Why Suki — and Why Now

Suki is creating a new category in health technology: the AI-powered digital assistant for healthcare. Our mission is simple but profound—give time back to clinicians so they can focus on what matters most: caring for patients.

Today, doctors spend hours navigating complex electronic health record (EHR) systems—modern versions of paper charts that are often unintuitive, fragmented, and time-consuming. Suki changes that. Clinicians using Suki already spend 70% less time on administrative work, and we’re just getting started.

As our platform scales across voice, mobile, and enterprise experiences—and as the complexity of our product portfolio grows—we need a world-class operator to build the connective tissue between product, engineering, data, and our go-to-market teams. We’re looking for a Head of Product Operations to bring rigor, clarity, and velocity to how we build and ship products.

Check out this short video to learn more about our mission and our culture.

The Role

As Head of Product Operations, you will own the operational backbone of Suki’s product organization. You will be the strategic glue between Product Management, Engineering, Data Science, Design, and our customer-facing teams—ensuring that product development is data-informed, efficiently executed, and tightly aligned with business outcomes.

You will build and scale the systems, processes, and analytics capabilities that allow our product teams to move faster, make better decisions, and deliver greater impact. Reporting to the Chief Product Officer, you’ll serve as a trusted strategic partner to executive leadership, bringing operational excellence and a culture of continuous improvement to a rapidly scaling AI-first healthcare company.

This is a rare opportunity to define what world-class product operations looks like at a category-defining healthcare AI company—and to set the bar for the industry.

What You’ll Do

Drive Operational Excellence Across the Product Organization

• Design and implement end-to-end product development processes—from ideation through launch and iteration—that maximize speed, quality, and cross-functional alignment
• Own the product development cadence: planning cycles, sprint rituals, milestone tracking, and executive review rhythms
• Identify and eliminate operational bottlenecks, reducing cycle times and improving predictability of delivery

Build the Product Analytics & Insights Engine

• Stand up and scale a product analytics function that delivers actionable insights on usage, adoption, retention, and clinical outcomes
• Define and maintain the product KPI framework; ensure dashboards and reporting give product leaders real-time visibility into what’s working
• Partner with Data Science and Engineering to build scalable data pipelines that fuel experimentation, A/B testing, and evidence-based decision-making
• Translate complex data into compelling narratives for executive leadership and board-level reporting

Own Cross-Functional Program Management

• Lead complex, cross-functional programs spanning product, engineering, clinical, regulatory, and commercial teams
• Build and manage the integrated product roadmap—ensuring dependencies are mapped, trade-offs are visible, and priorities reflect both user needs and business strategy
• Drive alignment across stakeholders on scope, timelines, and resource allocation for major product initiatives
• Serve as the central coordination point for EHR integration programs, platform launches, and enterprise rollouts

Manage the Product Tech Stack & Tooling

• Evaluate, implement, and optimize the product team’s technology stack—including product analytics, feedback management, experimentation, roadmapping, and project management tools
• Ensure tooling enables seamless collaboration and data flow across product, engineering, and customer-facing teams
• Champion adoption and best practices; train and onboard teams on new tools and workflows

Scale Strategic Communications & Governance

• Design and own the product communication cadence: stakeholder updates, release notes, internal product reviews, and customer advisory board coordination
• Build governance frameworks for product decision-making, prioritization, and resource allocation
• Ensure product strategy and progress are communicated clearly and consistently to executive leadership, the board, and cross-functional partners

Be a Strategic Partner to the CPO & Executive Team

• Partner with the Chief Product Officer to translate product vision into operational reality
• Provide data-driven recommendations on portfolio prioritization, team structure, and investment allocation
• Bring an outside-in perspective: benchmark operational practices against industry best practices and continuously raise the bar

What We’re Looking For

• 10+ years of experience in product operations, program management, product analytics, or a closely related function—with at least 5 years in a leadership role
• Proven experience in healthcare technology or related industry
• A rare blend of both program management rigor and analytics depth—you’re equally comfortable managing a complex multi-team initiative and building a KPI dashboard
• Strong track record of building product operations functions from the ground up in fast-growing technology companies
• Deep expertise in product analytics: defining metrics frameworks, building dashboards, and driving data-informed product decisions
• Experience with AI/ML-powered products is a strong plus; understanding of the unique operational challenges of shipping AI at scale (model lifecycle, data quality, experimentation frameworks)
• Exceptional cross-functional leadership—you know how to influence without authority and build trust with product, engineering, design, clinical, and commercial stakeholders
• Technically fluent: comfortable working alongside engineers, data scientists, and ML teams; you understand APIs, data pipelines, and modern product tech stacks
• Excellent written and verbal communication; able to distill complexity into clarity for audiences from individual contributors to board members
• Bay Area–based is ideal, but not required

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.

In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $250,000 and $300,000 in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

What we want to accomplish and why we need you

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions.  Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

What will you do everyday?

As a member of the Suki Platform product team, you will wear many hats. You will primarily contribute to the Suki Developer Platform, which enables healthcare technology solutions, such as electronic health record systems (EHRs), to incorporate Suki’s AI and voice experiences directly into their applications.

In this role, you will oversee development, launch, and drive growth and product success metrics for various Suki platform solutions. You will write excellent product specifications and work with engineering to ship your product. You will spend time with executive stakeholders, front-line clinicians, and EHR developers to assist them, learn from them, and improve our product. You will establish structures that will enable us to execute at the next level of scale. You will work in close collaboration with our engineering leaders and assist in designing systems for teaching our users to utilize the product better.

While you know how to work hard, you also know how to have fun at work, make friends with your colleagues, and contribute to our diverse and inclusive culture. You will also contribute to making doctors’ lives better by reducing the administrative burden they face every day.

Responsibilities

• Own product strategy and roadmap for core platform capabilities including APIs, SDKs, and integration frameworks.
• Partner closely with engineering teams on system architecture, platform scalability, and developer experience improvements.
• Define clear product requirements and technical specifications for platform services and developer tooling.
• Collaborate with backend engineers on system design, experimentation frameworks, and platform reliability.
• Work with external partners and developers to support integrations and ensure a seamless developer onboarding experience.
• Translate complex technical concepts into clear product direction for cross-functional stakeholders.
• Balance long-term platform investments with near-term product delivery and business priorities.
• Communicate platform vision, progress, and impact to both technical and non-technical audiences, including executive stakeholders.
  
  

Qualifications

• 3+ years of experience in technology, including 1+ year in product management.
• Experience working on developer platforms, infrastructure products, APIs, or integration ecosystems.
• Strong understanding of API design, SDKs, developer tooling, and service-oriented architectures.
• Experience collaborating closely with backend engineers on system design and technical trade-offs.
• Ability to define product roadmaps, manage trade-offs, and translate complex technical systems into clear product requirements.
• Comfortable working in Agile development environments and fast-moving, startup-like settings.
• Strong analytical and strategic thinking skills with the ability to drive platform adoption and business value.
• Excellent communication skills with the ability to engage engineering teams, external partners, and executive stakeholders.
  
  

Preferred Qualifications

• Background in healthcare technology, including experience with EHR ecosystems.
• Familiarity with health data standards such as FHIR and HL7.
• Experience working within regulated environments (e.g., HIPAA, SOC 2).

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.

In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $150,000 and $180,000 in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.