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3PL Strategic Account Manager Job Description:

Job Summary

The Strategic Account Manager owns the direct relationship with customers and is responsible for oversight, implementation, and overall management of third-party logistic customers partnerships. Duties involve working directly with customers to design and execute against complex project plans to ensure the successful launch and management of the third-party logistic programs. This would involve working both within McKesson and externally with customers and business partners (domestic and international).

Once the customer is on boarded, the strategic account manager will continue to maintain an understanding of the customer’s business, challenges and demands to create a long-term relationship with the customer, drive customer satisfaction and generate additional sales/profit. 

The Strategic Account Manager will assist in new customer sales efforts.  This will entail active involvement in the RFP responses, customer site visits, quality audits and capability presentations.  The Strategic Account Manager will be responsible for the ensuring the success of the total customer value stream. 

This role is highly cross functional in nature and does not have direct reports.

Key Accountabilities

• Serves as primary point of contact/internal advocate for clients in the day-to-day management of assigned strategic accounts, building strong relationships by delivering continuous value and ensuring client satisfaction/retention
• Develops a deep understanding of the client’s business objectives and, independently or with limited direction, translates into a unique value proposition/action plan
• Applies knowledge of client’s industry and/or business processes, knowledge of the product(s)/service(s) being sold, understanding of the applicable product/service portfolio, and technical aptitude to drive increased product and/or service adoption and utilization
• Demonstrates service features beyond central functionality and/or full components of service offering and ensures best practices are adopted to help clients achieve maximum value
• Leverages relationships with assigned accounts to deliver on a value-based selling approach, expand current footprint, and gain access to new areas within the client’s organization
• Negotiates and executes contract renewals and drives organic growth through up-sell and cross-sell opportunities for assigned strategic accounts
• Addresses various complex problems/requests and coordinates development of solutions through collaboration with internal partners (e.g., Engineering, Sales, Product, Finance, Operations), communicating key Customer Success pain points/needs
• Uses understanding of the client’s needs to create a succinct and effective message to communicate the client’s business challenges/opportunities, targeted by stakeholder
• Forecasts and tracks account health metrics, creates/utilizes reports to track progress, and uses customer relationship management tool to track opportunities, account plans, and activity for organization
• Obtains and interprets data to create the client story (i.e., past, present, and future business), develop creative solutions, and present to client via monthly or quarterly business reviews as well as to internal leadership
• Participates in and may lead cross functional projects as needed, including product and/or service innovation and operational enhancements that drive revenue and volume

Typical Minimum Experience

• 4 years of distribution or account management experience (client-facing) preferably in Third-Party Logistics, Drug Distribution, PBM, or finance
• Degree in business or related field or equivalent experience
• Must be able to travel up to 25%

Critical Skills

• Data Acumen
• Client Relationship Management
• Contract/SLA Management
• Solution Management
• CRM Tool Administration
• Must have Client Experience Management to medium to large strategic/complex customers with ability to build and maintain solid customer relationships
• Must have experience with contract management, administration, and pricing negotiations
• Requires strong financial acumen and must be able to develop strategies and grow revenue and EBITA
• Strong aptitude to meet contractual processes and procedures
• Experience working in a highly regulated environment
• Must have strong communication skills with ability to organize thoughts and structure responses relative to your audience
• Maintains a professional, executive presence
• Strategic problem solving and decision-making ability
• Ability to effectively manage conflict
• Ability to build and deliver effective presentations to executive stakeholders
• Must be able to build a presentation deck and deliver presentations to internal/external audiences
• Computer proficiency in MS Office Suite including intermediate Excel

Additional Knowledge & Skills

• ERP experience (SAP strongly preferred)
• Pricing/contracting/chargeback experience
• Ability to manage multiple projects/tasks and meet deadlines in a fast-paced environment
• Ability to assess reports for trends and identify gaps

Physical Requirements

• Environment (Office, warehouse, etc.) – remote (home) office
• Travel – requires up to 25% travel as needed
• General office demands (standing/sitting)

Agency Statement

No agencies please

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

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