Job Description:

Billing Associate

Hybrid – Salt Lake City, UT (4 days in office) 

About Packsize

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

About the Role
Packsize is seeking a detail-oriented Billing Associate to support North America contract billing operations. This role is responsible for reviewing billing requests, processing invoices, maintaining customer and contract data, and ensuring customer agreements are billed accurately and timely. Working closely with Sales, Customer Operations, Revenue Accounting, and Accounts Receivable, the Billing Associate will help translate contractual terms into billing setups and support recurring billing processes across machine leases, software subscriptions, services, and machine sales.

What You'll Do
• Process customer invoices accurately and timely in accordance with customer contracts.
• Assist with reviewing contracts, amendments, renewals, and order documentation to support billing setup and execution.
• Maintain billing-related customer and contract data within SAP and related systems.
• Support recurring billing activities for fixed-fee customer arrangements.
• Respond to customer billing inquiries and assist with resolution of billing issues.
• Partner with internal teams to ensure billing information is complete and accurate before invoicing.
• Review billing reports and assist with month-end activities to ensure all customer billing is properly recorded.
• Support audit requests and provide documentation as needed.
• Assist with continuous improvement initiatives, process documentation, and testing of system enhancements.
• Perform other duties and special projects as assigned.

What You'll Bring
• 2+ years of experience in billing, accounting operations, revenue operations, or related fields; or
• Bachelor's degree in Accounting, Finance, Business, or related field with 1+ years of relevant experience.
• Experience working with ERP systems and billing processes.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong verbal and written communication skills.
• Ability to work independently and collaborate effectively across teams.
• Problem-solving mindset with a focus on accuracy and customer service.
• Familiarity with customer contracts, invoicing, or order-to-cash processes
preferred.

Systems & Tools
• SAP
• Salesforce
• FreshDesk
• DocuSign
• SharePoint
• Microsoft Excel
• Microsoft Access

What We Offer

The salary range for this role is $26-$30/hr; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.

If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places

Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.