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Customer Support Engineer (Malaysia - Tier 2)

Zimperium · Malaysia (Remote)

Customer Support / Success Malaysia (Remote) United Kingdom (Remote) Posted May 20, 2026

Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits. Our mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment.

Zimperium, Inc. is a global leader in mobile device and app security, offering real-time, on-device protection against both known and unknown threats on Android, iOS and Chromebook endpoints. The company was founded under the premise that the then current state of mobile security was insufficient to solve the growing mobile security problem. At the time, most mobile security was a port from traditional endpoint security technologies. Zimperium recognized mobile devices had unique characteristics needing a completely new approach. The team set to work to reimagine how to protect mobile devices and developed the award winning, patented z9 machine learning-based engine.

As part of our fast growing pace, we are currently looking for a Customer Support Engineers become the technical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the Customers. Should be team player capable of collaborating with the Product, DevOps, and Engineering teams.

Location: Malaysia

Responsibilities and Requirements:

Product & Domain Expertise – Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer.

Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potentials risks.

Roll up your sleeves – Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs.

Customer Advocacy – Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.

Collaborate with internal teams – Work closely with customer success, development and product teams in different time zones to address customer issues.

Desired Skill Set:

Strong SQL skills, python/ java scripting, Unix skills.

Prior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix.

Familiarity to SIEM tools like ArchSight, Splunk, etc.

Familiarity with Cloud Architecture : Amazon Web Services components, Linux Containers / Docker, OpenStack, postgress, kaftka.

The following skills are a plus: Android Studio (adb, junit), xCode.

Qualifications:

Bachelor’s in computer science or information technology or an equivalent engineering degree.

5+ years (Mid-Level) or 1-3 years (Junior) of experience working with Enterprise software solutions, startup experience desirable.

Good understanding and proven experience in supporting cloud-based web applications.

Hands-on skillsets with Python, Java and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure.

Self-motivated, extensive troubleshooting skills and knowledge of debugging required.

Customer oriented and face to face post-sales services experience with excellent communications skills.

Experience in Mobile app delivery and deployment concepts on iOS and Android will be plus.

Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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Federal Account Executive - Civilian Sector

Zimperium · United States (Remote)

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Sales / BD United States (Remote) Posted May 19, 2026

Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits. Our mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment.

Location: Remote (Washington, DC Metro area preferred)

About the Role

As a Federal Account Executive – Civilian, you will serve as the primary territory owner and revenue driver for a defined portfolio of U.S. Federal Civilian agencies. This is a hunter-first role designed for a self-motivated, quota-driven sales professional who thrives on building new relationships, identifying unmet needs, and closing complex enterprise deals. You will operate at the intersection of mobile security, government compliance, and digital transformation—helping Civilian agencies modernize their mobile security posture with Zimperium’s industry-leading platform.

You will work in close collaboration with Business Development Representatives (BDRs), Solution Engineers, Channel Partners, Marketing, and other internal stakeholders to deliver exceptional customer outcomes and drive scalable, repeatable business growth across your territory.

Key Responsibilities

Revenue Generation & Territory Ownership:

Own and manage the full sales cycle—from prospecting and discovery through proof-of-value, negotiation, and close—for all assigned Federal Civilian accounts.
Apply a hunter’s mentality to relentlessly identify and pursue net-new logo opportunities within the territory, using creative outreach, networking, and event-based engagement.
Develop and execute a data-driven territory plan with clear milestones, pipeline targets, and account prioritization aligned to Zimperium’s go-to-market strategy.
Achieve and exceed quarterly and annual sales quotas through a balanced mix of new business acquisition and strategic upsell/cross-sell within the existing customer base.
Accurately forecast pipeline activity and revenue projections using MEDDPICC qualification criteria to ensure predictable, high-quality sales execution.

Customer Engagement & Value Selling

Engage directly and proactively with customers and prospects to develop a thorough understanding of their mission requirements, security challenges, and organizational pain points.
Translate customer needs into compelling, value-added solution narratives that clearly articulate Zimperium’s unique differentiation and ROI.
Leverage deep knowledge of the Federal Civilian market—including agency structures, procurement vehicles, and budget cycles.
Nurture and expand relationships with existing customers to drive renewal, expansion, and advocacy, delivering measurable outcomes aligned to their mission objectives.
Conduct executive-level presentations, product demonstrations, and business reviews that build credibility and accelerate deal progression.

Cross-Functional Collaboration

Partner with BDRs to develop targeted account penetration strategies, refine prospecting messaging, and ensure efficient pipeline development.
Collaborate with Solution Engineers to design and deliver differentiated technical demonstrations, proofs of concept, and custom solution proposals.
Work closely with Channel and Alliance Partners to co-sell, co-market, and expand Zimperium’s reach within the Federal Civilian ecosystem.
Coordinate with Marketing to execute demand generation campaigns, account-based marketing (ABM) programs, and event participation strategies aligned to territory goals.
Provide structured feedback to Product Management and Leadership regarding competitive dynamics, customer requirements, and market trends to inform Zimperium’s roadmap and positioning.

Market Intelligence & Competitive Positioning

Maintain a current and sophisticated understanding of the mobile security landscape, including industry trends, emerging threat vectors, regulatory developments, and the competitive solution ecosystem.
Actively monitor competitor activities, pricing models, and messaging to develop winning counter-strategies and competitive displacement campaigns.
Help position Zimperium’s platform as a differentiated, mission-enabling solution by connecting agency-specific use cases to Zimperium’s unique AI-driven, on-device protection capabilities.
Represent Zimperium at Federal-focused industry events, conferences, and partner forums to build brand awareness and expand the company’s influence in the Civilian sector.

Sales Process Excellence & Technology Utilization

Rigorously document all sales activities, account intelligence, pipeline data, and customer interactions in Salesforce CRM to ensure full transparency and forecast integrity.
Leverage Clari for pipeline management, deal inspection, and revenue forecasting to provide accurate, data-driven commit calls to sales leadership.
Utilize sales engagement platforms, intent data tools, and other sales technologies to identify buying signals, prioritize outreach, and improve efficiency across the sales cycle.
Apply MEDDPICC throughout every active opportunity to qualify rigorously, identify risk early, and accelerate deal velocity.

About the Right Person

Required Qualifications

Bachelor’s degree or equivalent professional experience.
7+ years of enterprise software/technology sales experience within the public sector, with a consistent and verifiable track record of quota achievement and over attainment.
3+ years selling cybersecurity solutions, with a strong preference for experience in mobile security, endpoint security, or zero-trust architectures.
Demonstrable experience applying MEDDPICC (or equivalent methodology such as MEDDIC, Challenger, or Force Management) to qualify and advance complex, multi-stakeholder opportunities.
Proven ability to operate as a hunter—comfortable building pipeline from scratch through cold outreach, networking, partner co-selling, and event engagement.
Deep familiarity with Federal Civilian procurement processes, contract vehicles (e.g., GSA MAS, SEWP, BPAs, OTAs,GWACs), and the Federal budget cycle.
Proficiency in Salesforce CRM for pipeline management, forecasting, and activity documentation.
Experience with Clari or comparable revenue intelligence platforms for deal inspection and commit forecasting.
Exceptional executive communication, active listening, and consultative selling skills with the ability to engage credibly at the C-suite and SES/Deputy Secretary level.
Ability to travel 50%+ of the time to engage customers, attend industry events, and support partner activities.

Preferred Qualifications

Active security clearance (Secret or higher) or prior clearance eligibility is a strong advantage.
Experience selling SaaS or subscription-based security platforms into large Federal Civilian agencies (e.g., DHS, HHS, DOT, USDA, Treasury, DOJ, State, Etc.).
Established relationships with Federal Civilian IT/security decision-makers, CISOs, and procurement officials.
Experience with Account-Based Marketing (ABM) principles and working collaboratively with marketing to execute targeted agency campaigns.
Working knowledge of additional sales engagement and intelligence tools such as Outreach, ZoomInfo, or LinkedIn Sales Navigator.

What Success Looks Like

30 Days: You have a thorough understanding of Zimperium’s platform, value proposition, and competitive landscape. You’ve completed onboarding, established relationships with your BDR and SE partners, and begun mapping your territory.
60 Days: You have a fully built territory plan, initial pipeline developed, and first customer conversations underway. You are fluent in MEDDPICC process within Zimperium’s sales cycle.
90 Days: You have a healthy, MEDDPICC-qualified pipeline representing 4–6x quota coverage, at least one active proof-of-concept or advanced opportunity, and a clear view of your path to quota attainment.
Year One: You have met or exceeded your annual quota, expanded at least two existing accounts, built a reputation as a trusted advisor in your territory, and are on track for accelerator-level commission earnings.

Why Zimperium

Market Leadership: We are the recognized global leader in mobile threat defense, with the only platform that delivers real-time, on-device protection at scale.
Mission-Critical Work: The Federal agencies you’ll serve protect critical infrastructure, national security, and the American public—your work matters.
Uncapped Earning Potential: Competitive base salary with an aggressive, uncapped commission plan and accelerators designed to reward over-performance.
Cutting-Edge Technology: Sell a platform backed by world-class AI and mobile security research that genuinely outperforms the competition.
Inclusive Culture: A collaborative environment built on the principle that different perspectives drive better solutions and stronger outcomes.

Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Ready to apply?

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Zimperium

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Federal Account Executive - DoD/DoW Sector

Zimperium · United States (Remote)

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Sales / BD United States (Remote) Posted May 19, 2026

Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits. Our mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment.

Location: Remote (Washington, DC Metro area preferred)

About the Role

As a Federal Account Executive – DoD/DoW, you will serve as the primary territory owner and revenue driver for a defined portfolio of U.S. Federal DoD/DoW agencies. This is a hunter-first role designed for a self-motivated, quota-driven sales professional who thrives on building new relationships, identifying unmet needs, and closing complex enterprise deals. You will operate at the intersection of mobile security, government compliance, and digital transformation—helping DoD/DoW agencies modernize their mobile security posture with Zimperium’s industry-leading platform.

You will work in close collaboration with Business Development Representatives (BDRs), Solution Engineers, Channel Partners, Marketing, and other internal stakeholders to deliver exceptional customer outcomes and drive scalable, repeatable business growth across your territory.

Key Responsibilities

Revenue Generation & Territory Ownership:

Own and manage the full sales cycle—from prospecting and discovery through proof-of-value, negotiation, and close—for all assigned Federal DoD/DoW accounts.
Apply a hunter’s mentality to relentlessly identify and pursue net-new logo opportunities within the territory, using creative outreach, networking, and event-based engagement.
Develop and execute a data-driven territory plan with clear milestones, pipeline targets, and account prioritization aligned to Zimperium’s go-to-market strategy.
Achieve and exceed quarterly and annual sales quotas through a balanced mix of new business acquisition and strategic upsell/cross-sell within the existing customer base.
Accurately forecast pipeline activity and revenue projections using MEDDPICC qualification criteria to ensure predictable, high-quality sales execution.

Customer Engagement & Value Selling

Engage directly and proactively with customers and prospects to develop a thorough understanding of their mission requirements, security challenges, and organizational pain points.
Translate customer needs into compelling, value-added solution narratives that clearly articulate Zimperium’s unique differentiation and ROI.
Leverage deep knowledge of the Federal DoD/DoW market—including agency structures, procurement vehicles (GSA, GWACs, OTAs, ESI, ELAs, BPAs), budget cycles, and compliance mandates such as FISMA, FedRAMP, CDM, and EO 14028—to position solutions strategically.
Nurture and expand relationships with existing customers to drive renewal, expansion, and advocacy, delivering measurable outcomes aligned to their mission objectives.
Conduct executive-level presentations, product demonstrations, and business reviews that build credibility and accelerate deal progression.

Cross-Functional Collaboration

Partner with BDRs to develop targeted account penetration strategies, refine prospecting messaging, and ensure efficient pipeline development.
Collaborate with Solution Engineers to design and deliver differentiated technical demonstrations, proofs of concept, and custom solution proposals.
Work closely with Channel and Alliance Partners to co-sell, co-market, and expand Zimperium’s reach within the Federal DoD/DoW ecosystem.
Coordinate with Marketing to execute demand generation campaigns, account-based marketing (ABM) programs, and event participation strategies aligned to territory goals.
Provide structured feedback to Product Management and Leadership regarding competitive dynamics, customer requirements, and market trends to inform Zimperium’s roadmap and positioning.

Market Intelligence & Competitive Positioning

Maintain a current and sophisticated understanding of the mobile security landscape, including industry trends, emerging threat vectors, regulatory developments, and the competitive solution ecosystem.
Actively monitor competitor activities, pricing models, and messaging to develop winning counter-strategies and competitive displacement campaigns.
Help position Zimperium’s platform as a differentiated, mission-enabling solution by connecting agency-specific use cases to Zimperium’s unique AI-driven, on-device protection capabilities.
Represent Zimperium at Federal-focused industry events, conferences, and partner forums to build brand awareness and expand the company’s influence in the DoD/DoW sector.

Sales Process Excellence & Technology Utilization

Rigorously document all sales activities, account intelligence, pipeline data, and customer interactions in Salesforce CRM to ensure full transparency and forecast integrity.
Leverage Clari for pipeline management, deal inspection, and revenue forecasting to provide accurate, data-driven commit calls to sales leadership.
Utilize sales engagement platforms, intent data tools, and other sales technologies to identify buying signals, prioritize outreach, and improve efficiency across the sales cycle.
Apply MEDDPICC throughout every active opportunity to qualify rigorously, identify risk early, and accelerate deal velocity.

About the Right Person

Required Qualifications

Bachelor’s degree or equivalent professional experience.
7+ years of enterprise software/technology sales experience within the public sector, with a consistent and verifiable track record of quota achievement and over attainment.
3+ years selling cybersecurity solutions, with a strong preference for experience in mobile security, endpoint security, or zero-trust architectures.
Demonstrable experience applying MEDDPICC (or equivalent methodology such as MEDDIC, Challenger, or Force Management) to qualify and advance complex, multi-stakeholder opportunities.
Proven ability to operate as a hunter—comfortable building pipeline from scratch through cold outreach, networking, partner co-selling, and event engagement.
Deep familiarity with Federal DoD/DoW procurement processes, contract vehicles (e.g., GSA MAS, SEWP, BPAs, OTAs,GWACs), and the Federal budget cycle.
Proficiency in Salesforce CRM for pipeline management, forecasting, and activity documentation.
Experience with Clari or comparable revenue intelligence platforms for deal inspection and commit forecasting.
Exceptional executive communication, active listening, and consultative selling skills with the ability to engage credibly at the C-suite and SES/Deputy Secretary level.
Ability to travel 50%+ of the time to engage customers, attend industry events, and support partner activities.

Preferred Qualifications

Active security clearance (Secret or higher) or prior clearance eligibility is a strong advantage.
Experience selling SaaS or subscription-based security platforms into large Federal DoD/DoW agencies (e.g., DISA, US Cyber Command, MILDEPs, COCOMs, Etc.).
Established relationships with Federal DoD/DoW IT/security decision-makers, CISOs, and procurement officials.
Experience with Account-Based Marketing (ABM) principles and working collaboratively with marketing to execute targeted agency campaigns.
Working knowledge of additional sales engagement and intelligence tools such as Outreach, ZoomInfo, or LinkedIn Sales Navigator.

What Success Looks Like

30 Days: You have a thorough understanding of Zimperium’s platform, value proposition, and competitive landscape. You’ve completed onboarding, established relationships with your BDR and SE partners, and begun mapping your territory.
60 Days: You have a fully built territory plan, initial pipeline developed, and first customer conversations underway. You are fluent in MEDDPICC process within Zimperium’s sales cycle.
90 Days: You have a healthy, MEDDPICC-qualified pipeline representing 4–6x quota coverage, at least one active proof-of-concept or advanced opportunity, and a clear view of your path to quota attainment.
Year One: You have met or exceeded your annual quota, expanded at least two existing accounts, built a reputation as a trusted advisor in your territory, and are on track for accelerator-level commission earnings.

Why Zimperium

Market Leadership: We are the recognized global leader in mobile threat defense, with the only platform that delivers real-time, on-device protection at scale.
Mission-Critical Work: The Federal agencies you’ll serve protect critical infrastructure, national security, and the American public—your work matters.
Uncapped Earning Potential: Competitive base salary with an aggressive, uncapped commission plan and accelerators designed to reward overperformance.
Cutting-Edge Technology: Sell a platform backed by world-class AI and mobile security research that genuinely outperforms the competition.
Inclusive Culture: A collaborative environment built on the principle that different perspectives drive better solutions and stronger outcomes.

Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Ready to apply?

Apply to Zimperium

Zimperium

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Detection Researcher (Coding Focused)

Zimperium · Spain (Remote)

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Engineering Argentina (Remote) Spain (Remote) Netherlands (Remote) Riga, Latvia Romania (Remote) United Kingdom (Remote) Posted May 19, 2026

Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits. Our mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment.

Location: Worldwide with preference for candidates in Europe

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware. Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.

We are currently looking for a Detection Researcher. This role involves researching, developing, and maintaining advanced detection and analysis capabilities to counter complex tampering and evasion techniques. The successful candidate will design new tools, improve existing ones, perform thorough code reviews, and help define and uphold high coding standards across the team. Strong programming skills and a collaborative mindset are essential. Experience with the LLVM framework and knowledge of code obfuscation and de-obfuscation techniques are considered strong assets.

Key Responsibilities

Research and analyze advanced detection bypass techniques (e.g., rooting, hooking, and runtime application/system tampering) to assess threats to our detection systems.

Evaluate and reverse-engineer tools and frameworks used to attack or evade our products, documenting findings and attack vectors.

Lead and participate in structured brainstorming sessions to generate novel detection ideas and countermeasures.

Help design, prototype, and implement new detection techniques and algorithms for different operating systems.

Help develop, maintain, and improve internal tooling and automation to accelerate analysis, triage, and detection development.

Perform and contribute to internal penetration testing and adversary emulation of newly introduced security features to validate effectiveness.

Conduct thorough code reviews and technical reviews of detection-related contributions to ensure quality, maintainability, and correctness.

Required Skills & Experience

Proven ability to collaborate effectively within a team environment, including forming and leading focused sub-groups to deliver specific project features or research objectives.

Proficiency in reverse engineering using tools such as IDA Pro, Ghidra, or equivalent, including experience writing scripts, leveraging their SDKs, and isolating and reporting technical issues.

Solid programming experience in C, C++, Python and Java, with the ability to produce efficient, maintainable, and secure code.

Good knowledge of the ELF and MachO file formats and a general good understanding on how to consult the official documentation.

Familiarity with the LLVM framework is considered a plus.

Knowledge of code obfuscation and de-obfuscation techniques, along with awareness of community tools and methodologies in this area, is a valuable asset.

Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Ready to apply?

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Sr. Customer Success Manager (Public Sector & Endpoint Security) - Washington D.C.

Zimperium · United States (Remote)

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Customer Support / Success United States (Remote) Posted May 18, 2026

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.

As part of our fast growing pace, we are currently looking for a Senior Customer Success Manager. The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. The role requires a blend of strong Customer management experience with a strong technical background.

LOCATION: Washington D.C.

RESPONSIBILITIES:

Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities
Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data
Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities
Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution

QUALIFICATIONS:

B.S. in Computer Science or an equivalent engineering degree
10+ years of experience working with Enterprise software solutions, startup experience desirable
5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers
Self-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable
Ability to travel

ADDITIONAL RESPONSIBILITIES

Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues
Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer

Ready to apply?

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Customer Success Manager (Public Sector & Endpoint Security) - Dallas, Texas

Zimperium · Dallas, Texas

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Customer Support / Success Dallas, Texas Posted May 18, 2026

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.

As part of our fast growing pace, we are currently looking for a Customer Success Manager. The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. The role requires a blend of strong Customer management experience with a strong technical background.

LOCATION: Dallas, TX

RESPONSIBILITIES:

Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities
Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data
Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities
Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution

QUALIFICATIONS:

B.S. in Computer Science or an equivalent engineering degree
5+ years of experience working with Enterprise software solutions, startup experience desirable
5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers
Self-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable
Ability to travel

ADDITIONAL RESPONSIBILITIES

Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues
Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer

Ready to apply?

Apply to Zimperium

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Sr. Technical Writer (India)

Zimperium · India (Remote)

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Content / Writing India (Remote) Posted May 18, 2026

Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits. Our mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment.

As a Senior Technical Writer in Zimperium, you will author internal and customer-facing documentation for several highly technical products.

This role requires understanding various product areas, working with a cross-functional team, along with authoring documents including release notes, user guides, API documents, and other documentation deliverables in a timely manner.

Responsibilities:

Interact with the subject matter experts including developers, product managers, customer support and sales to understand software deliverables to provide release notes and other documents for general availability releases.
Research, analyze data and test new and existing software to develop documentation content.
Strong ability to grasp technical concepts and ensure accuracy of customer-facing documentation.
Develop product information with simple and concise English by organizing ideas and translating complex technical terms into information readers can understand.
Understand and ensure documentation attributes of task orientation, accuracy, completeness, clarity, concreteness, organization, retrievability, and visual effectiveness.
Communicate issues and seek support in a timely manner to deliver documentation within software release deadlines.
Work independently while also being detail-oriented, organized, a team-player, and approachable.
Manage multiple projects and priorities simultaneously.
Strive to continually improve the quality of our product documentation.

Qualifications:

To be considered for this role, you must have prior documentation experience authoring documentation for software products.

BS/BA in Computer Science or other relevant fields.
At least 5+ years of experience in software technical documentation.
Ability to make complicated concepts easy to understand.
Experience as a technical writer role in an agile software development environment.
Experience in writing API documentation.
Experience with Jira and Confluence.
Experience in image capture tools and PowerPoint to convey concepts when needed.
Ownership and “can do” attitude with the passion to meet aggressive deadlines.
Experience in IT security technologies and also iOS and Android mobile operating systems and technologies is highly desirable.
Experience in Oxygen XML Editor is a plus.
Experience in Markdown and Slate HTML documentation is a plus.

Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Ready to apply?

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Zimperium

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Customer Support Engineer - Tier 2 (India)

Zimperium · India (Remote)

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Customer Support / Success India (Remote) Posted May 5, 2026

Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits. Our mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment.

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.

As part of our fast-growing pace, we are currently looking for a Customer Support Engineer to become the technical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the customers.

The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the customers. Technical expert responsible for assisting customers using our Mobile Application Protection solution suite (https://www.zimperium.com/mobile-app-protection/). This role requires a self-driven individual who takes accountability for ensuring a high level of customer satisfaction. The candidate should possess strong technical skills and an analytical mindset to research, diagnose, and resolve the issues raised by customers. They must be a team player capable of collaborating with product and engineering teams.

Location: India

What You’ll Do:

Product & Domain Expertise -

· Provide technical support for Android applications, identifying and resolving issues in a timely manner.

· Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.

· Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.

· Understanding of mobile application security is an added advantage.

· Stay updated with the latest advancements in Android/iOS/Hybrid Platform application development and support

· integrating innovative approaches for sustained competitive advantage.

Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction through timely 2 way updates between Zimperium and customer, take ownership of reported customer issues, and ensure problems are resolved within Zimperium defined SLAs.

Required Skills:

· Strong understanding of mobile application development and support - good understanding of Android/iOS application development, usages of development and instrumentation tools (Android Studio and Xcode) for troubleshooting/debugging of application crashes, perform crash analysis.

· Experience in Java/related programming languages, scripting languages and understanding of database querying using SQL

· Excellent communication and collaboration skills. - Ability to work in a fast-paced environment and manage multiple priorities.

· Basic understanding of SaaS-based delivery models and troubleshoot/debug issues reported by customers.

Qualifications:

· Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or an equivalent engineering degree.

· 5+ years of experience in customer support & service roles, preferably with software security technologies and solutions.

· Self-motivated with extensive troubleshooting skills and knowledge of debugging.

· Customer-oriented with post-sales application support experience.

· Excellent spoken and written communication skills.

Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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Sr. Cloud Security Engineer - FedRamp

Zimperium · Dallas, Texas

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Security Dallas, Texas Posted May 4, 2026

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.

Position Summary:

We are seeking a highly experienced and self-directed Senior Cloud Security Engineer to join our team. This critical role is responsible for designing, implementing, and maintaining robust security controls across our multi-cloud environment. The ideal candidate will possess deep technical knowledge, a proactive, automation-first mindset, and the ability to operate independently, taking full ownership of security responsibilities in a fast-paced environment.

Key Responsibilities:

Multi-Cloud Security Architecture: Design, implement, and manage security best practices and controls for services hosted across AWS, Azure, GCP, and OCI environments.

Infrastructure as Code (IaC) & Automation: Act as the subject matter expert for security automation, leveraging CloudFormation and/or Terraform to deploy secure infrastructure consistently and at scale.

System Hardening: Implement and enforce rigorous security configuration benchmarks, specifically CIS Level 2 and DISA STIGs, across all compute environments, including various flavors of Linux and Kubernetes clusters.

Security Tooling & Operations: Configure, manage, and optimize cloud-native and third-party security tools such as Palo Alto Prisma Cloud, Orca, Google SecOps, and Palo Alto Next Generation Firewalls.

Application & Network Defense: Deploy and manage Web Application Firewalls (WAFs), including F5 and other cloud-native WAF solutions, to protect critical applications.

DevSecOps & Pipeline Security: Integrate security testing tools (SAST, DAST, SCA) into CI/CD pipelines to enable "shift-left" security practices.

Secrets and Key Management: Design and maintain solutions for the secure storage and rotation of credentials, API keys, and secrets using tools like HashiCorp Vault or equivalent cloud-native services.

Risk & Design Review: Conduct threat modeling and perform security reviews for new applications and services to proactively identify and mitigate risks in the design phase.

Incident Response & On-Call: Participate in a rotating on-call schedule to address security incidents and operational issues promptly.

Compliance & Reporting: Support internal and external audits by generating evidence, writing detailed reports, and delivering clear, concise technical presentations to leadership.

Leadership & Mentorship: Operate with minimal oversight, taking the initiative to identify and suggest security improvements and drive projects to completion.

Required Qualifications & Experience:

- 8+ years of progressive experience in IT, with at least 5 years dedicated to Cloud Security Engineering in a multi-cloud environment.

- Expert-level proficiency in Infrastructure as Code (IaC) for security automation using Terraform and/or CloudFormation.

- Deep practical experience securing at least three of the following major cloud providers: AWS, Azure, GCP, and OCI.

- Proven expertise in system hardening using industry standards like CIS Level 2 and DISA STIGs.

- Extensive experience with Linux administration and securing containerization technologies, specifically Kubernetes.

- Hands-on experience with advanced security platforms, including at least two of the following: Palo Alto Prisma Cloud, Orca, Google SecOps, and Palo Alto Next Generation Firewalls.

- Demonstrated experience with WAF solutions, such as F5 or equivalent cloud-native services.

- Strong working knowledge of DevSecOps principles, including integrating security tools into CI/CD pipelines.

- Proven experience with Secret Management solutions (e.g., HashiCorp Vault, AWS Secrets Manager).

- Excellent written and verbal communication skills, including the ability to write executive-level reports and deliver technical presentations.

- Proven ability to operate independently and take ownership of critical responsibilities.

Preferred Requirements:

- Experience working within highly regulated environments, such as FedRAMP, DoD, or similar government/financial sectors.

- Demonstrated experience with implementing and maintaining controls for security frameworks such as ISO 27001 and SOC 2.

- Experience conducting formal threat modeling and risk analysis.

- Experience gained from both a large enterprise environment (for process and scale) and a fast-paced startup/tech company (for agility and innovation).

- Relevant industry certifications (e.g., CISSP, CCSP, AWS/Azure/GCP Security Specializations).

Zimperium® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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Territory Account Manager - Mexico

Zimperium · Mexico (Remote)

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Sales / BD Mexico (Remote) Posted Apr 30, 2026

Zimperium is seeking a high-energy, self-motivated Territory Account Manager, to drive revenue in assigned territory through new logo and upsell/cross sell opportunities with existing customers.

Reporting to the RVP - America Sales, the Territory Account Manager acts as a key liaison between Zimperium’s business development and support teams. This role works closely with management and operations to guide customers through onboarding and delivery, promote product offerings, and help align feature development with Zimperium’s strategic goals.

The Territory Account Manager must collaborate effectively across time zones with internal teams and select customers. The ideal candidate brings a passion in cybersecurity, a strong background in managing complex cross-functional integrations, and knowledge of software development across various platforms and devices. Success in this role requires building strong relationships with account leads and internal stakeholders, including product, technology, business, and executive leadership.

Location Preference: Applicants located in Mexico

Key Responsibilities

• Develop an understanding of all Zimperium products and features.

• Plan, develop and report account metrics through software dashboards and other tooling.

• Maniacal focus on pipeline generation (solidified process around identifying / prospecting stakeholders in target accounts.

• Provide monthly updates to management outlining a standard set of performance metrics for each Account using software tools.

• Represent the client perspective in internal strategy meetings, ensuring customer impact is considered during product planning and updates.

• Act as a point of escalation for complex issues that require coordination across multiple departments or external vendors.

• Support documentation and knowledge-sharing efforts by creating or updating client-specific onboarding guides, FAQs, and how-to content in collaboration with the support team.

• Cultivate strong, positive relationships with customers and partners.

• Identify opportunities for growing an Account with additional products and fulfill business processes to deliver them.

• Provide LOEs and SOWs as needed per account.

• Identify pain points in the customer experience and work to resolve issues at the account level.

• Providing actionable recommendations to internal business, product, and technology teams.

• Work closely with operations, sales, and business development teams to summarize.

Requirements and Qualifications

• 5+ years of account-based management in the SaaS or related technologies space.

• Strong relationships at security focused VARs within the region.

• Strong verbal and written communication, time management, organizational as well as presentation skills.

• Comfort with a fluid, fast-paced environment.

• Passion for problem solving with a roll-up-your sleeves demeanor.

• Atlassian suite experience using Jira, Confluence, and others

• The ability to create technical and operational documentation (SOWs, LOEs, technical workflows) for both technical and non-technical audiences is a plus.

• Proficient in the understanding of MEDDPICC and impeccable SFDC hygiene.

Zimperium® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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Territory Account Manager - Dallas, TX

Zimperium · United States (Remote)

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Sales / BD United States (Remote) Posted Apr 29, 2026

Zimperium is seeking a high-energy, self-motivated Territory Account Manager, to drive revenue in assigned territory through new logo and upsell/cross sell opportunities with existing customers.

Reporting to the RVP - America Sales, the Territory Account Manager acts as a key liaison between Zimperium’s business development and support teams. This role works closely with management and operations to guide customers through onboarding and delivery, promote product offerings, and help align feature development with Zimperium’s strategic goals.

The Territory Account Manager must collaborate effectively across time zones with internal teams and select customers. The ideal candidate brings a passion in cybersecurity, a strong background in managing complex cross-functional integrations, and knowledge of software development across various platforms and devices. Success in this role requires building strong relationships with account leads and internal stakeholders, including product, technology, business, and executive leadership.

Location Preference: Applicants located in Dallas, TX