HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.

Job Summary

The Accounts Receivable Specialist is responsible for managing collections, resolving payment-related queries, and maintaining strong relationships with clients and internal stakeholders. The role plays a key part in ensuring timely payment collection, reducing outstanding debt, supporting financial reporting activities, and contributing to the continuous improvement of Accounts Receivable processes.

Key Responsibilities

• Manage client accounts, proactively chasing outstanding payments via email and phone.
• Investigate and resolve payment queries in collaboration with clients, partners, and internal stakeholders.
• Prepare and distribute statements of account to highlight outstanding balances.
• Issue payment links and support clients through the payment process.
• Investigate, process, and distribute credit notes when required.
• Maintain regular communication with key account managers regarding payment status and aged debt.
• Monitor accounts receivable balances and escalate issues where necessary.
• Support month-end, quarter-end, and year-end closing and reporting activities.
• Contribute to the continuous improvement and streamlining of Accounts Receivable processes.
• Organise workload effectively to meet deadlines and service level expectations.
• Provide support on ad hoc projects and activities as required by the Accounts Receivable Leader.

Skills & Experience

• Previous experience in Accounts Receivable, Credit Control, Collections, or a similar finance role.
• Strong understanding of accounts receivable processes and payment reconciliation.
• Experience managing customer accounts and outstanding debt.
• Excellent communication and relationship-building skills with both internal and external stakeholders.
• Strong problem-solving and investigative abilities.
• High attention to detail and accuracy.
• Good organisational skills with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Excel
• Ability to work independently while collaborating effectively within a team.
• Fluent English, both written and spoken; additional languages are advantageous.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.