The Accounts Clerk supports the combined Business and Bursar Office at the Sellersburg Campus. This position combines student account services with procurement and finance support, offering a diverse range of responsibilities. Serving as the primary point of contact for the office, this role is highly service-focused, managing all incoming calls, assisting students with account-related inquiries, and ensuring accurate payment processing. The position also collaborates with other campus departments and external vendors, supporting purchasing and compliance functions that keep campus operations running smoothly. Other duties as assigned to meet evolving campus needs. Responsibilities may shift during peak periods or as institutional priorities evolve. Due to the sensitive nature of student and vendor information, confidentiality and discretion are essential.

Hourly Range: $15-20 (based on education and experience)

Key Responsibilities:

• Serve as the primary point of contact for the combined Business/Bursar Office, answering calls, assisting students, and welcoming students, faculty, staff, and campus visitors.
• Assist students with tuition payments, refunds, payment plans, and account balances.
• Process payments in Ivy Tech’s online systems (Banner and Workday); balance and reconcile the cash drawer daily.
• Code student accounts accurately and maintain compliant records.
• Collaborate with other departments to resolve student accounts or process-related questions.
• Review returned payments and stale refund checks and coordinate resolution with students.
• Enter requisitions, track purchase orders, and process vendor invoices.
• Work closely with Finance and Facilities teams to ensure timely and accurate purchasing.
• Monitor and manage financial spreadsheets and projects, as needed.
• Collaborate closely with the Business Office Assistant Director and Bursar Office Assistant Director with any special projects or tasks during their peak seasons.
• Perform other duties as assigned.

The above is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Qualifications

Required:

• Demonstrated customer service skills and effective communication.
• Accurate keyboarding and business math competency.
• Ability to maintain confidentiality, prioritize multiple tasks, and work independently.

Preferred:

• Associate degree.
• Experience in finance, procurement, or customer service operations.

Core Competencies:

• Customer Service Focus – demonstrates a heart to serve and provides a positive experience for students, staff, and vendors.
• Initiative and Self-Motivation – independently takes action, solves problems, and anticipates needs.
• Attention to Detail – maintains accurate records and ensures deadlines are met.
• Confidentiality and Professionalism – handles sensitive information with discretion.
• Collaboration – works effectively with Finance, Facilities, and other departments.
• Adaptability – embraces role adjustments as campus needs evolve.

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Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children

• Tuition assistance for undergraduate, graduate, and doctoral programs

• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.