Job Title

Job Description Summary

Job Description

About the Role:

• Manage and maintain work orders, service records, and maintenance data within Maintegra and FIMS systems, ensuring accuracy and SLA compliance.

• Prepare, process, and track ad hoc quotations, coordinating with operations teams, vendors, and clients to ensure timely submission and approval.

• Handle ESS billing administration, including verification of completed works, billing submissions, invoice processing, and resolving billing-related issues.

• Serve as the primary point of contact for customer feedback and escalations, coordinating with relevant stakeholders to ensure prompt resolution and service recovery.

• Provide operational and administrative support through documentation management, reporting, audit coordination, meeting support, and other duties assigned by management.

About You:

• Minimum 2 years of administrative experience, preferably in Facilities Management, Building Maintenance, Property Management, or Engineering Services.

• Experience in handling billing, quotations, customer service, and operational administration.

• Knowledge of Maintegra, FIMS, ESS, or similar CMMS/FM systems will be an advantage.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;

• Career development and a promote from within culture;

• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.