At Wolt, our Support teams are at the heart of the customer experience, helping customers, merchants, and courier partners every day across multiple markets. The Global Support People team partners closely with leaders to ensure our people strategy supports scale, performance, and engagement in a fast-moving, international environment.

As a People Partner – Global Support, you’ll play a key role in bringing our people strategy to life across Shared Service Centers and stand-alone countries. This is a hands-on role where you’ll work closely with local leaders, acting as a trusted advisor while ensuring global frameworks around compensation, performance, engagement, leadership development and org design are executed consistently and thoughtfully at country level. It’s an exciting moment to join as we continue to evolve our Support organization globally.

What you’ll be doing

In this role, you’ll focus on turning strategy into action and making sure our people's initiatives work in real life, across diverse markets.

Day-to-day in this role you’ll:

• Partner with Regional and Country Heads as the main People Partner for assigned countries and Shared Service Centers
• Execute global people initiatives locally, including compensation cycles, performance management, engagement, leadership development  programs, and org design changes
• Lead the compensation processes in your assigned markets
• Implement and maintain job profiles, levels, and workforce ratios in line with global frameworks
• Run recurring engagement and leadership development initiatives and support leaders in turning insights into concrete actions
• Monitor organizational health metrics (engagement, attrition, headcount, ratios) and drive local improvement initiatives

Our humble expectations 

We don’t expect you to know everything on day one, but these are the essentials for succeeding in this role:

• Solid experience in an HR Business Partner or People Partner role, ideally in a multi-country or operational environment
• Hands-on experience running compensation cycles, performance processes, people development or similar core HR programs
• Strong stakeholder management skills, with the ability to advise and influence operational leaders
• Confidence working with people data and translating insights into practical actions
  A pragmatic, execution-focused mindset with comfort operating in change
• Ability to work across multiple countries and cultures (occasional travel may be required)

What we offer

This role gives you a front-row seat to shaping how people practice scale in a global Support organization.

• A genuinely impactful role where you’ll see your work land locally and make a difference for teams
• Exposure to complex, international people topics across multiple markets
• Close collaboration with senior People leaders and operational leadership
• A chance to grow your strategic thinking while staying close to hands-on execution
• A supportive, ambitious People team that values trust, ownership, and learning

And of course, you’ll be joining Wolt — a company where things move fast, ideas are welcomed, and you’ll keep learning as we grow together.

Next steps

1. An initial conversation with Talent Acquisition
2. Interviews with the hiring manager and key stakeholders
3. A presentation  focused on role fit and ways of working

If this sounds like something you’d enjoy, we’d love to hear from you 💙

About the Role

As an Employee Relations Specialist, you’ll be the go-to expert for complex employee matters, helping leaders make fair, consistent, and legally sound decisions while keeping our culture respectful, human, and inclusive.

You’ll work closely with HR, Legal, and Leadership to navigate sensitive situations, manage risk, and continuously improve how we support our people. Please note that this role is dedicated exclusively to Employee Relations; candidates should have substantial, hands-on ER experience, as this is not an HR Generalist or HR Operations position.

What You’ll Do

• Act as a trusted advisor to managers and employees on employee relations and labor law matters
• Handle complex and sensitive employee cases, including performance concerns, misconduct, grievances, and conflicts
• Lead and support internal investigations (e.g. code of conduct, harassment, whistleblowing cases)
• Support disciplinary actions and offboarding processes in a fair, compliant, and people-centric way
• Partner closely with HR Business Partners, Legal, Compliance, and external counsel when needed
• Collaborate with employee representatives / works councils where applicable
• Ensure compliance with local labor laws, internal policies, and global ER standards
• Identify patterns and ER risks, and proactively recommend preventative actions
• Contribute to ER policies, playbooks, manager guidance, and training sessions

What We’re Looking For

• 2+ years proven experience in Employee Relations (not HR Operations)
• Solid knowledge of local labor law; experience in international or matrix organisations is a plus
• Fluency in German (minimum C1, full working proficiency) and English
• Comfort around people facing role, this position requires to work from the office 3-4 days a week 
• Confident handling of sensitive, high-impact employee cases
• Strong judgment, empathy, and the ability to stay calm in complex situations
• Clear, pragmatic communicator who can influence without authority
• High integrity, discretion, and a solution-oriented mindset

Why You’ll Love Working Here

• A people-first culture with high trust and autonomy
• Real impact on how employee relations are handled in a fast-scaling tech environment
• Close collaboration with senior stakeholders and cross-functional teams
• Competitive compensation and benefits
• A company that values transparency, fairness, and continuous improvement

We’re reviewing applications on an ongoing basis—if you’re interested, we’d love to see your application sooner rather than later!