Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe’s Professional Services Sales team works with our most strategic users; You will help customers accelerate their growth and adoption on Stripe. This role is responsible for leading strategic conversations during pre-sales that will transform the payments and financial infrastructure for leading enterprises, ultimately driving revenue growth through our professional service offerings.
What you’ll do
As an Enterprise Services Manager, you will sell large Professional Services engagements to strategic clients and drive Stripe’s future growth engine by building relationships with prospective users and turning them into happy Stripe users.
Responsibilities
- Own the entire Professional Services sales cycle for enterprise companies.
- Partner with Account Executives on named account lists to develop account plans aimed at winning and expanding Professional Services business with enterprise clients.
- Drive the success of Professional Services by managing and forecasting bookings.
- Craft custom proposals that align with clients' business outcomes, utilizing services across Professional Services and partner offerings.
- Advise senior leadership in customer organizations on building business cases for digital transformation.
- Lead pre-sales workshops with customers, focusing on strategy, vision, discovery, and assessment.
- Shape Professional Services deals, and build and negotiate contracts/Statements of Work.
- Engage with Product and Engineering teams to influence product strategy for large clients.
- Collaborate effectively with GTM partners to integrate complementary strategies and drive mutual growth objectives.
- Prepare the delivery team with user insights to ensure that the delivery aligns with the desired business outcomes.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of professional services sales experience, preferably at a technology company or a consulting firm, with a track record of top performance.
- Proven experience in pre-sales and sales of sizable service engagements, as well as in contract and Statement of Work (SOW) development.
- Demonstrated ability to lead large transformational engagements using disruptive technologies.
- Thrives on the urgency and importance of working with our largest customers, achieving set objectives while balancing competing priorities.
- Ability to understand complex business requirements and develop tailored solutions.
- Demonstrated ability to navigate ambiguity to produce strategic insights and identify opportunities.
Preferred qualifications
- Knowledge of the sales cycles associated with a SaaS product or technology platform for strategic enterprise customers.
- An in-depth understanding of the buyer journey and the ability to lead complex, multi-party sales in a highly consultative manner.
- Experience working with upper middle market and enterprise companies.
- A proven track record of driving cross-functional alignment among a broad set of stakeholders, including engineering, sales, support, product, marketing, data science, and senior leadership, to achieve growth targets.
- Experience in building and scaling a go-to-market (GTM) growth discipline, including the development of strategy, processes, and operating models.
- Proven ability to create a strong growth culture within a team.
- Background in a growth-stage internet/software company and/or the payments industry.
- Familiarity with APIs and their role in digital solutions.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Product Sales is a team of deep functional and technical specialists who both lead and advise on deals for the most strategically important products in Stripe’s portfolio. Revenue and Finance Automation (RFA) Product Sales is tasked with attacking a $100B market opportunity for back office finance automation across billing, tax, revenue reporting, and data.
What you’ll do
As a Billing Account Executive (Grower) at Stripe, you will use your sales and product expertise to help drive growth to existing Stripe customers. You will collaborate with the core sales, marketing, product marketing, and product teams to develop deep product and industry knowledge and drive strategic deals. You will be instrumental in leading in depth product discussions with existing and prospective customers – and building and executing against our go to market strategy.
Responsibilities
- Build deep, resilient, and multi-threaded relationships across the client organization and ability to articulate value across different functions and business stakeholders in the organisation.
- The capability to develop and execute formal Strategic Account Plans that map out the client organization, identify short-term and long-term growth opportunities, and forecast renewal/expansion cycles.
- Proactive communication & transparency with consistent value adding engagements, updates, and ability to manage expectations effectively. Acting as a trusted advisor rather than merely a vendor.
- Drive revenue to achieve and over perform on target and KPIs
- Lead upsell conversations of Stripe for existing and prospective customers.
- Drive strategic thought leadership within assigned territory to ensure user success and revenue growth
- Deeply understand the sales process and competitors for Stripe, including software, hardware and payments.
- Serve as both an internal and customer-facing expert on Stripe, especially for your specialized products.
- Synthesize and relay customer feedback and our findings to inform Stripe’s product roadmap.
- Engage with Product, Marketing and User Operations teams to help amplify our growth trajectory.
Who you are
You are an adept salesperson, capable of engaging in business-level and technical conversations at multiple levels of the organization, including CEO, CFO, and CTO. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You’re as comfortable working with clients as with internal stakeholders (including executives). You’re excited to become an expert and to share your knowledge. You’re an organized self-starter, an excellent communicator who is highly analytical and has a track record for improving the processes and organizations around you.
Minimum requirements
- 7+ years of sales or prospecting experience at a technology company and a track record of top performance.
- Owning a direct sales quota, with direct sales experience closing new business and/or expansion of existing users.
- A proven ability to build strong collaborative working relationships with business partners.
- The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.
- A proven ability to be a self-starter capable of driving business results without significant supervision.
- An enthusiastic “roll up your sleeves” mentality.
- Excellent verbal and written communication skills.
- Strong presentation skills, particularly for in-person meetings with multiple stakeholders.
- Proven ability to lead complex negotiations involving bespoke commercial agreements.
- Ability to understand complex technical requirements and craft solutions across multiple stakeholders.
- Excellent verbal and written communication skills.
Preferred qualifications
- Experience in selling billing solutions.
- 3+ years of experience specifically selling financial services or similar software.
- Proven ability to sell in a fast paced environment.
Ready to apply?
Apply to Stripe
Program Manager
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
In this role, you’d be joining the GTM Issuing and Treasury for Platforms team. Our team is responsible for addressing the technical and architectural nuances of the Issuing, Issuer Processing, and Treasury for Platform Products. We help Stripe increase the GDP of the internet by enabling our EMEA users to launch and scale card programs in an efficient and repeatable manner.
What you’ll do
As a Program Manager, you will bring operational leverage to the team by working directly with users to onboard and manage their Issuing programs. You will partner with sales and support teams to scale Issuing while collaborating with Product Management and Engineering to action user feedback and improve our product. Success in this role means providing significant operational leverage across the entire lifecycle, from initial onboarding to growing large-scale platforms.
Responsibilities
- Monitor and oversee regional activation, providing regular reporting on inflight activations, launch dates, and blockers
- Act as the primary escalation point and strategic lead for complex Issuing implementations, ensuring we always put "Users First"
- Partner with Product, Field Deployment Engineers, and Professional Services to build dedicated Issuing squads
- Translate complex user requirements into actionable product and implementation roadmaps
- Audit deal architectures to provide architectural guardrails, specifically around platform and product interoperability
- Codify the "Issuing Playbook" in partnership with Product Management to support new card and account use cases
- Raise clear escalations and provide transparent reporting to leadership on milestone risks and ecosystem health
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 10+ years of experience in card issuing program or project management within technical and regulatory domains
- Deep knowledge and expertise in the card ecosystem, value chain, and requirements of Visa and MasterCard
- Strong cross-functional communication skills with the ability to explain complex technical concepts to non-technical stakeholders
- Experience working directly with customers ranging from ambitious startups to large enterprises
- Proven ability to align a broad set of stakeholders via strong written and verbal communication
Preferred qualifications
- Experience in Stablecoin card issuing
- Hands-on experience with embedded bank accounts and non-card payment rails
- Experience with fintech products, Issuer processing, and card program management
- Proven experience in organizational building or restructuring while maintaining a high bar for user experience
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
As a member of the Partner Solutions Architecture (PSA) team, you will be responsible for providing technical guidance to Stripe’s partners. Our goal is to drive growth through co-solutioning, education and enablement with our partner organisation. The right candidate will be a critical technical liaison to the Stripe Partner Development Manager. This will involve creating comprehensive technical business plans for Partners, including identifying, incubating and bringing to market service/solution offerings built on or with Stripe. A Partner Solution Architect is someone who is intellectually curious, motivated to win, open and entrepreneurial.
What you’ll do
As a member of the team, PSAs build highly consultative trusted relationships with executives and technical decision makers in the customer’s organisation to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. We architect business models with them so they can drive new monetization opportunities and growth.
Responsibilities
- Work with key partners to build out their Stripe capabilities and solutions to grow their business and drive non-linear growth.
- Develop and execute enablement plans.
- Be at the forefront of technical discussions & solution deep-dives with partners on the value Stripe can provide to their clients.
- Engage with CTOs, engineering & other technical leads at key partners to share technology roadmaps, demonstrate the latest innovations, and define a solution strategy to expand the partnership revenue.
- Communicate success internally through QBRs, etc.
- Provide oversight, guidance, and assistance during the partners sales process to ensure mutual success in joint opportunities.
- Educate the Stripe sales team on key partner solutions and capabilities.
- Serve as an advocate for key partners within specific sales regions and identify areas for sales partnership.
- Collaborate on technical content (sample code, demos, etc.) to show partners how to implement specific use cases or best practices.
- Provide Partner-focused guidance on Stripe’s product through feedback.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise.
- Experience co-selling and co-solutioning with go-to-market partners.
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
- Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
- Thorough understanding of the software development lifecycle and API architecture.
- Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.
- Ability to learn Stripe solutions such as Payments, Billing, Connect, and more.
- Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax and legacy systems interact with each other in an enterprise technology ecosystem.
- Strong organizational and time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers.
- Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Our Editorial Team
Stripe’s Editorial team is premised on two notions: that ideas are essential ingredients in fueling economic progress; and that many of the best ideas are under valued. Works in Progress, our magazine of underrated schemes to improve the world, recently branched out into print subscriptions. Stripe Press, our in-house imprint canonizes ideas for Progress—new and old—in beautiful editions. The team recently celebrated one million books sold.
One consequence of building infrastructure at Stripe’s scale is that we see the economy forming in real time. New categories appear before they have names. New business models take shape quietly, then suddenly feel inevitable. Patterns emerge in how people build, sell, hire, and get paid. These signals matter — and sharing them helps policymakers, business leaders, media and the public better understand where the economy is headed.
What you’ll do
We are looking for an entrepreneurial, analytical, curious data writer and editor to join Stripe’s editorial team. In this role, you will partner closely with Stripe’s chief economist to explore datasets that cover millions of companies and trillions of dollars of transactions, and uncover macroeconomic trends, industry shifts, and pockets of innovation. You’ll turn them into enthralling writing for internet audiences including startup founders, other business leaders, policymakers, and media. You’ll distribute your stories across lots of channels, including new ones you’ll run (e.g. Substack), traditional media, social media (you’ll probably tweet a lot yourself), and keynotes delivered by our founders. You'll use LLMs and other AI tools to rapidly prototype analysis, writing, and visuals.
Responsibilities
- Work with Stripe’s data science team to find and interpret signals in Stripe’s data that illuminate emerging trends, new categories, and structural shifts in the global economy.
- Scour publicly available macroeconomic data to weave into stories about trends we’re seeing on Stripe.
- Own data stories end-to-end — from forming the hypothesis, to exploring and analyzing data, to shaping the narrative, visualization, and final content, all partnering closely with our head of economic research.
- Turn complex datasets into clear, elegant visualizations that make ideas legible and persuasive.
- Publish original data-driven editorial, and help ensure the strongest ideas travel — through social, press, partnerships, and speaking platforms.
- Run Stripe Economics, and launch other new editorial channels (e.g. Substack, Twitter) to disseminate data stories and build online communities around them.
- Work closely with the Economics, Data Science, and Policy teams at Stripe to refine questions, validate findings, and uphold a high bar for rigor.
- Collaborate with external researchers, academics, and journalists to extend the reach and impact of Stripe’s economic insights.
Who You Are
You're highly entrepreneurial, enjoying devising and launching new ideas, and relentlessly improving what we already do. You have a knack for turning raw data into a clear insight, a memorable chart, and a story people want to read. You bring taste, curiosity, and a strong editorial point of view, alongside the technical ability to work with data. You have a journalist's instincts — drawn to early signals, skeptical of easy narratives, and motivated by explaining not just what is happening, but why it matters. You care about craft, write well, and enjoy working across disciplines to turn complex systems into clear, rigorous stories.
Minimum requirements
- Experience working with large datasets and producing accurate, public-facing analysis.
- 5 years of experience publishing original work (e.g. running a Substack/newsletter, or writing within a newsroom or media organization).
- Exceptional writer across short and long formats.
Preferred qualifications
- Experience with data science tools e.g. R, python, or equivalent.
- A strong and proven editorial point of view.
- Experience in a fast-paced newsroom or editorial environment.
- Deeply engaged with online discourse, with an established presence on social media or track record of building an audience for your writing.
- Experience creating data visualizations for publication.
- A track record of developing new and creative content formats.
- Experience leading projects and partnering closely with cross-functional teams.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We influence revenue growth across Stripe’s product portfolio, and collaborate with sales, support, product management, and Stripe’s executive team to provide the best experience to our most valued customers.
What you’ll do
As a member of the team, the Solutions Architect will build highly consultative trusted relationships with c-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. You will architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe.
Responsibilities
- Be a key member of the Platform account team with deep involvement in defining the customer strategy; Identify and close new complex opportunities, and accelerate solution adoption.
- Identify and close new complex opportunities, and accelerate solution adoption. Understand and align with the customer’s product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap.
- Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments.
- Work to deeply understand the customer’s business objectives, and then design and apply Stripe’s solutions to their challenges.
- Develop and articulate the end to end customer transformation journey and create future roadmaps and architectures with deep 3rd party integrations in play.
- Conduct business analysis and background research on customers, industries, and competitors with a view to support growth for the user's business.
- Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations, workshops and solution demos.
- Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.
- Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery.
- Participate in sales forecasting, Quarterly Business Reviews and account/territory planning to strategically and tactically align for success.
- Approximately 25% travel is anticipated to help you connect in-person in a meaningful way with users and collaborate internally.
Who you are
You have achieved an experienced position as an enterprise architect, senior solution architect or principal solution engineer and have a successful track record advising enterprise-grade digital native / SAAS / Platform / Marketplace companies, focused on identifying business priorities, formulating technology strategies and designing an end-to-end business solution. You possess deep technical acumen, high interpersonal and leadership skills, and have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success along the entire customer journey. Strategic and creative thinker who can proactively identify challenges, take ownership, and maintain a positive approach when facing difficult obstacles.
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 7+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise.
- Experience in the payments/ billing / invoicing / issuing / banking / Fintech space.
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
- Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
- Thorough understanding of the software development lifecycle and API architectures. A background in writing code in any of Stripe’s primary deployment languages (Ruby, Python, JavaScript, Java, Go, etc.) is a plus.
- Outstanding spoken and written communication skills, presentation skills, and confident in explaining complex concepts to both technical and non-technical audiences.
- Ability to operate independently in a highly ambiguous and fast-paced environment.
- Passion to take on ownership and drive change in a constantly evolving environment.
- Superior verbal and written communication skills in English.
- Ability to travel per business needs.
Preferred qualifications
- Prior experience in consulting.
- Experience at a growth stage internet/software company.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Stripe Capital provides access to fast, flexible financing to businesses, with the mission of helping them accelerate their growth. Businesses use the funds for marketing, hiring, geographic expansion, working capital, new equipment purchases, and much more. Capital has scaled meaningfully over the last few years, both in terms of user impact (over 81,000 businesses received financing through Stripe Capital in 2025 alone!) as well as financial impact as a business line within Stripe. Over 95% of our users say they love using Capital, making us one of Stripe’s most popular products – and we’re just getting started!
What you’ll do
The Capital PM team is responsible for three things – deeply understanding our users’ needs, creating a lending and financing roadmap for the products we want to build, and leading a cross-functional team (across engineering, design, marketing, finance, and more) to get things done.
In this role, you will be responsible for Capital’s International business, product suite, and roadmap. Capital is rapidly expanding across numerous countries and we’ve seen exciting momentum and stellar year-over-year growth. We are looking for a Product Manager who can own our international efforts end-to-end, setting the core vision / strategy as well as growing the existing business. This leader will effectively function as the “mini-GM” of the Capital International business, leading a cross-functional team across engineering, design, sales, marketing, and more to build a best-in-class lending platform. Success in this role means operating and building financing products that serve our users’ needs and growing our reach across more countries and users.
Responsibilities
- Deeply understand the financing needs of users on Stripe, from end borrowers to platforms. Be the voice of the user and the subject matter expert on how Capital can help users with their business objectives.
- Be the face of Capital with major international partners and customers.
- Define Stripe’s product strategy and roadmap for scaling lending solutions globally.
- Partner cross-functionally to design, build, and launch user-facing product experiences.
- Drive the adoption and impact of financing across both direct businesses and platforms.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of experience in product management within technical domains.
- Passion for building technology that promotes economic opportunity.
- Ability to speak the language of many different stakeholders – move effortlessly from engineering scoping to UX design reviews to helping outline legal and compliance requirements.
- Experience aligning a broad set of stakeholders via strong written and verbal communication skills.
- Ability to thrive with significant autonomy and responsibility.
Preferred qualifications
- Experience launching and scaling fintech products.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Audio Visual team at Stripe is tasked with delivering best in class collaboration experiences. This role will be responsible for the research and development of new AV experiences and standards, event production and operation, and project management ranging from office builds to technology rollouts. You will be joining a highly specialized team of AV professionals working towards the implementation of an equitable, functional, and cutting edge hybrid workplace.
Responsibilities
- Research and Develop our AV technology standards across our offices
- Serve as highest point of escalation internally for AV issues and incidents of varying complexity and criticality
- Maintain best in class in office collaboration support through cross functional communication and partnership
- Contribute directly the upleveling and maturation of our services and process, keeping in mind scalability, efficiency, and organization.
- Work directly on and support when needed the production and operation of our highest tiered internal events, such as our Company All Hands
- Ensure the AV experience at Stripe is equitable and consistent across the globe by leveraging remote managed technologies
- Own and manage the design, procurement, installation, and sign off of new office builds and retrofits
- Develop run books and document processes to ensure repeat success for operational support teams and fellow Stripes.
- Ability to work autonomously and navigate ambiguity to deliver on high impact projects
- Work cross functionally with other teams at Stripe in supporting the future workplace
- Expectation of travel to our offices as needed as it pertains to project work and high tiered event support.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of relevant experience in an enterprise environment scaling build and deployment processes
- Prior experience delivering, developing, and writing complex technical solutions
- High level knowledge of AV hardware & software infrastructures
- Working consistently and effectively to collaborate within a global team
- Strong understanding of streaming and event production workflows and the necessary protocols.
- Ability to design and support high complexity production spaces as well as standardized conference room systems
- Experience with managing multiple vendors globally to ensure multiple overlapping projects are delivered on time
- Strong problem-solving skills using a solution oriented mindset and able to drive issues to resolution
- Experience being a catalyst for positive change in a global organization
- Experience empowering the team and leading with empathy and integrity
- Precise communication skills, both written and verbal
Preferred qualifications
- CTS and/or CTS-D certification
- Q-Sys Level 1+ certification
- Dante levels 1–3 certification
- Experience with QSC and Crestron programming
- Project Management experience
- AV managed services oversight inline with ITIL 4 frameworks
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Our Growth team is on a mission to acquire, convert and grow millions of merchants globally across Stripe’s full suite of financial products. We are a cross functional team of engineers, scientists, marketers, designers and product managers that deliver the insights, algorithms, internal systems and tools, and user-facing experiences that fuel Stripe’s growth. In short we make it easy for people to act on their interest in Stripe.
As part of the Growth Design team, you will design products that help bring new users into Stripe and take their first steps with our tools with the strongest possible start. This includes working on products that bridge our marketing and dashboard experiences together, as well as key growth-related customer experiences (e.g., onboarding, user dashboards, product recommendations and more).
What you’ll do
The Product Design team is composed of several teams that work together to help define, create, and deliver all user-facing aspects of the Stripe brand and product. Product Designers work directly with Engineers, Product Managers, Data Scientists, and Marketers in each product area. As members of the product team, they define the user-facing experiences our users encounter on Stripe products, then translate that thinking into a complete experience that can be tested, shipped, and refined. They are responsible for creating well-functioning, beautiful products and experiences that users love, and are eager to recommend to others.
In this role, you’ll work closely with marketing, brand, and our dashboard teams to help new users understand Stripe’s capabilities, create an account, and discover and use Stripe for the first time. You will partner with engineers, data scientists, product managers, marketers, and lawyers to shape product experiences that help people start and scale their businesses on Stripe in their earliest stages of exploring our platform.
Responsibilities
- Reimagine pricing packages for Stripe to simplify and streamline our product offerings for users. You'll be pivotal in evolving how these appear across our funnel to users within the dashboard and think about new patterns for easier activation.
- Help us design beautiful experiences that bridge our marketing and dashboard products, creating a coherent transition for users signing up to Stripe and activating for the first time.
- Work across growth to design experiences that help users take strong first steps on Stripe, activate their account, and find the right set of products for their business.
You will
- Design industry-leading experiences that reduce the friction for new users onboarding to Stripe.
- Understand Stripe’s product suite, customer needs, and developments in AI/ML that could influence our growth strategy.
- Contribute to work across the entire Growth team, including customer acquisition, conversion, and retention experiences.
- Champion design in growth (and growth in the design organization). Apply design priorities and principles to growth projects, and help show how growth work makes progress toward design goals in the user experience.
- Work with engineering and product to design, build, and launch user-facing product experiences.
- Work closely with our partner teams to help support their growth and onboarding needs.
- Partner closely with our user research team and support ongoing research projects.
- Participate in design reviews and share your work regularly with design and company leadership.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years relevant design experience at a tech, product-driven company
- Experience designing onboarding journeys, product demos, or other growth-related domains.
- Experience aligning a broad set of stakeholders via strong written and verbal communication skills
- Ability to thrive with significant autonomy and responsibility
Preferred qualifications
- Ability to reduce complex problems down to the right balance of flexibility, power, and ease of use, especially when explaining technical experiences to non-technical stakeholders
- Have deep curiosity about how things work, and not afraid to get your hands dirty
- Experience with A/B testing, or designing in analytical/data-driven contexts
- Skilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best work
- Comfortable presenting work to stakeholders regularly
- Loves working with other designers to help them learn and grow—and have them help you learn and grow
- Are uncompromisingly service-minded towards our users and your colleagues, but able to set and achieve priorities that find the perfect balance between benefiting the project, the Design team, and all of Stripe
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Stripe EMEA Marketing team is a dynamic and rapidly growing group dedicated to transforming customers into enthusiastic advocates for Stripe. Collaborating closely with sales, we focus on accelerating the path to purchase and enhancing product adoption among our user base. Our regional marketing efforts involve crafting and executing tailored marketing plans that resonate with local audiences, as well as spearheading our most significant conferences and sponsorships that drive go-to-market (GTM) success and business growth. Join us and be part of a culture that celebrates teamwork, innovates boldly, and makes a meaningful impact.
What you’ll do
We’re looking for a strategic, creative, and results-oriented marketing leader to define and drive our Account-Based Marketing (ABM) and Executive Engagement strategy throughout EMEA.
This is a senior individual contributor role for someone who thrives at the intersection of strategy, execution, and cross-functional influence. You will translate global priorities into locally resonant programs, ensuring that Stripe’s most strategic audiences have high-quality, insight-driven experiences throughout their lifecycle, from early exploration to long-term partnership.
Working with regional marketing managers, you will be instrumental in building the programs and operations to engage Executives and prospects with compelling experiences and content to create and nurture sales pipeline. The ideal candidate is data-driven and has an unbridled passion for working hand-in-hand with regional marketing/sales teams to drive successful user outcomes.
Responsibilities
- Craft the executive marketing strategy within high-priority account segments, including established enterprises and digital native businesses.
- Define and execute high-touch programs and executive engagement plans, including virtual and in-person field events designed for senior personas.
- Guide regional marketers on ABM frameworks and best practice that boost awareness and adoption of Stripe.
- Oversee the development of persona based mid- and lower-funnel regional marketing programs to accelerate lead conversion and generate pipeline.
- Partner with Demand Generation, Product Marketing, and Partnerships to identify, scope, and produce localized content and marketing assets.
- Track, measure, and communicate program results, continually optimizing for efficiency and scale while fostering a culture of innovation.
- Be creative in finding new ways to advise a diverse range of enterprise personas about the value Stripe brings to businesses.
Who you are
We’re looking for an experienced, creative, and results-oriented leader who understands the diverse needs of businesses and can effectively collaborate with sales leaders to translate business needs into engagement opportunities.
Minimum requirements
- 10+ years of relevant B2B marketing experience, including specific experience with Account-Based Marketing (ABM), field marketing, and multi-touch campaigns.
- Proven track record of defining and executing marketing strategies that deliver against funnel metrics, KPIs, and pipeline contribution.
- Strong communication skills, including the ability to convey complex topics with simplicity and present business insights in an executive-ready format.
- Strategic mindset with strong analytical capabilities and a data-driven approach to decision-making.
- Deep experience collaborating with Sales teams on joint planning and execution, establishing trust as a strategic partner.
- Experience driving effective ABM programs with measurable results.
Preferred qualifications
- Experience in the payments, financial technology, or adjacent industries, or marketing FinTech solutions or to FinTech companies.
- A startup mentality with a bias to action and the ability to flex in a fast-paced environment.
- Understanding of the payments and ecommerce industries and their partner ecosystems.
- Demonstrated success delivering marketing programs with and through consulting and technology partners.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you’ll do
Responsibilities
- Provide a Gold Standard Experience to your assigned accounts’ key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Customer Success and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Minimum 3 years experience in enterprise level client-facing work
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills in English
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and able to explain API concepts to Stripe’s largest and most technical customers
- Familiarity with SQL and is comfortable building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and is comfortable interfacing with technical teams
- A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization
Preferred qualifications
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
- Ideal experience in the payments industry
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.
What you’ll do
We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.
The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.
Responsibilities
- Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers
- Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
- Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
- Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe
- Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
- In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
- Strong business sense and understanding of underlying drivers and strategy of our user’s businesses
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Strong analytical skills
- Excellent operating rigor including organizational and time management skills
- Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
- History of success as a consultant, pre-sales, technical account management, or equivalent
- Proven track record of achieving targets and goals, preferably in a sales setting
- Track record of managing large, complex projects and/or programs
- Has handled difficult customers or situations and can demonstrate resolutions
- Willingness to tackle things on your own
- Ability to navigate data and people to find answers
- A capability to work well with a wide range of people, both internally and externally
- The motivation and flexibility to work well in a high-growth environment where things change quickly
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
What you’ll do
As an Engagement Manager at Stripe, you will drive Stripe’s future growth engine by leading enterprise-level, strategic users through our integration, implementation and adoption stages that will lead them to become long-term Stripe users and advocates of our products and solutions.
Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers utilize Stripe’s proven Implementation Methodology coupled with their project leadership expertise, to guide and enable users and partners to successfully integrate Stripe’s solutions rapidly while delivering immediate impact and measurable value.
Responsibilities
- Own all facets of the relationship with the User - Our Engagement Managers provide overall vision and direction throughout the program/project lifecycle for Stripe’s most complex user engagements. They are the single point of contact for the Stripe internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to help lead and drive collaboration, knowledge sharing, issue resolution and decision-making.
- Accelerate time to value - Rigorous program/project management and quality assurance practices lead to implementation efficiencies that generate cost savings and speed of business outcomes. Engagement Managers are seasoned leaders who build high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively managing the integration of Stripe’s products into the user’s application/technical architecture, test and change management strategies and transformation timelines.
- Deliver Program / Project Management expertise & innovation - Engagement Managers deliver program/project management expertise based on experience, continuous learning, and in-depth knowledge of Stripe’s products and implementation best practices. They drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment. In addition to this, they play a pivotal role in the continuous improvement and enablement of the Stripe Implementation Methodology and it’s associated tools, templates and processes
- Manage scope, time, cost and quality - The Engagement Manager provides well-established program/project governance to manage requirements in line with the agreed scope and business objectives. This is made possible through effective balance of time, cost, and quality via proactive program planning focused on business outcomes.
- Mitigate and Manage risk - Engagement Managers are responsible for providing proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders. Engagement Managers are the primary interface between the user and Stripe’s Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities.
- Provide Program / Project Governance - Leading into and throughout the Implementation Program and associated projects, the Engagement Manager will work in concert with the User’s assigned Program / Project Manager to instantiate and execute on the agreed Program / Project Governance model and related Stakeholder Management and Communications plan
- Close out the project - Upon project completion, Engagement Managers ensure a smooth transition of the implemented Stripe capabilities into operation for the user. This includes complete knowledge transfer and the handover to Stripe Support
- Engage as part of a thriving internal Engagement Management Community - Our Engagement Managers actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe’s payment infrastructure
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 7+ years of experience working with enterprise level strategic users on on complex technology or business transformation programmes with a track record of top performance or a related field
- Ability to understand complex business requirements and craft tailored solutions
- Ability to quickly learn and explain technical concepts to Stripe’s largest Users in a way which they will understand. Some may be deeply technical. Others may be more business focussed, so you’ll need to talk to Users in a language they can understand
- Proven program management skills and experience
- Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working
- Ability to recognize repeated user-facing issues and build scalable solutions
- Superior verbal and written communication skills
- Ability to operate independently in a highly ambiguous and fast-paced environment
- Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the User side to drive towards an agreed outcome
- Experience in working with or in complex Enterprise organizational and decision making structures
- An ability to work collaboratively with and influence Stripe’s Product and Engineering teams to advocate for our Users and continuously shape the forward roadmap of Stripe’s applications
- Apply structured problem-solving and stakeholder management frameworks — drawing on experience from complex, multi-workstream client engagements to drive programme clarity, alignment and outcomes
Preferred qualifications
- This role is well-suited for professionals with a background in management consulting, technology advisory, or professional services, who are looking to bring their client engagement expertise to a high-growth technology environment.
-
Industry certifications to ensure project success. Typical certifications include:
- Certified ScrumMaster
- PMP or PRINCE2 Certification
-
Prior experience in the payments industry
-
A familiarity with the integration and testing of APIs
Ready to apply?
Apply to Stripe
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Growth Marketing is a team of performance-driven marketers and channel specialists. We partner closely with growth, creative, analytics and regional marketing to drive revenue through self-serve and sales motions. We work globally, across all Stripe offerings and with all company segments - from startups to the largest enterprises.
What you’ll do
Stripe is seeking an SEO to lead the SEO strategy for Stripe Docs, in close partnership with the Global SEO Lead. This individual will play a key role in growing the SEO channel by developing and executing efforts to increase Stripe’s revenue and visibility. The scope includes on-site optimization, content development, international SEO, and technical SEO.
While the ideal candidate is well-versed in all SEO disciplines, sensibilities around user-experience, design, engineering, copywriting, data, product management, and marketing are also required. In this role, you will work closely with cross-functional partners, including Growth Marketing, Product Marketing, Content Marketing, Engineering, Developer Relations, Design, Product, and Analytics.
Responsibilities
- On-site optimization: enhance the website’s content and structure to improve search engine rankings and user experience.
- International SEO: develop strategies to optimize the website for multiple countries and languages, driving global visibility and engagement.
- Technical SEO: address backend improvements to ensure the website is compatible and optimized for search engine technologies and LLM agents.
- Roadmap development: develop strategic plans outlining key SEO initiatives and timelines to achieve short-term and long-term objectives.
- Performance reporting: analyze and report on KPIs to track progress and identify opportunities for further enhancement.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 4+ years of experience crafting and executing SEO strategies.
- Motivated self-starter with high attention to detail, strong follow-through, and the ability to problem-solve independently and carry out tasks with autonomy.
- Tech savvy and cognizant of developments in technology/fintech.
- Deep expertise in researching and interpreting search queries for developer audiences.
- Basic experience with HTML, CSS, and other web programming acumens.
- Deep expertise in all disciplines of SEO, including technical, on-site, and off-site SEO.
- Ability to develop and prioritize content roadmaps to build net new pages that drive incremental business performance.
- Data-driven, and results-oriented leader that’s proficient in B2B and SEO performance data.
- Proven track record of building scalable systems to successfully execute SEO plans.
- Deep expertise in IA and site architecture.
- Ability to develop exhaustive creative briefs for cross-functional execution.
- Excellent communication, presentation, and soft skills (written and verbal) to effectively evangelize and educate on SEO internally.
- Strong cross-functional collaborator with the ability to build relationships and simplify complex topics for partners. Must possess intermediate sensibilities in user-experience, design, engineering, copywriting, conversion rate optimization, data, product management, and marketing
- Ability to develop and prioritize roadmaps that successfully deliver on business objectives.
- Excellent international SEO skills.
- Strong experience creating performance reporting and measuring success.
- Ability to work extensively in Google Drive apps (Docs, Sheets, Slides), Excel, Looker, Tableau, Google Analytics and other reporting software.
- Experience managing stakeholders, with the ability to handle multiple work streams and requests from a variety of stakeholders, balancing each of them to deliver on the true north objectives of the channel and business.
- Strong experience using a variety of SEO tools, including Google Search Console, Google Keyword Planner, SEMRush, and ScreamingFrog.
- Proficient in professional English literacy.
Preferred qualifications
- Experience crafting SEO strategies to acquire technical users (i.e. engineers) and/or partnering closely with Developer Marketing or Developer Relations is highly preferred.
- In-house, enterprise SEO experience is highly preferred.
- Intermediate software engineering background.
- Experience in the following industries: payments, fintech, billing, accounting, tax, startups, enterprise business, and platforms.
- Experience optimizing YouTube video content for search.
- Multilingual literacy is advantageous in any of: German, French, Japanese, Italian, and/or Spanish.
- Experience with localization / translation.
- B2B experience.
- SQL experience and ability to gather data.
- Experience with telemetry and web analytics.
- Bachelor's degree or 4 years relevant experience.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Lyft, Doordash, and Shopify.
What you’ll do
In this manager role you’ll be responsible for a high-performing team of Customer Success Managers. You’ll lead and coach the team, helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with executives at existing enterprise Stripe customers.
Responsibilities
- Recruit, train, and lead a team of Customer Success Managers
- Help drive an engagement model focused on high growth accounts
- Develop both the long-term vision and strategy for the team and drive progress toward key metrics
- Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
- Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
- Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
- Inspire, motivate, and enable individual development to promote career growth of direct reports
Who you are
The ideal candidate for this role will be a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. They will have management and leadership experience scaling a technology sales team, superior communication skills, and a knack for understanding unique customer needs. We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 7-10 years of technology sales or account management experience with 3-5 years of people management experience
- Experience leading sales, account management and operations in an early stage, high-growth technology environment
- Ability to hire, train, and coach a high-performance Customer Success team
- Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
- Demonstrated passion for Stripe’s mission
Preferred qualifications
- Prior experience leading a scaled customer success team
- Prior experience at a growth stage Internet/software company
- Payments experience
- Prior experience in customer success, enterprise account management, partnerships and/or business development
Ready to apply?
Apply to Stripe
Note: if you are an intern, new grad, or staff applicant, please do not apply using this link and visit our jobs page for those specific postings.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the Organization
The Payments organization focuses on developing products and platforms that enable users to accept payments from customers efficiently. This includes building APIs for processing payments, enabling regional, non-card payment options, and extending Stripe's capabilities to make it easy for businesses to accept in-person payments. The Risk Engineering team develops products that minimize financial and regulatory risks while ensuring a seamless user experience, thereby safeguarding Stripe’s brand and financial stability.
Team Matching: exact team matching for one of the subteams within this org will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here.
What you’ll do
We’re looking for Backend engineers who want to make an impact on managing money at a global scale with a passion for building ergonomic APIs. You’ll play a key role in extending our balance management platform and in building out a new funds accessibility platform leveraged by enterprises and SMBs alike. Our team collaborates with many cross-functional teams – from Infrastructure to Product – at Stripe to deliver innovative solutions that address evolving user needs.
Responsibilities
- Scope, design, build, and maintain APIs, services, and large-scale systems that reliably and efficiently handle billions of money movement requests
- Debug and solve critical production issues across services and multiple levels of the stack
- Mentor engineers to help them grow
- Collaborate with stakeholders across the company to build new features at large-scale, while improving internal engineering standards, tooling, and processes
- Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 7-12+ years of industry software engineering experience (does not include internships nor includes co-ops)
- Strong coding skills in any programming language (we understand new languages can be learned on the job so our interview process is language agnostic)
- Strong collaboration skills, can work across workstreams within your team and contribute to your peers’ success
- Have the ability to thrive on a high level of autonomy, responsibility, and think of yourself as entrepreneurial
- Interest in working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users
Preferred Qualifications
- Experience with large-scale financial tracking systems
- Good understanding and practical knowledge in cloud based services (e.g. gRPC, GraphQL, Docker/Kubernetes, cloud services such as AWS, etc.)
Ready to apply?
Apply to Stripe
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Marketplace Sales is a team of deep functional and technical payment specialists who both lead and advise on deals for the most strategically important Marketplace deals in EMEA . Stripe is investing in building out its Marketplace Sales team and as an Account Executive you will be a critical part of the team driving the growth of this segment.
What you’ll do
As an Account Executive, Marketplace, you will use your sales and product expertise to help drive product market fit & growth of Stripe’s products and solutions within the Marketplace segment. You will collaborate with product, engineering and marketing teams to develop deep product and industry knowledge and drive strategic deals. You will be instrumental in leading in depth product discussions with existing and prospect users globally – and building and executing against our go to market strategy.
You are an adept salesperson, capable of engaging in business-level and technical conversations at multiple levels of the organization, including CEOs, CTOs, and Chief Risk Officers. You are used to building value in competitive situations and enjoy working on products that require deep product understanding. You’re as comfortable working with clients as with internal stakeholders (including executives). You’re excited to become an expert and to share your knowledge. You’re an organized self-starter, an excellent communicator who is highly analytical and has a track record for improving the processes and organizations around you.
Responsibilities
- Drive new business and revenue growth by selling our solutions to a variety of marketplace businesses
- Lead complex new and expansion deals related to Stripe’s product offerings, capabilities, and tailored solutions
- Deeply understand the sales process and what competitors offer, with a strong emphasis to overcoming competition to win all deals
- Synthesize and relay customer feedback and findings to inform Stripe’s product roadmap
- Engage with Product, Marketing and Account teams to help amplify our growth trajectory globally
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 10+ years of customer facing experience at a leading technology or payments company and a track record of top performance, working specifically on enterprise or strategic accounts
- Display a deep passion for fraud prevention and develop deep expertise
- A proven ability to build strong collaborative working relationships with business partners internally and externally
- The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment
- Experience building trusted advisor relationships with senior business leaders
- Self-starter capable of operating independently to drive meaningful business results
- Ability to understand complex technical requirements and craft solutions across multiple stakeholders
- Proven experience to lead complex negotiations involving bespoke commercial agreements.
Preferred qualifications
- Experience specifically selling payments solutions to enterprise customers.
- Prior experience selling directly to Marketplaces and/or SaaS platforms.
Ready to apply?
Apply to Stripe
Note: If you are an intern, new grad, or staff applicant, please do not apply using this link and visit our jobs page for those specific postings.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the Organization
Exact team matching for one of the subteams within the following orgs will begin during final stages. If you have a strong preference for a specific org, please flag this to your recruiter during your recruiter screen.
Money as a Service (MaaS)
Money as a Service is a new org within Stripe which is all about making money programmable: funding, FX’ing, sending, spending. The Money as a Service (MaaS) teams build the APIs and product experience that allow Stripe users to perform these money management capabilities on Stripe globally.
You can see some of the recent products we’ve launched:
Payments and Risk
The Payments organization focuses on developing products and platforms that enable users to accept payments from customers efficiently. This includes building APIs for processing payments, enabling regional, non-card payment options, and extending Stripe's capabilities to make it easy for businesses to accept in-person payments. Optimized Checkout and Link teams work to create best-in-class checkout experiences that enhance customer satisfaction and drive merchant conversion rates. The Risk Engineering team develops products that minimize financial and regulatory risks while ensuring a seamless user experience, thereby safeguarding Stripe’s brand and financial stability.
What you’ll do
We’re looking for backend, frontend leaning fullstack, and fullstack engineers who are interested in building software services and platforms that impact thousands of employees and millions of Stripe users, regardless of whether they’re an end user, developer, or partner.
Responsibilities
- Scope, design, build, and maintain APIs, user experiences, services, and large-scale systems that reliably and efficiently handle billions of money movement requests.
- Debug and solve critical production issues across services and multiple levels of the stack.
- Mentor engineers to help them grow.
- Meet directly with our users to help shape product changes.
- Collaborate with stakeholders across the company to build new features at large-scale, while improving internal engineering standards, tooling, and processes.
- Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 2-12+ years of industry software engineering experience (does not include internships nor include co-ops).
- Strong coding skills in any programming language (we understand new languages can be learned on the job so our interview process is language agnostic).
- Strong collaboration skills, can work across workstreams within your team and contribute to your peers’ success.
- Have the ability to thrive on a high level of autonomy, responsibility, and think of yourself as entrepreneurial.
- Interest in working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users.
Preferred Qualifications
- Experience building user interfaces.
- Experience with user research or interaction design.
- Experience designing and building APIs.
Ready to apply?
Apply to Stripe
Technical Partner Manager, EMEA Payment Methods
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Technical Partner Management team is part of Stripe’s Global Partnerships organization and is responsible for managing the technical and operational aspects of strategic product partnerships and programs. Positioned at the intersection of product, engineering, and partnerships teams, our primary focus is the health, performance and scalability of Stripe’s integrations with financial partners.
We drive implementation work with new and existing partners, manage the relationships on an ongoing basis and with these partners, and monitor and optimize stringent quality and performance targets. Our team also drives programs and initiatives to address broad ecosystem challenges, and builds technical solutions and tools that enhance operational efficiency and scalability. The partners in our portfolio have a significant impact on Stripe, and the products from these partnerships are used by millions of our users.
What you’ll do
We are seeking a knowledgeable and proactive Technical Partner Manager to join our Global Partner Engineering & Operations (PE&O) Local Payment Methods (LPM) partnerships team at Stripe. In this role, you will be responsible for building and maintaining strong relationships with key EMEA LPM partners, facilitating technical integrations, launching new capabilities (whether with new or existing partners), and ensuring optimal performance of our solutions with financial partners. The ideal candidate will possess a blend of technical expertise and account management experience, with a focus on driving partner success.
Responsibilities
- Partner Management: Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support.
- Technical Integration: Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time.
- Performance Tracking: Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction. Regularly drive technical reviews to improve partner performance.
- Cross-Functional Collaboration: Work across multiple Stripe teams—including Engineering, Product, and Partner Development—to support and drive process enhancements and technical solutions that benefit partners.
- Incident Management: Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently.
- Operational Efficiencies: Identify inefficiencies within Stripe’s operating model, proposing and driving effective solutions (including both technical and operational requirements) to address them.
- Training and Support: Provide ongoing training, documentation and support to partners, helping them leverage Stripe’s technology and products effectively.
- Feedback Collection: Gather feedback from partners to inform improvements in internal processes and product functionalities, ensuring customer needs are addressed within the organization
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Bachelor’s degree in Business Administration, Computer Science, or a related field.
- Minimum of 5 years of experience in partner management, technical project management, or business operations, especially managing external-facing relationships.
- Proven ability to successfully drive small-to-medium-sized projects with external partners and cross-functional internal stakeholders.
- Excellent interpersonal and communication skills, capable of effectively conveying technical information to non-technical stakeholders.
- A customer-first mindset and strong sense of urgency to scale products and operations through partnerships.
- Strong analytical and problem-solving skills, with experience leveraging data to enhance decision-making.
- Ability to thrive in an unstructured, fast-moving environment.
- The willingness to travel, when necessary
- Fluency in English
Preferred qualifications
- Experience in banking, e-commerce, or payments; with knowledge of payment technologies and ecosystems is preferred.
- Basic to intermediate proficiency in SQL and XML is preferred.
- Experience working in a SaaS or cloud-based technology environment.
- Experience in a high growth technology company
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Billing Solutions Architects (SA) team is a group of specialists with a deep understanding of Stripe's products and the broader subscription, billing, and payments industry. They excel at using Stripe's platform to solve complex customer problems and collaborate with sales teams to create custom solutions and provide strategic guidance to merchants. Their contributions extend to helping achieve revenue and pipeline goals, offering insights on go-to-market plans, and providing valuable feedback to product and engineering teams
What you’ll do
You will be a key technical advisor and solutions expert, driving the adoption of our billing solutions with new and existing customers. You'll collaborate closely with sales, marketing, product, and engineering teams to ensure successful customer go-lives and influence our product roadmap based on market trends and customer needs. This involves building deep relationships with customer stakeholders, developing and delivering technical solutions, and scaling the organization's expertise through training and knowledge sharing. You’ll have the opportunity to shape the future of internet commerce - working on challenging problems at a global scale in a collaborative and innovative work environment. Your primary focus will be on expanding and strengthening Stripe's presence in the EMEA region.
Responsibilities
- Technical Expertise: Serve as the subject matter expert on our billing and revenue recognition solutions, demonstrating deep understanding of order-to-cash processes, customer journeys, and the competitive landscape.
- Solution Development: Architect elegant solutions addressing specific customer challenges, including complex integrations and customizations.
- Customer Success: Partner with sales and alliances teams to drive opportunities for our largest customers, leading solution strategy and laying groundwork for successful implementations.
- Product Influence: Act as the "voice of the customer," providing actionable insights to influence product development and feature prioritization.
- Knowledge Scaling: Create and share best practices, reusable assets, and training materials to enhance go-to-market efficiency.
- Technical Support: Help resolve complex technical issues for key customers, working with customer success and engineering teams.
- Sales Support: Represent technical aspects in sales forecasts, identify potential blockers, and propose solutions.
- Market Engagement: Participate in marketing events, including executive briefings, conferences, and trade shows.
- Regional Expertise: Develop and maintain a deep understanding of the EMEA region's market dynamics, regulatory environment, and business practices related to payments and billing solutions.
Who you are
If you’re passionate about people, ideas, and embracing the unknown; if you see setbacks as chances to learn and grow; and if you believe in the power of focused effort to drive progress—then this is the place for you! You're encouraged to apply even if your experience doesn't precisely match the job description. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions.
Minimum requirements
- 10+ years of experience in technical sales or pre-sales roles, focusing on solution architecture and best practices
- 5+ years of current experience in the payments, fintech, or closely related industry
- Strong technical acumen in API integrations, SaaS platforms, and enterprise architectures, with particular emphasis on order-to-cash processes and billing systems
- Knowledge of regional compliance and regulatory requirements related to payments and billing, including GDPR, PSD2, and local tax laws.
- Extensive experience with subscription, billing, and payment solutions
- Solid understanding of financial infrastructure industry trends and emerging technologies
- Excellent communication skills, with the ability to articulate complex technical concepts to diverse audiences
- Executive presence and strong relationship-building skills
- Passion for customer success and dedication to championing the customer voice
- Excellent communication skills
- Willingness to travel up to 50% of the time
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe is looking for a Public Policy and Government Relations professional to lead our efforts to further deepen and develop our presence, government engagement and policy program in the United Kingdom, and to be a key member of our International Public Policy and Government Relations team.
Stripe is building the economic infrastructure that makes it easier for entrepreneurs and companies all over the world to grow their businesses. We work on some of the hardest technical, business, and regulatory problems around and in this role you will deal with a diverse set of matters that straddle financial services, technology and economic policy in order to identify and advocate for policies that increase the GDP of the Internet.
You will help to actively shape the Public Policy function globally as we continue to develop it over the coming years and work for a growing company in a fast paced environment, while collaborating with numerous functional teams across our organization. The role will help us navigate our growth in the UK—one of our largest markets globally—and advocate for the right policy and legislative environment to do so. The position will be based in London and report to the Head of International Public Policy and Government Relations.
If you are up for the challenge, we would love to hear from you!
What you’ll do
We are looking for a kind, smart, humble and experienced government relations professional that has a track-record within the UK. The ideal person will have a deep understanding of the public policy and regulatory environment, policy-making process and cultural nuances in the UK combined with exceptional advocacy skills, business acumen and product interest. This is going to be a policy-entrepreneur, a great collaborator and someone that will wear many hats. An ability to see through the noise, prioritize, communicate what matters to Stripe and execute on a plan of action will be important.
Responsibilities
- Work together with our Public Policy and Government Relations Team across the globe as well as Stripe’s EMEA GTM, Product and Legal teams to strategically develop, pursue and execute policy and advocacy objectives as part of Stripe’s global policy priorities.
- Influence legislative and wider public policy agendas, gather intelligence and report on developments and propose and execute activities to engage with relevant institutions in the UK.
- Plan, develop and execute policy initiatives and advocacy campaigns that advance Stripe’s policy goals and those of our users.
- Develop and maintain relationships with public policy and government relations representatives across the financial services and technology community, and serve as a representative of Stripe on trade groups or other industry bodies.
- Directly engage senior policymakers and regulators, to educate them about Stripe’s business, vision of the digital economy and the future of payments, and contribution to the markets where we operate.
- Help colleagues across Stripe understand potential policy developments, their implications for our business and products, and Stripe’s strategy.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- At least 8+ years of experience working in a public policy or similar government position, or similar experience at a public policy firm, world class in-house government relations organization or public institution with a focus on the UK market
- Strong industry knowledge and business acumen — an understanding of internet technologies and the financial services and payments industry
- A track record of excellent judgment, capable of making smart decisions in the face of ambiguity and imperfect information and learning from them
- A terrific communicator and writer, fluent in English and adept at working with lawyers, regulators, engineers, business teams, and colleagues to make complex concepts clear and understandable
- Passionate about Stripe’s mission of helping online businesses grow and thrive
- Empathy, humility, and some comedy
Preferred qualifications
- Experience working in a high-growth, rapidly scaling environment
- Industry experience working in technology, payments, merchant or financial services
- Expertise in one or more policy themes with regional and global relevance to Stripe (e.g. open banking, interbank payments, digital currencies, alternative payment methods, technology regulation).
- Familiarity with the broader EMEA market
- Experience engaging with the Government, other policymakers and financial regulators in the UK
- Knowledge of the business landscape and experience with relevant business associations in the UK
- Globally-minded and interested: While the focus will be on the UK and the wider EMEA region, given Stripe’s global presence, projects will inevitably become broader than that and the person will have to translate and explain what’s happening in the region to a global audience within Stripe
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Global Alliances and Channels team focuses on building, supporting and going to market with professional services firms including systems integrators, consultancies, and managed services providers such as Accenture, PwC, Deloitte, Infosys and others. In addition, the team leads the go-to-market initiatives with our strategic technology alliance partners including AWS, Salesforce, Adobe and others. Our objective is to ensure users have access to the broadest set of solutions leveraging the Stripe platform and the deepest set of technology and industry experts, while at the same time ensuring our partners and Stripe build large, mutually beneficial businesses together.
The Strategic Global Alliances (SGA) team focuses on a subset of our highest priority partnerships. These partnerships operate at global scale with Stripe and present opportunities to create significant sales pipeline, deals sold, joint solutions and scaled delivery expertise.
What you’ll do
The Partner Development Manager role will support the overall success of Stripe's Global Alliance with Accenture and other key GSI’s in EMEA, driving joint GTM (Go To Market) and co-sell. You will work alongside the Accenture Global Partner Development Manager (PDM) and other GSI PDM’s to drive net new demand for the partnership in the field across key markets in EMEA. This position is focused on deepening our joint sales motion, joint solutions and delivery capabilities. This position is fast-paced, highly visible, and aligned to quarterly metrics. As a Partner Development Manager you will hold a holistic view of the business, generated by and engaged with Accenture and other partners in EMEA, and will work across the Stripe Sales segments to enhance and grow partner-related Stripe revenue.
You will work cross-functionally with Partner Sales Managers, Partner Development Leadership, and Stripe AEs. You will demonstrate an understanding of the Stripe Partner Ecosystem and the Stripe sales organization, and can recognize high impact opportunities, solutions, support deals for successful engagement with partners, and maintain high business hygiene.
You will drive towards end-customer value that results in business growth to both Accenture (and other GSI’s) and Stripe by being partner-centric in all activities, serving as a leader and advocate for them within Stripe, and accurately representing Stripe within the partner's organization.
Responsibilities
- Partner with Global Accenture PDM and other GSI PDM’s on building strategy, joint solution development, partner enablement, pipeline development and deal closure in the EMEA region.
- Work closely with Accenture and other GSI counterparts to enable Stripe and partner sales teams on the unique joint value prop, lead account mapping workshops, blitz days and co-create opportunities together.
- You will orchestrate and partner with cross-functional resources to support Stripe partner Co-Sell and GTM activities and create/ maintain a long-term, scalable joint GTM model that drives Partner and User success.
- Support key deal execution with Partners, both pre-sales and post-sales (working with Stripe PSMs, PSEs, SAs, and AEs)
- Support weekly pipeline reviews to ensure pipeline information is thorough and accurate
- Broker internal resources, tools, references and/or investments needed to achieve quarterly goals
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred experience is a bonus, not a requirement.
Minimum requirements
- 10+ years of technology GTM experience
- Strategy, sales and development experience, working alongside consulting partners or ISVs
- Process oriented mindset with desire to solve individual challenges while building for scale in mind
- Excellent communication and presentation skills, with the ability to speak to different functional leadership both internally and externally
- Ability to both lead and be a team player on cross-functional teams that include technical, sales, product, and support resources from Stripe and the partner. Creative in terms of leveraging resources to drive outsized impact.
- Willingness to travel be present with partners and sellers in front of our Users and prospects
- Ability to build and execute territory and opportunity-specific plans, in partnership with the Global PDM and other cross functional resources
- Excellent ongoing operational hygiene, accurately representing sales and partner activities in Salesforce
Preferred Experience
- Accenture direct or in-direct GTM experience
- Experience driving GTM GSI’s such as PwC, Cognizant, Infosys, Deloitte
- Exposure to payments, commerce and Q2C landscape, and understanding of how Stripe’s stack can differentiate and compliment ISV solutions in different integration models.
- Experience building successful joint GTM solutions with partners
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.
What you’ll do
You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.
Responsibilities
- Lead the post-sale engagement, retention, and growth of your customers, partnering closely with the Account Executive
- Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
- Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team
- Evangelize Stripe customer success stories and customer success systems and processes
- Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
- Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry
- Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities.
- Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
- Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 8+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product
- Strong analytical skills and operating rigor
- Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
- History of success as a consultant, pre-sales, technical account management, or equivalent
- Experience building comprehensive account plans
- Proven track record of achieving targets and goals, preferably in a sales setting
- Track record of managing large, complex projects and/or programs
- Experience handling difficult customers or situations and can demonstrate resolutions
- Must work within a team environment with sales and services peers
- Ability to navigate data and people to find answers
- A strong understanding of our business and products, and an ability to research/self-starter
Preferred qualifications
- Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Willingness to tackle things on your own
- A capability to work well with a wide range of people, both internally and externally
- The motivation and flexibility to work well in a high-growth environment where things change quickly
Ready to apply?
Apply to Stripe