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At Zoox, our Logistics and Service Operations teams build the scalable, efficient processes that keep our autonomous fleet moving. As our Senior Service Parts Forecasting Manager, you will drive proactive parts availability across all service centers—ensuring the right components are exactly where they need to be, before they are ever needed. You will build and own the forecasting systems, data models, and planning processes that maximize fleet uptime, mitigate supply chain risk, and enable Zoox to scale with confidence.
Joining a passionate team at the intersection of logistics, data analytics, and fleet operations, you will be given significant autonomy. This role offers a unique opportunity to establish a best-in-class forecasting discipline from the ground up within one of the most innovative companies in the mobility space.
Own the spare parts demand forecasting model using consumption data, telemetry, and failure trends to develop proactive replenishment plans that minimize fleet downtime.
Build predictive planning dashboards and track KPIs (forecast accuracy, parts availability) to monitor inventory health and present actionable insights to senior leadership.
Identify supply risks (lead time changes, EOL parts, shortages) and provide accurate long-range demand signals to suppliers to drive mitigation strategies.
Partner cross-functionally with Engineering, Fleet Operations, and Supply Chain to incorporate vehicle changes and new parts into the demand plan.
Drive alignment on inventory investment decisions, balancing high service-level attainment against working capital efficiency.
Bachelor's degree in Supply Chain, Industrial Engineering, Data Science, Business Operations, or a related field.
5+ years in demand forecasting, inventory planning, or supply chain analytics within a service parts or aftermarket environment.
Proficiency in statistical modeling, time-series analysis, and predictive analytics applied to spare parts or MRO inventory.
Strong data analytics skills (SQL, Python, R, or equivalent) to build and maintain forecasting models from complex datasets.
Experience with ERP and inventory management systems (SAP preferred).
Exceptional cross-functional collaboration skills, with the ability to translate complex analytical outputs into executive-ready recommendations in a fast-paced environment.
Master's degree in a related field and/or industry-recognized supply chain certifications (APICS CPIM, CSCP, or equivalent).
Experience in the automotive, autonomous vehicle, or aerospace industries, particularly supporting high-mix, low-volume parts or new city launches.
Familiarity with machine learning techniques for demand sensing and experience with advanced planning systems (Kinaxis, o9, Blue Yonder, etc.).
Proficiency in data visualization tools (Tableau, Power BI, Looker) to enhance reporting and inventory health dashboards.
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B.S. or M.S. degree in Electrical Engineering or related technical field
8 to 12 years of experience in automotive OEMs, robotics, aviation, or other complex hardware systems within manufacturing, product engineering, or sustaining environments
Strong understanding of vehicle electrical systems, wiring harnesses and connectors, control units, compute, and sensor hardware
Proven experience leading root cause analysis and corrective actions in production, manufacturing, or field environments, including new product launch support
Strong cross functional communication and problem solving skills with the ability to operate effectively in a fast paced environment
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Develop assembly sequences and layout detailed process steps.
Execute line balancing studies to achieve production targets and optimize station cycle times.
Manage and perform engineering line trials to ensure rapid implementation with minimal disruption to the assembly line.
Provide critical feedback during design reviews for future programs to improve manufacturability, tool access, and ergonomics.
Act as a primary point of contact for troubleshooting complex design, process, and quality issues on the line.
Develop and maintain 100% accurate step-by-step assembly guides for all stations using tools like Dozuki/Oxygen
Act as a technical leader, sharing knowledge and guiding junior engineers through complex technical challenges.
Education: Bachelor’s or Master's degree in an engineering discipline (Mechanical, Automotive, or Aerospace preferred).
Experience: 8+ years of experience in manufacturing operations or automotive OEM environments, with a proven track record leading technical projects at a Senior or Staff Engineer level.
Technical Expertise:
Proficiency in 3DX/CATIA/Delmia for virtual builds and process planning.
Line Balancing experience
Deep understanding of GD&T, dimensional variance analysis, and metrology.
Familiarity with torque tools (Atlas Copco) and fastening processes.
Experience with Closures Systems (ie Doors, Glazings, and Dynamic Sealing Systems)
Methodologies: Knowledge of Lean Manufacturing, PFMEA, 8D Problem Solving, and MODAPTS
Certifications: Six Sigma Black Belt or Green Belt Certification
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We are seeking a strategic and execution-oriented Logistics & Operations Planning (S&OP) Manager to build and lead our process that aligns fleet demand with manufacturing, supply chain, operations, and financial plans. This role will sit within the Logistics organization and serve as a key cross-functional integrator, ensuring that demand, supply, capacity, inventory, and cost assumptions are connected through a single planning process that enables clear decisions and disciplined execution.
This individual will establish the S&OP governance, cadence, and decision-making framework needed to align business priorities with operational capabilities. The ideal candidate will bring strong experience in planning, operations, and cross-functional leadership, with the ability to translate dynamic business needs into a scalable and effective planning rhythm.
Design and lead the company-wide S&OP process to align fleet demand, production, supply readiness, inventory, and financial plans.
Establish and run the monthly planning cadence, including demand review, supply review, scenario planning, and executive alignment.
Partner with Logistics, Manufacturing, Finance, Supply Chain, and Operations teams to maintain a single integrated view of priorities, risks, and constraints.
Drive scenario analysis and trade-off decisions related to demand changes, supply constraints, capacity, inventory, and cost.
Develop and track key planning metrics such as forecast accuracy, plan attainment, inventory health, service readiness, and cost control.
Create executive-ready communications and recommendations while driving continuous improvement in planning processes, tools, and reporting.
Bachelor’s degree in Supply Chain, Operations, Engineering, Business, Finance, or a related field.
10+ years of experience in S&OP, demand planning, supply planning, production planning, supply chain operations, or a related cross-functional planning role.
Proven experience leading planning processes across operations, finance, manufacturing, and supply chain functions.
Strong analytical skills, with the ability to translate complex data into actionable decisions and business recommendations.
Experience in manufacturing, automotive, technology hardware, or other complex operational environments.
Strong understanding of demand and supply balancing, capacity planning, inventory strategy, and cost management.
Excellent communication and facilitation skills, with the ability to influence teams and leaders across functions.
Master’s degree in Supply Chain, Operations, Business Administration, or a related field.
Experience implementing or scaling an S&OP or integrated business planning process in a high-growth company.
Experience with SAP, S/4HANA, IBP, or related ERP/planning systems.
APICS/ASCM certification, such as CPIM, CSCP, or CLTD.
Experience supporting launch, fleet operations, or new product introduction environments.
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As our Technical Program Manager, Manufacturing Operations, on the Manufacturing Engineering/General Assembly team, you will support our rapidly growing team to drive the scaling of vehicle production and support the coordination of day-to-day vehicle operation activities. In this high-visibility role, you will work cross-functionally across Zoox (including with Production, Logistics, Procurement, Vehicle Engineering, Fleet Operations, and Software) to help us achieve our operational and strategic milestones. You will work with the relevant teams to develop roadmaps/milestones, facilitate cross-functional alignment, flag risks, and clearly communicate ongoing progress.
Support the Operations team to manage and ensure consistent adherence to all functional and quality standards for our vehicles across all Zoox manufacturing facilities.
Drive cross-functional teams to achieve production ramp readiness, translating design concepts and supply chain readiness into scalable manufacturing operations.
Drive resolution for day-to-day vehicle manufacturing issues, escalating roadblocks as necessary, and ensuring robust cross-functional alignment.
Establish critical performance metrics to monitor production stability and resolution cycles. Deliver regular executive briefings to ensure cross-functional visibility and strategic alignment.
Support vehicle production from initial concept and prototyping through to final, high-volume manufacturing.
Define and manage processes to ensure all teams clearly understand deliverables and risks, facilitating clear, cross-functional communication and discussions at all times.
Effective communicator at all organizational levels, skilled at conflict resolution, driving results through influence, and building strong relationships. Crucially, they maintain composure and professionalism even in demanding situations.
BS or MS degree in an engineering or management discipline
5+ years of experience in manufacturing operations, engineering, and/or program management
Proven ability to manage and execute on complex, integrated products (e.g., in automotive, aerospace, or robotics).
Strong track record in managing complex cross-functional programs
An ability to keep the big picture in focus and to provide clear, well-structured, and concise communications tailored to each appropriate audience
Experience in the launch and scaling of volume production.
Operations management in an automotive manufacturing environment
Strong references that highlight your ability to build strong working relationships with senior leaders and engineers across functions and departments
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