Provide client support to Equipment Finance customers by working closely with Bancorp Relationship Managers and direct contact with Accounts Payable partners of privately and publicly held companies and Syndication partners. As a Portfolio Analyst I, you are the primary contact to provide timely resolution for inquiries on Equipment Finance transactions after the account is boarded onto the servicing system.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Adhere to Federal Lending Regulations as it relates to Equipment Finance.

• Read, analyze and interpret Equipment Finance loan and lease documents, including documents prepared internally, by outside counsel and external sources and how they relate to the servicing system to resolve client inquiries and/or internal boarding issues.

• Provide cross functional support for portfolio monitoring of newly booked and existing accounts, provide customer service to internal and external clients and assist with lien perfection on equipment.

• Provide support to the Equipment Finance Portfolio Analyst II. Aide in gathering information needed for loan/lease servicing as well as providing additional customer support for specific clients.

Customer Service:

• Establish, foster and maintain strong working relationships with the Commercial Bank (portfolio managers, underwriters, credit officers, senior bankers, relationship managers) to improve the overall customer experience specific to Equipment Finance loan/lease servicing.

• Promptly analyze the client's communication and provide accurate and professional resolution based on knowledge of the relationship, documentation and servicing system.

• Encourage clients to sign up for Equipment Finance online payment services.

Portfolio Quality:

• Manage a portfolio of accounts by proactively monitoring daily, weekly and monthly reporting to ensure new accounts are booked accurately for client billing and submit any required forms and/or corrections to internal partners to update the necessary servicing systems appropriately eliminating customer impact.

• Direct client contact to resolve cash application issues, invoice questions or other post boarding issues.

• Provide monthly invoices to customers.

• Reach out to customer to inquire regarding past due invoices and collect past due payments.

• Reconcile and resolve cash application issues with clients and third party servicers.

• Review and aggressively resolve delinquent accounts for assigned portfolio per Department's procedures and have the ability to recognize a potential credit issue for escalation to the Team Lead, Relationship Manager, Special Asset Officer and/or the Credit Officer.

• Provide manual billing via Microsoft Excel or Access as necessary for your assigned portfolio.

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• 2+ years accounts receivable experience.

• Bachelor's degree in Business (e.g. Business Administration, Finance, Accounting) required.

• Familiarity with Equipment Finance loan and lease structures such as finance leases, operating leases, synthetic leases, Municipal leases, conditional sales, and the implications related to each transaction preferred.

• Knowledge of loan transactions and how to calculate interest accruals based on loan type preferred.

• Proficient with Microsoft Office products, including Word, Excel, & Access

• InfoLease experience or comparable servicing system preferred

• Strong Customer Service, Invoicing/Billing, and Collections experience preferred.

• Excellent analytical ability

• Prior experience using Artificial Intelligence(AI) in business environment.

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, temperature and the like.

• Extended time at desk and/or viewing computer screen.