SUMMARY

The Account Coordinator is responsible for providing exceptional customer support, coordinating orders, and ensuring smooth operations within the Operations department. This role requires communication with both domestic and international clients and other locations. The position is office-based and involves handling customer inquiries, processing orders, and collaborating with internal teams to meet deadlines efficiently.

DUTIES & RESPONSIBILITIES

• Provide customer support via email and telephone, addressing inquiries and resolving issues promptly.

• Act as the point of contact for customer inquiries and orders, ensuring timely and professional communication.

• Maintain accurate records of customer interactions, transactions, and order details.

• Process and manage customer orders. Create nomination in our system and sending reports after fulfillment, including data entry into the internal system.

• Forward requests to Inspection Coordinator and Laboratory

• Learning to coordinate and organize tasks to ensure efficient order processing and adherence to deadlines.

• Learning to monitor order progress and proactively communicate with clients regarding status updates.

• Collaborate with internal teams, including logistics and operations, to optimize workflow and ensure customer satisfaction.

• Assist in process improvement initiatives to enhance operational efficiency and service quality.

• Handle additional administrative and operational tasks assigned.

• Continuously update knowledge and skills within the field.

• To always respect and protect company and client confidentiality.

• Perform additional duties as assigned, demonstrating adaptability and a commitment to operational excellence.

QUALIFICATIONS

• A background in chemistry or related industry experience is beneficial (e.g., CTA, chemical laboratory technician, chemistry student) but not mandatory.

• Experience in an office environment is beneficial

• Proficiency in English (both written and spoken); additional language skills are a plus.

• Strong PC skills, particularly in Microsoft Office (Excel, Word, Outlook).

KNOWLEDGE, SKILLS & ATTRIBUTES

• Good verbal and written proficiency in German (min. C1 level) and basic English (C1 level).

• Excellent communication and interpersonal skills, with a strong customer-focused mindset.

• Ability to express clearly and in a structured manner

• Professional and friendly telephone manner.

• Ability to work independently and as part of a team in a fast-paced environment.

• High level of responsibility, reliability, and commitment to providing outstanding service

• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.

• Willingness to learn and adapt to new processes and systems.

• Flexible and resilient with a problem-solving attitude.

• Willingness to participate in training courses as required.

• Strong knowledge of Microsoft Office applications.

COMPETENCIES

• Execution Excellence: deliver impact through practical problem-solving, finding practical solutions to navigate and overcome obstacles; engagement with stakeholders, achieving shared goals using effective interpersonal skills; and purposeful execution, implements actionable and adaptive plans to achieve results.

• Data Literacy: analyse, interpret, and communicate operational data to derive actionable insights, inform decision-making, and operational improvements to achieve strategic business objectives.

• Digital Agility: utilize technology to enhance operational efficiency and prepare the organization to adopt digital practices.

• Leading Self: has a self-awareness of how actions are perceived and how to respond to feedback.  Leading with empathy towards others and understanding the world from their point of view.

• Customer Orientation: Focused on delivering high-quality service and meeting client expectations.

• HSSEQ Awareness: Understanding of safety, security, and quality standards within the industry (advantageous).

• Communication & Collaboration: Strong interpersonal skills to liaise with internal teams and customers.

Core Laboratories, including all of its affiliated and related entities, is an equal opportunity employer and is committed to creating an inclusive environment for everyone. Employment decisions are made regardless of characteristics including, but not limited to, race, color, sex, sexual orientation, gender identity, national origin, age, disability, religion, genetic information, protected veteran or uniformed service member status, and any other characteristic protected under applicable law.