.

Responsibilities

- Demonstrates expert abilities managing ITIL Processes; Tracking SLA’s, and contracting; 

- Demonstrates advanced abilities providing solution strategy and Application Evolution Services (AES, formerly AMS) delivery as a Guidewire Functional Lead. Employees in the Functional Lead position should think of themselves and be regarded by the client as a trusted advisor and think strategically about how to create value using the Guidewire Suite of products; 

- Demonstrates expert abilities with ITIL Incident and Problem management for the  Guidewire Suite of applications as it will be critical that Senior Business Analyst in this position are capable of navigating both business processes as well as enterprise solution perspectives at high level and holistic view;   

- Demonstrates expert abilities and/or a proven record of success in leading proposal development efforts; Senior Business Analyst in these positions should be capable of delivering Advisory-level work and be able to discuss future enhancements in Guidewire roadmap discussions with the client; 
- Supporting Guidewire enhancement and production support workstreams for insurance client environments
- Analyzing business requirements, system issues, and configuration needs across PolicyCenter, BillingCenter, and ClaimCenter
- Translating functional needs into clear user stories, acceptance criteria, and solution documentation
- Troubleshooting integration and data flow issues across Guidewire applications and connected systems
- Collaborating with technical teams to review design options, system impacts, and defect resolution approaches
- Performing impact analysis for software releases, upgrades, and configuration changes
- Reviewing deliverables from junior team members and providing feedback on analysis and documentation
- Applying software development methodology, system development, and digital tooling skills to improve solution delivery
- Interpreting client feedback and operational data to inform recommendations and support continuous improvement

What You Must Have
Guidewire PolicyCenter, BillingCenter, ClaimCenter and ContactManager - leading requirement gathering sessions, conduct analysis, develop functional specifications and perform business walkthroughs; 

- User story creation/updation, developing process flows, UI mock ups, and devloping data mapping in the standard Guidewire recommended user stories;  

- Familiarity with Use case, SWOT analysis, Mindmapping, PESTLE analysis; Product Designer 

- Usage of Tools JIRA, Confluence, ServiceNow, Splunk and familiarity with SQL  
- At least a Bachelor's degree
- At least 4-9 years of experience
- Oral and written proficiency in English required

What Sets You Apart
Demonstrates expert abilities identifying and addressing client needs by: Developing and sustaining impactful client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; Preparing and presenting complex written and verbal materials; and, Defining resource requirements, project workflow, budgets, billing and collection; 

-Demonstrates expert abilities guiding team and motivating, creating a community of high performing professional consultants, creating an atmosphere of trust, leveraging diverse views, coaching staff, and encouraging improvement and innovation;  

-Senior Business Analyst will be responsible for utilization and learning perspective of the team. Mentoring and helping to upskill junior resources will be critical in this role;     

- Demonstrates intimate abilities and/or a proven record of success developing strategy as well as writing, communicating, facilitating, and presenting cogently; to and/or for all levels of industry audiences, clients and internal staff and management, such as presentation slides, practice marketing materials, change management plans and/or project plans, workshops and whitepapers, practice, methodologies and tools, policies and procedures, and/or other standard business communications; 
- Preference for at least one of the following fields of study: Actuarial Science, Business Administration/Management, Business Analytics, Commerce, Computer and Information Science, Computer Applications, Computer Engineering, Computer Engineering & Accounting, Data Processing/Analytics/Science, Economics, Electrical Engineering, Engineering, Engineering and Business, Finance, Information Technology, Management Information Systems, Mathematics, Mechanical Engineering, Operations Management/Research, Risk Management, Software App, Statistics
- At least one of the following: Guidewire and Scrum Master Certification
- Demonstrating Guidewire BillingCenter or ClaimCenter configuration skills
- Applying Guidewire integration knowledge across client support workstreams
- Translating business needs into software development methodology solutions
- Collaborating on Agile delivery, testing, and enhancement activities
- Mentoring junior team members while navigating complex client situations

Travel Requirements

Job Posting End Date