Navan sales organization is seeking a motivated and experienced Commercial Account Executive to join our growing team. This is an exciting opportunity to join the first and only all-in-one, people-first travel, corporate card, and expense management super app that is used by thousands of companies across the globe. Our sales team takes pride in our world-class playbook, strategic sales cycle, and the ability to sell to C-level executives within established companies.

This individual will be responsible for pipeline generation, closing new customers, and generating revenue while meeting individual goals. This position requires a self-starter with a proven track record in driving sales and creating successful relationships with clients. To be successful in this role you must be able to clearly communicate the Navan value proposition and build relationships with executives of small to mid-market sized companies. 

What You'll Do:

• Manage the full sales-cycle from prospecting and cold-calling to demos and close
• Drive sales by managing and creating opportunities in pipeline, leading to the closing of 1-2 deals per month
• Understand Navan’s value proposition and solutions using appropriate value-based sales approaches 
• Multi-thread into multiple departments to build a business case and ultimately present to C-Level executives for budget approval
• Build and maintain strong relationships with clients post-sale and partner with Account Management to ensure a successful launch, implementation, and ongoing usage of Navan’s platform
• Oversee all sales activity within your account list and ensure accurate monthly forecasting of revenue in Salesforce
• Meet and exceed monthly revenue targets
• Work closely with Marketing, Sales Development, and Growth teams to help drive additional revenue from your accounts
• Maximize prospecting tools such as Sales Navigator, ZoomInfo, and Outreach 

What We're Looking For: 

• 4-5yrs years of experience in a full-cycle, closing sales role ideally within SaaS or similar environment
• Have sold to procurement leads or finance leads or CXO’s
• Have sold super high growth Enterprise SaaS products
• Strong experience in outbound prospecting into new accounts and conducting product demonstrations in a value-based sales environment
• Strong drive with a proven track record of hitting or exceeding sales targets
• You are agile, coachable, and always looking to raise the bar 
• Look for opportunities to learn, grow, and give/receive feedback
• A natural collaborator, you enjoy working with others and helping out whenever possible
• Bachelor’s degree or equivalent work experience
• Previous Sales Methodology training (e.g. MEDDPIC, SPIN, Challenger Sales, Command of The Message) is a plus

As a Senior Analyst, your job is to move beyond resolving individual disputes and focus on the bigger picture. You will oversee our global debit and credit memo workflows, ensuring our third-party partners and internal teams are accurate, efficient, and meeting their targets.

We are looking for a GDS expert who understands the full lifecycle of a ticket and can navigate the technical complexities of ARC and BSP. You won't just fix errors; you will identify the systemic reasons they happen and design the processes to stop them. You will act as the final point of escalation for complex disputes, manage high-level airline relationships, and find ways to automate our back-office operations to reduce financial loss.

What You'll Do: 

1. Strategic Dispute & Risk Mitigation

• Design and optimise end-to-end dispute workflows to consistently reduce financial leakage and improve recovery rates.
• Perform deep-dive gap analyses to identify systemic ticketing errors and implement preventative controls.
• Lead investigations into complex fraud and chargeback cases, partnering with the Fraud & Risk teams to mitigate multi-channel exposure.
• Provide expert guidance and act as the final point of escalation for complex disputes, leveraging airline and GDS relationships to negotiate settlements and secure waivers.

2. Stakeholder Engagement

• Partner with internal Operations teams, Product, and Airline Partnerships to bridge the gap between technical ticketing issues and financial reporting.
• Build and leverage relationships with airline desks and GDS providers to facilitate "goodwill" waivers and resolve long-standing discrepancies.
• Monitor vendor performance and provide technical guidance to ensure global third-party partners meet accuracy and recovery targets.

3. Data and reporting

• Transform raw memo data into actionable dashboards and KPIs that highlight operational trends.
• Manage Jira-based project lifecycles for back-office application enhancements, ensuring our internal tools evolve alongside industry changes.

What We’re Looking For:

Experience: 5+ years in travel industry operations, with a heavy focus on ticketing, and revenue recovery.

GDS/NDC Expert: You are a power user in at least one GDS (Sabre or Amadeus). You have the technical depth to investigate complex PNR histories and understand the nuances of NDC and GDS distribution.

Problem Solver: You don’t just identify errors; you look for the root cause. You have a proven track record of developing strategies that reduce recurring debit memos and minimize financial loss.

Advanced Data Interpretation: Ability to manage and interpret ADM data. You can accurately track and report on recovery trends, translating complex data into simple, useful updates for stakeholders.

Skilled Negotiator: You have the confidence and industry knowledge to negotiate waivers and settlements directly with airline desks and GDS providers.

Effective Communicator: Exceptional written and verbal skills. You can bridge the gap between technical ticketing issues and financial reporting for stakeholders at all levels.

Proactive & Adaptable: You are self-driven and comfortable leading initiatives in a fast-paced, evolving environment.

About the Role

Navan's Enterprise Team builds the critical "operating system" of our corporate travel platform—handling complex travel policies, dynamic approval workflows, user identity, and enterprise-grade analytics. As an Engineering Manager, you will lead a high-performing team of 5-10 full-stack engineers to build sophisticated configuration tools and scalable backend engines.

You will be responsible for translating business requirements into technical strategies, balancing short-term execution with long-term architectural vision. By combining deep technical expertise with strong leadership, you will foster a collaborative environment where engineers can thrive and do the best work of their careers.

What You’ll Do:

• Lead & Mentor: Manage, coach, and grow a team of 5-10 talented full-stack engineers. Set performance goals, conduct regular 1:1s, and provide actionable feedback.
• Drive Execution: Collaborate closely with Product Managers, Designers, and other stakeholders to define project scopes, deliverables, and roadmaps for our Admin and User portals.
• Technical Leadership: Guide architectural decisions and trade-offs for our stack (Java/Spring Boot, React/TypeScript, SQL/NoSQL), ensuring the team delivers scalable, secure, and highly available microservices.
• Process Optimization: Maintain and improve agile development processes. Organize schedules, track deliverables, check work for technical accuracy, and ensure robust operational reliability.
• Cross-Functional Collaboration: Effectively communicate and coordinate work with other managers and staff to seamlessly integrate complex, cross-domain features.
• Team Building: Identify staffing needs, lead hiring efforts, and onboard top-tier engineering talent to scale your team.

What We’re Looking For:

• Experience: 5+ years of hands-on software engineering experience building scalable systems, plus at least 2+ years of direct engineering management experience.
• Technical Depth: Strong architectural background with a solid understanding of both backend (Java, Spring Boot, Hibernate) and frontend ecosystems (modern frameworks like React/Angular/Vue, and TypeScript).
• Leadership & Organization: Highly organized and detail-oriented. Proven ability to manage project delivery, balance competing priorities, and challenge the status quo to make our products better.
• Analytical & Problem-Solving Skills: Ability to evaluate complex technical information, solve intricate system challenges, and validate the engineering methods used by your staff.
• Excellent Communication: Strong verbal and written skills for overseeing staff, setting clear expectations, and presenting technical concepts to non-technical stakeholders.
• Modern Workflow Awareness: An understanding of AI-enabled development tools (like GitHub Copilot or Claude) to help the team accelerate workflows while maintaining high quality.
  Education: Bachelor’s or Master’s degree in a technical discipline (Computer Science, Engineering, etc.) or equivalent practical experience.

Navan has transformed the corporate travel, payment, and expense landscape by consistently prioritizing user needs. As a Senior Full Stack Engineer on the Enterprise Team, you will be a technical leader helping to build the "operating system" of our corporate travel platform. Our team owns the critical infrastructure that allows companies to function globally—managing everything from granular travel policies and dynamic approval workflows to user identity and enterprise-grade analytics.

This is a high-impact role where you will bridge the gap between complex backend logic and intuitive user experiences. You will collaborate closely with a talented team of engineers, product managers, and designers to build sophisticated configuration tools, real-time dashboards, and seamless integration flows that empower our customers to manage their travel programs at scale.

What You’ll Do:

• Design, Build, and Evolve: Architect and develop end-to-end features across the stack. You will evolve the robust Java/Spring Boot backend services that power our platform, while building the responsive frontend interfaces for our Admin and User portals.
• Build Enterprise-Grade Workflows: Create powerful backend engines and supporting UIs for complex business domains, such as configuring travel policies, visualizing approval chains, and managing user roles/permissions.
• Build Data-Driven Services: Architect and scale APIs and data services that manage high volumes of data, ensure transactional integrity, and power reporting features and seamless integrations.
• Own Features End-to-End: Take technical ownership of a problem domain, facilitating the design, development, and launch of key microservices and features that have a direct impact on our users.
• Collaborate Across Teams: Work cross-functionally with various engineering, product, and design teams to deliver complex, cross-domain features in a collaborative environment.
• Drive the Vision: Partner with engineering and product leadership to identify, plan, and execute the long-term technical vision for your domain and be a subject matter expert.
• Champion Best Practices: Contribute to a culture of technical excellence by writing high-quality, well-tested code, mentoring other engineers, and advocating for best practices in testing, monitoring, and operational reliability.

What We’re Looking For:

• 4-6 years of experience in software development, building complex systems for SaaS products or consumer-facing web applications in a fast-paced environment.
• Backend Expertise: Deep, hands-on experience in backend development using Java and Spring Boot. You should be highly skilled in data modeling, query optimization, and designing secure, scalable APIs to support enterprise-level features.
• Frontend Proficiency: Solid experience with frontend development (4+ years) using modern frameworks like React, Angular, or Vue, along with proficiency in TypeScript and managing application state.
• Systems Architecture: Extensive experience designing and implementing scalable applications across microservices, distributed systems, and cloud platforms like AWS.
• Collaborative Ownership: Demonstrates strong ownership and a collaborative mindset, with clear communication skills and a proven ability to ship production-quality code equipped with robust monitoring and documentation.
• AI-Enabled Workflow: Ability to effectively leverage AI development tools (such as GitHub Copilot, CodeGPT, Claude, and Cursor) to accelerate development and innovate on engineering workflows.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field—or equivalent hands-on experience.

• AI and LLM Integration: Hands-on experience building AI Agents or implementing Retrieval-Augmented Generation (RAG) patterns using orchestration frameworks like LangChain or LlamaIndex.
• Vector Infrastructure: Familiarity with vector databases (e.g., Pinecone, Weaviate, or pgvector) and experience fine-tuning prompts or managing LLM-powered services within a Java-based microservices architecture.

Navan has transformed the corporate travel, payment, and expense landscape by consistently prioritizing user needs. As a Senior Full Stack Engineer on the Enterprise Team, you will be a technical leader helping to build the "operating system" of our corporate travel platform. Our team owns the critical infrastructure that allows companies to function globally—managing everything from granular travel policies and dynamic approval workflows to user identity and enterprise-grade analytics.

This is a high-impact role where you will bridge the gap between complex backend logic and intuitive user experiences. You will collaborate closely with a talented team of engineers, product managers, and designers to build sophisticated configuration tools, real-time dashboards, and seamless integration flows that empower our customers to manage their travel programs at scale.

What You’ll Do:

• Design, Build, and Evolve: Architect and develop end-to-end features across the stack. You will build the responsive frontend interfaces for our Admin and User portals, while simultaneously evolving the robust Java/Spring Boot backend services that power them.
• Build Enterprise-Grade Workflows: Create intuitive UIs and powerful backend engines for complex business domains, such as configuring travel policies, visualizing approval chains, and managing user roles/permissions.
• Build Data-Driven Services: Build scalable APIs and data services that manage high volumes of data, power reporting features, and enable seamless integrations.
• Own Features End-to-End: Take technical ownership of a problem domain, facilitating the design, development, and launch of key features and microservices that have a direct impact on our users.
• Collaborate Across Teams: Work cross-functionally with various engineering, product, and design teams to deliver complex, cross-domain features in a collaborative environment.
• Drive the Vision: Partner with engineering and product leadership to identify, plan, and execute the long-term technical vision for your domain and be a subject matter expert.
• Champion Best Practices: Contribute to a culture of technical excellence by writing high-quality, well-tested code, mentoring other engineers, and advocating for best practices in testing, monitoring, and operational reliability.

What We’re Looking For:

• 4+ years of experience in software development, building complex systems for SaaS products or consumer-facing web applications in a fast-paced environment.
• Frontend Expertise: Deep, hands-on experience (4+ years) in frontend development using modern frameworks like React, Angular, or Vue, along with deep proficiency in TypeScript. You should be highly skilled in managing complex application state and optimizing rendering performance.
• Backend Proficiency: Solid experience with backend development using Java and Spring Boot, including hands-on experience with databases (SQL and/or NoSQL), data modeling, and query optimization to support your frontend features.
• Global Mindset: Demonstrated experience with and a strong passion for web accessibility (A11y) and localization (l10n) best practices to serve a diverse, global user base.
• Systems Architecture: Experience designing and implementing scalable applications across microservices, distributed systems, and cloud platforms like AWS.
• Collaborative Ownership: Demonstrates strong ownership and a collaborative mindset, with clear communication skills and a proven ability to ship production-quality code equipped with robust monitoring and documentation.
• AI-Enabled Workflow: Ability to effectively leverage AI development tools (such as GitHub Copilot, CodeGPT, Claude, and Cursor) to accelerate development and innovate on engineering workflows while maintaining high standards for code quality.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field—or equivalent hands-on experience.

Navan is looking for an Admin Escalation Lead to join our Services team to provide unparalleled escalation support for Designated customer issues. You’ll be responsible for solving complex issues the Navan way by helping Designated customers (travel managers and admins) in any high level or high priority (urgent travel) customer issue. You possess strong written and verbal communication skills and innovative problem solving abilities that will wow our customers and make sure both the customer and the company are taken care of. In this role you will collaborate with various teams across the company to drive and provide elevated problem solving / escalation resolution.  You will create deep customer trust by driving all escalations through to resolution, and provide high level support coverage that will build brand equity and strong business results.

The ideal candidate is a highly-motivated self-starter with demonstrated experience in providing creative and innovative thinking and problem solving in dealing with customer escalations. You have strong experience in travel and have demonstrated experience successfully making customers believe in Navan service. You have a strong customer facing service acumen and you’re comfortable working with all levels of customers and work effectively across internal teams and stakeholders to build long lasting service relationships.

What You’ll Do:

• Respond to support inquiries and requests via telephone, email, and chat within SLAs (2 hours for urgent inquiries, 1 business day for others)
• Research issues, find root cause and document product issues via Jira as necessary to fix issues
• Document all inquiries, requests, resolutions, and follow-up tasks
• Use business intelligence to identify, track, and action trends in escalation types to reduce volume and provide a better customer experience
• Escalate inquiries and requests as necessary to the appropriate department or person following guidelines ie. final resolution documentation to all involved in customer management
• Handle escalations related but not limited to: product, service errors, refund discrepancies, fare differences, post-booking travel issues, missing Navan charges
• Display a courteous and empathetic attitude to all customers, finding mutual resolution while providing excellent service, striving for first contact resolution
• Gain renewed trust with existing customer accounts through exceptional customer service and effective resolution techniques
• Meet performance metrics as outlined (TBD) and communicate timeline to customer
• Handle calls and chats as required 
• Collaborate closely with travel consultants and travel leads as needed to resolve issues
• Comfortable working in a high pressure role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Provide the best in class service mirroring our brand reputation

What We’re Looking For:

• 5+ years customer facing escalation experience at a travel company/or top travel brand that solves customer issues to increase satisfaction and sales. TMC experience preferred
• Scrappy self-starter problem solver: High volume of work and on call customer conversations when necessary
• Demonstrated success in gaining the relationships of C-Suite customers and frequent traveling employees
• Sincere care in taking care of customer issues and building relationships
• Ability to deliver final resolution when the outcome may not be as expected in a professional and empathetic manner
• Solve complex issues and create long term trust in our brand
• Work with management as necessary to solve complex issues
• Collaborative mindset. You thrive in cross-functional environments and have worked with customer success, leadership, product, sales to make customers issues turn to opportunity
• Self-starter with a mentality to think of ways to solve complex problems for experimentation and think of ways to negotiate on behalf of the customer and company. You’re always looking for ways to do your job better and you never wait to be told what to do. When you see an opportunity, you jump on it. You want to help others
• A positive attitude: You’re a team player and you’re resilient in the face of challenges.You make our customers believe in our support and how we solve issues when they arise
• Strong organizational skills with ability to effectively prioritize multi customer issues that may be pending
• Bachelor’s degree preferred
• An undeniable passion for travel and customer resolution.

Customer Care Leads have advanced knowledge of the travel industry, its key suppliers, their products and services, global geography, and local market nuances. Customer Care Leads possess the highest levels of technical, professional, and customer service skills in the service organization.

Responsible and accountable for dealing with escalations, Customer Care Leads are innate problem solvers and critical thinkers who leverage all resources to find the best outcomes for customers and users. You are highly motivated and driven to success, able to thoroughly examine all aspects of escalations and complaints to provide resolutions, redress damages to brand image, and provide compensation as needed.

Customer Care Leads are critical collaborators who provide debriefs to all stakeholders and highlight learning opportunities.

What You’ll Do:

• Prioritize and respond to support inquiries and escalations via calls, email, and chat while meeting agreed SLAs
• Work and resolve escalations submitted to them when a customer has been negatively impacted due to several possible reasons, including product errors, consultant errors, supplier errors, customer errors, etc.
• Review various systems and tools for cases, including PNR notes/booking details, all interactions related to a booking ID, all slack channels for any threads associated with booking ID, GDS/NDC/Voyager/Reszerver, and Stripe/Expense for any financials/refunds
• Reach out to Support Finance to review any charges/refunds from suppliers to Suppliers to validate any information
• Analyzes the root causes of all escalations through thorough review
• Find a resolution to issues in a timely and cost-effective manner and work quickly to put the fix in place
• Communicate externally with the customer throughout the case and provide final communication with RCA and Action to Resolve
• Provide debriefs to customer and/or company administrators when appropriate, including steps being taken to avoid repeat issues
• Gain renewed trust with existing customer accounts through exceptional customer service and effective problem solving
• Oversee refunds, write-offs, compensation, etc. for customers when an issue is caused by an internal error
• Notify Customer Success, Product, or Technical teams of any platform issues through Jira tickets
• Provide comprehensive feedback and follow up to Travel Consultants, frontline Managers, Senior Leadership, L&D, CSMs, or Product teams where necessary to address issues, product failures, or training requirements
• Document all inquiries, requests, resolutions, and follow-up tasks
• Work proactively with the appropriate internal teams on Sevs to determine the customers impacted, the path to resolution, and will resolve each instance
• Escalate inquiries and requests as necessary to the appropriate department or person, following the outlined guidelines
• Be courteous and empathetic with all customers, balancing finding mutual resolution with providing excellent customer service
• Meet SLA performance metrics and communicate timelines to customers
• Provide best in class service mirroring our brand reputation

What We’re Looking For:

• 9+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
• 5+ years with multiple GDS experience (Sabre, Amadeus, Galileo) to advanced level - MANDATORY REQUIREMENT
• Intermediate level Sabre (Sabre 4 native) required
• IATA accreditation (WWAFT/WAII/BA2)
• In-depth knowledge of industry practices, key suppliers, and their products and services
• Customer Service experience within a contact center or customer facing role
• Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform
• Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends) as we scale our support organization
• Self-starter who can manage a high volume of work and on-call customer conversations when necessary
• An empathetic disposition with the ability to maintain a professional attitude at all times
• An independent thinker who is able to use available resources to action resolutions to escalated problems
• A skilled communicator with excellent verbal and written communication
• Exceptional communication and interpersonal skills
• Demonstrated ability with de-escalation and conflict resolutions 
• Strong grasp of global geography and local market nuances
• Dedicated to promoting a growth mindset and continuous improvement
• Proven success in gaining the trust and building relationships with C-suite customers and frequent travelers

Customer Care Leads have advanced knowledge of the travel industry, its key suppliers, their products and services, global geography, and local market nuances. Customer Care Leads possess the highest levels of technical, professional, and customer service skills in the service organization.

Responsible and accountable for dealing with escalations, Customer Care Leads are innate problem solvers and critical thinkers who leverage all resources to find the best outcomes for customers and users. You are highly motivated and driven to success, able to thoroughly examine all aspects of escalations and complaints to provide resolutions, redress damages to brand image, and provide compensation as needed.

Customer Care Leads are critical collaborators who provide debriefs to all stakeholders and highlight learning opportunities.

What You’ll Do:

• Prioritize and respond to support inquiries and escalations via calls, email, and chat while meeting agreed SLAs
• Work and resolve escalations submitted to them when a customer has been negatively impacted due to several possible reasons, including product errors, consultant errors, supplier errors, customer errors, etc.
• Review various systems and tools for cases, including PNR notes/booking details, all interactions related to a booking ID, all slack channels for any threads associated with booking ID, GDS/NDC/Voyager/Reszerver, and Stripe/Expense for any financials/refunds
• Reach out to Support Finance to review any charges/refunds from suppliers to Suppliers to validate any information
• Analyzes the root causes of all escalations through thorough review
• Find a resolution to issues in a timely and cost-effective manner and work quickly to put the fix in place
• Communicate externally with the customer throughout the case and provide final communication with RCA and Action to Resolve
• Provide debriefs to customer and/or company administrators when appropriate, including steps being taken to avoid repeat issues
• Gain renewed trust with existing customer accounts through exceptional customer service and effective problem solving
• Oversee refunds, write-offs, compensation, etc. for customers when an issue is caused by an internal error
• Notify Customer Success, Product, or Technical teams of any platform issues through Jira tickets
• Provide comprehensive feedback and follow up to Travel Consultants, frontline Managers, Senior Leadership, L&D, CSMs, or Product teams where necessary to address issues, product failures, or training requirements
• Document all inquiries, requests, resolutions, and follow-up tasks
• Work proactively with the appropriate internal teams on Sevs to determine the customers impacted, the path to resolution, and will resolve each instance
• Escalate inquiries and requests as necessary to the appropriate department or person, following the outlined guidelines
• Be courteous and empathetic with all customers, balancing finding mutual resolution with providing excellent customer service
• Meet SLA performance metrics and communicate timelines to customers
• Provide best in class service mirroring our brand reputation

What We’re Looking For:

• 9+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
• 5+ years with multiple GDS experience (Sabre, Amadeus, Galileo) to advanced level - MANDATORY REQUIREMENT
• Intermediate level Sabre (Sabre 4 native) required
• IATA accreditation (WWAFT/WAII/BA2)
• In-depth knowledge of industry practices, key suppliers, and their products and services
• Customer Service experience within a contact center or customer facing role
• Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform
• Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends) as we scale our support organization
• Self-starter who can manage a high volume of work and on-call customer conversations when necessary
• An empathetic disposition with the ability to maintain a professional attitude at all times
• An independent thinker who is able to use available resources to action resolutions to escalated problems
• A skilled communicator with excellent verbal and written communication
• Exceptional communication and interpersonal skills
• Demonstrated ability with de-escalation and conflict resolutions 
• Strong grasp of global geography and local market nuances
• Dedicated to promoting a growth mindset and continuous improvement
• Proven success in gaining the trust and building relationships with C-suite customers and frequent travelers

Customer Care Leads have advanced knowledge of the travel industry, its key suppliers, their products and services, global geography, and local market nuances. Customer Care Leads possess the highest levels of technical, professional, and customer service skills in the service organization.Responsible and accountable for dealing with escalations, Customer Care Leads are innate problem solvers and critical thinkers who leverage all resources to find the best outcomes for customers and users. You are highly motivated and driven to success, able to thoroughly examine all aspects of escalations and complaints to provide resolutions, redress damages to brand image, and provide compensation as needed.Customer Care Leads are critical collaborators who provide debriefs to all stakeholders and highlight learning opportunities.

What You’ll Do:

• Prioritize and respond to support inquiries and escalations via calls, email, and chat while meeting agreed SLAs
• Work and resolve escalations submitted to them when a customer has been negatively impacted due to several possible reasons, including product errors, consultant errors, supplier errors, customer errors, etc.
• Review various systems and tools for cases, including PNR notes/booking details, all interactions related to a booking ID, all slack channels for any threads associated with booking ID, GDS/NDC/Voyager/Reszerver, and Stripe/Expense for any financials/refunds
• Reach out to Support Finance to review any charges/refunds from suppliers to Suppliers to validate any information
• Analyzes the root causes of all escalations through thorough review
• Find a resolution to issues in a timely and cost-effective manner and work quickly to put the fix in place
• Communicate externally with the customer throughout the case and provide final communication with RCA and Action to Resolve
• Provide debriefs to customer and/or company administrators when appropriate, including steps being taken to avoid repeat issues
• Gain renewed trust with existing customer accounts through exceptional customer service and effective problem solving
• Oversee refunds, write-offs, compensation, etc. for customers when an issue is caused by an internal error
• Notify Customer Success, Product, or Technical teams of any platform issues through Jira tickets
• Provide comprehensive feedback and follow up to Travel Consultants, frontline Managers, Senior Leadership, L&D, CSMs, or Product teams where necessary to address issues, product failures, or training requirements
• Document all inquiries, requests, resolutions, and follow-up tasks
• Work proactively with the appropriate internal teams on Sevs to determine the customers impacted, the path to resolution, and will resolve each instance
• Escalate inquiries and requests as necessary to the appropriate department or person, following the outlined guidelines
• Be courteous and empathetic with all customers, balancing finding mutual resolution with providing excellent customer service
• Meet SLA performance metrics and communicate timelines to customers
• Provide best in class service mirroring our brand reputation

What We’re Looking For:

• 5-9 years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
• 5+ years with multiple GDS experience (Sabre, Amadeus, Galileo) to advanced level - MANDATORY REQUIREMENT
• Intermediate level Sabre (Sabre 4 native) required
• IATA accreditation (WWAFT/WAII/BA2)
• In-depth knowledge of industry practices, key suppliers, and their products and services
• Customer Service experience within a contact center or customer facing role
• Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform
• Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends) as we scale our support organization
• Self-starter who can manage a high volume of work and on-call customer conversations when necessary
• An empathetic disposition with the ability to maintain a professional attitude at all times
• An independent thinker who is able to use available resources to action resolutions to escalated problems
• A skilled communicator with excellent verbal and written communication
• Exceptional communication and interpersonal skills
• Demonstrated ability with de-escalation and conflict resolutions 
• Strong grasp of global geography and local market nuances
• Dedicated to promoting a growth mindset and continuous improvement
• Proven success in gaining the trust and building relationships with C-suite customers and frequent travelers

Customer Care Leads have advanced knowledge of the travel industry, its key suppliers, their products and services, global geography, and local market nuances. Customer Care Leads possess the highest levels of technical, professional, and customer service skills in the service organization.Responsible and accountable for dealing with escalations, Customer Care Leads are innate problem solvers and critical thinkers who leverage all resources to find the best outcomes for customers and users. You are highly motivated and driven to success, able to thoroughly examine all aspects of escalations and complaints to provide resolutions, redress damages to brand image, and provide compensation as needed.Customer Care Leads are critical collaborators who provide debriefs to all stakeholders and highlight learning opportunities.

What You’ll Do:

• Prioritize and respond to support inquiries and escalations via calls, email, and chat while meeting agreed SLAs
• Work and resolve escalations submitted to them when a customer has been negatively impacted due to several possible reasons, including product errors, consultant errors, supplier errors, customer errors, etc.
• Review various systems and tools for cases, including PNR notes/booking details, all interactions related to a booking ID, all slack channels for any threads associated with booking ID, GDS/NDC/Voyager/Reszerver, and Stripe/Expense for any financials/refunds
• Reach out to Support Finance to review any charges/refunds from suppliers to Suppliers to validate any information
• Analyzes the root causes of all escalations through thorough review
• Find a resolution to issues in a timely and cost-effective manner and work quickly to put the fix in place
• Communicate externally with the customer throughout the case and provide final communication with RCA and Action to Resolve
• Provide debriefs to customer and/or company administrators when appropriate, including steps being taken to avoid repeat issues
• Gain renewed trust with existing customer accounts through exceptional customer service and effective problem solving
• Oversee refunds, write-offs, compensation, etc. for customers when an issue is caused by an internal error
• Notify Customer Success, Product, or Technical teams of any platform issues through Jira tickets
• Provide comprehensive feedback and follow up to Travel Consultants, frontline Managers, Senior Leadership, L&D, CSMs, or Product teams where necessary to address issues, product failures, or training requirements
• Document all inquiries, requests, resolutions, and follow-up tasks
• Work proactively with the appropriate internal teams on Sevs to determine the customers impacted, the path to resolution, and will resolve each instance
• Escalate inquiries and requests as necessary to the appropriate department or person, following the outlined guidelines
• Be courteous and empathetic with all customers, balancing finding mutual resolution with providing excellent customer service
• Meet SLA performance metrics and communicate timelines to customers
• Provide best in class service mirroring our brand reputation

What We’re Looking For:

• 5-9 years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
• 5+ years with multiple GDS experience (Sabre, Amadeus, Galileo) to advanced level - MANDATORY REQUIREMENT
• Intermediate level Sabre (Sabre 4 native) required
• IATA accreditation (WWAFT/WAII/BA2)
• In-depth knowledge of industry practices, key suppliers, and their products and services
• Customer Service experience within a contact center or customer facing role
• Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform
• Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends) as we scale our support organization
• Self-starter who can manage a high volume of work and on-call customer conversations when necessary
• An empathetic disposition with the ability to maintain a professional attitude at all times
• An independent thinker who is able to use available resources to action resolutions to escalated problems
• A skilled communicator with excellent verbal and written communication
• Exceptional communication and interpersonal skills
• Demonstrated ability with de-escalation and conflict resolutions 
• Strong grasp of global geography and local market nuances
• Dedicated to promoting a growth mindset and continuous improvement
• Proven success in gaining the trust and building relationships with C-suite customers and frequent travelers

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Perform quality controls and achieve KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

• MBA/Masters from a reputed university
• 10-12 years of work experience in a reputed MNCs  
• Result driven
• Data Driven, experience in Change Management,
• Min 5 years of experience in managing a team of “Managers”
• PMP certified will be an added advantage
• Familiar with travel industry will be an advantage
• Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization
• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Excellent communication skills
• Leadership ability
• Outstanding organizational skills
• BPO and Travel Experience would be an added advantage

Navan has transformed the corporate travel, payment, and expense landscape by consistently prioritizing user needs. As a Staff Engineer in the Flights group, you will play a crucial role in architecting and delivering the next-generation flight platform, which serves as the company’s flagship product and drives the majority of our global business. Operating at high scale, you will tackle highly complex problems and collaborate closely with a broad array of stakeholders, including fellow engineers, product managers, designers, and business leaders worldwide. As part of a global, cross-functional team, you’ll contribute to a core product used by enterprises around the globe, ensuring our solutions have far-reaching impact and maintain Navan’s leadership in the market.

What You’ll Do

• Drive Large-Scale Architecture & Technical Vision: Lead the design and evolution of scalable, high-performance architectures and core services at the heart of our flagship, global platform. Set the technical direction and orchestrate cross-team initiatives to address highly complex and mission-critical challenges that shape the company’s most impactful product.
• Deliver High-Impact Solutions: Own the delivery of key product features and foundational services that power the core business. Work closely with a diverse group of stakeholders to ensure new capabilities deliver meaningful outcomes for the global customer base.
• Lead Through Influence & Mentorship: Act as a technical leader and mentor, inspiring excellence in engineering teams through best practices in system design, code quality, performance, reliability, and scalable architecture. Foster adoption of new technologies and cultivate a culture of continuous improvement.
• Ensure Operational Excellence: Champion product and system quality, including hands-on involvement in feature monitoring, performance analysis, and rapid issue resolution post-launch. Proactively plan for scalability and optimize for long-term reliability and maintainability.
• Collaborate Across Boundaries: Drive technical alignment and deep collaboration across multiple teams and domains, navigating business and technical complexity to deliver cohesive solutions for a flagship global product.

What We're Looking For:

• 7+ years of experience building and scaling complex systems in fast-paced, high-growth, or large-scale environments
• Proven technical leadership on flagship or large-scale consumer-facing products
• Proven ability to not only lead technical projects but also to guide the growth of other engineers and champion a healthy, collaborative team culture
• Expert-level proficiency with Java and Spring Boot, including JVM optimization and performance tuning
• Deep experience in system and API architecture for distributed, microservices-based systems, including hands-on work with AWS or similar cloud platforms
• Demonstrated ownership through delivery of production-quality code with robust testing, monitoring, and documentation
• Effective collaboration with global, cross-functional stakeholders
• Track record of evaluating and adopting emerging technologies
• Domain knowledge in the travel industry (flights, bookings, inventory management) is a strong plus
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent work experience

Navan has transformed the corporate travel, payment, and expense landscape by consistently prioritizing user needs. As a Senior Full Stack Engineer on the Enterprise Team, you will be a technical leader helping to build the "operating system" of our corporate travel platform. Our team owns the critical infrastructure that allows companies to function globally—managing everything from granular travel policies and dynamic approval workflows to user identity and enterprise-grade analytics.

This is a high-impact role where you will bridge the gap between complex backend logic and intuitive user experiences. You will collaborate closely with a talented team of engineers, product managers, and designers to build sophisticated configuration tools, real-time dashboards, and seamless integration flows that empower our customers to manage their travel programs at scale.

What You’ll Do:

• Design, Build, and Evolve: Architect and develop end-to-end features across the stack. You will build the responsive frontend interfaces for our Admin and User portals, while simultaneously evolving the robust Java/Spring Boot backend services that power them.
• Build Enterprise-Grade Workflows: Create intuitive UIs and powerful backend engines for complex business domains, such as configuring travel policies, visualizing approval chains, and managing user roles/permissions.
• Build Data-Driven Services: Build scalable APIs and data services that manage high volumes of data, power reporting features, and enable seamless integrations.
• Own Features End-to-End: Take technical ownership of a problem domain, facilitating the design, development, and launch of key features and microservices that have a direct impact on our users.
• Collaborate Across Teams: Work cross-functionally with various engineering, product, and design teams to deliver complex, cross-domain features in a collaborative environment.
• Drive the Vision: Partner with engineering and product leadership to identify, plan, and execute the long-term technical vision for your domain and be a subject matter expert.
• Champion Best Practices: Contribute to a culture of technical excellence by writing high-quality, well-tested code, mentoring other engineers, and advocating for best practices in testing, monitoring, and operational reliability.

What We’re Looking For:

• 4+ years of experience in software development, building complex systems for SaaS products or consumer-facing web applications in a fast-paced environment.
• Frontend Expertise: Deep, hands-on experience (4+ years) in frontend development using modern frameworks like React, Angular, or Vue, along with deep proficiency in TypeScript. You should be highly skilled in managing complex application state and optimizing rendering performance.
• Backend Proficiency: Solid experience with backend development using Java and Spring Boot, including hands-on experience with databases (SQL and/or NoSQL), data modeling, and query optimization to support your frontend features.
• Global Mindset: Demonstrated experience with and a strong passion for web accessibility (A11y) and localization (l10n) best practices to serve a diverse, global user base.
• Systems Architecture: Experience designing and implementing scalable applications across microservices, distributed systems, and cloud platforms like AWS.
• Collaborative Ownership: Demonstrates strong ownership and a collaborative mindset, with clear communication skills and a proven ability to ship production-quality code equipped with robust monitoring and documentation.
• AI-Enabled Workflow: Ability to effectively leverage AI development tools (such as GitHub Copilot, CodeGPT, Claude, and Cursor) to accelerate development and innovate on engineering workflows while maintaining high standards for code quality.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field—or equivalent hands-on experience.

Navan is looking for a Staff Android Engineer to serve as a technical architect for our mobile ecosystem. In this role, you will solve organization-wide technical challenges, focusing on high-level system architecture, cross-platform strategy, and technical leadership. You will ensure our mobile platform can scale to support engineers and complex global travel requirements without friction.

What You’ll Do:

• Drive the Vision: Partner with engineering and product leadership to identify, plan, and execute the long-term technical vision for the Android platform.
• Architect Scalable Systems: Drive frameworks and modularization strategies that lead to significant improvements in developer velocity and user experience.
• Lead Through Influence: Provide technical leadership and mentoring to other mobile engineers across multiple teams.
• Resolve Systemic Debt: Identify and resolve organization-wide technical debt, assisting teams in understanding and adopting new technologies safely.
• Optimize Developer Experience: Improve CI/CD pipelines and Gradle build performance to support a large-scale engineering organization.
• Collaborate Cross-Functionally: Work closely with Product and Sales teams to deliver high-impact features that align with global business needs.

What We’re Looking For:

• 8-10 years of software engineering experience, with a focus on large-scale distributed mobile systems.
• Architectural Mastery: Proven experience turning ambiguous problem spaces into clear, scalable architectural solutions.
• Deep Systems Knowledge: Expertise in lower-level Android concerns: bytecode manipulation, custom Gradle plugins, and advanced threading models.
• Leadership: Demonstrated ability to influence, working with technical and cross-functional teams to drive alignment.
• Modern Ecosystem: In-depth experience with the modern Android stack (Kotlin, Compose, Coroutines) and cloud-based mobile infrastructure.
• Problem Solver: Comfort with thinking outside the box to implement solutions for high-volume, enterprise-grade applications.
• Strategic Thinking: Experience designing mobile architectures that support global localization, accessibility, and high-performance data syncing.
• Innovation Mindset: Ability to leverage AI development tools (Cursor, Copilot) to accelerate the mobile SDLC while maintaining strict quality gates.

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel team is central to this mission!

As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development! 

What You’ll Do:

• Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email. 
• Maintain extensive supplier, destination and system knowledge. 
• Make quick and accurate analyses of customer needs, persona and level of urgency.
• Provide accurate information for hotel, flight, car and rail bookings, as required
• Support users with self-service of the Navan platform and app where possible.
• Respond to customers within SLA expectations and requirements.  
• Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.  
• Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
• Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
• Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support. 
• Adhere to attendance policy and complete all assigned training. 
• Meet individual performance metrics in support of the organization and company business objectives. 

What We’re Looking For:

• 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
• 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT
• IATA accreditation (WWAFT/WAII/BA2)
• Customer Service experience within a contact center or customer facing role.
• Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform. 
• Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
• Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
• An empathetic disposition with the ability to maintain a professional attitude at all times
• An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries. 
• A skilled communicator with excellent verbal and written communication
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• An interest in travel with a basic understanding of world geography