Navan
ABOUT TRIPACTIONS
TripActions is the fastest-growing corporate travel platform disrupting a $1.5T industry and shaping the future of business travel.
TripActions is a story of inspiration born of frustration. Road warriors and co-founders Ariel Cohen and Ilan Twig believed that companies deserved a travel solution that takes the pain out of work trips –– so that their travelers can focus on being productive and meeting in-person, not wasting valuable time booking travel. So in 2015, they created TripActions. Since then, we’ve been a mission to power the face-to-face, in-person connections that move people, ideas and businesses forward.
TripActions’ platform offers a vast selection of inventory that travelers can choose from, a personalized, intuitive user interface driven by machine learning, and 24/7 proactive real human, customer support. Companies enjoy complete travel program visibility, over 30% cost savings on average and seamless integrations with their HR and expense systems.
Globally, TripActions has grown to over 600 employees across 7 offices in 4 countries. We support over 1,500 customers, with innovative brands like Lyft, Dropbox, Sara Lee Frozen Bakery, Allbirds, Robinhood and the ACLU relying on TripActions for their business travel needs. As one of Silicon Valley’s newest “unicorns”, TripActions has a valuation north of $1B and a total of $232M in funding. We’ve recently received $154M in our Series C funding round –– led by new investor Andreessen Horowitz, with participation from repeat investors Lightspeed Venture Partners, Zeev Ventures and SGVC.
TripActions was recently recognized as one of Fast Company’s Most Innovative Companies for 2019, #12 in LinkedIn’s Top Startups 2018 and #3 in the U.S. for Happiest Employees by Comparably.
We’re redefining what it means to travel for work. Come help us build the future of business travel.
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Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Services team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travellers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
What You’ll Do:
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
What We’re Looking For:
- Experience: 3+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo)
- Language: Fluency in French and English (both languages are required)
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 7 PM
- Working Model: Flexible to work from our Paris office once a week - Hybrid model
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Note: Please submit your application in English
Ready to apply?
Apply to Navan
As a Senior Analyst, your job is to move beyond resolving individual disputes and focus on the bigger picture. You will oversee our global debit and credit memo workflows, ensuring our third-party partners and internal teams are accurate, efficient, and meeting their targets.
We are looking for a GDS expert who understands the full lifecycle of a ticket and can navigate the technical complexities of ARC and BSP. You won't just fix errors; you will identify the systemic reasons they happen and design the processes to stop them. You will act as the final point of escalation for complex disputes, manage high-level airline relationships, and find ways to automate our back-office operations to reduce financial loss.
What You'll Do:
1. Strategic Dispute & Risk Mitigation
- Design and optimise end-to-end dispute workflows to consistently reduce financial leakage and improve recovery rates.
- Perform deep-dive gap analyses to identify systemic ticketing errors and implement preventative controls.
- Lead investigations into complex fraud and chargeback cases, partnering with the Fraud & Risk teams to mitigate multi-channel exposure.
- Provide expert guidance and act as the final point of escalation for complex disputes, leveraging airline and GDS relationships to negotiate settlements and secure waivers.
2. Stakeholder Engagement
- Partner with internal Operations teams, Product, and Airline Partnerships to bridge the gap between technical ticketing issues and financial reporting.
- Build and leverage relationships with airline desks and GDS providers to facilitate "goodwill" waivers and resolve long-standing discrepancies.
- Monitor vendor performance and provide technical guidance to ensure global third-party partners meet accuracy and recovery targets.
3. Data and reporting
- Transform raw memo data into actionable dashboards and KPIs that highlight operational trends.
- Manage Jira-based project lifecycles for back-office application enhancements, ensuring our internal tools evolve alongside industry changes.
What We’re Looking For:
Experience: 5+ years in travel industry operations, with a heavy focus on ticketing, and revenue recovery.
GDS/NDC Expert: You are a power user in at least one GDS (Sabre or Amadeus). You have the technical depth to investigate complex PNR histories and understand the nuances of NDC and GDS distribution.
Problem Solver: You don’t just identify errors; you look for the root cause. You have a proven track record of developing strategies that reduce recurring debit memos and minimize financial loss.
Advanced Data Interpretation: Ability to manage and interpret ADM data. You can accurately track and report on recovery trends, translating complex data into simple, useful updates for stakeholders.
Skilled Negotiator: You have the confidence and industry knowledge to negotiate waivers and settlements directly with airline desks and GDS providers.
Effective Communicator: Exceptional written and verbal skills. You can bridge the gap between technical ticketing issues and financial reporting for stakeholders at all levels.
Proactive & Adaptable: You are self-driven and comfortable leading initiatives in a fast-paced, evolving environment.
Ready to apply?
Apply to Navan
Your New Adventure Awaits in Sunny Lisbon, Portugal!
We're looking for expert Business Travel Consultants fluent in French or German to join our fast-growing team in Lisbon — and yes, we'll provide a full relocation package to help you make the move!
This is your chance to bring your GDS expertise to a global tech leader while enjoying the incredible quality of life, historic culture, and beautiful coastline that Portugal has to offer. Stop just dreaming about a change and come build your new life with us!
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must be willing to relocate to Portugal. Please submit all applications in English.
What You’ll Do:
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
What We’re Looking For:
- Experience: 5+ years as a Travel Consultant covering air, cars, rails, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Required
- Language: Fluency in English AND French or German - Required
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 11 PM
- Working Model: Hybrid
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
- A one-way flight to Lisbon to get you started
- Initial short-term accommodation support, to ensure a smooth landing
- A sign-on bonus to help with your first rent and moving expenses
- Expert guidance and full support with local paperwork (Tax ID/Social Security registration)
- Personalized settling-in guides to help you feel at home in your new city
Ready to apply?
Apply to Navan
Navan is looking for an Admin Escalation Lead to join our Services team to provide unparalleled escalation support for Designated customer issues. You’ll be responsible for solving complex issues the Navan way by helping Designated customers (travel managers and admins) in any high level or high priority (urgent travel) customer issue. You possess strong written and verbal communication skills and innovative problem solving abilities that will wow our customers and make sure both the customer and the company are taken care of. In this role you will collaborate with various teams across the company to drive and provide elevated problem solving / escalation resolution. You will create deep customer trust by driving all escalations through to resolution, and provide high level support coverage that will build brand equity and strong business results.
The ideal candidate is a highly-motivated self-starter with demonstrated experience in providing creative and innovative thinking and problem solving in dealing with customer escalations. You have strong experience in travel and have demonstrated experience successfully making customers believe in Navan service. You have a strong customer facing service acumen and you’re comfortable working with all levels of customers and work effectively across internal teams and stakeholders to build long lasting service relationships.
What You’ll Do:
- Respond to support inquiries and requests via telephone, email, and chat within SLAs (2 hours for urgent inquiries, 1 business day for others)
- Research issues, find root cause and document product issues via Jira as necessary to fix issues
- Document all inquiries, requests, resolutions, and follow-up tasks
- Use business intelligence to identify, track, and action trends in escalation types to reduce volume and provide a better customer experience
- Escalate inquiries and requests as necessary to the appropriate department or person following guidelines ie. final resolution documentation to all involved in customer management
- Handle escalations related but not limited to: product, service errors, refund discrepancies, fare differences, post-booking travel issues, missing Navan charges
- Display a courteous and empathetic attitude to all customers, finding mutual resolution while providing excellent service, striving for first contact resolution
- Gain renewed trust with existing customer accounts through exceptional customer service and effective resolution techniques
- Meet performance metrics as outlined (TBD) and communicate timeline to customer
- Handle calls and chats as required
- Collaborate closely with travel consultants and travel leads as needed to resolve issues
- Comfortable working in a high pressure role
- Demonstrated ability to prioritize tasks and manage time efficiently
- Provide the best in class service mirroring our brand reputation
What We’re Looking For:
- 5+ years customer facing escalation experience at a travel company/or top travel brand that solves customer issues to increase satisfaction and sales. TMC experience preferred
- Scrappy self-starter problem solver: High volume of work and on call customer conversations when necessary
- Demonstrated success in gaining the relationships of C-Suite customers and frequent traveling employees
- Sincere care in taking care of customer issues and building relationships
- Ability to deliver final resolution when the outcome may not be as expected in a professional and empathetic manner
- Solve complex issues and create long term trust in our brand
- Work with management as necessary to solve complex issues
- Collaborative mindset. You thrive in cross-functional environments and have worked with customer success, leadership, product, sales to make customers issues turn to opportunity
- Self-starter with a mentality to think of ways to solve complex problems for experimentation and think of ways to negotiate on behalf of the customer and company. You’re always looking for ways to do your job better and you never wait to be told what to do. When you see an opportunity, you jump on it. You want to help others
- A positive attitude: You’re a team player and you’re resilient in the face of challenges.You make our customers believe in our support and how we solve issues when they arise
- Strong organizational skills with ability to effectively prioritize multi customer issues that may be pending
- Bachelor’s degree preferred
- An undeniable passion for travel and customer resolution.
Ready to apply?
Apply to Navan
Business Travel Consultant (Berlin or Remote) (Geschäftsreiseexperte)
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Werde Teil von Navan und bringe persönliche Begegnungen durch unermüdliche Innovation voran
Bei Navan ist es unsere Mission, Reisen unkompliziert und effizient zu gestalten, damit sich Reisende darauf konzentrieren können, dort zu sein, anstatt dorthin zu gelangen. Unser Travel Experience Team steht im Mittelpunkt dieser Mission!
Als zentrales Mitglied unseres schnell wachsenden Travel Experience-Teams unterstützt du die Reisebedürfnisse unserer Nutzer:innen direkt. Du bist verantwortlich für die Zufriedenheit unserer Kund:innen, indem du Probleme löst, effektiv kommunizierst und mit internen Teams zusammenarbeitest, um Hindernisse für Reisende aus dem Weg zu räumen – und dabei stets ein herausragendes Kundenerlebnis bietest.
Als unsere erste Anlaufstelle gibst du wertvolles Feedback an unsere Produkt-, Design- und Engineering-Teams weiter, um unsere kundenorientierten und internen Plattformen zu verbessern. Diese spannende Rolle ermöglicht es dir, direkten Einfluss auf das Tagesgeschäft, die Reiseerfahrungen der Nutzer:innen und die Produktentwicklung zu nehmen.
HINWEIS: Bewerber:innen müssen ihren Wohnsitz in Deutschland haben, um berücksichtigt zu werden. Bitte reiche alle Bewerbungen in englischer Sprache ein.
Deine Aufgaben:
- Bereitstellung erstklassiger Reiseunterstützung per Chat, Telefon und E-Mail
- Aktualisierung Ihres Wissens über Anbieter, Reiseziele und Systeme
- Schnelle Einschätzung der Kundenbedürfnisse, Dringlichkeit und Präferenzen
- Sorgfältige Bearbeitung von Hotel-, Flug-, Mietwagen- und Bahnbuchungen
- Beratung der Kunden zu den Self-Service-Optionen auf der Navan-Plattform und in der App
- Schnelle Reaktion unter Einhaltung der SLA-Vorgaben
- Einhaltung der Unternehmens- und Kundenrichtlinien zur Gewährleistung der globalen Compliance
- Feedback an die Stakeholder zu Zielfortschritten und wichtigen Prozessen
- Teilnahme an Teambesprechungen zu Produkten, Lieferanten und Branchenneuheiten
- Ständige Information über Best Practices in der Reisebranche
- Aufrechterhaltung der Anwesenheit, Absolvierung der zugewiesenen Schulungen und Erreichen der Leistungskennzahlen
Was wir suchen:
- Erfahrung: Mindestens 5 Jahre als Reiseberater mit Erfahrung in den Bereichen Flug-, Bahn- und Hotelbuchungen; mindestens 3 Jahre Erfahrung mit GDS (Sabre, Amadeus oder Galileo) (zwingend erforderlich)
- Sprache: Fließende Deutschkenntnisse (zwingend erforderlich), sehr gute Englischkenntnisse
- Kundenservice: Erfahrung im Contact Center oder in kundenorientierten Positionen
- Technische Fähigkeiten: Sicherer Umgang mit Tools wie Gmail, Zendesk, Slack und Salesforce
- Verfügbarkeit: Montag bis Freitag
- Freie Tage: Samstag, Sonntag und Feiertage
- Fähigkeiten: Fähigkeit zum Multitasking, schnelle Lösung dringender Angelegenheiten und selbstständiges Arbeiten zur Fehlerbehebung
- Persönlichkeit: Einfühlsam, professionell und ausgezeichnet in der mündlichen und schriftlichen Kommunikation
Ready to apply?
Apply to Navan
Customer Care Leads have advanced knowledge of the travel industry, its key suppliers, their products and services, global geography, and local market nuances. Customer Care Leads possess the highest levels of technical, professional, and customer service skills in the service organization.
Responsible and accountable for dealing with escalations, Customer Care Leads are innate problem solvers and critical thinkers who leverage all resources to find the best outcomes for customers and users. You are highly motivated and driven to success, able to thoroughly examine all aspects of escalations and complaints to provide resolutions, redress damages to brand image, and provide compensation as needed.
Customer Care Leads are critical collaborators who provide debriefs to all stakeholders and highlight learning opportunities.
What You’ll Do:
- Prioritize and respond to support inquiries and escalations via calls, email, and chat while meeting agreed SLAs
- Work and resolve escalations submitted to them when a customer has been negatively impacted due to several possible reasons, including product errors, consultant errors, supplier errors, customer errors, etc.
- Review various systems and tools for cases, including PNR notes/booking details, all interactions related to a booking ID, all slack channels for any threads associated with booking ID, GDS/NDC/Voyager/Reszerver, and Stripe/Expense for any financials/refunds
- Reach out to Support Finance to review any charges/refunds from suppliers to Suppliers to validate any information
- Analyzes the root causes of all escalations through thorough review
- Find a resolution to issues in a timely and cost-effective manner and work quickly to put the fix in place
- Communicate externally with the customer throughout the case and provide final communication with RCA and Action to Resolve
- Provide debriefs to customer and/or company administrators when appropriate, including steps being taken to avoid repeat issues
- Gain renewed trust with existing customer accounts through exceptional customer service and effective problem solving
- Oversee refunds, write-offs, compensation, etc. for customers when an issue is caused by an internal error
- Notify Customer Success, Product, or Technical teams of any platform issues through Jira tickets
- Provide comprehensive feedback and follow up to Travel Consultants, frontline Managers, Senior Leadership, L&D, CSMs, or Product teams where necessary to address issues, product failures, or training requirements
- Document all inquiries, requests, resolutions, and follow-up tasks
- Work proactively with the appropriate internal teams on Sevs to determine the customers impacted, the path to resolution, and will resolve each instance
- Escalate inquiries and requests as necessary to the appropriate department or person, following the outlined guidelines
- Be courteous and empathetic with all customers, balancing finding mutual resolution with providing excellent customer service
- Meet SLA performance metrics and communicate timelines to customers
- Provide best in class service mirroring our brand reputation
What We’re Looking For:
- 9+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
- 5+ years with multiple GDS experience (Sabre, Amadeus, Galileo) to advanced level - MANDATORY REQUIREMENT
- Intermediate level Sabre (Sabre 4 native) required
- IATA accreditation (WWAFT/WAII/BA2)
- In-depth knowledge of industry practices, key suppliers, and their products and services
- Customer Service experience within a contact center or customer facing role
- Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform
- Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends) as we scale our support organization
- Self-starter who can manage a high volume of work and on-call customer conversations when necessary
- An empathetic disposition with the ability to maintain a professional attitude at all times
- An independent thinker who is able to use available resources to action resolutions to escalated problems
- A skilled communicator with excellent verbal and written communication
- Exceptional communication and interpersonal skills
- Demonstrated ability with de-escalation and conflict resolutions
- Strong grasp of global geography and local market nuances
- Dedicated to promoting a growth mindset and continuous improvement
- Proven success in gaining the trust and building relationships with C-suite customers and frequent travelers
Ready to apply?
Apply to Navan
Customer Care Leads have advanced knowledge of the travel industry, its key suppliers, their products and services, global geography, and local market nuances. Customer Care Leads possess the highest levels of technical, professional, and customer service skills in the service organization.
Responsible and accountable for dealing with escalations, Customer Care Leads are innate problem solvers and critical thinkers who leverage all resources to find the best outcomes for customers and users. You are highly motivated and driven to success, able to thoroughly examine all aspects of escalations and complaints to provide resolutions, redress damages to brand image, and provide compensation as needed.
Customer Care Leads are critical collaborators who provide debriefs to all stakeholders and highlight learning opportunities.
What You’ll Do:
- Prioritize and respond to support inquiries and escalations via calls, email, and chat while meeting agreed SLAs
- Work and resolve escalations submitted to them when a customer has been negatively impacted due to several possible reasons, including product errors, consultant errors, supplier errors, customer errors, etc.
- Review various systems and tools for cases, including PNR notes/booking details, all interactions related to a booking ID, all slack channels for any threads associated with booking ID, GDS/NDC/Voyager/Reszerver, and Stripe/Expense for any financials/refunds
- Reach out to Support Finance to review any charges/refunds from suppliers to Suppliers to validate any information
- Analyzes the root causes of all escalations through thorough review
- Find a resolution to issues in a timely and cost-effective manner and work quickly to put the fix in place
- Communicate externally with the customer throughout the case and provide final communication with RCA and Action to Resolve
- Provide debriefs to customer and/or company administrators when appropriate, including steps being taken to avoid repeat issues
- Gain renewed trust with existing customer accounts through exceptional customer service and effective problem solving
- Oversee refunds, write-offs, compensation, etc. for customers when an issue is caused by an internal error
- Notify Customer Success, Product, or Technical teams of any platform issues through Jira tickets
- Provide comprehensive feedback and follow up to Travel Consultants, frontline Managers, Senior Leadership, L&D, CSMs, or Product teams where necessary to address issues, product failures, or training requirements
- Document all inquiries, requests, resolutions, and follow-up tasks
- Work proactively with the appropriate internal teams on Sevs to determine the customers impacted, the path to resolution, and will resolve each instance
- Escalate inquiries and requests as necessary to the appropriate department or person, following the outlined guidelines
- Be courteous and empathetic with all customers, balancing finding mutual resolution with providing excellent customer service
- Meet SLA performance metrics and communicate timelines to customers
- Provide best in class service mirroring our brand reputation
What We’re Looking For:
- 9+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
- 5+ years with multiple GDS experience (Sabre, Amadeus, Galileo) to advanced level - MANDATORY REQUIREMENT
- Intermediate level Sabre (Sabre 4 native) required
- IATA accreditation (WWAFT/WAII/BA2)
- In-depth knowledge of industry practices, key suppliers, and their products and services
- Customer Service experience within a contact center or customer facing role
- Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform
- Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends) as we scale our support organization
- Self-starter who can manage a high volume of work and on-call customer conversations when necessary
- An empathetic disposition with the ability to maintain a professional attitude at all times
- An independent thinker who is able to use available resources to action resolutions to escalated problems
- A skilled communicator with excellent verbal and written communication
- Exceptional communication and interpersonal skills
- Demonstrated ability with de-escalation and conflict resolutions
- Strong grasp of global geography and local market nuances
- Dedicated to promoting a growth mindset and continuous improvement
- Proven success in gaining the trust and building relationships with C-suite customers and frequent travelers
Ready to apply?
Apply to Navan
Customer Care Leads have advanced knowledge of the travel industry, its key suppliers, their products and services, global geography, and local market nuances. Customer Care Leads possess the highest levels of technical, professional, and customer service skills in the service organization.Responsible and accountable for dealing with escalations, Customer Care Leads are innate problem solvers and critical thinkers who leverage all resources to find the best outcomes for customers and users. You are highly motivated and driven to success, able to thoroughly examine all aspects of escalations and complaints to provide resolutions, redress damages to brand image, and provide compensation as needed.Customer Care Leads are critical collaborators who provide debriefs to all stakeholders and highlight learning opportunities.
What You’ll Do:
- Prioritize and respond to support inquiries and escalations via calls, email, and chat while meeting agreed SLAs
- Work and resolve escalations submitted to them when a customer has been negatively impacted due to several possible reasons, including product errors, consultant errors, supplier errors, customer errors, etc.
- Review various systems and tools for cases, including PNR notes/booking details, all interactions related to a booking ID, all slack channels for any threads associated with booking ID, GDS/NDC/Voyager/Reszerver, and Stripe/Expense for any financials/refunds
- Reach out to Support Finance to review any charges/refunds from suppliers to Suppliers to validate any information
- Analyzes the root causes of all escalations through thorough review
- Find a resolution to issues in a timely and cost-effective manner and work quickly to put the fix in place
- Communicate externally with the customer throughout the case and provide final communication with RCA and Action to Resolve
- Provide debriefs to customer and/or company administrators when appropriate, including steps being taken to avoid repeat issues
- Gain renewed trust with existing customer accounts through exceptional customer service and effective problem solving
- Oversee refunds, write-offs, compensation, etc. for customers when an issue is caused by an internal error
- Notify Customer Success, Product, or Technical teams of any platform issues through Jira tickets
- Provide comprehensive feedback and follow up to Travel Consultants, frontline Managers, Senior Leadership, L&D, CSMs, or Product teams where necessary to address issues, product failures, or training requirements
- Document all inquiries, requests, resolutions, and follow-up tasks
- Work proactively with the appropriate internal teams on Sevs to determine the customers impacted, the path to resolution, and will resolve each instance
- Escalate inquiries and requests as necessary to the appropriate department or person, following the outlined guidelines
- Be courteous and empathetic with all customers, balancing finding mutual resolution with providing excellent customer service
- Meet SLA performance metrics and communicate timelines to customers
- Provide best in class service mirroring our brand reputation
What We’re Looking For:
- 5-9 years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
- 5+ years with multiple GDS experience (Sabre, Amadeus, Galileo) to advanced level - MANDATORY REQUIREMENT
- Intermediate level Sabre (Sabre 4 native) required
- IATA accreditation (WWAFT/WAII/BA2)
- In-depth knowledge of industry practices, key suppliers, and their products and services
- Customer Service experience within a contact center or customer facing role
- Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform
- Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends) as we scale our support organization
- Self-starter who can manage a high volume of work and on-call customer conversations when necessary
- An empathetic disposition with the ability to maintain a professional attitude at all times
- An independent thinker who is able to use available resources to action resolutions to escalated problems
- A skilled communicator with excellent verbal and written communication
- Exceptional communication and interpersonal skills
- Demonstrated ability with de-escalation and conflict resolutions
- Strong grasp of global geography and local market nuances
- Dedicated to promoting a growth mindset and continuous improvement
- Proven success in gaining the trust and building relationships with C-suite customers and frequent travelers
Ready to apply?
Apply to Navan
Customer Care Leads have advanced knowledge of the travel industry, its key suppliers, their products and services, global geography, and local market nuances. Customer Care Leads possess the highest levels of technical, professional, and customer service skills in the service organization.Responsible and accountable for dealing with escalations, Customer Care Leads are innate problem solvers and critical thinkers who leverage all resources to find the best outcomes for customers and users. You are highly motivated and driven to success, able to thoroughly examine all aspects of escalations and complaints to provide resolutions, redress damages to brand image, and provide compensation as needed.Customer Care Leads are critical collaborators who provide debriefs to all stakeholders and highlight learning opportunities.
What You’ll Do:
- Prioritize and respond to support inquiries and escalations via calls, email, and chat while meeting agreed SLAs
- Work and resolve escalations submitted to them when a customer has been negatively impacted due to several possible reasons, including product errors, consultant errors, supplier errors, customer errors, etc.
- Review various systems and tools for cases, including PNR notes/booking details, all interactions related to a booking ID, all slack channels for any threads associated with booking ID, GDS/NDC/Voyager/Reszerver, and Stripe/Expense for any financials/refunds
- Reach out to Support Finance to review any charges/refunds from suppliers to Suppliers to validate any information
- Analyzes the root causes of all escalations through thorough review
- Find a resolution to issues in a timely and cost-effective manner and work quickly to put the fix in place
- Communicate externally with the customer throughout the case and provide final communication with RCA and Action to Resolve
- Provide debriefs to customer and/or company administrators when appropriate, including steps being taken to avoid repeat issues
- Gain renewed trust with existing customer accounts through exceptional customer service and effective problem solving
- Oversee refunds, write-offs, compensation, etc. for customers when an issue is caused by an internal error
- Notify Customer Success, Product, or Technical teams of any platform issues through Jira tickets
- Provide comprehensive feedback and follow up to Travel Consultants, frontline Managers, Senior Leadership, L&D, CSMs, or Product teams where necessary to address issues, product failures, or training requirements
- Document all inquiries, requests, resolutions, and follow-up tasks
- Work proactively with the appropriate internal teams on Sevs to determine the customers impacted, the path to resolution, and will resolve each instance
- Escalate inquiries and requests as necessary to the appropriate department or person, following the outlined guidelines
- Be courteous and empathetic with all customers, balancing finding mutual resolution with providing excellent customer service
- Meet SLA performance metrics and communicate timelines to customers
- Provide best in class service mirroring our brand reputation
What We’re Looking For:
- 5-9 years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
- 5+ years with multiple GDS experience (Sabre, Amadeus, Galileo) to advanced level - MANDATORY REQUIREMENT
- Intermediate level Sabre (Sabre 4 native) required
- IATA accreditation (WWAFT/WAII/BA2)
- In-depth knowledge of industry practices, key suppliers, and their products and services
- Customer Service experience within a contact center or customer facing role
- Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform
- Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends) as we scale our support organization
- Self-starter who can manage a high volume of work and on-call customer conversations when necessary
- An empathetic disposition with the ability to maintain a professional attitude at all times
- An independent thinker who is able to use available resources to action resolutions to escalated problems
- A skilled communicator with excellent verbal and written communication
- Exceptional communication and interpersonal skills
- Demonstrated ability with de-escalation and conflict resolutions
- Strong grasp of global geography and local market nuances
- Dedicated to promoting a growth mindset and continuous improvement
- Proven success in gaining the trust and building relationships with C-suite customers and frequent travelers
Ready to apply?
Apply to Navan
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.
What You’ll Do:
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
What We’re Looking For:
- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Mandatory
- Language: Fluency in English and German - Mandatory fluency in both languages
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Ready to apply?
Apply to Navan
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.
What You’ll Do:
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
What We’re Looking For:
- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) - Mandatory
- Language: Fluency in English and Italian - Mandatory fluency in both languages
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Ready to apply?
Apply to Navan
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.
What You’ll Do:
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
What We’re Looking For:
- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) - Mandatory
- Language: Fluency in English and Spanish - Mandatory fluency in both languages
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Ready to apply?
Apply to Navan
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.
What You’ll Do:
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
What We’re Looking For:
- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
- Language: Fluency in English and French - Mandatory fluency in both languages
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Ready to apply?
Apply to Navan
At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission!
As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!
What You’ll Do:
- Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email.
- Maintain extensive supplier, destination and system knowledge.
- Make quick and accurate analyses of customer needs, persona and level of urgency.
- Provide accurate information for hotel, flight, car and rail bookings, as required
- Support users with self-service of the Navan platform and app where possible.
- Respond to customers within SLA expectations and requirements.
- Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
- Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
- Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
- Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
- Adhere to attendance policy and complete all assigned training.
- Meet individual performance metrics in support of the organization and company business objectives.
What We’re Looking For:
- 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment.
- 3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory.
- Experience of local market supplier content and booking practices in both ARC and BSP markets.
- In-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of nett fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2).
- Experience of NDC , Low cost carriers and third party content aggregators and their booking management practices is a plus.
- Full understanding of travel industry regulations, along with worldwide compliance requirements.
- Skilled communicator, proficient in both verbal and written Hebrew & English language. Additional language skills (fluent speaker) is a bonus, but not a requirement.
Ready to apply?
Apply to Navan
The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7.
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Help the organization’s processes remain legally compliant
- Formulate strategic and operational objectives
- Perform quality controls and achieve KPIs
- Recruit, train and supervise staff
- Find ways to increase quality of customer service
- MBA/Masters from a reputed university
- 10-12 years of work experience in a reputed MNCs
- Result driven
- Data Driven, experience in Change Management,
- Min 5 years of experience in managing a team of “Managers”
- PMP certified will be an added advantage
- Familiar with travel industry will be an advantage
- Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization
- Proven work experience as Operations Manager or similar role
- Knowledge of organizational effectiveness and operations management
- Excellent communication skills
- Leadership ability
- Outstanding organizational skills
- BPO and Travel Experience would be an added advantage
Ready to apply?
Apply to Navan
As a Manager, Travel Experience Consultant, you will lead a dedicated team of Travel Consultants. This role requires a unique blend of people leadership, operational management, and relationship cultivation. You will be responsible for the day-to-day oversight of your team, ensuring they provide exceptional service, while also managing the strategic service relationship with the dedicated customer's Travel Manager and Specialists.
Your leadership will be key to developing a high-performing team, driving continuous improvement, and ensuring the success of the offline travel program for our most valued customers.
What You’ll Do
- People Leadership & Development: Serve as the frontline manager for a team of Business Travel Consultants. You will be responsible for coaching, training, and upskilling team members to deliver a best-in-class customer experience.
- Performance Management: Conduct regular 1:1 meetings and quarterly reviews to monitor progress, set clear expectations, and track career development using career maps. Provide continuous performance feedback to encourage desired behaviors and ensure alignment with corporate goals.
- Operational Management: Oversee the team's operational performance, monitoring call queues (ACD) and SLAs to ensure goals are met. You will perform root cause analysis on common service issues to develop and implement permanent corrective actions and process improvements.
- Customer Relationship Management: Act as the primary point of contact for the dedicated customer's Travel Manager. You will conduct regular check-ins, present performance statistics, and collaborate on improvement plans and service enhancements.
- Issue & Escalation Resolution:Take ownership of customer escalations, managing and resolving issues from start to finish. You will coach your team to proactively address traveler inquiries and aim for first-contact resolution. As Manager, you may also need to step in and directly handle escalated chats and calls to ensure prompt and effective resolution.
- Collaboration & Communication: Collaborate with the wider support team to meet performance and behavior metrics. You will work with your manager to prioritize and address customer requests for product and service enhancements. You will also communicate transparently with the dedicated customer about service improvements and corrective actions.
- Talent Acquisition & Onboarding: Screen and interview new hires as the organization scales. You will provide input for the New Hire Training Program and ensure its effective execution for modules delivered by the support team.
- Administrative Oversight: Manage approvals for employee travel bookings and handle Resignation Conversations with departing employees. You will lead these discussions with respect and curiosity, documenting insights to help improve the company.
- Engagement & Culture: Organize team engagement activities, both in-person and remote, to foster a positive, collaborative, and high-performing team culture.
What We’re Looking For
- Experience: A minimum of 5 years of progressive leadership experience in a contact center or support environment, with at least 5 years of experience at the manager level.
- Industry Expertise: A minimum of 5 years of experience in the travel industry, with deep knowledge of GDS platforms (Sabre and/or Amadeus).
- Customer Focus: A proven ability to live and breathe customer support, with a commitment to high customer engagement and a passion for resolving complex customer issues.
- Leadership Skills: A track record of building relationships, motivating teams, and acting as a proven mentor. You should have a clear understanding of the challenges facing a fast-growing company.
- Analytical Abilities: The ability to use a data-driven approach to identify operational challenges and inform strategic decisions.
- Communication: Excellent written and verbal communication skills, along with strong presentation and facilitation skills.
- Technical Acumen: Familiarity with CRM applications (e.g., Salesforce, Twilio) and contact center applications (e.g., Calabrio, WorkDay).
- Personal Attributes: Excellent organizational and interpersonal skills. You should be able to work independently and as part of a team, and be flexible to work non-traditional shifts as needed.
- Education: Bachelor's degree preferred.
What Sets You Apart
- A reputation as a resolution-focused leader who champions change and consistently exceeds expectations.
- A proven ability to proactively identify and implement process improvements.
- A passion for developing others and fostering a solutions-oriented team culture.
Ready to apply?
Apply to Navan
As a Manager, Travel Experience Consultant, you will lead a dedicated team of Travel Consultants. This role requires a unique blend of people leadership, operational management, and relationship cultivation. You will be responsible for the day-to-day oversight of your team, ensuring they provide exceptional service, while also managing the strategic service relationship with the dedicated customer's Travel Manager and Specialists.
Your leadership will be key to developing a high-performing team, driving continuous improvement, and ensuring the success of the offline travel program for our most valued customers.
What You’ll Do
- People Leadership & Development: Serve as the frontline manager for a team of Business Travel Consultants. You will be responsible for coaching, training, and upskilling team members to deliver a best-in-class customer experience.
- Performance Management: Conduct regular 1:1 meetings and quarterly reviews to monitor progress, set clear expectations, and track career development using career maps. Provide continuous performance feedback to encourage desired behaviors and ensure alignment with corporate goals.
- Operational Management: Oversee the team's operational performance, monitoring call queues (ACD) and SLAs to ensure goals are met. You will perform root cause analysis on common service issues to develop and implement permanent corrective actions and process improvements.
- Customer Relationship Management: Act as the primary point of contact for the dedicated customer's Travel Manager. You will conduct regular check-ins, present performance statistics, and collaborate on improvement plans and service enhancements.
- Issue & Escalation Resolution:Take ownership of customer escalations, managing and resolving issues from start to finish. You will coach your team to proactively address traveler inquiries and aim for first-contact resolution. As Manager, you may also need to step in and directly handle escalated chats and calls to ensure prompt and effective resolution.
- Collaboration & Communication: Collaborate with the wider support team to meet performance and behavior metrics. You will work with your manager to prioritize and address customer requests for product and service enhancements. You will also communicate transparently with the dedicated customer about service improvements and corrective actions.
- Talent Acquisition & Onboarding: Screen and interview new hires as the organization scales. You will provide input for the New Hire Training Program and ensure its effective execution for modules delivered by the support team.
- Administrative Oversight: Manage approvals for employee travel bookings and handle Resignation Conversations with departing employees. You will lead these discussions with respect and curiosity, documenting insights to help improve the company.
- Engagement & Culture: Organize team engagement activities, both in-person and remote, to foster a positive, collaborative, and high-performing team culture.
What We’re Looking For
- Experience: A minimum of 5 years of progressive leadership experience in a contact center or support environment, with at least 5 years of experience at the manager level.
- Industry Expertise: A minimum of 5 years of experience in the travel industry, with deep knowledge of GDS platforms (Sabre and/or Amadeus).
- Customer Focus: A proven ability to live and breathe customer support, with a commitment to high customer engagement and a passion for resolving complex customer issues.
- Leadership Skills: A track record of building relationships, motivating teams, and acting as a proven mentor. You should have a clear understanding of the challenges facing a fast-growing company.
- Analytical Abilities: The ability to use a data-driven approach to identify operational challenges and inform strategic decisions.
- Communication: Excellent written and verbal communication skills, along with strong presentation and facilitation skills.
- Technical Acumen: Familiarity with CRM applications (e.g., Salesforce, Twilio) and contact center applications (e.g., Calabrio, WorkDay).
- Personal Attributes: Excellent organizational and interpersonal skills. You should be able to work independently and as part of a team, and be flexible to work non-traditional shifts as needed.
- Education: Bachelor's degree preferred.
What Sets You Apart
- A reputation as a resolution-focused leader who champions change and consistently exceeds expectations.
- A proven ability to proactively identify and implement process improvements.
- A passion for developing others and fostering a solutions-oriented team culture.
Ready to apply?
Apply to Navan
At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission!
As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!
What You’ll Do:
- Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email.
- Maintain extensive supplier, destination and system knowledge.
- Make quick and accurate analyses of customer needs, persona and level of urgency.
- Provide accurate information for hotel, flight, car and rail bookings, as required
- Support users with self-service of the Navan platform and app where possible.
- Respond to customers within SLA expectations and requirements.
- Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
- Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
- Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
- Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
- Adhere to attendance policy and complete all assigned training.
- Meet individual performance metrics in support of the organization and company business objectives.
What We’re Looking For:
- 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment
- 3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory
- Experience of local market supplier content and booking practices in both ARC and BSP markets
- In-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of nett fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2)
- Experience of NDC , Low cost carriers and third party content aggregators and their booking management practices is a plus
- Full understanding of travel industry regulations, along with worldwide compliance requirements
- Skilled communicator, proficient in both verbal and written English language. Additional language skills (fluent speaker) outside of English is a bonus, but not a requirement
- Language: Fluency in German (mandatory)
Ready to apply?
Apply to Navan
At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel team is central to this mission!
As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!
What You’ll Do:
- Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email.
- Maintain extensive supplier, destination and system knowledge.
- Make quick and accurate analyses of customer needs, persona and level of urgency.
- Provide accurate information for hotel, flight, car and rail bookings, as required
- Support users with self-service of the Navan platform and app where possible.
- Respond to customers within SLA expectations and requirements.
- Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
- Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
- Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
- Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
- Adhere to attendance policy and complete all assigned training.
- Meet individual performance metrics in support of the organization and company business objectives.
What We’re Looking For:
- 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
- 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT
- IATA accreditation (WWAFT/WAII/BA2)
- Customer Service experience within a contact center or customer facing role.
- Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform.
- Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
- Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
- An empathetic disposition with the ability to maintain a professional attitude at all times
- An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries.
- A skilled communicator with excellent verbal and written communication
- A team player who thrives in collaborating, giving and receiving feedback and lifting others up
- An interest in travel with a basic understanding of world geography
Ready to apply?
Apply to Navan
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.
What You’ll Do:
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
What We’re Looking For:
- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) - Mandatory
- Language: Fluency in English and Spanish - Mandatory fluency in both languages
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Ready to apply?
Apply to Navan
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.
What You’ll Do:
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
What We’re Looking For:
- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Mandatory
- Language: Fluency in English and Italian - Mandatory fluency in both languages
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Ready to apply?
Apply to Navan
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.
What You’ll Do:
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
What We’re Looking For:
- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
- Language: Fluency in English and French - Mandatory fluency in both languages
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Ready to apply?
Apply to Navan
At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission!
As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!
What You’ll Do:
- Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email.
- Maintain extensive supplier, destination and system knowledge.
- Make quick and accurate analyses of customer needs, persona and level of urgency.
- Provide accurate information for hotel, flight, car and rail bookings, as required
- Support users with self-service of the Navan platform and app where possible.
- Respond to customers within SLA expectations and requirements.
- Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
- Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
- Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
- Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
- Adhere to attendance policy and complete all assigned training.
- Meet individual performance metrics in support of the organization and company business objectives.
What We’re Looking For:
- 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment
- 3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory
- Experience of local market supplier content and booking practices in both ARC and BSP markets
- In-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of nett fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2)
- Experience of NDC , Low cost carriers and third party content aggregators and their booking management practices is a plus
- Full understanding of travel industry regulations, along with worldwide compliance requirements
- Skilled communicator, proficient in both verbal and written English language. Additional language skills (fluent speaker) outside of English is a bonus, but not a requirement
- Language: Fluency in German (mandatory)
Ready to apply?
Apply to Navan
At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission!
As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!
What You’ll Do:
- Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email.
- Maintain extensive supplier, destination and system knowledge.
- Make quick and accurate analyses of customer needs, persona and level of urgency.
- Provide accurate information for hotel, flight, car and rail bookings, as required
- Support users with self-service of the Navan platform and app where possible.
- Respond to customers within SLA expectations and requirements.
- Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
- Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
- Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
- Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
- Adhere to attendance policy and complete all assigned training.
- Meet individual performance metrics in support of the organization and company business objectives.
What We’re Looking For:
- 4+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
- 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT
- IATA accreditation (WWAFT/WAII/BA2)
- Customer Service experience within a contact center or customer facing role.
- Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform.
- Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
- Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
- An empathetic disposition with the ability to maintain a professional attitude at all times
- An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries.
- A skilled communicator with excellent verbal and written communication
- A team player who thrives in collaborating, giving and receiving feedback and lifting others up
- An interest in travel with a basic understanding of world geography
Ready to apply?
Apply to Navan
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.
What You’ll Do:
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
What We’re Looking For:
- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Mandatory
- Language: Fluency in English and German - Mandatory fluency in both languages
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Ready to apply?
Apply to Navan