[What the role is]

[What you will be working on]

• Assist in reviewing and clearing administrative and operational backlogs.
• Extract, compile, organise and update data using Microsoft Excel.
• Review figures and records for completeness and accuracy.
• Perform basic data reconciliation and identify discrepancies or missing information.
• Cross-check information across Excel files, supporting documents and internal systems.
• Update and maintain records accurately in internal systems.
• Track outstanding cases/items and follow through until completion.
• Engage tenants to obtain financial statements, audited accounts and other supporting documents, and follow up on any clarifications or outstanding submissions.
• Prepare simple summaries and status reports for the team.
• Organise supporting documents and maintain proper documentation.
• Highlight unusual figures, discrepancies or incomplete records to the team for further review.
• Provide general administrative support where required.

[What we are looking for]

• Strong proficiency in Microsoft Excel and comfortable working with large datasets.
• Familiar with Excel functions such as VLOOKUP/XLOOKUP, PivotTables, filters, sorting and basic formulas.
• Comfortable working with numbers, figures and data reconciliation.
• Good attention to detail and able to identify inconsistencies or discrepancies.
• System-savvy and able to learn new systems and processes quickly.
• Able to work independently on repetitive or high-volume tasks while maintaining accuracy.
• Organised and able to track multiple outstanding items systematically.
• Responsible and able to follow through on assigned work.

Preferred Profile

The role would suit someone who:

• Enjoys working with data and numbers.
• Is methodical and systematic.
• Has previous experience in administrative, finance support, billing, accounts, operations, leasing administration or data-processing roles.
• Is comfortable investigating why figures do not match rather than simply processing information mechanically.

Key Attributes

Excel proficient | Numerically inclined | Detail-oriented | Analytical | System-savvy | Organised | Accurate | Good follow-through

What Success Looks Like

The staff should be able to quickly understand the team's processes, independently work through assigned backlog cases, maintain accurate records, identify exceptions requiring further review, and progressively reduce outstanding backlog items.