[What the role is]

[What you will be working on]

• Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters. 
• Promote, educate and guide callers on the use of HDB’s e-Services  
• Provide case-specific advice and quality customer service to customers over the phone 
• Keep abreast with latest policies and procedures so as to provide accurate information to customers 
• Resolve customer’s queries effectively and escalate problems promptly 
• Work as a team to ensure that call centre service KPIs are met
• Any other tasks assigned

[What we are looking for]

• Possess effective telecommunication & strong customer service skills 
• Have a passion to deliver customer-centric service  
• Proficient in English and another language 
• Can size up customers’ enquiries accurately and document them quickly in the system  
• Can handle stressful situations appropriately  
• Be meticulous and independent 
• Experience in customer service or call centre will have an added advantage  

Successful candidates will be offered a 1+1 year contract.