Main Duties & Responsibilities

• Develop, implement, and monitor procedures for the daily operations, such as file transfers and process execution. Gather requirements and assess technical, operational, security, and support impacts during application implementations, enhancements, or changes.
• Enforce change control, audit logging, access management, and operational procedures.
• Plan, coordinate, and support daily operational activities for assigned applications and related processes.
• Create or maintain scripts, reports, or automation to support application operations, monitoring and troubleshooting. Support application-related data validation and basic database inquiries as needed.
• Manage user access, roles, profiles, and application security according to internal policies and audit requirements. Participate in security reviews, evaluations, audits, and risk assessments for supported applications.
• Identify recurring issues, recommend preventive actions, and improve application support procedures.

• Create and maintain technical documentation, support procedures, runbooks, knowledge documents, and incident notes.
• Work with developers, analysts, vendors, and technical teams to support application changes, enhancements, integrations, and issue resolution.
• Investigate production incidents, identify root cause, coordinate resolution, and document findings.
• Support cloud-related application activities as deployments in AWS cloud and services.
• Other duties may be assigned.

Minimum Requirements

• Bachelors Degree in Systems Engineering, Computer Science, Business Administration or any other related field required.
• Three (3) years of experience in IT operations, IT applications and security administration required. database administration experience preferred. Banking experience preferred.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• AWS Cloud Practitioner certification preferred or willingness to obtain within 12 months of hire.
• Excellent written and verbal communication skills in English and Spanish with a demonstrated ability to write communications clearly, concisely, and effectively required.
• Maintain knowledge of supported applications, vendor releases, operational cycles, new features, and business/IT impact. AWS Cloud Practitioner certification preferred.
• Provide after-hours and on-call support for critical production issues when required.
• Knowledge of IT operations, change control, access management, audit logs, and production support.
• Ability to write clear technical documentation, procedures, and incident notes.

WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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