Navan
ABOUT TRIPACTIONS
TripActions is the fastest-growing corporate travel platform disrupting a $1.5T industry and shaping the future of business travel.
TripActions is a story of inspiration born of frustration. Road warriors and co-founders Ariel Cohen and Ilan Twig believed that companies deserved a travel solution that takes the pain out of work trips –– so that their travelers can focus on being productive and meeting in-person, not wasting valuable time booking travel. So in 2015, they created TripActions. Since then, we’ve been a mission to power the face-to-face, in-person connections that move people, ideas and businesses forward.
TripActions’ platform offers a vast selection of inventory that travelers can choose from, a personalized, intuitive user interface driven by machine learning, and 24/7 proactive real human, customer support. Companies enjoy complete travel program visibility, over 30% cost savings on average and seamless integrations with their HR and expense systems.
Globally, TripActions has grown to over 600 employees across 7 offices in 4 countries. We support over 1,500 customers, with innovative brands like Lyft, Dropbox, Sara Lee Frozen Bakery, Allbirds, Robinhood and the ACLU relying on TripActions for their business travel needs. As one of Silicon Valley’s newest “unicorns”, TripActions has a valuation north of $1B and a total of $232M in funding. We’ve recently received $154M in our Series C funding round –– led by new investor Andreessen Horowitz, with participation from repeat investors Lightspeed Venture Partners, Zeev Ventures and SGVC.
TripActions was recently recognized as one of Fast Company’s Most Innovative Companies for 2019, #12 in LinkedIn’s Top Startups 2018 and #3 in the U.S. for Happiest Employees by Comparably.
We’re redefining what it means to travel for work. Come help us build the future of business travel.
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As an Account Manager, your mission will be to drive adoption and revenue from a book of commercial accounts by ensuring your clients are maximizing the value they derive from the Navan platform. You will do this by understanding customer goals, onboarding new customers, conducting product training on our full T&E solution, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program administrators to drive a successful program. You will partner closely with our Sales, Product, Finance, Support and Operations teams to ensure we are delighting our customers and exceeding our goals.
You can expect a fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do and where we believe we can do just about anything. Buckle up, it’s going to be a lot of fun.
What You’ll Do:
- Manage all post-sales activity for Commercial customers including onboard new customers, drive adoption and satisfaction, conduct EBRs, identify opportunities for expansion and manage renewals
- Develop a trusted advisor relationship with customers (from program administrators up to C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
- Partner with Account Executives to successfully implement and launch new customers within the target time to launch timeframes
- Develop and maintain a deep understanding of our travel and expense product offering to enable program administrators and end users on the Navan’s product /functionality
- Conduct regular check-ins, adoption review meetings and Executive Business Reviews with customers to ensure all T&E spend goes through the Navan platform and that we remain aligned to the customer business goals
- Handle customer escalations and work across teams to resolve issues
- Act as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
- Identify and execute against opportunities for upsells including adding new customer departments, teams and geographies onto the Navan Travel & Expense solution
- Identify opportunities for cross-selling our Expense solution to Travel customers and partner with Expense AEs to close the deal
- Own manual customer renewals
What We’re Looking For:
- 2-3 years of experience in Customer Success Management, Account Management or related customer-facing position within a rapidly growing company
- Preferred experience in corporate travel management and/or fintech
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Data driven mindset with attention to detail
- Strong communication and presentation skills
- Demonstrable track record of high performance and success
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.
- Strong proficiency in French and English (required)
Ready to apply?
Apply to Navan
As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.
This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.
What You'll Do:
- Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution.
- Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.).
- Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified.
- Work closely with your Account Executive counterpart to develop a joint success plan for your customers.
- Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn.
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.
- Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews.
- Work closely with Product and Engineering on identification/tracking of enhancement requests.
- Handle escalations and work across teams to resolve issues.
- Improve upon our existing approaches to customer engagement and account management leveraging our CS platform.
What We're Looking For:
- 5+ years of experience in Enterprise Customer Success Management.
- Experience working within the Travel industry is a must.
- Excellent project management and organizational skills in a high pressure environment, working with high value customers.
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve.
- Attention to detail is a must.
- High energy, go-getter with fresh ideas who takes the initiative to get things done.
- Fluent in German and English.
- Bachelor’s degree preferred or similar working experience.
Ready to apply?
Apply to Navan
The Associate Account Manager role is a new and developing function at Navan within the wider Account Management department. Associate Account Managers work alongside Account Managers to provide support to our Travel and Expense customers, specifically to program administrators.
As an Associate Account Manager, you will be working with a team of account managers across different market segments and be responsible for delivering an outstanding customer experience. Your role will be to assist customers with product related configuration queries, troubleshooting and resolving issues. You will partner closely with our global Product, Finance, Operations and Travel Experience teams to ensure we are delighting our customers and helping them achieve their goals.
We are looking for individuals who have a passion for customer success and account management, embody a “go- getter” attitude, can communicate effectively and thrive in a fast-paced environment. You can expect world-class training and enablement and a fast track towards a revenue driving Account Manager role.
This role will be based in Paris and report directly to the Manager, Associate Account Management.
What You’ll Do:
- Effectively partner with your assigned team of Account Managers to support their customers, ensuring excellent customer experience through timely, accurate communications
- Develop and maintain a deep understanding of our travel and expense product offering to enable programme administrators on the Navan’s product functionality
- Monitor and respond to email inquiries from Travel and Expense Administrators related to product integrations and platform settings, travel and expense policy configuration, payment and integration issues troubleshooting and product bugs and feature requests, etc.
- Drive satisfaction, adoption, retention, and reduce customer churn risk by providing quick and knowledgeable advice based on customer’s desired outcomes
- Handle customer escalations and work across teams to resolve issues
- Act as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
- Run playbooks and programme ideas to drive adoption and satisfaction and track results based on defined KPIs
- Document processes to support the team efficiently and at scale
What We’re Looking For:
- Bachelor’s degree
- 1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS company
- Fluency in both in English and French is mandatory
- Passion for customer experience and technology with the ability to deeply understand a product
- Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executives
- Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Data-driven approach to continuously drive additional efficiency
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.
Ready to apply?
Apply to Navan
The Associate Account Manager role is a new and developing function at Navan within the wider Account Management department. Associate Account Managers work alongside Account Managers to provide support to our Travel and Expense customers, specifically to programme administrators.
As an Associate Account Manager, you will be working with a team of account managers across different market segments and be responsible for delivering an outstanding customer experience. Your role will be to assist customers with product related configuration queries, troubleshooting and resolving issues. You will partner closely with our global Product, Finance, Operations and Travel Experience teams to ensure we are delighting our customers and helping them achieve their goals.
We are looking for individuals who have a passion for customer success and account management, embody a “go- getter” attitude, can communicate effectively and thrive in a fast-paced environment. You can expect world-class training and enablement and a fast track towards a revenue driving Account Manager role.
This role will be based in London and report directly to the Manager, Associate Account Management.
What you’ll do:
- Effectively partner with your assigned team of Account Managers to support their customers, ensuring excellent customer experience through timely, accurate communications
- Develop and maintain a deep understanding of our travel and expense product offering to enable programme administrators on the Navan’s product functionality
- Monitor and respond to email inquiries from Travel and Expense Administrators related to product integrations and platform settings, travel and expense policy configuration, payment and integration issues troubleshooting and product bugs and feature requests, etc.
- Drive satisfaction, adoption, retention, and reduce customer churn risk by providing quick and knowledgeable advice based on customer’s desired outcomes
- Handle customer escalations and work across teams to resolve issues
- Act as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
- Run playbooks and programme ideas to drive adoption and satisfaction and track results based on defined KPIs
- Document processes to support the team efficiently and at scale
What we’re looking for:
- Bachelor’s degree
- 1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS company
- Passion for customer experience and technology with the ability to deeply understand a product
- Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executives
- Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Data-driven approach to continuously drive additional efficiency
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.
- Fluent in German and English - mandatory.
Ready to apply?
Apply to Navan
The Associate Account Manager role is a new and developing function at Navan within the wider Account Management department. Associate Account Managers work alongside Account Managers to provide support to our Travel and Expense customers, specifically to programme administrators.
As an Associate Account Manager, you will be working with a team of account managers across different market segments and be responsible for delivering an outstanding customer experience. Your role will be to assist customers with product related configuration queries, troubleshooting and resolving issues. You will partner closely with our global Product, Finance, Operations and Travel Experience teams to ensure we are delighting our customers and helping them achieve their goals.
We are looking for individuals who have a passion for customer success and account management, embody a “go- getter” attitude, can communicate effectively and thrive in a fast-paced environment. You can expect world-class training and enablement and a fast track towards a revenue driving Account Manager role.
This role will be based in Berlin and report directly to the Manager, Associate Account Management.
What you’ll do:
- Effectively partner with your assigned team of Account Managers to support their customers, ensuring excellent customer experience through timely, accurate communications
- Develop and maintain a deep understanding of our travel and expense product offering to enable programme administrators on the Navan’s product functionality
- Monitor and respond to email inquiries from Travel and Expense Administrators related to product integrations and platform settings, travel and expense policy configuration, payment and integration issues troubleshooting and product bugs and feature requests, etc.
- Drive satisfaction, adoption, retention, and reduce customer churn risk by providing quick and knowledgeable advice based on customer’s desired outcomes
- Handle customer escalations and work across teams to resolve issues
- Act as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
- Run playbooks and programme ideas to drive adoption and satisfaction and track results based on defined KPIs
- Document processes to support the team efficiently and at scale
What we’re looking for:
- Bachelor’s degree
- 1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS company
- Passion for customer experience and technology with the ability to deeply understand a product
- Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executives
- Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Data-driven approach to continuously drive additional efficiency
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.
- Fluent in German and English - mandatory.
Ready to apply?
Apply to Navan
As a Team Leader within the North America Client Success team, you will be responsible for leading a team of highly-skilled Client Success Managers (CSMs) dedicated to Navan’s most strategic and high-touch clients, with a strong focus on the Law firm, Banking and Professional Services sector. Your role is centered on leadership and team management, providing strategic oversight to ensure excellence in white-glove client service, successful technical migrations from legacy R&M technology, and the cultivation of executive-level relationships. It is critical that this leader is also comfortable rolling up their sleeves and getting tactical and into the weeds to help their team navigate complex challenges and set operational best practices.
You will act as a trusted advisor to your team and internal stakeholders across Navan’s global network. This role requires strong leadership, commercial acumen, and the ability to drive a high-performing team to achieve exceptional results.
What You’ll Do:
- Provide leadership, direction, and coaching to an assigned team of Client Success Managers, setting clear goals, performance metrics, and tracking success to ensure alignment with wider business strategies and high standards of service and client engagement.
- Be accountable for client retention across your team’s portfolio, embedding a 100% client retention mindset and ensuring strategic, long-term partnerships.
- Act as the voice of the customer, ensuring key insights and feedback are shared across the business to drive service innovation and client success strategies.
- Support CSMs in navigating complex client relationships, contract negotiations, and identifying opportunities for growth, often requiring hands-on, tactical involvement.
- Promote a culture of collaboration, accountability, and continuous improvement, fostering an environment where the team thrives.
- Coach and enable CSMs in cultivating and maintaining strong, executive-level trusted advisor relationships with C-suite stakeholders to ensure strategic alignment and drive long-term customer value.
- Provide strategic guidance and executive oversight for complex, multi-stakeholder client migrations, ensuring the seamless and high-touch transition of clients from legacy R&M technology to the Navan platform.
- Stay ahead of industry trends, providing expert consultation and innovative solutions that reinforce Navan’s position as a trusted strategic partner.
What We’re Looking For:
- Proven experience in managing clients within the corporate travel or professional services industry.
- Previous experience coaching, leading or managing a team.
- A commercially focused approach, with the ability to drive revenue growth, profitability, and client contribution targets.
- Exceptional leadership and coaching skills, inspiring your team to deliver at the highest level.
- The ability to develop, track, and measure team effectiveness, using KPIs, performance metrics, and structured review processes.
- Strong strategic thinking, with the ability to provide big-picture leadership and guide the team through complex strategic partnerships.
- A deep understanding of the TMC landscape, corporate travel trends, and best practices.
- Flexibility to work across time zones and travel as needed to support both client and team objectives.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
As a Senior Client Success Manager, you will act as a lead strategic partner and executive-level trusted advisor to Navan's most strategic and complex key clients. Your primary mission is to ensure their success, drive satisfaction, and maximize value throughout their lifecycle with Navan. A critical component of this role involves leading the strategic and technical migration of clients from legacy R&M technology to the Navan platform, ensuring a seamless and high-touch transition. You will cultivate deep, executive-level relationships with key program stakeholders, acting as the definitive 'voice of the customer' to prioritize adoption, retention, and long-term partnership over commercial focus.
What You’ll Do:
- Serve as the overall owner and account strategist of the client relationship, overseeing the success of the customer's complex migration journey and subsequent post-sales activities.
- Lead and direct complex, multi-stakeholder client migrations from legacy R&M technology onto the Navan platform, managing the project from initial scoping to go-live and hypercare.
- Drive product adoption, retention, and compliance by providing consultative advice and customer enablement (training for end-users and administrators).
- Strategically cultivate and maintain strong, multi-level, trusted advisor relationships with C-suite and executive stakeholders to ensure strategic alignment and drive long-term customer value.
- Conduct regular health checks, lead Quarterly Business Reviews, and spearhead Strategic Business Reviews to proactively assess customer health, satisfaction, adoption, and retention, with a strong focus on proactive risk mitigation and churn prevention.
- Act as the definitive 'Voice of the Customer' for internal teams (Product, Engineering, Sales) by prioritizing and driving strategic feedback on platform optimization, addressing product gaps, and owning complex critical escalations to resolution.
- Maintain a deep understanding of the Navan product and integrated Premier value proposition to speak with customers about the most relevant features and functionality.
- Work closely with Product and Engineering on identification/tracking of enhancement requests.
What We’re Looking For:
- 12+ years of experience in Customer Success Management or Account Management within Corporate Travel Management, with a focus on client happiness and retention, preferably in the enterprise space.
- Demonstrated history of successfully providing white-glove services and managing clients, with experience serving Law firms or other professional service industries.
- Exceptional project management, organizational, and strategic problem-solving skills to navigate complex change management during migrations.
- High EQ and strong communication skills with the ability to manage change resistance and gain executive buy-in across customer program administrators and stakeholders.
- Drive for results, client-focused mindset, and high attention to detail.
- Bachelor’s degree preferred or similar professional experience.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
As a Client Success Manager, you will be a strategic partner and trusted advisor to key clients. Your primary mission is to ensure their success, drive satisfaction, and maximize value throughout their lifecycle with Navan. A critical component of this role involves leading the strategic and technical migration of clients from legacy R&M technology to the Navan platform, ensuring a seamless and high-touch transition. You will develop strong relationships with key program stakeholders, acting as the 'voice of the customer' to prioritize adoption, retention, and long-term partnership over commercial focus.
What You'll Do:
- Serve as the overall owner of the client relationship and the success of the customer's migration journey and subsequent post-sales activities.
- Drive complex, multi-stakeholder client migrations from legacy R&M technology onto the Navan platform, managing the project from initial scoping to go-live and hypercare..
- Drive product adoption, retention, and compliance by providing consultative advice and customer enablement (training for end-users and administrators).
- Develop and maintain strong, multi-level trusted advisor relationships with executive stakeholders to ensure strategic alignment and ongoing customer satisfaction.
- Conduct regular health checks, Quarterly Business Reviews, and Strategic Business Reviews to proactively assess customer health, satisfaction, adoption, and retention, with a focus on churn prevention.
- Act as the 'Voice of the Customer' for internal teams (Product, Engineering, Sales) by providing feedback on platform optimization, addressing product gaps, and resolving escalations.
- Maintain a deep understanding of the Navan product and integrated Premier value proposition to speak with customers about the most relevant features and functionality.
- Work closely with Product and Engineering on identification/tracking of enhancement requests.
What We're Looking For:
- 7+ years of experience in Customer Success Management or Account Management, with a focus on client happiness and retention.
- Proven experience managing complex, multi-stakeholder migration or implementation projects, in the Corporate Travel Management industry, preferably with Law firm or other professional service client industry experience.
- Exceptional project management, organizational, and strategic problem-solving skills to navigate complex change management during migrations.
- High EQ and strong communication skills with the ability to manage change resistance and gain executive buy-in across customer program administrators and stakeholders.
- Drive for results, client-focused mindset, and high attention to detail.
- Bachelor’s degree preferred or similar professional experience.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
Navan Expense is an expense and corporate card solution that eliminates the hassles of expense management while giving finance leaders real-time spend visibility and control. Navan Expense provides employees with a refreshingly easy way to pay for what they need while giving finance leaders one easy place to control, manage, and track spend. With physical and virtual cards, smart policy management, and automated expense reports, Navan Expense streamlines the entire business spending process — driving cost-savings, productivity, and compliance.
We’re looking to bring on an Enterprise Solutions Consultant, Expense who will continue to scale Navan Expense and the future of this product line. You will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients and exceeding goals.
You will be a key player in helping Account Managers expand Expense product offerings within current strategic travel accounts, implement the Expense solution, and increase adoption within the Enterprise segment by combining your expertise of accounting and finance with your knowledge of our expense management platform and corporate credit card. Navan Expense has currently seen 10x growth in the last year and is currently being used by 800+ companies, such as Epicor, Amplitude, Loom, Toast & Lyft. By understanding client needs and leveraging your knowledge, you will help assist with an effective strategy that will ultimately drive revenue. The Ideal Candidate will be a subject matter expert with an accounting and finance background who is looking to be a leader of their career as they become the foundation of a new team while joining a global, multi-product, multi-market SaaS company.
What You will Do:
- Develop a strong understanding of the value proposition and inner workings of the Navan expense and payments solution.
- Apply your accounting/ finance industry knowledge and Navan Expense Management solution expertise to implement our Expense solution and to help clients realize the benefits of our product.
- Support Account Managers as a subject matter expert to help resolve any queries related to policy efficiencies and accounting process compliance and ERP integrations.
- Train and up-level the Account Management organization on the value proposition and product capabilities of Navan Expense to help drive usage and revenue from existing customers.
- Act as the voice of our expense customers and partner cross-functionally with product, finance, operations and implementation teams to drive product development .
What We are Looking For:
- 4+ years of accounting/finance background with experience in ERP systems integrations and/or month-end close.
- 3+ years of experience as a Solutions Consultant, Implementation Manager, or Professional Services Consultant within a rapidly growing fintech, working with large strategic customers.
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment.
- Demonstrable track record of high performance and success.
- Strong communication and presentation skills.
- Willing and able to travel domestically and internationally to visit customers and prospects.
Ready to apply?
Apply to Navan
Navan Expense is an expense and corporate card solution that eliminates the hassles of expense management while giving finance leaders real-time spend visibility and control. Navan Expense provides employees with a refreshingly easy way to pay for what they need while giving finance leaders one easy place to control, manage, and track spend. With physical and virtual cards, smart policy management, and automated expense reports, Navan Expense streamlines the entire business spending process — driving cost-savings, productivity, and compliance.
We’re looking to bring on an Mid-Market Solutions Consultant, Expense who will continue to scale Navan Expense and the future of this product line. You will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients and exceeding goals.
You will be a key player in helping Account Managers expand Expense product offerings within current strategic travel accounts, implement the Expense solution, and increase adoption within the Mid-Market segment by combining your expertise of accounting and finance with your knowledge of our expense management platform and corporate credit card. Navan Expense has currently seen 10x growth in the last year and is currently being used by 800+ companies, such as Epicor, Amplitude, Loom, Toast & Lyft. By understanding client needs and leveraging your knowledge, you will help assist with an effective strategy that will ultimately drive revenue. The Ideal Candidate will be a subject matter expert with an accounting and finance background who is looking to be a leader of their career as they become the foundation of a new team while joining a global, multi-product, multi-market SaaS company.
What You will Do:
- Develop a strong understanding of the value proposition and inner workings of the Navan expense and payments solution
- Apply your accounting/ finance industry knowledge and Navan Expense Management solution expertise to implement our Expense solution and to help clients realize the benefits of our product
- Support Account Managers as a subject matter expert to help resolve any queries related to policy efficiencies and accounting process compliance and ERP integrations
- Train and up-level the Account Management organization on the value proposition and product capabilities of Navan Expense to help drive usage and revenue from existing customers
- Act as the voice of our expense customers and partner cross-functionally with product, finance, operations and implementation teams to drive product development
What We are Looking For:
- 1+ years accounting/finance background with experience with ERP systems integrations
- 2+ years of experience as a Solutions Consultant, Implementation Manager or Professional Services Consultant position within a rapidly growing fintech company, working with large strategic customers
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Demonstrable track record of high performance and success
- Strong communication and presentation skills
- Willing and able to travel domestically and internationally to visit customers and prospects
Ready to apply?
Apply to Navan
Senior Commercial Solutions Consultant
Share this job
Navan Expense is an expense and corporate card solution that eliminates the hassles of expense management while giving finance leaders real-time spend visibility and control. Navan Expense provides employees with a refreshingly easy way to pay for what they need while giving finance leaders one easy place to control, manage, and track spend. With physical and virtual cards, smart policy management, and automated expense reports, Navan Expense streamlines the entire business spending process — driving cost-savings, productivity, and compliance.
We’re looking to bring on a Solutions Consultant, Expense who will continue to scale Navan Expense and the future of this product line. You will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients and exceeding goals.
You will be a key player in helping Account Managers expand Expense product offerings within current strategic travel accounts, implement the Expense solution, and increase adoption within the Commercial segment by combining your expertise of accounting and finance with your knowledge of our expense management platform and corporate credit card. Navan Expense has currently seen 10x growth in the last year and is currently being used by 800+ companies, such as Epicor, Loom, Toast & Lyft. By understanding client needs and leveraging your knowledge, you will help assist with an effective strategy that will ultimately drive revenue. The Ideal Candidate will be a subject matter expert with an accounting and finance background who is looking to be a leader of their career as they become the foundation of a growing team while joining a global, multi-product, multi-market SaaS company.
What You will Do:
- Develop a strong understanding the value proposition and inner workings of the Navan expense and payments solution
- Apply your accounting/ finance industry knowledge and Navan Expense Management solution expertise to implement our Expense solution and to help clients realize the benefits of our product
- Apply your project management skills to ensure Navan Expense clients are successful in an efficient time.
- Train and uplevel the Account Management organization on the value proposition and product capabilities of Navan Expense to help drive usage and revenue from existing customers
- Act as the voice of our expense customers and partner cross-functionally with product, finance, operations and implementation teams to drive product development
What We are Looking For:
- 1+ years accounting/finance background with experience with ERP systems integrations
- 1+ years of experience as a Solutions Consultant, Implementation Manager or Professional Services Consultant position within a rapidly growing fintech company, working with large strategic customers
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Demonstrable track record of high performance and success
- Strong communication and presentation skills
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
Navan Expense is an expense and corporate card solution that eliminates the hassles of expense management while giving finance leaders real-time spend visibility and control. Navan Expense provides employees with a refreshingly easy way to pay for what they need while giving finance leaders one easy place to control, manage, and track spend. With physical and virtual cards, smart policy management, and automated expense reports, Navan Expense streamlines the entire business spending process — driving cost-savings, productivity, and compliance.
We’re looking to bring on a Solutions Consultant, Expense who will continue to scale Navan Expense and the future of this product line. You will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients and exceeding goals.
You will be a key player in helping Account Managers expand Expense product offerings within current strategic travel accounts, implement the Expense solution, and increase adoption within the Commercial segment by combining your expertise of accounting and finance with your knowledge of our expense management platform and corporate credit card. Navan Expense has currently seen 10x growth in the last year and is currently being used by 800+ companies, such as Epicor, Loom, Toast & Lyft. By understanding client needs and leveraging your knowledge, you will help assist with an effective strategy that will ultimately drive revenue. The Ideal Candidate will be a subject matter expert with an accounting and finance background who is looking to be a leader of their career as they become the foundation of a growing team while joining a global, multi-product, multi-market SaaS company.
What You will Do:
- Develop a strong understanding the value proposition and inner workings of the Navan expense and payments solution
- Apply your accounting/ finance industry knowledge and Navan Expense Management solution expertise to implement our Expense solution and to help clients realize the benefits of our product
- Apply your project management skills to ensure Navan Expense clients are successful in an efficient time.
- Train and uplevel the Account Management organization on the value proposition and product capabilities of Navan Expense to help drive usage and revenue from existing customers
- Act as the voice of our expense customers and partner cross-functionally with product, finance, operations and implementation teams to drive product development
What We are Looking For:
- 1+ years accounting/finance background with experience with ERP systems integrations
- 1+ years of experience as a Solutions Consultant, Implementation Manager or Professional Services Consultant position within a rapidly growing fintech company, working with large strategic customers
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Demonstrable track record of high performance and success
- Strong communication and presentation skills
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
Navan Expense is an expense and corporate card solution that eliminates the hassles of expense management while giving finance leaders real-time spend visibility and control. Navan Expense provides employees with a refreshingly easy way to pay for what they need while giving finance leaders one easy place to control, manage, and track spend. With physical and virtual cards, smart policy management, and automated expense reports, Navan Expense streamlines the entire business spending process — driving cost-savings, productivity, and compliance.
We’re looking to bring on a Solutions Consultant, Expense who will continue to scale Navan Expense and the future of this product line. You will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients and exceeding goals.
You will be a key player in helping Account Managers expand Expense product offerings within current strategic travel accounts, implement the Expense solution, and increase adoption within the Commercial segment by combining your expertise of accounting and finance with your knowledge of our expense management platform and corporate credit card. Navan Expense has currently seen 10x growth in the last year and is currently being used by 800+ companies, such as Epicor, Loom, Toast & Lyft. By understanding client needs and leveraging your knowledge, you will help assist with an effective strategy that will ultimately drive revenue. The Ideal Candidate will be a subject matter expert with an accounting and finance background who is looking to be a leader of their career as they become the foundation of a growing team while joining a global, multi-product, multi-market SaaS company.
What You will Do:
- Develop a strong understanding the value proposition and inner workings of the Navan expense and payments solution
- Apply your accounting/ finance industry knowledge and Navan Expense Management solution expertise to implement our Expense solution and to help clients realize the benefits of our product
- Apply your project management skills to ensure Navan Expense clients are successful in an efficient time.
- Train and uplevel the Account Management organization on the value proposition and product capabilities of Navan Expense to help drive usage and revenue from existing customers
- Act as the voice of our expense customers and partner cross-functionally with product, finance, operations and implementation teams to drive product development
What We are Looking For:
- 1+ years accounting/finance background with experience with ERP systems integrations
- 1+ years of experience as a Solutions Consultant, Implementation Manager or Professional Services Consultant position within a rapidly growing fintech company, working with large strategic customers
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Demonstrable track record of high performance and success
- Strong communication and presentation skills
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
As a Manager, Account Management - Mid-Market, you will recruit, lead, develop, coach, scale, and motivate a team of high-performing, Mid-Market Account Managers.
The mission of Account Managers at Navan is to drive revenue by ensuring clients are happy, referenceable, and maximizing the value they take from the Navan platform. They do this by building strong champions in their accounts, optimizing the way their clients use our products, and expanding client adoption of our platform and product portfolio.
Our AMs function as CEOs of their accounts - owning the full account lifecycle, including launch, onboarding, adoption, renewal, and cross-selling adjacent products, partnering with various internal teams as appropriate.
As the leader of this team, your role is to build, lead, coach and inspire an elite, high-performing team that exceeds its revenue goals, delights its clients, adds to our culture, partners well with others, and is passionate about its mission and excited to come to work every day. Recruit. Develop. Execute.
What You’ll Do:
- Meet or exceed revenue goals
- Get in the weeds! Become a true expert in our product, our industry, how we create value for our customers, and how we drive usage and cross sell. Drive value directly in the market through frequent client interaction. Be on the frontlines with your team!
- Identify, attract and retain top talent as you build a team of exceptional MidMarket Account Managers
- Develop, coach and inspire your team such that they’re aligned with our mission, goals and processes as a company, growing professionally in their careers, high-performing in their roles, and excited to come to work every day.
- Build a culture of accountability, engagement and overperformance.
- Partner effectively with cross-functional partners including Sales, Product, Support, Finance and Operations.
- Manage a team that is responsible for all post-sales activity for MidMarket customers through strong relationship-building, product knowledge, planning, and sales execution.
- Oversee day-to-day activity of your team members and monitor performance goals while providing ongoing feedback, coaching, and guidance.
- Connect Account Managers to key resources and clear roadblocks, enabling them to achieve and/or exceed their revenue goals.
- Ensure we are broadening our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations.
- Travel to customer sites as appropriate.
What We’re Looking For:
- ~3+ years of experience as an individual contributor in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company; or within the corporate travel industry.
- 2+ years experience and demonstratable competence as a leader/manager in a high growth SaaS company, within Account Management, CS, or Sales
- Demonstratable track record of high performance and success.
- Strong communication and presentation skills
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Data driven mindset with attention to detail
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to build a high performing team, delight clients, drive revenue, build a generational company, and accelerate their careers.
- Mindset of extreme ownership and accountability
- Bachelor’s degree preferred or similar work experience
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
Navan’s Growth team drives exponential adoption among small-to-medium-size businesses. We support our “self sign up” customers who come inbound through our website and start using Navan for free. We act on customer feedback and refine internal processes to deliver a seamless experience while hitting ambitious revenue targets.
Why this role?
- Own the first layer of support for hundreds of SMB admins.
- Partner daily with Account Managers on larger, strategic accounts.
- Influence product direction by sharing front-line insights with engineering, design, and product.
- Build a clear path toward an Account Manager position.
What you’ll do:
- Manage the SMB product-support inbox: triage requests, open and track issues in Jira (or similar), and guide customers through account setup.
- Collaborate with SMB Account Managers to strengthen their books of business and surface upsell opportunities
- Identify high potential new customers and connect them with Account Executives
- Become a Navan product expert—use your knowledge to troubleshoot, educate, and spot revenue opportunities.
- Serve as the voice of the customer, sharing feedback that improves features and internal processes.
- Meet or exceed targets for first-reply time and CSAT.
What we’re looking for:
- 1–2 years in a customer-facing role (support, success, account management, or similar).
- Familiarity with corporate travel or Navan’s platform is a plus, but we will provide training.
- Strong written communication; you can translate complex issues into clear, empathetic emails.
- Ability to prioritize in a fast-moving environment and think independently when faced with new scenarios.
- Meticulous attention to detail and a passion for excellent customer service.
Ready to apply?
Apply to Navan
As VP of Solutions Consulting, you will define the strategy and lead the execution of our global Solutions Consulting (SC) organization.
The SC team is vital to Navan’s growth, sitting at the intersection of Product, Account Management, and the Customer. Your mission is to maximize client value, thereby driving both client satisfaction, and revenue. This is a high-impact, client facing team. SCs have many levers they can pull to directly drive revenue – including product configuration, churn risk mitigation, launch acceleration, professional services fees, and adoption of new products.
You will build, lead, coach, and inspire an elite, high-performing team that exceeds its goals, delights clients, and is excited to come to work every day.
What You’ll Do:
- Drive Revenue & Growth: Own the strategy and execution of the SC function globally to exceed revenue targets and drive impact through various levers including retention, accelerated launches, and the delivery of billable professional services
- Build a High Performance Team: Manage and scale a team of 25+ experts across solutions consulting and technical integrations. Identify, attract, retain, and develop top talent while fostering a culture of extreme ownership, accountability, and cross-functional partnership across Sales, Finance, and Operations, Product, Account Management, etc.
- Voice of the Customer: Act as a strategic bridge between clients and Product teams to ensure market needs are prioritized and the AM organization is enabled on the latest product releases and strategy
- Mitigate Churn & Drive Adoption: Partner directly with clients and with AMs to optimize product configuration, ensuring they maximize value and drive successful adoption of Navan’s latest features
- Oversee Product Implementations: Own the end-to-end implementation for the Expense product, ensuring rapid timelines and successful deployments of direct integrations (HRIS, ERP, etc.) and custom APIs
- Lead from the Front: “Get in the weeds” by maintaining frequent client interactions, becoming a true subject matter expert in Navan’s product, the broader fintech/T&E industry, and how we create value for our customers
What We’re Looking For:
- Professional Background (One of the following):
- 7-10 years at a “Big Four” or similar consulting firm (preferably in Technical or Management Consulting) with deep experience leveraging systems to lead business process transformation and change
- 7-10 years in Solutions Consulting, including at least 2-3 years leading a practice at scale, within a related ecosystem (Fintech, ERP, Payments, or T&E)
- Proven Leadership: Extensive experience hiring, developing, managing, and inspiring high-performance teams
- Financial & Technical Fluency: Comfort navigating conversations with both Finance/Accounting and Engineering/Integration teams. Deep accounting experience (e.g. CPA) not required but a plus
- Analytical Mindset: Data-driven to the core with a track record of high performance
- Strategic Versatility: Ability to “fly at multiple altitudes” – managing frontline details while architecting long-term vision
- Ownership: A mindset of extreme accountability and exceptional communication skills
- Education: Bachelor’s degree preferred or equivalent professional experience
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
As a Commercial Account Manager your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building deep relationships with your clients, functioning as their trusted advisor, and partnering with them to ensure they’re onboarded successfully, engage with our platform in an optimized way, and manage their entire T&E program through Navan. You’ll also own renewing your accounts and cross-selling adjacent products from across our portfolio. This will be a highly visible and highly cross functional role - the AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan.
Make no mistake - you are joining an extremely fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do, and where we believe we can do just about anything. Buckle up, it’s going to be a lot of fun.
What You’ll Do:
- Manage all post-sales activity for Commercial customers through strong relationship-building, product knowledge, planning, and execution.
- Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs.
- Drive usage of the Navan platform by ensuring your clients manage 100% of their Travel & Expense programs through Navan.
- Meet or exceed revenue goals.
- Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products and use cases.
- Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations.
- Collaborate cross functionally with team members to uncover and deliver against client needs.
- Deeply understand Navan’s product offerings and competitive positioning.
- Travel to customer sites as appropriate.
- Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client.
- Own client renewals, and upsells/cross-sells of adjacent products.
What We’re Looking For:
- 2+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company
- Bachelor’s degree preferred or similar work experience
- Demonstrable track record of high performance and success.
- Strong communication and presentation skills
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Data driven mindset with attention to detail
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Highly intelligent, passionate, driven, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
As an Account Manager your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building deep relationships with your clients, functioning as their trusted advisor, and partnering with them to ensure they’re onboarded successfully, engage with our platform in an optimized way, and manage their entire T&E program through Navan. You’ll also own renewing your accounts and cross-selling adjacent products from across our portfolio. This will be a highly visible and highly cross functional role - the AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan.
Make no mistake - you are joining an extremely fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do, and where we believe we can do just about anything. Buckle up, it’s going to be a lot of fun.
What You’ll Do:
- Manage all post-sales activity for Commercial customers through strong relationship-building, product knowledge, planning, and execution.
- Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs.
- Drive usage of the Navan platform by ensuring your clients manage 100% of their T&E programs through Navan.
- Meet or exceed revenue goals.
- Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products and use cases.
- Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations.
- Collaborate cross functionally with team members to uncover and deliver against client needs.
- Deeply understand Navan’s product offerings and competitive positioning.
- Travel to customer sites as appropriate.
- Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client.
- Own client renewals, and upsells/cross-sells of adjacent products.
What We’re Looking For:
- 2+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company
- Demonstrable track record of high performance and success.
- Strong communication and presentation skills
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Data driven mindset with attention to detail
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers.
- Bachelor’s degree preferred or similar work experience
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
We’re looking for an Integrations Manager to help scale the future of Navan’s integrations and ensure our customers realize the full value of our platform. In this role, you will become a subject matter expert in Navan’s integration ecosystem — from HRIS provisioning and SSO to reporting APIs/SFTP — and guide customers through every stage of the integration journey.
You will partner directly with internal teams and customer IT stakeholders, ensuring integrations are implemented smoothly, issues are resolved quickly, and usage of Navan is maximized. As an integrations SME, you will collaborate closely with Account Managers, Product, Engineering, and Sales to deliver on the integrations we have today and help shape the future of Navan integrations to be more self-service, less error-prone, and easier to manage at scale.
You’ll contribute to documentation, lead trainings and office hours for Account Managers, and support sales conversations when integration expertise is required. Your ability to troubleshoot, communicate effectively, and build cross-functional relationships will make you a key driver of our customers’ success with Navan integrations. Within your team, you will give feedback that ensures the overall integration process at Navan continues to improve.
What you’ll do:
- Apply your technical and troubleshooting skills to customer engagements, including new implementations, recent launches, and ongoing support for live customers.
- Own setup steps, ensuring successful and timely completion of integrations.
- Investigate integration issues by using logs, and explain root causes to customers and internal stakeholders in clear, easy-to-understand language.
- Partner closely with Account Managers (AMs) to answer integration questions.
- Collaborate with Product and Engineering teams by raising detailed Jira tickets, providing feedback on enhancements, and helping resolve escalated issues.
- Write, edit, and maintain technical documentation to improve customer and internal self-service, with a focus on HRIS, SSO, reporting APIs, and Calendar integrations.
- Lead and participate in internal office hours and training sessions to upskill Account Managers and expand integration knowledge across the company.
- Champion the self-service vision by identifying common customer pain points, patterns, and opportunities for automation or simplified processes.
What we are looking for:
- Customer-facing experience
- Minimum 2 years working in a role that interacts directly with customers (Customer Success Manager, Technical Account Manager, Integrations Consultant, etc).
- SaaS experience:
- Minimum 2 years in an integration role at a SaaS company.
- Familiarity with how Sales, Product, and Engineering functions interact in a software organization.
Technical knowledge:
- Basic understanding of APIs, SFTP, and data mapping concepts.
Career mindset:
- Detail-oriented, with an eagerness to expand technical skills.
- Growth-oriented, open to learning and training.
Problem solving:
- Strong analytical and troubleshooting skills.
- Able to think in terms of technical processes and debug integration issues.
Communication:
- Clear and effective written and verbal communication.
- Ability to explain technical concepts in audience-appropriate terms.
Bonus:
-
- ERP experience:
- 2 years in a customer-facing role assisting with ERP integrations
- Experience with ERP systems and understanding of how data is ingested into them
- Direct experience integrating with major ERP systems (e.g., SAP, NetSuite, Oracle, Microsoft Dynamics)
- Basic SQL knowledge (e.g., performing joins between tables)
- Coding language experience.
- ERP experience:
Ready to apply?
Apply to Navan
Mid-Market Solutions Consultant - Expense
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Navan Expense is an expense and corporate card solution that eliminates the hassles of expense management while giving finance leaders real-time spend visibility and control. Navan Expense provides employees with a refreshingly easy way to pay for what they need while giving finance leaders one easy place to control, manage, and track spend. With physical and virtual cards, smart policy management, and automated expense reports, Navan Expense streamlines the entire business spending process — driving cost-savings, productivity, and compliance.
We’re looking to bring on a Mid-Market Solutions Consultant - Expense who will continue to scale Navan Expense and the future of this product line. You will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients and exceeding goals.
You will be a key player in helping Account Managers expand Expense product offerings within current strategic travel accounts, implement the Expense solution, and increase adoption within the Mid-Market segment by combining your expertise of accounting and finance with your knowledge of our expense management platform and corporate credit card. Navan Expense has currently seen 10x growth in the last year and is currently being used by 800+ companies, such as Epicor, Amplitude, Loom, Toast & Lyft. By understanding client needs and leveraging your knowledge, you will help assist with an effective strategy that will ultimately drive revenue. The Ideal Candidate will be a subject matter expert with an accounting and finance background who is looking to be a leader of their career as they become the foundation of a new team while joining a global, multi-product, multi-market SaaS company.
What You'll Do:
- Develop a strong understanding the value proposition and inner workings of the Navan expense and payments solution
- Apply your accounting/ finance industry knowledge and Navan Expense Management solution expertise to implement our Expense solution and to help clients realize the benefits of our product
- Apply your project management skills to ensure Navan Expense clients and launches are successful in an efficient time.
- Train and uplevel the Account Management organization on the value proposition and product capabilities of Navan Expense to help drive usage and revenue from existing customers
- Act as the voice of our expense customers and partner cross-functionally with product, finance, operations and implementation teams to drive product development
What We're Looking For:
- 1+ years accounting/finance background with experience with ERP systems integrations
- 2+ years of experience as a Solutions Consultant, Implementation Manager or Professional Services Consultant position within a rapidly growing fintech company, working with large strategic customers
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Demonstrable track record of high performance and success
- Strong communication and presentation skills
- Willing and able to travel domestically and internationally to visit customers and prospects
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
Navan Expense is an expense and corporate card solution that eliminates the hassles of expense management while giving finance leaders real-time spend visibility and control. Navan Expense provides employees with a refreshingly easy way to pay for what they need while giving finance leaders one easy place to control, manage, and track spend. With physical and virtual cards, smart policy management, and automated expense reports, Navan Expense streamlines the entire business spending process — driving cost-savings, productivity, and compliance.
We’re looking to bring on an Enterprise Solutions Consultant, Expense who will continue to scale Navan Expense and the future of this product line. You will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients and exceeding goals.
You will be a key player in helping Account Managers expand Expense product offerings within current strategic travel accounts, implement the Expense solution, and increase adoption within the Enterprise market segment by combining your expertise of accounting and finance with your knowledge of our expense management platform and corporate credit card. Navan Expense has currently seen 10x growth in the last year and is currently being used by 800+ companies, such as Epicor, Amplitude, Loom, Toast & Lyft. By understanding client needs and leveraging your knowledge, you will help assist with an effective strategy that will ultimately drive revenue. The Ideal Candidate will be a subject matter expert with an accounting and finance background who is looking to be a leader of their career as they become the foundation of a new team while joining a global, multi-product, multi-market SaaS company.
What You will Do:
- Develop a strong understanding of the value proposition and inner workings of the Navan expense and payments solution
- Apply your accounting/ finance industry knowledge and Navan Expense Management solution expertise to implement our Expense solution and to help clients realize the benefits of our product
- Support Account Managers as a subject matter expert to help resolve any queries related to policy efficiencies and accounting process compliance and ERP integrations
- Train and up-level the Account Management organization on the value proposition and product capabilities of Navan Expense to help drive usage and revenue from existing customers
- Act as the voice of our expense customers and partner cross-functionally with product, finance, operations and implementation teams to drive product development
What We are Looking For:
- 4+ years accounting/finance background with experience with ERP systems integrations and/or month end close
- 3+ years of experience as a Solutions Consultant, Implementation Manager or Professional Services Consultant position within a rapidly growing fintech company, working with large strategic customers
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Demonstrable track record of high performance and success
- Strong communication and presentation skills
- Willing and able to travel domestically and internationally to visit customers and prospects
Ready to apply?
Apply to Navan
As a Commercial Account Manager your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building deep relationships with your clients, functioning as their trusted advisor, and partnering with them to ensure they’re onboarded successfully, engage with our platform in an optimized way, and manage their entire T&E program through Navan. You’ll also own renewing your accounts and cross-selling adjacent products from across our portfolio. This will be a highly visible and highly cross functional role - the AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan.
Make no mistake - you are joining an extremely fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do, and where we believe we can do just about anything. Buckle up, it’s going to be a lot of fun.
What You’ll Do:
- Manage all post-sales activity for Commercial customers through strong relationship-building, product knowledge, planning, and execution.
- Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs.
- Drive usage of the Navan platform by ensuring your clients manage 100% of their Travel & Expense programs through Navan.
- Meet or exceed revenue goals.
- Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products and use cases.
- Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations.
- Collaborate cross functionally with team members to uncover and deliver against client needs.
- Deeply understand Navan’s product offerings and competitive positioning.
- Travel to customer sites as appropriate.
- Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client.
- Own client renewals, and upsells/cross-sells of adjacent products.
What We’re Looking For:
- 2+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company
- Bachelor’s degree preferred or similar work experience
- Demonstrable track record of high performance and success.
- Strong communication and presentation skills
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Data driven mindset with attention to detail
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Highly intelligent, passionate, driven, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers.
Ready to apply?
Apply to Navan
As a Account Manager, your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building deep relationships with your clients, functioning as their trusted advisor, and partnering with them to ensure they’re onboarded successfully, engage with our platform in an optimized way, and manage their entire T&E program through Navan. You’ll also own renewing your accounts and cross-selling adjacent products from across our portfolio. This will be a highly visible and highly cross functional role - the AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan.
Make no mistake - you are joining an extremely fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do, and where we believe we can do just about anything. Buckle up, it’s going to be a lot of fun.
What You’ll Do:
- Manage all post-sales activity for Mid-Market customers through strong relationship-building, product knowledge, planning, and execution.
- Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs.
- Drive usage of the Navan platform by ensuring your clients manage 100% of their T&E programs through Navan.
- Meet or exceed revenue goals.
- Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products and use cases.
- Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations.
- Collaborate cross functionally with team members to uncover and deliver against client needs.
- Deeply understand Navan’s product offerings and competitive positioning.
- Travel to customer sites as appropriate.
- Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client.
- Own client renewals, and upsells/cross-sells of adjacent products.
What We’re Looking For:
- 3+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company
- Demonstrable track record of high performance and success.
- Strong communication and presentation skills
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Data driven mindset with attention to detail
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers.
- Bachelor’s degree preferred or similar work experience
Ready to apply?
Apply to Navan
As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.
This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.
What You'll Do:
- Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
- Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.)
- Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
- Work closely with your Account Executive counterpart to develop a joint success plan for your customers
- Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews
- Work closely with Product and Engineering on identification/tracking of enhancement requests
- Handle escalations and work across teams to resolve issues
- Improve upon our existing approaches to customer engagement and account management leveraging our CS platform
What We're Looking For:
- 5+ years of experience in Enterprise Customer Success Management
- Excellent project management and organizational skills in a high pressure environment, working with high value customers
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Attention to detail is a must
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Bachelor’s degree preferred or similar working experience
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.
This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.
What You'll Do:
- Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
- Manage complex integration cycles with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.)
- Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
- Work closely with your Account Executive counterpart to develop a joint success plan for your customers
- Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews
- Work closely with Product and Engineering on identification/tracking of enhancement requests
- Handle escalations and work across teams to resolve issues
- Improve upon our existing approaches to customer engagement and account management leveraging our CS platform
What We're Looking For:
- 5+ years of experience in Enterprise Customer Success Management
- 5+ years of experience Travel industry or travel related company experience
- Excellent project management and organizational skills in a high pressure environment, working with high value customers
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Bachelor’s degree preferred or similar working experience
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
Enterprise Customer Success Manager
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As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.
This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.
What You'll Do:
- Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
- Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.)
- Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
- Work closely with your Account Executive counterpart to develop a joint success plan for your customers
- Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews
- Work closely with Product and Engineering on identification/tracking of enhancement requests
- Handle escalations and work across teams to resolve issues
- Improve upon our existing approaches to customer engagement and account management leveraging our CS platform
What We're Looking For:
- 5+ years of experience in Enterprise Customer Success Management
- Excellent project management and organizational skills in a high pressure environment, working with high value customers
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Attention to detail is a must
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Bachelor’s degree preferred or similar working experience
Ready to apply?
Apply to Navan
We are seeking a high-impact Travel Payments Consultant to serve as the lead advisor for our clients. This is a customer-facing strategic role designed for someone who can walk into a boardroom and explain how a payment architecture could have an impact on month end reconciliation but also solve for global tax fragmentation.
You won't just be recommending payment solutions; you will be designing the "Financial Blueprint" for global companies. Your goal is to help clients navigate the friction between a frictionless checkout and the "hard walls" of international tax compliance and e-invoicing mandates.
Key Responsibilities
- Strategic Advisory: Lead discovery workshops with client CFOs and CTOs to audit their current payment stacks and identify opportunities for efficiencies and optimization.
- Solution Architecture: Design end-to-end flows that integrate payment gateways with e-invoicing to ensure legal compliance without ruining the user experience.
- Tax & Compliance Roadmap: Educate clients on the impact of Continuous Transaction Controls (CTC) and help them transition from manual invoicing to automated, real-time fiscal reporting.
- Vendor Selection & Orchestration: Act as a neutral advisor to help clients select the right mix of PSPs (Payment Service Providers), Tax Engines, and Middleware to support their specific geographic footprint.
- Implementation Oversight: Bridge the gap between the client’s business requirements and the technical delivery teams to ensure the final solution meets local fiscal "truth."
Experience
- 5+ years processing and reconciling travel-related payments including airline tickets, hotel accommodations, car rentals, and ancillary travel services.
- 5+ years managing multiple payment methods such as virtual cards, lodge cards, corporate credit cards, and direct billing arrangements.
- 5+ years reviewing and validating supplier invoices for accuracy, contractual compliance, and correct authorization prior to payment.
- Investigate and resolve payment discrepancies, chargebacks, and vendor billing issues efficiently.
- Partner with travel management companies (TMCs), suppliers, and internal stakeholders to support seamless payment operations.
- Maintain accurate financial records and support month-end close, reconciliations, and reporting activities.
- Monitor transactions for duplicate charges, fraud risks, and policy exceptions.
- Assist with the implementation and optimization of travel payment and expense management systems.
- Provide guidance to travelers and internal teams regarding payment processes and policies.
- Ensure adherence to company policies, financial controls, and regulatory requirements.
- Nice to have: 5+ years exposure to VAT and other indirect taxes related to travel services, including basic validation of tax treatment on supplier invoices and support for tax reporting or recovery processes.
Ready to apply?
Apply to Navan
Navan Expense is an expense and corporate card solution that eliminates the hassles of expense management while giving finance leaders real-time spend visibility and control. Navan Expense provides employees with a refreshingly easy way to pay for what they need while giving finance leaders one easy place to control, manage, and track spend. With physical and virtual cards, smart policy management, and automated expense reports, Navan Expense streamlines the entire business spending process — driving cost-savings, productivity, and compliance.
We’re looking to bring on a Mid-Market Solutions Consultant - Expense who will continue to scale Navan Expense and the future of this product line. You will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients and exceeding goals.
You will be a key player in helping Account Managers expand Expense product offerings within current strategic travel accounts, implement the Expense solution, and increase adoption within the Mid-Market segment by combining your expertise of accounting and finance with your knowledge of our expense management platform and corporate credit card. Navan Expense has currently seen 10x growth in the last year and is currently being used by 800+ companies, such as Epicor, Amplitude, Loom, Toast & Lyft. By understanding client needs and leveraging your knowledge, you will help assist with an effective strategy that will ultimately drive revenue. The Ideal Candidate will be a subject matter expert with an accounting and finance background who is looking to be a leader of their career as they become the foundation of a new team while joining a global, multi-product, multi-market SaaS company.
What You'll Do:
- Develop a strong understanding the value proposition and inner workings of the Navan expense and payments solution
- Apply your accounting/ finance industry knowledge and Navan Expense Management solution expertise to implement our Expense solution and to help clients realize the benefits of our product
- Apply your project management skills to ensure Navan Expense clients and launches are successful in an efficient time.
- Train and uplevel the Account Management organization on the value proposition and product capabilities of Navan Expense to help drive usage and revenue from existing customers
- Act as the voice of our expense customers and partner cross-functionally with product, finance, operations and implementation teams to drive product development
What We're Looking For:
- 1+ years accounting/finance background with experience with ERP systems integrations
- 2+ years of experience as a Solutions Consultant, Implementation Manager or Professional Services Consultant position within a rapidly growing fintech company, working with large strategic customers
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Demonstrable track record of high performance and success
- Strong communication and presentation skills
- Willing and able to travel domestically and internationally to visit customers and prospects
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
Navan Expense is an expense and corporate card solution that eliminates the hassles of expense management while giving finance leaders real-time spend visibility and control. Navan Expense provides employees with a refreshingly easy way to pay for what they need while giving finance leaders one easy place to control, manage, and track spend. With physical and virtual cards, smart policy management, and automated expense reports, Navan Expense streamlines the entire business spending process — driving cost-savings, productivity, and compliance.
We’re looking to bring on a Mid-Market Solutions Consultant - Expense who will continue to scale Navan Expense and the future of this product line. You will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients and exceeding goals.
You will be a key player in helping Account Managers expand Expense product offerings within current strategic travel accounts, implement the Expense solution, and increase adoption within the Mid-Market segment by combining your expertise of accounting and finance with your knowledge of our expense management platform and corporate credit card. Navan Expense has currently seen 10x growth in the last year and is currently being used by 800+ companies, such as Epicor, Amplitude, Loom, Toast & Lyft. By understanding client needs and leveraging your knowledge, you will help assist with an effective strategy that will ultimately drive revenue. The Ideal Candidate will be a subject matter expert with an accounting and finance background who is looking to be a leader of their career as they become the foundation of a new team while joining a global, multi-product, multi-market SaaS company.
What You'll Do:
- Develop a strong understanding the value proposition and inner workings of the Navan expense and payments solution
- Apply your accounting/ finance industry knowledge and Navan Expense Management solution expertise to implement our Expense solution and to help clients realize the benefits of our product
- Apply your project management skills to ensure Navan Expense clients and launches are successful in an efficient time.
- Train and up-level the Account Management organization on the value proposition and product capabilities of Navan Expense to help drive usage and revenue from existing customers
- Act as the voice of our expense customers and partner cross-functionally with product, finance, operations and implementation teams to drive product development
What We're Looking For:
- 1+ years accounting/finance background with experience with ERP systems integrations
- 2+ years of experience as a Solutions Consultant, Implementation Manager or Professional Services Consultant position within a rapidly growing fintech company, working with large strategic customers
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Demonstrable track record of high performance and success
- Strong communication and presentation skills
- Willing and able to travel domestically and internationally to visit customers and prospects
Ready to apply?
Apply to Navan
We are seeking a high-impact Travel Payments Consultant to serve as the lead advisor for our clients. This is a customer-facing strategic role designed for someone who can walk into a boardroom and explain how a payment architecture could have an impact on month end reconciliation but also solve for global tax fragmentation.
You won't just be recommending payment solutions; you will be designing the "Financial Blueprint" for global companies. Your goal is to help clients navigate the friction between a frictionless checkout and the "hard walls" of international tax compliance and e-invoicing mandates.
Key Responsibilities
- Strategic Advisory: Lead discovery workshops with client CFOs and CTOs to audit their current payment stacks and identify opportunities for efficiencies and optimization.
- Solution Architecture: Design end-to-end flows that integrate payment gateways with e-invoicing to ensure legal compliance without ruining the user experience.
- Tax & Compliance Roadmap: Educate clients on the impact of Continuous Transaction Controls (CTC) and help them transition from manual invoicing to automated, real-time fiscal reporting.
- Vendor Selection & Orchestration: Act as a neutral advisor to help clients select the right mix of PSPs (Payment Service Providers), Tax Engines, and Middleware to support their specific geographic footprint.
- Implementation Oversight: Bridge the gap between the client’s business requirements and the technical delivery teams to ensure the final solution meets local fiscal "truth."
Experience
- 5+ years processing and reconciling travel-related payments including airline tickets, hotel accommodations, car rentals, and ancillary travel services.
- 5+ years managing multiple payment methods such as virtual cards, lodge cards, corporate credit cards, and direct billing arrangements.
- 5+ years reviewing and validating supplier invoices for accuracy, contractual compliance, and correct authorization prior to payment.
- Investigate and resolve payment discrepancies, chargebacks, and vendor billing issues efficiently.
- Partner with travel management companies (TMCs), suppliers, and internal stakeholders to support seamless payment operations.
- Maintain accurate financial records and support month-end close, reconciliations, and reporting activities.
- Monitor transactions for duplicate charges, fraud risks, and policy exceptions.
- Assist with the implementation and optimization of travel payment and expense management systems.
- Provide guidance to travelers and internal teams regarding payment processes and policies.
- Ensure adherence to company policies, financial controls, and regulatory requirements.
- Nice to have: 5+ years exposure to VAT and other indirect taxes related to travel services, including basic validation of tax treatment on supplier invoices and support for tax reporting or recovery processes.
Ready to apply?
Apply to Navan
As a Manager, Account Management - Mid-Market, you will recruit, lead, develop, coach, scale, and motivate a team of high performing, Mid-Market Account Managers based in Paris.
The mission of Account Managers at Navan is to drive revenue by ensuring clients are happy, referenceable, and maximizing the value they take from the Navan platform. They do this by building deep relationships with clients, functioning as trusted advisors, and partnering with clients to ensure they engage with our platform in an optimized way, and manage their entire T&E program through Navan. Our AMs also own onboarding, renewals, and cross-selling adjacent products from across our portfolio.
As the leader of this team, your role is to build, lead, coach and inspire an elite, high performing team that exceeds its goals, delights its clients, adds to our culture, partners well with others, and is passionate about its mission and excited to come to work every day.
What You’ll Do:
- Identify, attract and retain top talent as you build a team of exceptional Commercial Account Managers
- Develop, coach and inspire your team such that they’re aligned with our mission, goals and processes as a company, growing professionally in their careers, high-performing in their roles, and excited to come to work every day.
- Meet or exceed revenue goals.
- Manage a team that is responsible for all post-sales activity for Commercial customers through strong relationship-building, product knowledge, planning, and sales execution.
- Oversee day-to-day activity of your team members and monitor performance goals while providing ongoing feedback, coaching, and guidance.
- Connect Account Managers to key resources and clear roadblocks, enabling them to achieve and/or exceed their revenue goals.
- Get in the weeds! Become a true expert in our product, our industry, how we create value for our customers, and how we drive usage and cross sell. Deeply understand Navan’s product offerings and competitive positioning. Drive value directly in the market through frequent client interaction.
- Ensure we are broadening our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations.
- Develop and report revenue forecasts based on visibility into direct and partner pipeline on a monthly and quarterly basis
- Travel to customer sites as appropriate.
What We’re Looking For:
- 3+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company
- 2+ years experience and demonstrable as a sales leader/manager
- Demonstrable track record of high performance and success.
- Strong communication and presentation skills
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Data driven mindset with attention to detail
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to build a high performing team, delight clients, drive revenue, build a generational company, and accelerate their careers.
- Bachelor’s degree preferred or similar work experience
- Fluent in business level French
Ready to apply?
Apply to Navan
The Partners Customer Success Manager (CSM) for LATAM is the primary execution and coordination layer ensuring successful onboarding, operational delivery, and long-term success for customers within our regional partner ecosystem. You will serve as the critical bridge across Navan’s Global Launch and CSM teams, external Partner Account Managers, and Product/Engineering to align delivery plans and advocate for regional requirements. By navigating complex interactions with partner technical teams and customer stakeholders in Travel, Finance, and HR, you ensure partner-led engagements are consistent, efficient, and drive maximum value realization.
What You’ll Do
- Coordinate the end-to-end onboarding journey for LATAM partner-supported customers, aligning Navan Launch Managers and partner implementation teams on scope, ownership, and risk mitigation.
- Partner with Global Enterprise CSMs to monitor account health, lead operational check-ins, and ensure partner delivery execution aligns with long-term customer success plans.
- Serve as the primary Navan operational point of contact for LATAM partners, streamlining communication flows and providing structured feedback to Partnership Managers to optimize performance.
- Act as the "voice of the region" by consolidating feedback on LATAM-specific workflows and compliance needs to influence Navan’s Product and Engineering roadmaps.
- Refine partner-led implementation playbooks and standardized processes to increase operational efficiency and ensure a friction-free customer experience globally.
- Further Navan’s growth by bridging the gap between internal teams and regional partners, enabling scalable expansion in LATAM while maintaining the world-class delivery standards that drive global retention.
What We’re Looking For
- 5+ years of experience in Enterprise Customer Success, Implementation, or Partner Delivery roles
- Experience in the corporate travel industry is a must
- Excellent communication skills in English, Spanish and Portuguese
- Experience working in multi-party environments involving external partners or vendors
- Strong project management skills with the ability to manage complex onboarding cycles
- Proven ability to navigate executive stakeholders and cross-functional teams
- Strong analytical and structured problem-solving capabilities
- Comfortable working across time zones in a global organization
Ready to apply?
Apply to Navan
As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.
This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.
What You'll Do:
- Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
- Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.)
- Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
- Work closely with your Account Executive counterpart to develop a joint success plan for your customers
- Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews
- Work closely with Product and Engineering on identification/tracking of enhancement requests
- Handle escalations and work across teams to resolve issues
- Improve upon our existing approaches to customer engagement and account management leveraging our CS platform
What We're Looking For:
- 5+ years of experience in Enterprise Customer Success Management
- Experience in the Travel or Expense management industries is a must.
- Excellent project management and organizational skills in a high pressure environment, working with high value customers
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Attention to detail is a must
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Fluent in English.
- Bachelor’s degree preferred or similar working experience.
Ready to apply?
Apply to Navan
As a Account Manager, your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building deep relationships with your clients, functioning as their trusted advisor, and partnering with them to ensure they’re onboarded successfully, engage with our platform in an optimized way, and manage their entire T&E program through Navan. You’ll also own renewing your accounts and cross-selling adjacent products from across our portfolio. This will be a highly visible and highly cross functional role - the AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan.
Make no mistake - you are joining an extremely fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do, and where we believe we can do just about anything. Buckle up, it’s going to be a lot of fun.
What You’ll Do:
- Manage all post-sales activity for Mid-Market customers through strong relationship-building, product knowledge, planning, and execution.
- Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs.
- Drive usage of the Navan platform by ensuring your clients manage 100% of their T&E programs through Navan.
- Meet or exceed revenue goals.
- Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products and use cases.
- Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations.
- Collaborate cross functionally with team members to uncover and deliver against client needs.
- Deeply understand Navan’s product offerings and competitive positioning.
- Travel to customer sites as appropriate.
- Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client.
- Own client renewals, and upsells/cross-sells of adjacent products.
What We’re Looking For:
- 3+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company
- Demonstrable track record of high performance and success.
- Strong communication and presentation skills
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Data driven mindset with attention to detail
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers.
- Bachelor’s degree preferred or similar work experience
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
Navan Expense is an expense and corporate card solution that eliminates the hassles of expense management while giving finance leaders real-time spend visibility and control. Navan Expense provides employees with a refreshingly easy way to pay for what they need while giving finance leaders one easy place to control, manage, and track spend. With physical and virtual cards, smart policy management, and automated expense reports, Navan Expense streamlines the entire business spending process — driving cost-savings, productivity, and compliance.
We’re looking to bring on an Enterprise Solutions Consultant, Expense who will continue to scale Navan Expense and the future of this product line. You will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients and exceeding goals.
You will be a key player in helping Account Managers expand Expense product offerings within current strategic travel accounts, implement the Expense solution, and increase adoption within the Enterprise market segment by combining your expertise of accounting and finance with your knowledge of our expense management platform and corporate credit card. Navan Expense has currently seen 10x growth in the last year and is currently being used by 800+ companies, such as Epicor, Amplitude, Loom, Toast & Lyft. By understanding client needs and leveraging your knowledge, you will help assist with an effective strategy that will ultimately drive revenue. The Ideal Candidate will be a subject matter expert with an accounting and finance background who is looking to be a leader of their career as they become the foundation of a new team while joining a global, multi-product, multi-market SaaS company.
What You will Do:
- Develop a strong understanding of the value proposition and inner workings of the Navan expense and payments solution
- Apply your accounting/ finance industry knowledge and Navan Expense Management solution expertise to implement our Expense solution and to help clients realize the benefits of our product
- Support Account Managers as a subject matter expert to help resolve any queries related to policy efficiencies and accounting process compliance and ERP integrations
- Train and up-level the Account Management organization on the value proposition and product capabilities of Navan Expense to help drive usage and revenue from existing customers
- Act as the voice of our expense customers and partner cross-functionally with product, finance, operations and implementation teams to drive product development
What We are Looking For:
- 4+ years accounting/finance background with experience with ERP systems integrations and/or month end close
- 3+ years of experience as a Solutions Consultant, Implementation Manager or Professional Services Consultant position within a rapidly growing fintech company, working with large strategic customers
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Demonstrable track record of high performance and success
- Strong communication and presentation skills
- Willing and able to travel domestically and internationally to visit customers and prospects
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
We are seeking a high-impact Travel Payments Consultant to serve as the lead advisor for our clients. This is a customer-facing strategic role designed for someone who can walk into a boardroom and explain how a payment architecture could have an impact on month end reconciliation but also solve for global tax fragmentation.
You won't just be recommending payment solutions; you will be designing the "Financial Blueprint" for global companies. Your goal is to help clients navigate the friction between a frictionless checkout and the "hard walls" of international tax compliance and e-invoicing mandates.
Key Responsibilities
- Strategic Advisory: Lead discovery workshops with client CFOs and CTOs to audit their current payment stacks and identify opportunities for efficiencies and optimization.
- Solution Architecture: Design end-to-end flows that integrate payment gateways with e-invoicing to ensure legal compliance without ruining the user experience.
- Tax & Compliance Roadmap: Educate clients on the impact of Continuous Transaction Controls (CTC) and help them transition from manual invoicing to automated, real-time fiscal reporting.
- Vendor Selection & Orchestration: Act as a neutral advisor to help clients select the right mix of PSPs (Payment Service Providers), Tax Engines, and Middleware to support their specific geographic footprint.
- Implementation Oversight: Bridge the gap between the client’s business requirements and the technical delivery teams to ensure the final solution meets local fiscal "truth."
Experience
- 5+ years processing and reconciling travel-related payments including airline tickets, hotel accommodations, car rentals, and ancillary travel services.
- 5+ years managing multiple payment methods such as virtual cards, lodge cards, corporate credit cards, and direct billing arrangements.
- 5+ years reviewing and validating supplier invoices for accuracy, contractual compliance, and correct authorization prior to payment.
- Investigate and resolve payment discrepancies, chargebacks, and vendor billing issues efficiently.
- Partner with travel management companies (TMCs), suppliers, and internal stakeholders to support seamless payment operations.
- Maintain accurate financial records and support month-end close, reconciliations, and reporting activities.
- Monitor transactions for duplicate charges, fraud risks, and policy exceptions.
- Assist with the implementation and optimization of travel payment and expense management systems.
- Provide guidance to travelers and internal teams regarding payment processes and policies.
- Ensure adherence to company policies, financial controls, and regulatory requirements.
- Nice to have: 5+ years exposure to VAT and other indirect taxes related to travel services, including basic validation of tax treatment on supplier invoices and support for tax reporting or recovery processes.
Ready to apply?
Apply to Navan
Navan Expense is an expense and corporate card solution that eliminates the hassles of expense management while giving finance leaders real-time spend visibility and control. Navan Expense provides employees with a refreshingly easy way to pay for what they need while giving finance leaders one easy place to control, manage, and track spend. With physical and virtual cards, smart policy management, and automated expense reports, Navan Expense streamlines the entire business spending process — driving cost-savings, productivity, and compliance.
We’re looking to bring on an Enterprise Solutions Consultant, Expense who will continue to scale Navan Expense and the future of this product line. You will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients and exceeding goals.
You will be a key player in helping Account Managers expand Expense product offerings within current strategic travel accounts, implement the Expense solution, and increase adoption within the Enterprise market segment by combining your expertise of accounting and finance with your knowledge of our expense management platform and corporate credit card. Navan Expense has currently seen 10x growth in the last year and is currently being used by 800+ companies, such as Epicor, Amplitude, Loom, Toast & Lyft. By understanding client needs and leveraging your knowledge, you will help assist with an effective strategy that will ultimately drive revenue. The Ideal Candidate will be a subject matter expert with an accounting and finance background who is looking to be a leader of their career as they become the foundation of a new team while joining a global, multi-product, multi-market SaaS company.
What You will Do:
- Develop a strong understanding of the value proposition and inner workings of the Navan expense and payments solution
- Apply your accounting/ finance industry knowledge and Navan Expense Management solution expertise to implement our Expense solution and to help clients realize the benefits of our product
- Support Account Managers as a subject matter expert to help resolve any queries related to policy efficiencies and accounting process compliance and ERP integrations
- Train and up-level the Account Management organization on the value proposition and product capabilities of Navan Expense to help drive usage and revenue from existing customers
- Act as the voice of our expense customers and partner cross-functionally with product, finance, operations and implementation teams to drive product development
What We are Looking For:
- 4+ years accounting/finance background with experience with ERP systems integrations and/or month end close
- 3+ years of experience as a Solutions Consultant, Implementation Manager or Professional Services Consultant position within a rapidly growing fintech company, working with large strategic customers
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Demonstrable track record of high performance and success
- Strong communication and presentation skills
- Willing and able to travel domestically and internationally to visit customers and prospects
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
As an Enterprise Launch Manager on the Account Management team, you will be responsible for the successful implementation of our travel and expense platform with a portfolio of Enterprise customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as the global project manager and technical point-of-contact through launch. This role will drive cross-functional partnerships with various internal teams - Sales, Support, Marketing, Product, Engineering, and Finance.
This role does require experience working with one of the following: month end close experience preferably with cloud based ERPs, experience implementing or administering expense programs or corporate card programs.
What You'll Do:
- Own implementation success from project kickoff to go-live, leveraging strong project management skills and deep product knowledge.
- Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, high quality deployments.
- Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis, and create and maintain process documentation / work instructions
- Lead the discovery process for qualifying and creating a solution that solves customers objectives to integrate product features into existing workflows
- Understand and document customer pain points, advocate for them internally to influence product changes.
- Assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period
- Develop and optimize enterprise training programs including written and video collateral.
- Identify and work with sales on pre-engagement opportunities and RFP’s
- Collaborate with Sales, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success in order to meet existing, new, and future customer needs
- Develop tailored training programs including hosting remote or on site training, creating training materials and standard operating procedures.
- Provide an excellent customer experience through high-quality communication and interactions.
- Act as the key Project Manager ensuring accurate completion of numerous implementation tasks.
What We’re Looking For:
- 4+ years in project and account management or implementations where you have had to advise clients, build strategic relationships, implement and onboard complex customers, and run multiple efficient projects at once.
- Experience implementing or administering expense programs and/or corporate card programs
- Experience with month-end close, preferably with cloud based ERPs (e.g. NetSuite, Sage Intacct, Quickbooks Online)
- You are a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally “gets stuff done.”
- Understanding the unique business requirements of customers within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers.
- Solid oral, written, presentation and interpersonal communication and relationship skills.
- Proven time management skills in a dynamic team environment.
- Ability to work as part of a team to solve problems in dynamic, energizing environments.
- Inquisitive, practical and passionate about technology and sharing knowledge.
- Likes to be the first to know something and to understand why and how things happen.
- Good at explaining ideas and finding ways to keep people’s attention.
- Willing and able to travel domestically and internationally to visit customers and prospects
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
Enterprise Customer Success Manager (Travel)
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As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.
This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.
What You'll Do:
- Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
- Manage complex integration cycles with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.)
- Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
- Work closely with your Account Executive counterpart to develop a joint success plan for your customers
- Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews
- Work closely with Product and Engineering on identification/tracking of enhancement requests
- Handle escalations and work across teams to resolve issues
- Improve upon our existing approaches to customer engagement and account management leveraging our CS platform
What We're Looking For:
- 5+ years of experience in Enterprise Customer Success Management
- 3+ years of experience Travel industry or travel related company experience
- Excellent project management and organizational skills in a high pressure environment, working with high value customers
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Bachelor’s degree preferred or similar working experience
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.
This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.
What You'll Do:
- Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
- Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.)
- Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
- Work closely with your Account Executive counterpart to develop a joint success plan for your customers
- Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews
- Work closely with Product and Engineering on identification/tracking of enhancement requests
- Handle escalations and work across teams to resolve issues
- Improve upon our existing approaches to customer engagement and account management leveraging our CS platform
What We're Looking For:
- 5+ years of experience in Enterprise Customer Success Management
- Experience working within the Travel industry
- Excellent project management and organizational skills in a high pressure environment, working with high value customers
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Attention to detail is a must
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Fluent in French and English.
- Bachelor’s degree preferred or similar working experience
Ready to apply?
Apply to Navan
We’re looking for an Integrations Manager to help scale the future of Navan’s integrations and ensure our customers realize the full value of our platform. In this role, you will become a subject matter expert in Navan’s integration ecosystem — from HRIS provisioning and SSO to reporting APIs/SFTP — and guide customers through every stage of the integration journey.
You will partner directly with internal teams and customer IT stakeholders, ensuring integrations are implemented smoothly, issues are resolved quickly, and usage of Navan is maximized. As an integrations SME, you will collaborate closely with Account Managers, Product, Engineering, and Sales to deliver on the integrations we have today and help shape the future of Navan integrations to be more self-service, less error-prone, and easier to manage at scale.
You’ll contribute to documentation, lead trainings and office hours for Account Managers, and support sales conversations when integration expertise is required. Your ability to troubleshoot, communicate effectively, and build cross-functional relationships will make you a key driver of our customers’ success with Navan integrations. Within your team, you will give feedback that ensures the overall integration process at Navan continues to improve.
What you’ll do:
- Apply your technical and troubleshooting skills to customer engagements, including new implementations, recent launches, and ongoing support for live customers.
- Own setup steps, ensuring successful and timely completion of integrations.
- Investigate integration issues by using logs, and explain root causes to customers and internal stakeholders in clear, easy-to-understand language.
- Partner closely with Account Managers (AMs) to answer integration questions.
- Collaborate with Product and Engineering teams by raising detailed Jira tickets, providing feedback on enhancements, and helping resolve escalated issues.
- Write, edit, and maintain technical documentation to improve customer and internal self-service, with a focus on HRIS, SSO, reporting APIs, and Calendar integrations.
- Lead and participate in internal office hours and training sessions to upskill Account Managers and expand integration knowledge across the company.
- Champion the self-service vision by identifying common customer pain points, patterns, and opportunities for automation or simplified processes.
What we are looking for:
- Customer-facing experience
- Minimum 2 years working in a role that interacts directly with customers (Customer Success Manager, Technical Account Manager, Integrations Consultant, etc).
- SaaS experience:
- Minimum 2 years in an integration role at a SaaS company.
- Familiarity with how Sales, Product, and Engineering functions interact in a software organization.
Technical knowledge:
- Basic understanding of APIs, SFTP, and data mapping concepts.
Career mindset:
- Detail-oriented, with an eagerness to expand technical skills.
- Growth-oriented, open to learning and training.
Problem solving:
- Strong analytical and troubleshooting skills.
- Able to think in terms of technical processes and debug integration issues.
Communication:
- Clear and effective written and verbal communication.
- Ability to explain technical concepts in audience-appropriate terms.
Bonus:
-
- ERP experience:
- 2 years in a customer-facing role assisting with ERP integrations
- Experience with ERP systems and understanding of how data is ingested into them
- Direct experience integrating with major ERP systems (e.g., SAP, NetSuite, Oracle, Microsoft Dynamics)
- Basic SQL knowledge (e.g., performing joins between tables)
- Coding language experience.
- ERP experience:
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
As an Account Management Associate, you will be responsible for directly supporting our Administrator’s travel and expense needs. As strategic owners of our customer’s experience, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development.
What You'll Do:
- Effectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications.
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Partner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accounts
- Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)
- Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retention
- Refine segmentation for the Scaled book to inform engagement strategies
- Renew, process and negotiate contracts
What We're Looking For:
- Bachelor’s degree or similar relevant working experience
- 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company
- Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle
- Excellent project management and organizational skills
- Data-driven approach to continuously drive additional efficiency
- Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Passion for deeply understanding a product in order to provide solutions for customers
- Attention to detail and excellent communication skills are a must
- Passion for travel and focusing on the customer experience
- High energy, go-getter with fresh ideas who takes the initiative to get things done
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Ready to apply?
Apply to Navan
As an Account Management Associate, you will be responsible for directly supporting our Administrator’s travel and expense needs. As strategic owners of our customer’s experience, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development.
What You'll Do:
- Effectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications.
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Partner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accounts
- Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)
- Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retention
- Refine segmentation for the Scaled book to inform engagement strategies
- Renew, process and negotiate contracts
What We're Looking For:
- Bachelor’s degree or similar relevant working experience
- 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company
- Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle
- Excellent project management and organizational skills
- Data-driven approach to continuously drive additional efficiency
- Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Passion for deeply understanding a product in order to provide solutions for customers
- Attention to detail and excellent communication skills are a must
- Passion for travel and focusing on the customer experience
- High energy, go-getter with fresh ideas who takes the initiative to get things done
Ready to apply?
Apply to Navan