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Team Overview

Role Overview And Core Responsibilities

This Account Executive will serve as a key client partner within the Breach and Cyber Risk Solutions sales team and will be responsible for supporting customer engagement, revenue retention, and growth across the breach response market. The Account Executive will work closely with organizations, cyber insurers, brokers, breach counsel, forensic firms, and internal partners to position and deliver TransUnion’s incident response, notification, call-centre, identity protection, and related cyber risk solutions.

Key Responsibilities: 

• Manage relationships with assigned breach and cyber risk clients, serving as a key point of contact for day-to-day engagement, incident readiness, and account support. 

• Defend and grow revenue across an assigned portfolio while identifying and closing net-new opportunities with organizations and incident response partners. 

• Develop and maintain relationships with client stakeholders, cyber insurers, brokers, breach counsel, forensic firms, privacy professionals, and other members of the incident response ecosystem. 

• Support account planning and go-to-market activities that expand adoption of TransUnion’s notification, call-centre, identity protection, fraud support, and related incident response solutions. 

• Coordinate proactive readiness initiatives and reactive breach engagements, including scoping, pricing, contracting, implementation, fulfilment, service delivery, and issue resolution. 

• Respond with urgency and sound judgment during active incidents, helping clients navigate time-sensitive operational, contractual, and service requirements. 

• Partner with cross-functional teams including legal, privacy, product, operations, finance, technology, client success, and fulfilment partners to deliver effective client solutions. 

• Prepare for and participate in client meetings, incident readiness sessions, business reviews, industry events, and strategic discussions. 

• Maintain strong knowledge of the breach response market, regulatory developments, cyber insurance trends, competitive dynamics, and emerging client needs. 

• Develop and maintain a qualified sales pipeline through account reviews, partner referrals, outbound activity, industry networking, renewals, and cross-sell opportunities. 

• Lead or support requests for proposal, pricing exercises, contract negotiations, order forms, renewals, and other commercial activities. 

• Manage multiple client priorities and active opportunities simultaneously, ensuring timely follow-up, accurate communication, and execution of commitments. 

• Comply with relevant sales processes and maintain accurate opportunity, forecast, activity, and account information in Salesforce.com. 

• Own internal administrative tasks related to opportunity management, reporting, solution setup, service delivery, billing coordination, and issue tracking. 

• Monitor sales and post-sale effectiveness, recommend improvements, and share market feedback that supports product and service enhancements. 

• Perform other duties as required. 

Required Knowledge And Experiences

• Bachelor's Degree in Business, Commerce, Marketing, Finance, Cybersecurity, Risk Management, or a related field. 
• 5+ years of sales, business development, or strategic account management experience in breach response, cyber insurance, cybersecurity, privacy, identity protection, fraud, or a related industry. 
• Established knowledge of the incident response ecosystem and experience working with organizations, cyber insurers, brokers, breach counsel, forensic firms, or related partners. 
• Demonstrated proficiency in new business development, relationship management, consultative selling, and strategic account planning. 
• Ability to create and execute a sales plan that grows market share, increases market penetration, and delivers revenue targets. 
• Understanding of breach response workflows, including incident readiness, notification, call-centre support, identity protection, and consumer remediation. 
• Working knowledge of the Canadian privacy, regulatory, and cyber risk environment; knowledge of cross-border incident response is an asset. 
• Strong communication, presentation, negotiation, and organizational skills. 
• Ability to communicate effectively with legal, technical, operational, executive, and non-technical stakeholders. 
• Superior organizational skills and the ability to manage concurrent opportunities, active incidents, and client deliverables under tight timelines. 
• Ability to work effectively in a collaborative, cross-functional team environment. 
• Professionalism, discretion, sound judgment, and comfort working with confidential and sensitive information. 
• Proficiency with Microsoft applications and customer relationship management platforms. 
• Knowledge of TransUnion solutions, including identity protection, consumer support, fraud, credit, and data capabilities, is an asset. 

The expected pay range for this position is $81,000 - $111,500 annually. The pay information provided for this position reflects a reasonable estimate of the range of expected compensation for this job. At TransUnion, actual compensation is based on careful consideration of many factors such as (but not limited to) an individual’s education, training, work experience, job related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. In addition, variable compensation is based on applicable company guidance and plan documents as well as performance.

This job posting is for an existing vacancy. The opening is to backfill a previously held position.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

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