Operational Responsibilities

• The primary function of the Accounts Payable Department is to ensure that all authorized vendor/employee reimbursement payments are paid out and reported accurately in line with the Standard Operating Procedures as agreed with the client.

• The candidate must be able to demonstrate responsibility for processing / handling of customer calls training and delivering performance and quality as set for given process.

• Ensure productivity & quality targets are achieved consistently and meet all critical service delivery parameters.

• To demonstrate strong theoretical and practical knowledge on technical support and managing work volumes within agreed authority levels

• Proactively manage work volumes and maintain agreed accuracy

• Proactively manage work volumes within agreed authority levels in compliance with company policy.

• Develop good relationships with team members.

• Adherence to organizational values and compliance parameters

Key Skills and Competencies

• Workflow Management

• Good communication skills with ability to communicate clearly concisely and effectively with Finance staff and other areas of the business

• Training

• Process Notes Updating

• Attention to detail and accuracy

• Client Communication (Process Related Calls)

• Good interpersonal skills and strong client focus

• Ability to communicate clearly, concisely, and effectively

• Ability to handle process escalations, identify issues and risks and propose resolution

• Ability to multi-task and prioritize work

• Ability to work harmoniously as part of a team

• Basic numerical & analytical skills and capability to perform tasks on multiple Computer applications Ability to work under pressure to tight deadlines.

Technical Competencies

• Knowledge of Accounts Payable (Invoice Processing and Travel & Expense Management)

• Good knowledge of MS Office applications, especially Word and Excel required

• Ability to perform tasks on multiple computer applications