Job Title: Renewals Specialist

About the Role:

We are seeking a highly motivated, commercially sharp Renewals Specialist to partner directly with our Sales and Customer Experience teams to drive timely, efficient, and profitable renewals across our customer base. This pivotal role acts as a primary commercial advisor guiding the construction of optimal renewal order forms and commercial terms that align with customer needs and company objectives. The ideal candidate brings a procurement background from large enterprise environments and understands how sophisticated buyers think — using that insight to negotiate assertively, protect margin, and drive favorable outcomes for Transmit Security. This role requires direct engagement with customers to clarify and negotiate commercial terms, including the confidence to hold firm on terms and push back when needed.

In this role, you will work hand-in-hand with AEs on renewal construction, review terms and margins, and serve as the central coordinator across Finance, Legal, and Operations to manage the end-to-end contracting process. Your strategic thinking, negotiation instincts, and deep understanding of the customer lifecycle will be essential for balancing renewal velocity with successful, compliant, and commercially sound outcomes.

Key Responsibilities:

• Partner with Sales and Customer Experience leadership to drive operational rigor across the renewal pipeline — inspecting renewal activity, identifying execution gaps, and escalating blockers to keep opportunities moving forward.
• Develop and maintain customer-facing content that enables champions to justify continued and expanded investment in Transmit Security internally — including business cases, value summaries, and ROI materials.
• Own and continuously optimize the renewal process — building structured frameworks, improving forecasting workflows, and ensuring every renewal is set up to close on time and at or above prior contract value.
• Proactively identify at-risk renewals through customer health signals, usage data, and engagement trends, coordinating cross-functional responses to mitigate churn.
• Lead commercial negotiations on renewals with confidence and discipline — drawing on enterprise procurement experience to anticipate customer tactics, counter effectively, and close on terms that protect company interests, even when conversations become difficult.
• Serve as the central point of coordination across Finance, Legal, and Sales on all renewal transactions — managing interdependencies, driving alignment, and ensuring each function has what it needs to move deals forward without unnecessary delays.
• Leverage AI-powered tooling and automation to surface renewal risks, prioritize outreach, and generate data-driven insights that improve on-time renewal rates and net retention.
• Improve and document renewal processes to increase operational efficiency and ensure consistent execution across the team.
• Support deal operations for complex enterprise renewals, including multi-product and non-standard commercial structures.
• Produce renewal pipeline reporting, forecasting analysis, and operational insights that help leadership make faster, better decisions.
• Ensure CRM data accuracy and support GTM technology. Report on renewal metrics and trends, suggesting adjustments to boost renewal rates and profitability.
• Collaborate with Sales and CX on renewal mechanics and commercial structuring — providing operational guidance on pricing parameters, contract requirements, and approval workflows to keep deals moving without creating bottlenecks.

Qualifications:

• 5+ years of experience in Renewals, Procurement, Customer Success, Sales Operations, or a closely related role within a large enterprise or SaaS/technology company, with a strong focus on complex contract and commercial management.
• Background in enterprise procurement or vendor management — ideally from the buy side at a large enterprise — giving you firsthand understanding of how procurement teams evaluate, negotiate, and apply pressure during renewal cycles.
• Demonstrated track record of leading high-stakes commercial negotiations with the resolve to hold firm on pricing, terms, and structure when customers push back.
• Proven ability to coordinate across Finance, Legal, and Sales on complex transactions — driving cross-functional alignment without losing deal momentum.
• Strong analytical and problem-solving abilities, coupled with excellent customer-facing communication, negotiation, and advisory skills.
• Proficiency in CRM platforms (e.g., Salesforce), pricing strategies, and contract management processes.
• Knowledge of renewal pipeline management, net retention forecasting, and deal operations.
• Familiarity with AI-assisted sales or customer success tools (e.g., predictive churn scoring, automated renewal workflows) and a genuine interest in applying emerging AI capabilities to improve renewal outcomes.
• Comfortable working in a fast-paced environment with evolving business needs, and capable of managing simultaneous, high-priority renewal cycles.

Why Join Us?

This is a unique opportunity to act as a force multiplier for our Sales and Customer Experience organization, building and scaling a best-in-class Renewals practice at a pivotal stage in our growth. Your collaboration and influence on renewal outcomes will directly impact our ability to protect and grow revenue and drive the long-term success of our high-growth organization.

Transmit Security gives businesses the modern tools they need to build secure, trusted and end-to-end digital identity journeys to innovate and grow. 

CX-focused, cybersecurity conscious leaders rely on Transmit Security’s xCIAM platform to provide their customers with smooth experiences protected from fraud across all channels and devices.

Transmit Security serves many of the world’s largest banks, insurers, retailers, and other leading brands, collectively responsible for more than $1.3 trillion in annual commerce. 

About the Role:

We are looking for a hands-on GTM AI Engineer to design, build, and deploy AI-powered workflows and automations across our go-to-market (GTM) systems.

This role sits at the intersection of business operations and technology, and acts as the engine behind revenue intelligence, process automation, and scalable pipeline generation systems.

You will be a technical force multiplier for our GTM team including creating workflows, agents, and integrations, embedded directly into core business systems (e.g., CRM, marketing automation, support tools).

This is not a traditional software engineering role, but it requires strong technical execution and ownership across the full lifecycle.

What you’ll do:

• Design, build, and maintain production-grade AI workflows and automations to streamline GTM execution (e.g., lead enrichment, routing, research, follow-ups, CRM hygiene, and customer handoffs)
• Develop and deploy LLM-based solutions, including prompt-driven workflows, reusable prompt libraries, and AI agents embedded within business systems
• Build and maintain integrations and data pipelines across CRM, marketing automation, enrichment tools, and internal systems to ensure reliable, connected data across the funnel
• Own workflow performance, review success metrics, iterate and demonstrate business impact.
• Build and maintain AI-assisted pipeline inspection tools to give RevOps and Sales Leadership real-time visibility into deal health
• Identify opportunities to reduce manual work and improve efficiency across RevOps, Sales, Marketing, and Customer-facing teams
• Partner with cross-functional stakeholders to map processes, identify bottlenecks, and prioritize high-impact automation opportunities
• Drive adoption through enablement: documentation, training, and ongoing feedback loops
• Evaluate and implement new tools and technologies based on ROI, scalability, and maintainability 

What you’ll need:

• 4–7 years of experience in Business Systems, RevOps systems, Data/Systems Engineering, or similar hands-on technical roles
• Proven experience building and deploying end-to-end workflows and automations in business environments
• Hands-on experience with LLM tools and prompt/workflow engineering, with a focus on reliability and real-world use cases
• Experience with automation/orchestration tools (e.g., workato) and/or agent frameworks 
• Strong experience integrating and extending CRM systems (e.g., Salesforce), including workflows, data models, and system integrations
• Experience working with APIs, system integrations, and data flows across multiple platforms
• Experience supporting GTM / RevOps in a SaaS environment
• Strong analytical and problem-solving skills, with the ability to prioritize based on business impact
• High ownership and ability to operate independently from idea to production
• Strong communication skills and ability to work effectively with both technical and non-technical stakeholders

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