Job Summary 

Caterpillar offers a unique opportunity within our Product and Customer Support organization to allow students to gain a wealth of real-world practical experience and establish core competencies. Engineering professionals across the enterprise help our dealers and customers succeed in their business through the promotion and selling of products and services, including market research to the industries we serve. Product Support Engineering Interns help sell and support our products/services and deliver superior service and industry expertise for our dealers and customers. The primary role of a Product Support intern is to assist teams that work with Cat dealers and customers with technical support of large machine and engine base including Excavators, Articulated Trucks, Dozers, Loaders, Natural Gas Engines and more. Mechanical & Industrial Engineering degrees or similar preferred.  

Specialties within Product Support Engineering include but are not limited to:  

• Channel Capability & Support 

• Aftermarket & Service Learning 

• Field Technical Support 

• Site Performance Management 

• Parts & Service Information 

• Service Operations 

• Quality & Service Engineering 

• Lifecycle Management 

Additional Info:  

• This is a full- time (40 hours per week) 12-week internship May 17, 2027 – August 6, 2027 (subject to change based on selected candidates schedule). 

• Locations for this internship could be Peoria, IL; Cary, NC; Houston, TX; Seguin, TX; Irving, TX; Tucson, AZ or other locations throughout the US 

What You Will Do:  

• Build foundational knowledge of Caterpillar, its products, services and customers. 

• Grow personally and professionally through soft skills development and hands-on technical training. 

• Collaborate with experts in product development, dealer management, marketing, and sales, etc. 

• Work in various rotational assignments throughout Caterpillar, learning strategy, services and products 

• Ultimately, manage assigned territory and serve as a connection between dealers and Caterpillar. 

What You Have:  

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. 

 Level Basic Understanding:  

• Focuses activities on developing and maintaining positive customer relationships. 

• Discusses general differences between internally and externally focused organizations. 

• Cites the cost and benefits of good versus poor customer service. 

• Explains why customer satisfaction is important to successful product/service delivery. 

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. 

 Level Basic Understanding:  

• Describes non-verbal behaviors that influence the interpretation of the message. 

• Cites examples of effective and ineffective communications. 

• Explains the importance of effective business communication. 

• Speaks/writes using correct language, mechanics, and gestures. 

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. 

 Level Basic Understanding:  

• Explains the value of a disciplined approach to problem solving. 

• Describes problem reporting and escalation practices. 

• Utilizes accepted procedures for problem analysis and resolution. 

• Identifies key aspects of problem-solving techniques used in own area. 

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. 

 Level Basic Understanding:  

• Provides examples of the characteristics of effective business relationships. 

• Identifies key business relationships in own organization. 

• Describes the nature of a productive business relationship. 

• Explains the benefits of building business partnerships. 

Program Qualifications:  

• Must be enrolled full time at a 4-year University/College in Engineering, Industrial Distribution, Business, or related degree at the time of application and throughout the program 

• Must have completed 12 credit hours prior to the start of the program 

• Minimum 2.8/4.0 cumulative GPA, no rounding 

• Must be able to relocate to internship location for the duration of the internship and complete daily commute using reliable transportation 

Top Candidates Will Also Have:  

• Previous experience/demonstrated abilities in the following areas: 

• Project Management 

• Customer, Dealer, Industry and Product understanding 

• Digital Technology Acumen 

• Strong initiative, communication, leadership, and interpersonal skills 

• Strong presentation skills 

• Highly organized 

• Previous experience/level of proficiency within the following areas:  

• Construction Equipment  

• Mining Equipment  

• Diesel Equipment  

• Natural Gas Engines  

• On-Highway Trucks  

• Mining engineering experience