Your job is more than a job.

Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks differentfor each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It’s a responsibility we take seriously. Because we don’t just serve the New Orleans community—we’re at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you’re making an authentic impact, you give a little extra to every day— as a person, with your team, in your community—and that’s one of the reasons why you’ll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do.

GENERAL DUTIES

Customer Service:

Continuously displays a positive attitude that contributes to improving patient satisfaction results. Applies customer service skills consistent with LCMC’s Customer Service programs. Utilizes the service recovery process to address customers’ concerns or complaints. Treats all customers with dignity, respect, courtesy, and compassion. Recognizes customer needs and begins to solve problems as soon as they are apparent. Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment. Displays appropriate behaviors which focus on the customer.

Financial Stability:

Advises manager/director on current or anticipated problems. Effectively uses time and resources to accomplish their duties. Resolves conflicting matters and schedules with peers and other staff. Willingly accepts and completes assignments and in a timely fashion. Appropriately uses time and attendance system and adheres to related policies and procedures. Remains aware of possible compliance issues, specifically concerning fraud and abuse, and reports issues immediately.

Patient Throughput:

Keeps patients informed and gives periodic updates as appropriate. Within the scope of position, positively contributes to organizational goal of patient throughput.

Performance Improvement:

Actively promotes and supports LCMC's performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives, etc.). Is receptive to differing ideas and embraces change. Verbal and written communications are clear, concise and accurate; uses positive non-verbal communication effectively. Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA, etc.). Adheres to the Medical Center’s policies and procedures, as well as the Code of Conduct and all laws and regulations. Perform your duties in an ethical manner. Works on or with teams to cooperatively reach goals. Appropriately documents in accordance with departmental and organizational policies. Applies job knowledge to improve work processes.

General Duties:

Actively assists in the development of strategy related to outpatient services. Acts as an advocate to the patients, physicians, and employees. Makes recommendations for implementation prior to introduction of new technologies. Ensures that the goals and objectives of the unit are met and are consistent with those of the hospital and region. Builds, supports, and maintains strong, supportive relationships with all Physicians involved or potentially involved in the service line. Assists leadership in budget maintenance and adherence to the financial plan including supply expense control and planning for short and long-term capital needs. Assists leadership with the  integration of policies, procedures, and practices including excellent staff competency development and appropriate staffing and productivity to ensure a consistent level of care. Facilitates the flow of information between individuals, departments, physicians, and leadership to progress toward organizational goals and achieve timely solutions to problems.

EXPERIENCE QUALIFICATIONS

2 years of clinical experience.

LICENSES AND CERTIFICATIONS

Valid license or temporary permit to practice professional nursing in Louisiana.

American Heart Association, Basic Life Support HeartSaver & First Aid.

SKILLS AND ABILITIES

Knowledge of communications systems

Organizational skills

Ability to greet visitors and other personnel in a friendly and courteous manner

Knowledge and ability to set-up and maintain presentation devices

REPORTING RELATIONSHIPS

• Does this position formally supervise employees? Yes

FUNCTIONAL DEMANDS

• Light: Light physical requirements- Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

PHYSICAL DEMANDS

• Sitting - Occasional (0-35% of day)
• Standing - Frequent (36-66% of day)
• Walking - Continuous (67-100% of day)
• Climbing (e.g., stairs or ladders) - Occasional (0-35% of day)
• Lifting Floor to waist level: 0-10lbs - Frequent (36-66% of day)
• Lifting Floor to waist level: 10-20lbs - Frequent (36-66% of day)
• Lifting Floor to waist level: 20-50lbs - Frequent (36-66% of day)
• Lifting Floor to waist level: 50-100lbs - Frequent (36-66% of day)
• Lifting Floor to waist level: 100+lbs - Frequent (36-66% of day)
• Lifting Waist level and above: 0-10lbs - Occasional (0-35% of day)
• Lifting Waist level and above: 10-20lbs - Occasional (0-35% of day)
• Lifting Waist level and above: 20-50lbs - Occasional (0-35% of day)
• Lifting Waist level and above: 50-100lbs - Occasional (0-35% of day)
• Lifting Waist level and above: 100+lbs - Occasional (0-35% of day)
• Carrying objects - Frequent (36-66% of day)
• Push/pull - Occasional (0-35% of day)
• Twisting - Frequent (36-66% of day)
• Bending - Frequent (36-66% of day)
• Reaching forward - Frequent (36-66% of day)
• Reaching overhead - Occasional (0-35% of day)
• Squat/kneel/crawl - Occasional (0-35% of day)
• Wrist position deviation - Occasional (0-35% of day)
• Pinching/fine motor activities - Frequent (36-66% of day)
• Keyboard use/repetitive motion - Frequent (36-66% of day)
• Taste or smell - Occasional (0-35% of day)
• Talk or hear - Continuous (67-100% of day)

SENSORY REQUIREMENTS

• Near Vision - Accurate 20/40
• Far Vision - Accurate 20/40
• Color Discrimination - Yes
• Depth Perception - Moderate
• Hearing - Accurate

OCCUPATIONAL EXPOSURE RISK POTENTIAL

• Bloodborne pathogens - Reasonably Anticipated
• Chemical - Reasonably Anticipated
• Airborne communicable diseases - Reasonably Anticipated
• Extreme temperatures - Not Anticipated
• Radiation - Not Anticipated
• Uneven surfaces or elevations - Not Anticipated
• Extreme noise levels - Reasonably Anticipated
• Dust/particular matter - Reasonably Anticipated
• Other (List) - Not Anticipated

POPULATION SERVED

• Neonate/Infant up to 1 year: No
• Youth (1yr to 15 yrs): No
• Adult (16 and up): No

WORK SHIFT:

LCMC Health is a community. 

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Children’s Hospital, at the heart of LCMC Health’s incredible community of care, has been the go-to hospital for expert children’s health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast. Learn more about Children’s Hospital’s 40+ specialties and our national ranking by U.S. News & World Report as a Best Children's Hospital

Your extras

• Deliver healthcare with heart. 
• Give people a reason to smile. 
• Put a little love in your work. 
• Be honest and real, but with compassion.  
• Bring some lagniappe into everything you do. 
• Forget one-size-fits-all, think one-of-a-kind care. 
• See opportunities, not problems – it’s all about perspective. 
• Cheerlead ideas, differences, and each other. 
• Love what makes you, you - because we do

You are welcome here. 

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. 

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference. 

1.    To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 

2.    To ensure quality care and service, we may use information on your application to verify your previous employment and background.  

3.    To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 

4.    To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.