Twin Health
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HR Business Partner, Employee Relations & Operations
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Twin Health
At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.
We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
Working here
Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.
Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .
With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.
Join us as we reinvent the standard of care in metabolic health.
Opportunity
Twin Health is seeking an HR Business Partner ready to take on a high-impact role at the center of employee relations and people operations. As a close partner to the Senior Director, HR, you’ll own critical employee relations work, strengthen day-to-day HR execution, and help ensure the organization scales with consistency, fairness, and operational discipline
Responsibilities
Employee Relations
- Lead and manage day-to-day employee relations matters, and partner closely with HR leadership on complex or high-risk cases
- Partner closely with managers (including clinical and non-clinical leaders) to navigate sensitive and complex people issues
- Ensure consistent application of policies and compliance with employment laws, particularly in a multi-state, healthcare environment
- Identify trends and recommend proactive solutions to improve employee experience and mitigate risk
Business Partnership
- Provide day-to-day HR guidance and coaching to leaders across care teams, operations, and corporate functions
- Partner on organizational changes, workforce planning, and performance cycles
- Build manager capability in handling performance and employee relations matters
Experience
- Partner closely with the People Operations team members to ensure smooth, consistent execution of core HR processes
- Help identify gaps, streamline workflows, and improve coordination across onboarding, offboarding, and employee lifecycle processes
- Co-lead and continuously improve new hire orientation, ensuring a consistent, engaging, and mission-aligned onboarding experience
- Serve as a visible HR presence for new employees, helping set expectations and reinforce culture from day one
- Support policy development and ensure changes are implemented consistently across the organization
- Act as a connective layer between employee relations, operations, and compliance to ensure a cohesive employee experience
Team & Function Support
- Act as a trusted extension of the Senior Director, HR, stepping in to lead or support key initiatives as needed
- Help drive clarity in roles, responsibilities, and handoffs across the HR team
- Contribute to building scalable, pragmatic HR practices aligned with Twin Health’s growth
Qualifications
- 5+ years of HR experience, with strong depth in employee relations
- Experience working closely with HR operations and benefits functions in a collaborative team structure
- Demonstrated ability to manage sensitive employee relations matters with sound judgment, including knowing when to escalate
- Strong understanding of employment law and HR compliance (multi-state experience preferred)
- Experience leading or facilitating onboarding or new hire orientation programs
- Strong communication, judgment, and influencing skills; comfortable presenting to groups
- Operationally minded to improve processes without needing to directly own every workflow
- Comfortable operating with autonomy while partnering cross-functionally
- This remote opportunity based out of the U.S. with CST and EST candidates preferred. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Compensation and Benefits
The compensation range for this position is $120,000–$130,000 annually.
Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin
- A competitive compensation package in line with leading technology companies
- A remote and accomplished global team
- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
- 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan
We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.
Ready to apply?
Apply to Twin Health
Senior Associate, Strategic Initiatives
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Twin Health
At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.
We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
Working here
Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.
Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .
With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.
Join us as we reinvent the standard of care in metabolic health.
Opportunity
We're seeking a proactive, highly organized Senior Associate, Strategic Initiatives to serve as the operational backbone of our critical cross-functional initiatives, ensuring successful delivery against our most important company priorities. You will work in the Chief of Staff office to the CEO, reporting to the Manager of Strategic Initiatives, and serve to optimize our operational processes and drive strategic initiatives. You will own defined, high priority workstreams end-to-end, spanning go-to-market execution, executive communications, product and engineering partnership, and operational systems. You will interface regularly with senior leadership and operate across both our care team and operations orgs and our product and engineering orgs. The right person is a strategic thinker with a strong bias toward execution: someone who takes a brief, asks the right questions, delivers executive-quality output with minimal hand-holding, and knows how to work effectively across every level of the organization building trust, bringing people along, and pushing back constructively when the work calls for it.
Responsibilities
- Corporate Strategy & Planning: Support the translation of company strategy — translating direction into actionable goals and OKRs, and conducting competitive intelligence and market research that keep strategy grounded in reality
- Initiative Ownership: Own the end-to-end management of complex operational programs in close partnership with cross-functional stakeholders, from defining scope, objectives, and timelines through execution and post-launch optimization. Ensure clear ownership and alignment with business strategy throughout
- Cross-Functional Execution: Drive execution across active workstreams across functions including product, engineering, clinical, and sales, proactively identifying risks, blockers, and resolving or escalating issues to maintain momentum
- Operational Systems & Process Design: Design and implement standardized operational processes, templates, and tracking tools that improve efficiency and transparency across supported programs, including lightweight automation and reporting infrastructure
- Executive Communications: Prepare drafts of SLT and board facing materials, distilling complex, multisource information into clean, structured narratives under tight timelines.
- Other duties as assigned
Qualifications
- 2 to 4 years of experience in strategy & Operations, consulting, investment banking, or a comparable fast-moving environment
- Bachelor's degree in a related field
- A structured thinker equally comfortable zooming out to shape strategy and zooming in to execute consistently turning messy inputs into clean, actionable outputs
- High learning velocity: rapidly learns new domains, tools, and contexts quickly by asking the right questions
- Highly analytical and comfortable working with data able to surface the "so what" and translate findings into clear recommendations
- Self-starter with a strong sense of ownership: comfortable with ambiguity, manages multiple workstreams independently, and closes the loop without being asked
- Exceptionally detail oriented: unwilling to let work drop through the cracks
- Excellent communicator with a proven ability to build relationships, produce polished executive-facing deliverables, and work effectively across all levels of seniority — including pushing back constructively when the work calls for it
- Highly comfortable with technology and picking up new tools quickly — including AI tools as a core part of day-to-day workflow
- This is a hybrid opportunity based in New York, NY. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
- Other Duties as assigned.
Compensation and Benefits
The compensation range for this position is $130,000-$145,000 annually.
Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin
- A competitive compensation package in line with leading technology companies
- A remote and accomplished global team
- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
- 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan
We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.
Ready to apply?
Apply to Twin Health
Senior Revenue Cycle Integrity and Reporting Analyst
Share this job
Twin Health
At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.
We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
Working here
Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.
Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .
With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.
Join us as we reinvent the standard of care in metabolic health.
Opportunity
Twin Health is hiring an experienced Revenue Cycle Integrity and Reporting Analyst to support continuous improvement of our billing operations. As a Quality Assurance and Data Analyst, you will drive operational excellence by bridging the gap between technical billing configurations and high-level data insights. You will safeguard financial integrity through rigorous compliance auditing and ERP reconciliations, while leveraging advanced analytics to monitor billing KPIs and automate workflows. This role offers the opportunity to shape scalable billing strategies and translate complex healthcare data into actionable improvements for a mission-critical revenue cycle.
Key Responsibilities
Quality Assurance & Quality Control
- Perform technical configurations of billing systems in accordance with payer contract requirements, specifications and fee schedule
- Develop a redundant validation process to ensure accuracy of monthly billing activities
- Develop billing operations SOPs and policies in compliance with standard and local healthcare laws and in accordance with contractual agreements
- Ensure accuracy of cash applications processes by conducting regular reconciliations of ERP and billing systems
- Conduct regular post billing audits to proactively identify gaps in billing processes
- Ensure currency and accuracy of billing operations guidelines based on latest payer requirements and policy changes
- Collaborate with customer experience, product and data integrations teams in identifying and implementing opportunities for automation to support reliable and scalable billing operations processes
Data Analysis & Reporting
- Prepare and validate monthly billing reports and statements in a timely manner to ensure accurate and on time billing
- Develop and maintain billing operations KPIs (DSO, clean claims rate, denials and bad debt rate) to track performance success and trends
- Develop SLAs and benchmarks in providing billing related service requests to measure customer success and ensure customer satisfaction
- Develop and fulfill ad hoc reporting requests from internal and external customers in adherence to contract SLA’s
- Lead investigation and research of billing inquiries and disputes by performing data and root cause analysis
- Translate complex, large, healthcare data sets into clear reports to provide actionable insights
- Develop and maintain process repository for organizing and storing billing related data
- Collaborate with accounting and finance teams in developing financial reporting requirements related to billing
Qualifications
- Advanced Data Analytics: Proficient in SQL and Advanced Excel (Power Query, Pivot Tables) to query large healthcare datasets and translate them into clear, actionable reports and financial reconciliations.
- Data Visualization: Experience building and maintaining performance dashboards using tools like Lightdash, Tableau, Power BI, or Looker.
- Technical Configuration: Proven ability to translate complex payer contracts and fee schedules into system logic and technical billing configurations.
Automation and Scale Mindset: Proven ability to collaborate with product and engineering teams to identify and implement automation opportunities.
- RCM & Billing Expertise: 4 years of experience the Healthcare Revenue Cycle, specifically in billing system configurations, fee schedules, and payer contract requirements.
- Compliance & Policy: Proven ability to develop SOPs and billing policies that align with contractual agreements and local healthcare laws.
- Audit & System Reconciliation: Experience performing post-billing audits and complex reconciliations between ERP and billing systems to ensure financial accuracy.
- Problem-Solving and Adaptability: A self-directed problem-solver who seeks the "why" behind processes, comfortable navigating ambiguity in a fast-paced, high-growth environment.
Preferred Qualifications
- Experience in a startup environment within healthcare
- Background in project management and coordination
- Experience with NetSuite, Snowflake, Lightdash is a plus
Education & Certifications
- Education: Bachelor’s degree in Health Information Management, Finance, Business Analytics, or a related field.
- Certifications (Preferred): Certified Health Data Analyst (CHDA)
Compensation and Benefits
The compensation range for this position is $95,000-120,000 annually.
Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin
- A competitive compensation package in line with leading technology companies
- A remote and accomplished global team
- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
- 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan
We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.
Ready to apply?
Apply to Twin Health