Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The Role  

As an L2 Support, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role & Responsibilities

• provides functional support,
• handling day-to-day support activities (ticket management, monitoring, reporting, recoveries).
• maintaining SLAs with right prioritizaties of the tickets and quality of resolution. .

Must have

To be considered for this role, you must meet the following essential qualifications: 

• In-depth knowledge and troubleshooting skills

• Expertise on SFB2C, Order Management system and ITIL process on incidents

• Understanding end-to-end e-commerce work flow.

• Hands-on experience with support tools (Service Now, Dynatrace, Grafana, Kibana, Open Search, Mulesoft)

• Monitoring SFTP batch jobs and system alerts." 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

 The Benefits  

This is a Full-Time position based in Bengaluru.

Beyond a competitive compensation package, we offer: 

• Flexibility, with hybrid work options (country-dependent) 
• Learning and development, with access to cutting-edge tools, training and industry experts.

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The Role  

As an L2 Support, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role & Responsibilities

• provides functional support,
• handling day-to-day support activities (ticket management, monitoring, reporting, recoveries).
• maintaining SLAs with right prioritizaties of the tickets and quality of resolution. .

Must have

To be considered for this role, you must meet the following essential qualifications: 

• In-depth knowledge and trouble shooting skills

• Expertise on SFB2C, Order Management system and ITIL process on incidents

• Understanding end-to-end e-commerce work flow.

• Hands on experience with support tools (Service Now, Dynatrace, Grafana, Kibana, Open Search, Mulesoft)

• Monitoring SFTP batch jobs and system alerts." 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

 The Benefits  

This is a Full-Time position based in Bengaluru.

Beyond a competitive compensation package, we offer: 

• Flexibility, with hybrid work options (country-dependent) 
• Learning and development, with access to cutting-edge tools, training and industry experts.

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The Role  

As an SFCC L3 Technical Support Engineer, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role & Responsibilities

• L3 Incident Resolution: Lead Level 3 technical support activities, performing detailed analysis, debugging SFCC code, identifying root causes, and resolving high-priority production issues with a strong sense of urgency.
• Code Debugging & Analysis: Proficiently debug SFCC server-side JavaScript and other platform components to isolate and fix production defects.
• Root Cause Analysis (RCA): Conduct thorough root cause analysis for recurring issues, implementing preventive measures and permanent fixes to enhance platform stability.
• Production Readiness: Proactively monitor system health, identify potential issues, and ensure the optimal performance and availability of SFCC environments.
• Client Interaction: Serve as a primary technical contact for clients, providing clear and timely communication on incident status, resolution plans, and technical explanations.
• War Room Leadership: Lead and actively participate in "War Room" situations during critical outages or incidents, coordinating efforts with cross-functional teams (development, QA, L2, DevOps, client) to drive rapid resolution. High reactivity and availability are key during these times.
• On-Call Support: Provide dedicated on-call support outside of standard business hours on a rotational basis to ensure 24/7 coverage for critical incidents. This is not shift-based, but rather dedicated on-call availability.
• Knowledge Management: Create and maintain comprehensive documentation, knowledge base articles, runbooks, and troubleshooting guides to empower L1/L2 teams and improve incident resolution efficiency.
• Collaboration: Work closely with development, QA, and DevOps teams to escalate complex issues, provide insights for permanent fixes, and support new feature deployments

Must have

To be considered for this role, you must meet the following essential qualifications: 

• Salesforce Commerce Cloud (SFCC/Demandware) - especially debugging, incident management, and code analysis.Good to have: MuleSoft, Content Management Systems (e.g., Oracle Commerce Business Control Center (BCC)), Java/J2EE principles
• Salesforce Commerce Cloud (SFCC/Demandware): Expert-level technical understanding of the SFCC platform, including Business Manager, SiteGenesis/SFRA architecture, controllers, pipelines (if applicable), services framework, and job schedules.
• SFCC Debugging & Troubleshooting: Proven ability to debug SFCC code (server-side JavaScript), analyze logs (custom logs, system logs, web logs), and use SFCC diagnostic tools to identify and resolve complex production issues.
• Code Analysis: Strong capability to read, understand, and analyze SFCC codebase to pinpoint the source of bugs and propose effective solutions.
• Web Technologies: Solid understanding of web technologies including HTML, CSS, JavaScript (client-side and server-side), AJAX, JSON, XML.
• API & Integrations: Experience with SFCC integrations, including understanding of REST/SOAP APIs and data exchange formats.
• Database Concepts: Basic understanding of database concepts as they relate to SFCC data structures and interactions.
• Version Control: Familiarity with Git or other version control systems for code management.
• Monitoring Tools: Experience with application performance monitoring (APM) tools for identifying performance bottlenecks.

Good to have Skills:

• MuleSoft: Basic understanding or hands-on experience with MuleSoft Anypoint Platform for API-led connectivity and integration, particularly concerning SFCC integrations.
• Content Management Systems (CMS): Familiarity with other CMS platforms like Oracle Commerce Business Control Center (BCC) or similar, understanding content workflows and management principles.
• Java/J2EE Principles: Basic understanding of Java/J2EE concepts, which can be beneficial for understanding integration patterns and general enterprise architecture.

Soft Skills:

• High Reactivity & Availability: Demonstrated ability to respond quickly and effectively to critical incidents, with a willingness to be available for on-call support and immediate engagement during war rooms.
• Exceptional Problem-Solving: Superior analytical and diagnostic skills, with the ability to quickly understand complex technical issues and devise effective solutions under pressure.
• Client Communication: Excellent verbal and written communication skills, capable of explaining complex technical problems and solutions clearly and professionally to both technical and non-technical client stakeholders.
• Leadership in Crisis: Proven ability to lead and coordinate technical teams during high-stress situations (war rooms) to achieve rapid problem resolution.
• Ownership & Accountability: Takes full ownership of incidents from identification through to resolution and post-mortem analysis.
• Team Collaboration: Strong ability to collaborate effectively with internal and external teams, fostering a cooperative environment.
• Detail-Oriented: Meticulous attention to detail in code analysis, troubleshooting, and documentation.

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

 The Benefits  

This is a Full-Time position based in Bengaluru.

Beyond a competitive compensation package, we offer: 

• Flexibility, with hybrid work options (country-dependent) 
• Learning and development, with access to cutting-edge tools, training and industry experts.

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

  Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech?  We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

As a Business Analyst , you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6-8 years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Key Responsibilities

• Analyze, refine, and document business requirements to enable advanced fraud prevention and detection capabilities.
• Lead the design of technical solutions that address fraud risks while ensuring scalability, reliability, security, and performance.
• Collaborate with business stakeholders, product owners, and engineering teams to ensure solutions meet both business objectives and technical standards.
• Develop comprehensive documentation, including business requirements, functional specifications, and process flows for implementation teams.
• Support and guide the solution development lifecycle, ensuring adherence to industry standards and regulatory requirements.
• Facilitate requirement workshops, stakeholder discussions, and solution reviews.
• Work within Agile environments and actively participate in sprint planning, backlog grooming, and delivery reviews.
• Mentor and coach junior team members to encourage knowledge sharing, innovation, and continuous improvement in fraud solution design.

Required Skills & Experience

• 6–8 years of experience as a Business Analyst, preferably in fraud prevention, financial services, or risk management domains.
• Strong analytical and problem-solving skills with the ability to convert complex business needs into actionable requirements.
• Experience in designing end-to-end technical solutions, considering scalability, reliability, security, and performance.
• Excellent stakeholder management and communication skills with proven cross-functional collaboration.
• Strong understanding of fraud prevention frameworks, industry best practices, and regulatory requirements related to financial crime.
• Demonstrated leadership and mentoring experience.
• Hands-on experience working in Agile environments, with knowledge of Scrum or Kanban methodologies.

   Nice to have qualifications  

• Hands-on experience implementing advanced fraud detection technologies, such as machine learning models or AI-driven analytics.
• Excellent background in data analytics, including designing and optimizing reporting solutions for large-scale financial datasets.
• Deep understanding of global financial regulations, with practical experience integrating compliance requirements into technical solutions.
• Comfortable working with cloud platforms, APIs, and modern data architectures in fast-paced, dynamic environments.

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

 The Benefits  

This is a Full-Time position based in Bengaluru.

Beyond a competitive compensation package, we offer: 

• Flexibility, with hybrid work options (country-dependent) 
• Learning and development, with access to cutting-edge tools, training and industry experts.

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The Role  

As a SER - Monitoring Expert, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role & Responsibilities

• Define and own the monitoring strategy for Xstore POS and Mobile Apps platforms.
• Design and implement monitoring dashboards using Grafana, Kibana, Firebase Crashlytics, New Relic, Uptime Kuma
• Establish end-to-end observability: infrastructure (servers, databases), applications (POS, mobile apps), and integrations (payment, ERP, CRM).
• Build alerting frameworks with clear severity levels (P1–P4) and escalation rules.
• Drive incident detection automation, reducing MTTR (Mean Time to Resolve).
• Ensure monitoring covers business transactions (sales, settlements, promotions, payments).
• Collaborate with L2/L3/ support teams/DevOps for RCA and incident prevention.
• Integrate monitoring with ServiceNow/JIRA for automated incident creation.
• Optimize existing monitoring solutions and recommend new tools.
• Mentor junior monitoring developers and ensure knowledge sharing.
• Report monitoring KPIs and provide insights to leadership for continuous improvement.

Must have

To be considered for this role, you must meet the following essential qualifications: 

• Education: A Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field is typically required.
• 6–9 years of experience in IT monitoring or observability engineering.
• Strong hands-on expertise with monitoring tools:
• Grafana
• Kibana
• New Relic
• Firebase (Crashlytics & Performance)
• Uptime Kuma
• Experience working with POS or enterprise retail platforms, ideally Oracle Xstore.
• Solid understanding of log aggregation, metrics collection, and alerting frameworks.
• Familiarity with cloud-native monitoring tools, including:
• AWS CloudWatch
• OCI Monitoring
• AliCloud monitoring solutions
• Good grasp of DevOps practices and how monitoring integrates with CI/CD pipelines.
• Strong communication skills and the ability to collaborate effectively with global support teams.

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

 The Benefits  

This is a Full-Time position based in Bengaluru.

Beyond a competitive compensation package, we offer: 

• Flexibility, with hybrid work options (country-dependent) 
• Learning and development, with access to cutting-edge tools, training and industry experts.

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The Role  

As an SFCC-L3 Support Agent, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 3+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role & Responsibilities

• Trouble shooting and RCA:
• Responsible for resolving complex issues that L2 support cannot address with right root cause analysis and work around solutions.
• Effective utilization of tools and documentations.
• Excellent knowledge on log analysis (System logs, Server logs and Application logs).
• Ticket Management: Manage escalated tickets from L2, ensuring timely resolution with right prioritization of tickets. Identify the scope for shift left topics to L2.
• On-Call: Participate in on-call rotations to provide 24/5 support for critical incidents. also, to be available over week end on trigger of on-call by L2 team
• Documentation: Effective utilization of trainings and documents.
• Creation/modification of documents based on the needs/requirements.

Must have

To be considered for this role, you must meet the following essential qualifications: 

• 4 years of experience in support activities on handling the L3 incidents.
• Solid understanding and hands-on experience on Salesforce (SFB2C, SFRA).
• Strong knowledge and experience on Business Manager (BM) features and modules.
•  Knowledge on APIs (Mulesoft preferrable) Expertize on analyzing System logs, server logs and application logs.
• Experience with support tools (Service Now, Dynatrace, Grafana, Open Search, Kibana, Jira, Confluence)
• Knowledge onn cloud platforms like AWS, Azure, or Google Cloud

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

 The Benefits  

This is a Full-Time position based in Bengaluru.

Beyond a competitive compensation package, we offer: 

• Flexibility, with hybrid work options (country-dependent) 
• Learning and development, with access to cutting-edge tools, training and industry experts.

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The Opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The Role  

As a Business Development Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role & Responsibilities:

• Own the initial outreach and nurturing of high-value leads — from inbound inquiries triggered by marketing and events to intelligence-based account outreach.
• Operate with a "quality over quantity" mindset, curating personalised, insight-driven messages and multi-touch follow-up plans that genuinely resonate with enterprise-level prospects.
• Triage leads using Salesforce dashboards and conduct due diligence before engagement, in line with our Demand Gen SLA and Salesforce best practices.
• Collaborate closely with marketing, partner alliances, and regional teams to ensure every approach is informed by current market intelligence and aligned tactics.

Work Across Multiple Initiatives

• Inbound Lead Follow-Up: Respond rapidly and meaningfully to inbound leads, leveraging insights to spark consultative conversations.
• Event & Project Support: Engage high-value leads around our top-priority events and campaigns, contributing to the planning and execution of pre and post-event outreach strategies.
• Priority Account Outreach: Develop tailored prospecting plans for strategic accounts, supported by detailed research and collaboration across marketing and demand teams, plan and align outbound messaging, themes, and next steps.

Champion Best Practices & Data Integrity

• Maintain accurate and thorough records in Salesforce, including activity logs, lead stages, campaign statuses, and meeting records, ensuring full attribution and visibility for all stakeholders.
• Conduct weekly reviews of lead progression and campaign membership in line with our data hygiene processes.
• Attend regular reporting sessions, sharing insights on lead status, pipeline development, and lessons learned.

Learn & Grow

• Develop deep expertise in Valtech's complex offerings, from technology solutions to digital strategy, so you can confidently articulate how we help solve client challenges.
• Build the foundational skills and knowledge essential for a long-term career in new business - this role is the first step on our Business Development career path.
• Engage in collaborative forums with your peers across Europe, exchanging best practices and sharpening your approach through shared feedback and support.
• Gain hands-on exposure to Valtech's full GTM motion - from marketing campaigns to outbound account planning to opportunity creation - positioning you for advancement into a strategic sales or growth role.

What’s In It for You?

• Career Path: This position is the gateway to broader business development leadership at Valtech. You'll gain the core skills in prospecting, nurturing, and solutioning to set you on a trajectory toward a more senior role.
• Team Culture: Join an inclusive, entrepreneurial-minded New Business team that values your input and creativity. You'll have the freedom to experiment while being fully supported by marketing and leadership.
• Global Reach: Engage with enterprise-level clients and cutting-edge partners, expanding your network and professional profile.
• Impact & Ownership: You'll see direct results from your efforts - every conversation you initiate, every lead you nurture, and every opportunity you help create contribute to Valtech's growth.
• Clear Metrics: Success is defined and visible from connection points and SQL-to-SAL conversion to meetings and opportunities created.

Must Have

To be considered for this role, you must meet the following essential qualifications: 

• Experience: You've spent 3–5 years in a new business or sales-focused environment, ideally within technology or digital services.
• Multi-Tasker: You excel at juggling multiple activities - whether it’s running inbound follow-ups, prepping for events, or strategising outreach - without losing track of details or deadlines.
• Entrepreneurial Spirit: You're energised by the hunt for new opportunities, unafraid to test new approaches and have a knack for turning insights into action.
• Great Communicator: You can articulate complex ideas in a relatable, concise manner. You're also an empathetic listener, able to read between the lines to identify client pain points.
• Tech-Savvy & Curious: You follow digital trends and see the potential of technology to reshape businesses, and you enjoy learning more about it every day.
• Self-Starter: You manage your priorities and workload independently, using your judgment on when to collaborate and when to drive forward solo. You proactively uphold data hygiene and SLA commitments without being prompted.
• Future-Focused: You see yourself evolving into a true new business leader and want the mentorship and platform to grow in that direction.
• CRM Fluent: Familiarity with Salesforce or equivalent CRM platforms is a plus - you understand how to track lead stages, campaigns, and activities to support data-driven decision-making.

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

 The Benefits  

This is a Full-Time position based in Bengaluru.

Beyond a competitive compensation package, we offer: 

• Flexibility, with hybrid work options (country-dependent) 
• Learning and development, with access to cutting-edge tools, training and industry experts.

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The Role  

As a Business Analyst you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role & Responsibilities

• Act as a Subject Matter Expert on Oracle Xstore Point of Sale solutions.
• Collaborate with business stakeholders to gather, analyze, and translate requirements into functional and technical specifications.
• Play the role of a Techno-Functional Consultant, bridging communication between business teams and the Xstore development team.
• Drive Xstore localization efforts to meet market-specific and legal compliance needs.
• Lead Proof of Concept (POC) development for new business requirements and innovations.
• Manage customization, enhancements, and development activities in the Xstore product suite.
• Support the full software development lifecycle (SDLC) including design, testing, deployment, and production support.
• Analyze data to identify system limitations, resolve business problems, and optimize solutions.
• Participate in production support activities to ensure high system availability and performance.
• Align with business priorities to identify opportunities that drive business growth and operational efficiency.

Must have

To be considered for this role, you must meet the following essential qualifications: 

• Education: A Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field is typically required.
• 8–10 years of overall IT experience, with at least 3–4 years in a Business Analyst role
• Proven experience working with Oracle Xstore POS and its ecosystem:
  Xadmin, Xcenter, Xservices, Xenvironment, Xmobile, Tablet, etc.
• Strong understanding of retail business processes, store operations, and POS workflows
• Hands-on experience in requirement gathering, documentation, functional specification creation, and solution validation
• Good knowledge of localization, integrations, and custom development in Xstore
• Ability to collaborate effectively with cross-functional teams, both business and technical
• Strong problem-solving and analytical skills with attention to detail
• Excellent verbal and written communication skills to engage with business stakeholders and technical teams

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

 The Benefits  

This is a Full-Time position based in Bengaluru.

Beyond a competitive compensation package, we offer: 

• Flexibility, with hybrid work options (country-dependent) 
• Learning and development, with access to cutting-edge tools, training and industry experts.

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The Opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The Role  

As a Oracle Retail Xstore L3 Lead , you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6-8 Years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role Responsibilities

• Lead and oversee the resolution of high-priority incidents by performing deep technical analysis, ensuring timely service restoration, and minimizing business impact.
• Manage the full lifecycle of incidents and problem tickets, ensuring proper categorization, prioritization, RCA documentation, and closure in alignment with ITIL practices.
• Coordinate across cross-functional teams (L2, Development, DevOps, QA, PO PPOs and other AMS teams) to drive quicker resolution and prevent recurring issues.
• Perform proactive problem management by identifying trends, defining permanent fixes and supporting continuous improvement initiatives.
• Act as the primary escalation point for critical store or production outages and provide expert guidance for troubleshooting and resolution.
• Maintain strong documentation including technical knowledge articles, SOPs, workaround procedures, and known-error records.
• Track operational performance through KPIs and SLAs to improve service delivery and system stability.
• Mentor and guide junior team members, ensuring knowledge sharing and high-quality support standards

Must have qualifications

• Oracle Retail Xstore POS Strong hands-on technical support experience on Xstore v23+ (Java-based framework)
• Xcenter / Xstore Office Understanding of back-office integration and store configuration
• Programming Java, Spring, SQL, XML, JSON
• Integration Web services  (REST/SOAP), Oracle Retail Suite modules
• Troubleshooting Log analysis, debugging, performance tuning
• Deployment Tools  Jenkins, Git
• Database Oracle / SQL Server proficiency
• OS & Environments  Windows,Xstore,Xenvironment,Xservices
• Retail Domain Store operations, POS transactions lifecycle

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

 The benefits  

This is a Full Time position based in Bengaluru in India.

Beyond a competitive compensation package, we offer: 

• Flexibility, with remote and hybrid work options (country-dependent) 
• Career advancement, with international mobility and professional development programs 
• Learning and development, with access to cutting-edge tools, training and industry experts 

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

  Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

  About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The Opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The Role  

As a Senior QA Engineer, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role & Responsibilities:

• Experise SIOCS (V23+) Functional Testing: Conduct in-depth functional testing across all Oracle SIOCS modules, including but not limited to inventory
• Plan, design, and execute functional, regression, mobile, cross-browser, and API tests.
• Develop and maintain test cases, test plans, and documentation.
• Work closely with developers and product owners to understand requirements.
• Validate releases across major browsers and mobile platforms.
• Report testing progress, risks, and escalations in time.
• Contribute to process improvements and mentor junior testers.

Must Have

To be considered for this role, you must meet the following essential qualifications: 

• Education: A Bachelor's or Master’s degree in computer science, Engineering, or a related technical field is typically required.
• Strong understanding of software testing practices.
• Deep understanding of Oracle SIOCS (V23+) functionalities and retail inventory operations.
• Hands on experience on Oracle Xstore (V23+)
• Cross-browser / cross-platform testing experience.
• Mobile UI/functional testing.
• API testing (Postman , SOAP UI or equivalent).
• Agile methodology exposure.

Good to Have

• Jira–Zephyr / Xray experience.
• SQL knowledge
• Java knowledge.
• Selenium automation skills.
• Experience building/enhancing automation frameworks.

Soft Skills

• Good client-facing and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to multitask and work independently.

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

 The Benefits  

This is a Full-Time position based in Bengaluru.

Beyond a competitive compensation package, we offer: 

• Flexibility, with hybrid work options (country-dependent) 
• Learning and development, with access to cutting-edge tools, training and industry experts.

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.