Salary & Benefits: C3 Level. Minimum starting wage of $20.49 per hour

• Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources, and tuition waiver effective on date of hire.

Essential Functions:

• Process, monitor and maintain admission applications from beginning to end
• Responsible for recruit and application data entry
• Process and maintain transfer equivalencies, application decisions, various calculations, and student records
• Prepare and mail appropriate correspondence to applicants
• Assist students, parents, staff, and faculty on the telephone, online, and in person
• Provide information and complete transactions as necessary
• Interpret regulations and procedures and respond appropriately
• Use information provided by computerized reporting to monitor and maintain the quality and accuracy of data
• Work with multiple data systems in the test and production environments
• Supervise student employees
• Other related duties as assigned

Required Qualifications:

• High school graduate or equivalent
• Minimum of three years of relevant work experience
• Experience with various computer software applications such as Microsoft Office and/or equivalent
• Demonstrated experience to successfully operate office equipment
• Data entry experience
• Typing and spelling competency with grammar and proofreading skills
• Possess strong verbal and written communication skills
• Demonstrated experience to successfully provide quality customer service
• Demonstrated experience to successfully work independently, organize own work, and coordinate the work activities of others
• Ability to work under pressure and meet deadlines
• Demonstrated experience to successfully maintain satisfactory work performance and attendance records
• Ability to successfully maintain positive intercultural and interpersonal relationships

Preferred Qualifications:

• Some college course work
• Higher education experience
• Supervisory experience
• Experience with a CRM System (Customer Relationship Management System), such as Slate
• Prior experience working with international transcripts

Supervision Received: Receives general instruction from a designated supervisor but is generally expected to work independently.

Supervision Exercised: Hire, train, supervise, schedule, and coordinate the work of student employees and may act as lead worker to other PSS staff members within the department/unit/division.

Department/Division: Admissions and Recruitment Office, Enrollment Development and College Futures

Campus: Allendale, MI

How to Apply: Attach your cover letter and resume. Applications missing required documents will not be considered. The system will allow you to attach these documents electronically. Apply online at GVSU Careers. If you have questions about the position or the posting, please contact Faye Spears at [email protected]. If you need technical assistance, please contact Human Resources at [email protected].

Applicants must be legally authorized to work in the United States and must not require sponsorship now or in the future. 

Application Deadline: Application closes October 8, 2026 at 11:59p.m.. This posting may be closed at any time at the discretion of the University.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Must have the physical stamina to work long hours and/or more than 5 days per week.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/equalopportunity/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).

Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities.