Reporting to the Senior Director of Product, Customer Value, you will be instrumental in defining and executing the vision for a scalable, secure, and extensible AI/ML foundation. You will build the core machine learning infrastructure and developer platform that powers intelligent features across the company, and enables product teams to rapidly develop, evaluate, deploy, and monitor AI solutions with confidence. Please note that this is a hybrid role based in New York City or San Francisco with an expectation to be in office 2-3 days a week.

What you’ll do:

• Shape and drive the AI/ML platform strategy and roadmap. Advance the long-term vision for our core ML infrastructure and AI developer platform, ensuring it enables rapid experimentation, safe deployment, and scalable production use across all product teams.
• Lead continuous discovery with feature teams. Run an ongoing discovery motion with product, clinical, and engineering teams to deeply understand emerging AI use cases, pain points, and workflow gaps; translate those insights into a clear, prioritized roadmap that balances immediate enablement needs with long-term platform scalability and technical strategy.
• Align platform investments to business impact. Prioritize infrastructure initiatives based on customer value, scalability, and ROI, ensuring the platform supports enterprise-grade performance, security, and cost efficiency.
• Define platform solutions in close partnership with Engineering leadership. Collaborate with engineering managers to translate ambiguous AI/ML needs into well-scoped, technically sound platform capabilities, with clear problem statements, success metrics, definition of done, and thoughtful rollout and enablement plans that drive strong adoption among internal developers.

What success looks like: 

• Establish clear service standards for the AI/ML platform and consistently improve performance, stability, and scalability.
• Build feedback loops with internal teams and measurably improve satisfaction by reducing friction and increasing self-serve capabilities.
• Expand access to high-value data and platform capabilities while reducing the infrastructure burden on feature teams, enabling them to ship impactful AI features more quickly.

What you’ll bring:

• 4+ years of Product Management experience, including ownership of highly technical platforms, infrastructure, or developer-facing products.
• Demonstrated experience partnering deeply with Engineering to ship scalable, reliable systems in production environments.
• Strong understanding of AI/ML systems and workflows (e.g., model lifecycle, evaluation, deployment, observability), with the ability to translate complex technical concepts into clear product direction.
• Track record of driving roadmap clarity in ambiguous, fast-moving spaces and delivering measurable outcomes.
• Experience running continuous discovery with internal users and translating feedback into high-impact platform improvements.
• Ability to define clear success metrics, service standards, and rollout strategies that drive adoption.
• Excellent cross-functional communication skills, with the ability to influence senior technical stakeholders without formal authority.
• Prior machine learning engineering experience is preferred but not required

The target base salary range for this position is $150,000 - $202,400, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Director, Product Operations, the Senior Program Manager, Member Growth II will drive cross-functional initiatives that are critical to delivering high-impact outcomes for product. You’ll partner closely with product managers, engineers, designers, and cross-functional stakeholders to plan, execute, and optimize strategic programs that align with company goals. 

This role requires a systems thinker who thrives in ambiguity, excels at stakeholder coordination, and brings a strong sense of accountability and structure to fast-paced programs that rely on various teams to deliver holistic business impact. Your initial focus will be driving a portfolio of high-impact member growth initiatives - partnering across Product, Data, Revenue, Finance and external teams to identify priorities, challenge assumptions, and execute against opportunities that improve engagement and business outcomes. 

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

Key Responsibilities

• Lead end-to-end program planning, execution, and delivery across multiple product, marketing, engineering, and cross-functional teams teams.
• Define and track success metrics tied to member growth and program impact, using insights to continuously refine priorities and improve outcomes.
• Create and manage comprehensive program plans - including clearly defined success metrics tied to member growth and timelines - ensuring measurable impact and on-time delivery.
• Translate complex program data into clear, actionable updates for senior stakeholders - highlighting progress, risks, and business impact to support informed decision-making.
• Drive clear communication and alignment across stakeholders. Continuously gather and apply stakeholder feedback to enhance the quality, reliability, and impact of program outcomes.
• Identify risks, dependencies, and blockers - facilitating resolution and tradeoff decisions.
• Foster continuous improvement by implementing scalable processes, retrospectives, and feedback loops.

What success looks like: 

Cross-functional initiatives are delivered on time and within scope, with clearly defined milestones, owners, and measurable outcomes tied to member and business impact.Programs drive meaningful improvements in member engagement and overall growth, with clear visibility into performance and outcomes.Programs consistently ladder up to strategic company goals, with clear reporting on progress, risks, and business impact.Stakeholders trust the program manager as a source of clarity and accountability, proactively surfacing insights, tradeoffs, and recommendations to enable fast, informed decision-making.Continuous improvement practices are in place, including retrospectives, process iteration, and scalable approaches that increase program effectiveness over time.Metrics are clearly defined, tracked, and used to drive action, with a focus on outcomes that reflect program impact and effectiveness.

What we expect from you: 

• 7+ years of program management, product operations, project management experience within a high-performing tech org, preferably embedded in product, engineering or marketing.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with project stakeholders, including communicating effectively to the executive level.
• Familiarity with project management tools (e.g. Asana, Coda)
• Organizational and multitasking abilities to manage a high volume and frequency of detailed requests, some of which require a tight turnaround
• Proven self-management, time-management and organizational skills
• Analytical mindset for prioritizing and decision-making

The target base salary range for this position is $180,000 - $222,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

As Senior Pricing Strategist you will play a critical role in shaping Spring Health’s monetization strategy. You will shape how Spring Health translates product value into scalable, market-aligned pricing and packaging constructs. You will partner closely with Product, Revenue, Finance, Actuarial, and PMM to set and execute pricing and packaging strategies that drive improved commercial outcomes, achieve business goals, and deliver real customer value. Reporting to the Director of Pricing & Packaging, this high-impact individual contributor role focuses on forward-looking pricing strategy.

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

What you’ll do: 

• Develop and refine pricing and packaging frameworks for new and existing products, ensuring alignment with customer value, product roadmap evolution, and long-term margin objectives.
• Conduct rigorous financial modeling and scenario analysis to inform pricing decisions across segments, products, and go-to-market motions.
• Own competitive pricing and packaging intelligence, synthesizing market insights into clear strategic recommendations that strengthen differentiation and price positioning.
• Establish and maintain ongoing pricing reporting and structured market research processes to inform monetization decisions.
• Collaborate cross-functionally with Product, Product Marketing, Revenue, and Finance and to inform go-to-market planning and value narratives.
• Create and enable clear internal guidance and external-facing pricing artifacts that reinforce value and differentiation and support positive commercial outcomes.

What success looks like:

• Monetization impact: Pricing and packaging strategies drive measurable improvements in win rates, average deal size, and margin performance.
• Strategic rigor: Pricing recommendations are grounded in strong financial logic, competitive insight, and clear executive-ready narratives.
• Competitive clarity: Regular benchmarking informs product positioning and pricing roadmap decisions.
• Scalable frameworks: Pricing structures are durable, executable in-market, and aligned with long-term product and business strategy.

What you’ll bring: 

4+ years of dedicated experience in pricing strategy and monetization, with management consulting experience strongly preferred.Strong pricing analytics foundation with advanced Excel/Sheets modeling capabilities and comfort working with financial and operational data.Experience collecting competitive benchmarking and conducting market research to inform pricing and packaging strategy. Strong communication skills, with the ability to distill complex findings into straightforward value driven narratives for Product, Finance, and Sales stakeholders. Comfort operating independently and cross-functionally to identify and solve key business problems.

The target base salary range for this position is $121,500 - $153,830, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Group Product Manager, Care Orchestration, this full-time Product Manager II will be immersed in the mission-critical work of the Match pod. This team is at the forefront of leveraging Machine Learning and in-care intelligence to connect members with the right provider and care pathway, directly influencing clinical outcomes and the member experience. It is an execution-heavy role that will challenge you to deepen your product craft in AI-driven healthcare systems.

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you’ll do:

• Own the end-to-end product lifecycle for your pod, from problem definition through delivery and iteration
• Translate ambiguous user and business problems into clear product requirements and prioritized roadmaps
• Partner closely with Engineering, Data Science, and Design to define solutions, trade-offs, and delivery milestones
• Use data, experimentation, and customer insight to inform product decisions and measure impact
• Work with ML engineers and data scientists to define goals, data needs, evaluation methods, and quality gates
• Identify opportunities where AI/ML can solve real user problems and deliver measurable value
• Build strong, trust-based relationships with cross-functional partners across product teams

What success looks like:

• High-quality features and improvements ship consistently and improve key metrics (e.g., conversion, retention, care quality)
• ML-powered capabilities you support are well-scoped, measurable, and improved through iteration
• You are a reliable execution partner who unblocks the team and drives clarity in ambiguous spaces
• You’re known as a strong collaborator across product, engineering, and data science

What You’ll Bring:

• 2–4 years of product management experience, or equivalent experience working on software products
• Strong execution skills: ability to break down problems, prioritize work, and deliver incrementally
• Analytical mindset: comfortable interpreting product metrics, user behavior, and experiment results
• Experience working closely with engineering teams to ship complex products
• Clear written and verbal communication, especially in cross-functional settings
• Experience partnering with data scientists and ML engineers to build, evaluate, and launch ML-driven product solutions that address user needs and deliver measurable business impact.
• Comfort with learning how ML systems work, asking good questions, and collaborating with technical partners
• Ability to reason about model performance, evaluation, and trade-offs

Nice to have:

• Background in healthcare, marketplaces, or recommendation systems

The target base salary range for this position is $123,000 - $165,470, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.
  
  #LI-JD2
  #LI-Hybrid

Reporting to the Head of Engineering, New Venture, and partnering closely with engineering, product, and clinical teams, the Senior Data & Insights Engineer will own the end-to-end data layer, from pipelines and data models to analytics and dashboards, ensuring data is reliable, accessible, and drives decision-making across the business.

This is not a narrow pipeline-focused role, but a high-impact, high-autonomy position where you will be the go-to partner for answering critical business and product questions, ensuring data integrity, and continuously improving how data flows across systems. You will work across backend systems (Postgres), our data warehouse (Snowflake), and analytics tools (e.g., Mixpanel) to unify fragmented data into a reliable and actionable source of truth. In this early-stage environment, you will have the opportunity to define both the data architecture and how data is used day-to-day, with full ownership of the data layer and direct impact on product, clinical, and business decisions.

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

What you’ll be doing:

• Build and maintain data pipelines that move data from application databases (e.g., Postgres) into Snowflake.
• Design, extend, and optimize data models across backend systems and the data warehouse.
• Ensure data reliability, integrity, and timeliness across all systems and reporting layers.
• Translate ambiguous business and product questions into clear analyses, dashboards, and SQL queries.
• Develop dashboards and self-serve analytics tools for product, clinical, and operations teams.
• Identify and resolve data discrepancies across systems (e.g., backend, warehouse, analytics tools).
• Integrate and reconcile multiple data sources into a consistent and trusted source of truth.
• Partner cross-functionally to define metrics, improve data accessibility, and drive data-informed decisions.
• Evaluate and implement tools for data orchestration, transformation, and scaling the data platform.
• Continuously improve data architecture to support a transition from scrappy workflows to scalable systems.

What success looks like in this role:

• The team trusts data and uses it daily for decision-making
• Key metrics are clearly defined, consistent, and easy to access
• Data discrepancies are proactively identified and resolved
• New data questions can be answered quickly without reinventing pipelines
• Dashboards and reporting tools are widely adopted and reduce reliance on ad hoc requests.

What we expect from you:

• 5+ years of experience in data engineering, analytics engineering, or similar roles
• Strong SQL skills (Snowflake or similar data warehouse experience required)
• Experience working with backend systems (Python, Postgres or similar)
• Proven ability to build and maintain data pipelines (ELT/ETL)
• Experience working with product analytics tools (e.g., Mixpanel, Amplitude)
• Strong intuition for data quality and debugging inconsistencies across systems
• Ability to turn ambiguous questions into structured analysis and insights
• Comfortable operating in a high-autonomy, fast-moving environment

Nice to Have

• Experience with tools like dbt, Airflow, Dagster, or similar
• Experience designing event tracking systems
• Exposure to healthcare or regulated data environments
• Experience building a data stack from early stage to scale

The target base salary range for this position is $159,100 - $196,480, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is seeking a Senior Actuarial Scientist to join our Customer Value team. Reporting to the Associate Director of Actuarial Analytics, you will own the development of ROI models that quantify cost savings and downstream impact for our employer and payer populations.

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

What you’ll do

• Build and maintain actuarial ROI models to quantify cost savings, utilization changes, and downstream impact across employer and payer populations
• Present ROI findings directly to prospects and clients, distilling complex technical concepts into compelling, executive-ready storytelling
• Develop strong partnerships with revenue, product, finance, and data science teams to align on core assumptions
• Support emerging product evaluations by refining methodologies and validating financial assumptions
• Contribute actuarial expertise to product prototyping and development to help shape scalable financial frameworks
• Build custom savings and cost models using Excel and other spreadsheet applications
• Query databases using SQL to extract and analyze data to inform model assumptions
• Communicate the impact of custom configurations on price and margin to internal stakeholders
• Leverage AI tools to enhance the speed and quality of results delivered to our customers
• Collaborate cross-functionally to ensure actuarial rigor is applied to all external-facing financial metrics

What success looks like in this role

• Develop a deep understanding of how Spring Health delivers value to customers, specifically through health plan integration
• Clearly communicate analytical concepts and financial results to both technical and non-technical audiences, including customers and internal leadership
• Successfully partner with cross-functional teams to launch ROI measurement frameworks for new products
• Stay current on ROI methodologies and macroeconomic trends impacting medical insurance to ensure our models remain industry-leading

What you’ll bring

• Associate or Fellow of the Society of Actuaries (ASA or FSA) designation
• 5+ years of experience in financial or actuarial analysis
• Hands-on experience working with medical claims data, including ICD-10 and CPT codes
• Advanced proficiency in Excel and experience writing SQL queries to retrieve data
• Ability to work independently and align priorities with cross-functional stakeholders
• A focus on progress over perfection, with the ability to remain poised in a fast-paced environment
• Experience working on small, agile teams or within a startup environment (preferred)
• Experience in external-facing roles or client presentations (preferred)
• Experience in vendor evaluation or benefits consulting (preferred)
• Prior exposure to statistical inference methods or experience working with R (preferred)

The target base salary range for this position is $159,000 - $196,480, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Senior Director of Product, Care Foundations, you will take on a high-impact role in building and delivering experiences for our members needing services that support their therapy experience. A key component of this is building tools that allow the human agents that support and guide our members to work at the top of their training and/or licensure.  

Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2–3 days per week at our 2 Embarcadero Ctr. location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you’ll do:

• Leverage automation and AI-assisted workflows to streamline service delivery, communication, and task management, improving overall efficiency and experience
• Gather, synthesize, and apply user feedback to deliver experiences and tools that move metrics meaningfully 
• Drive additional  innovation by deeply understanding usage and experience of what you have built - to further meet the users’ functional and emotional needs
• Partner with analytics and data science to measure and analyze the impact of your initiatives, using insights to continuously refine and improve effectiveness.
• Work closely with the broader Product organization to set strategy within your team’s scope, serving as the subject matter expert and helping guide organizational decisions.
• “Roll up your sleeves” and drive results as an independent, self-driven product manager with stage-appropriate product management rigor and attention to detail.
• Stay informed on industry trends, competitor products, and emerging technologies, proactively sharing insights to shape and evolve product strategy.

What success looks like in this role:

• Meaningfully impacting Spring’s COGS and Gross Margin by driving containment within high-quality, agentic experiences
• Maintain high customer satisfaction with servicing experiences (as measured by CSAT)
• Meaningfully impact the time it takes for human agents to resolve member and provider issues
• Strong relationships with operations stakeholders such that the incumbent can work under minimal supervision to strategize, make decisions, and  achieve their goals

What we expect from you:

We’re looking for an experienced product manager with demonstrated talent for creativity and execution. Experience working with regulated industries, in AI/ML, and having worked in a high-growth startup environment is a big plus. 

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field
• 7+ years of product management experience with a solid track record of delivering successful products focused on efficiency and streamlining complex processes
• Ability to quickly build empathy for target users and teams—you can understand their daily realities, learn their language, and translate their needs into intuitive, efficient product experiences.
• Superior ability to seek and use data to inform decision making and hypothesis formation
• Comfort with a high-growth, dynamic environment, and an ability to balance agility with consistency as business priorities, user needs, and our competitive environment evolves
• An ability to navigate ambiguity, with a bias towards rapid execution over process 
• A self starter who demonstrates strong judgement and negotiation skills when given autonomy
• Aptitude and desire to build effective internal and external relationships with varied and demanding stakeholders
• Strong technical knowledge and foundation in AI/ML and SaaS capabilities 
• Experience integrating homegrown platforms with third party tools

The target base salary range for this position is $200,000 - $243,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Senior Director, Product, Member Growth the Lead Product Manager, Member Growth, Benefits will revolutionize how users navigate their mental health benefits. 

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

What you’ll do: 

• Own the product vision, strategy and roadmap for the member experience of benefits, focusing on how members understand and access care.
• Drive a member-centric information architecture for users to ensure clarity, consistency, and maintainability.
• Partner deeply with Engineering and Data to translate complex eligibility and coverage constraints into a coherent UX.
• Lead cross-functional delivery with Design, Engineering, and Clinical Ops from discovery through iteration.
• Build and run the rollout playbook with CSMs, including enablement materials and customer-facing messaging.
• Define success metrics and instrumentation to iterate based on data and qualitative research.
• Create alignment across stakeholders and make tradeoff decisions anchored on member outcomes.

What success looks like:

• Measurable impact to increase in billable appointments for members
• Support Volume Reduction: Achieve a reduction in benefits-related support tickets by improving UI clarity and self-service paths.
• Self-Service Adoption: Increase the percentage of members successfully verifying eligibility via the app without requiring support intervention.
• Roadmap Execution: Deliver P0 and P1 benefits-related features on the roadmap within established development timelines.
• Member Sentiment: Maintain high "Ease of Use" ratings in post-interaction member surveys specifically for the benefits discovery experience.
• Stakeholder Alignment: Establish a regular roadmap review process that results in high stakeholder agreement on priority tradeoffs.
  

What you’ll bring:

• 7+ years of Product Management experience with ownership of a core user-facing experience area.
• Demonstrated experience simplifying complex systems into clear user experiences.
• Proven track record of driving launch readiness and adoption with go-to-market partners.
• Experience working with healthcare infrastructure or within an early-stage startup environment.
• Excellent communication skills and the ability to influence stakeholders through data-driven tradeoff decisions.

The target base salary range for this position is $182,000 - $242,880, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

The Senior Product Manager for AI Trust & Safety will own the roadmap and champion the standards to ensure AI experiences in Spring Health’s products are safe and trustworthy. You will shape the definition of 'safe and effective' AI by leading efforts in model evaluation, operational approval gates, and safety measurement, collaborating with engineering, data science, legal, and clinical stakeholders to implement this strategy. Reporting to the Senior Director of Product, Customer Value, this hybrid role is based at our New York City office (60 Madison Avenue), with 2-3 days per week in-office required.

What you’ll do:

• Own the roadmap for the AI Trust & Safety pod, prioritizing and driving investments to continually improve safety across AI experiences in the Spring Health platform.
• Define a strategy to leverage data to improve performance of AI systems
• Shape and evangelize the standards for what “safe and effective AI” means in Spring Health’s context
• Define operational approval gates for AI features before they’re deployed in production
• Partner with ML engineers and data scientists to scope and prioritize technical work that enables AI safety & trust

What success looks like: 

• Establish and operationalize robust evaluation protocols for AI-driven features.
• Achieve measurable improvement in AI interaction safety and reliability metrics.
• Drive cross-functional operational alignment on trustworthy AI standards across Legal, Clinical, and ML teams.
• Advance Spring Health’s market leadership on AI safety in mental healthcare

What you’ll bring:

• 4+ years of product management experience, with a focus on ML/AI systems
• Strong ML fluency. Understands model lifecycles, performance metrics, failure modes, and validation methods.
• Experience defining goals and specs for model evaluation, red teaming, or risk mitigation
• Strong cross-functional communication and alignment skills across technical, clinical, and regulatory teams
• Demonstrated ability to take end-to-end ownership of complex problems and drive outcomes in high-velocity, ambiguous environments.

Nice to have:

• Prior experience in a data science role
• Familiarity with human-in-the-loop evaluation pipelines or post-deployment model monitoring
• Understanding of emerging AI regulatory frameworks (e.g., EU AI Act, U.S. HHS guidance)

The target base salary range for this position is $150,000 - $202,400, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Associate Director of Product, Complex Care, you will take on a high-impact role in building the tools and workflows that power Spring Health’s workplace mental health services, ranging from employee support and manager consultations to crisis response and return-to-work guidance. Your work will improve operational efficiency, strengthen care delivery, and create seamless, connected experiences for members, providers, and employer partners.

Please note that this is a hybrid role based in New York with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Ave.

What you’ll do:

• Design tools that enable care teams, clinical operations, and providers to operate efficiently, confidently, and consistently across all Workplace Care services.
• Improve the experience of members seeking workplace support by reducing time to care, clarifying next steps, and ensuring smoother, more connected care journeys.
• Partner closely with clinical operations to understand workflow needs and craft solutions that reduce administrative burden and elevate care quality.
• Identify opportunities to simplify and standardize workplace workflows— intake, triage, coordination, documentation, or follow-up—to improve reliability and outcomes.
• Use automation and intelligent workflow design (including AI where appropriate) to streamline manual tasks and support faster, more accurate service delivery.
• Gather and synthesize insights from care teams, employers, and internal stakeholders to inform product direction and continuous improvement.
• Collaborate with Data Science to define metrics and evaluate the impact of workflow improvements on efficiency, timeliness, satisfaction, and outcomes.
• Work cross-functionally with Engineering, Design, Clinical Ops, Customer Success, and the AI Servicing Platform team to deliver scalable, high-quality solutions.
• Lead the full product lifecycle—from problem discovery to launch—with clarity, structure, and strong cross-functional alignment.

What success looks like in this role:

• Members accessing workplace support experience faster resolution times, clearer guidance, and smoother transitions into ongoing care.
• Care teams and providers see measurable reductions in manual work, documentation time, and overall workflow friction.
• Workplace workflows operate more consistently across teams and customer accounts, improving reliability and reducing escalations.
• Operational improvements translate into stronger employer-facing outcomes, supporting renewal and expansion conversations.
• Automation and workflow enhancements meaningfully shorten SLAs and increase throughput.
• High adoption and satisfaction from internal users, reflecting an intuitive, predictable, and effective servicing experience.
• High-quality launches delivered consistently, with clear metrics and evidence of impact across care quality, efficiency, and member experience.

What we expect from you:

We’re looking for an experienced product manager with demonstrated talent for creativity and execution. Experience working with healthcare infrastructure, in AI/ML, and having worked in an early-stage startup environment is a big plus. 

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
• 5+ years of product management experience with a solid track record of delivering successful products within or adjacent to the healthcare industry.
• Experience building clinical tools or EHR systems, with a deep understanding of provider workflows, documentation processes, and the realities of clinical practice.
• Empathy for providers and clinical teams—you understand their daily realities, can speak their language, and translate their needs into intuitive, efficient product experiences.
• Broad healthcare knowledge, ideally spanning beyond mental health.
• Comfort with a high-growth, dynamic environment, and an ability to balance agility with consistency as business priorities, user needs, and our competitive environment evolves
• An ability to navigate ambiguity, with a bias towards rapid execution over process 
• A self starter who thrives when given autonomy, with aptitude and desire to build effective internal and external relationships
• Strong technical knowledge and foundation in AI/ML and SaaS capabilities

The target base salary range for this position is $150,000 - $202,400 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are looking for an experienced Senior Product Manager who will build foundational and new experiences to drive growth and impact of our Specialty Care program, serving members who have a broad range of complex behavior health conditions. You will own discovery, solution definition, prioritization, and execution of key initiatives to eliminate barriers to care with a focus on higher-acuity members. 

Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. 

What you’ll be doing:

• Partner with the Specialty Care team to define and execute the product strategy and roadmap, ensuring alignment with the company’s strategic objectives and user needs
• Lead and engage a cross-functional team of engineers, designers, subject matter experts, and data scientists to deliver high-impact products
• Conduct and source comprehensive market research to identify new opportunities and understand the evolving competitive landscape.
• Collaborate with other departments to ensure products comply with regulatory standards and align with business goals.
• Cultivate a high-performing team, setting clear expectations, providing continual guidance and feedback, and fostering a culture of innovation, collaboration, trust, accountability, and growth. 
• Stay informed of industry trends, best practices, and emerging technologies to inform and influence the product strategy and direction.
• Work with team members to build a portfolio of internal core competencies and best-in-class partnerships in a complex healthcare ecosystem. 

What success looks like in this role: 

• Continuously enhance and expand Specialty Care programs, driving care model innovation at scale to support our highest acuity members.
• Build trusting relationships with cross-functional teams including operations, revenue, medical affairs, and data science.
• Deliver market-leading customer and member satisfaction, usability, and outcomes.
• Exceed business objectives across reach, utilization, and clinical improvement. 

What we expect from you:

• 5+ years of product management experience; at least 2 years within the behavioral health, healthcare, or a related field strongly preferred. 
• Proven track record of delivering successful products, ideally in a startup or fast-paced environment. 
• Excellent analytical, decision-making, and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to communicate complex concepts clearly and persuasively across different audiences. 
• Experience working with cross-functional teams in a collaborative environment. 
• Experience leveraging AI, automation, or personalization systems to improve engagement  is a strong plus.
• Familiar with agile development methodologies and user-centric design principles. 

The target base salary range for this position is $150,000 - $202,400,, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are looking for a Senior Product Manager to lead our acquisition and activation strategy, with a particular focus on care continuity for higher-acuity members. Reporting to the Senior Director of Product, Member Growth, you will operate at the intersection of growth strategy, clinical care models, and product execution, shaping how Spring Health scales program impact through data-driven iteration, experimentation, and system-level thinking.

Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. 

What you’ll be doing:

• Contribute to our mission to eliminate every barrier to mental healthcare for our members.
• Define and own growth KPIs for acquisition and activation, ensuring metrics reflect both business outcomes and clinical intent.
• Identify, prioritize, and test growth levers across the member journey, with a focus on acquisition and activation for higher-acuity members.
• Build and maintain a continuous experimentation roadmap, partnering with data, design, engineering, data science, marketing, and clinical teams to rapidly design ethical, clinically sound tests that drive measurable impact.
• Organize cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement.
• Use qualitative insights, behavioral data, and experimentation results to continuously refine strategy and prioritization.
• Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations.
• Autonomously leverage data to inform product decisions, measure effectiveness, and iterate.
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders.
• Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

What success looks like in this role: 

• Meet or exceed targets for utilization and revenue for Specialty Care. 
• A clear, data-informed growth roadmap that aligns clinical priorities with measurable engagement and retention improvements.
• Foster a team culture of high-velocity experimentation and continuous improvement.
• Cross-functional teams are aligned on what growth means and how it’s measured.
• Your work meaningfully contributes to both member outcomes and business impact without compromising care quality.

What you’ll bring:

• 5+ years of consumer-facing product management experience, with a track record of driving user growth. 
• Strong analytical skills and experience with data-driven decision making.
• Expert-level experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development.
• Experience working with cross-channel customer marketing platforms and A/B testing tools.
• Exceptional communication, organizational, and collaboration skills.
• Passion for mental health and a commitment to improving access to care.
• Ability to thrive in a fast-paced environment. 

Preferred qualifications:

• Healthcare / health tech or benefits tech experience
• Hypergrowth start-up experience
• Fluency with Looker, Mixpanel, Iterable, and/or Eppo

The target base salary range for this position is $150,000 - $202,400, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is looking for a Senior Product Designer to join our Member Growth team. Reporting to the Senior Design Manager of Member Growth, you will leverage the end-to-end product design process to increase the number of people who utilize their Spring benefits, find the right care, and improve on Spring’s member platform. You will co-lead your pod, partnering with PMs, Engineering, Data Science, and Marketing to execute Spring’s product strategy through experiments and other investments to remove mental health barriers worldwide. 

Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2–3 days per week at our 2 Embarcadero Ctr. location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you’ll be doing:

• Work with your pod to identify and understand user problems stemming from identification, activation, engagement, and retention focused business initiatives. 
• Partner with cross-functional teammates to validate the most important and impactful problems to solve and how to solve them.
• Design solutions that test hypotheses and gain signals for further improvements.
• Ship high quality work that improves the member’s experience with their benefit whatever their goals may be.
• Partner with design, product, engineering, data science, and marketing to create meaningful and measurable impacts on key areas of Spring’s member funnel. 
• Help everyone across the organization understand design decisions and progress through high quality documentation and guidance.
• Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health.

What success looks like in this role:

• Impact on product and business metrics: Increase conversion, engagement, or retention rates through key areas of Spring’s member funnel.
• Impact on design metrics: Maintain or increase the Member Experience’s high system usability scale (SUS).
• Balance impact and velocity: Our growth focused designers are experts at shipping iterative experiments that focus as much on impact as they do on learning. 

What we expect from you:

• At least 5 years of experience as a product designer at a software company contributing to and leading the design of product experiences with a hypothesis-driven experiment culture and metrics-driven approach to design.
• Portfolio of work that demonstrates your experience working in a growth design role and having impact on growth metrics (Acquisition, conversion, engagement, retention, or monetization). 
• Experience partnering with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders, to create and deliver on a shared vision of success.
• Strong communication skills for articulating, discussing, and advocating for design decisions. Effectively collaborate and communicate cross-functionally to solve problems.
• Team-player mindset: what’s good for the team is good for individuals.
• Solve problems with purpose and urgency. Hold yourself accountable to ambitious and realistic timelines.
• Use qualitative and quantitative data along with experiments to evaluate hypotheses and make decisions.
• You’re comfortable taking big swings and embracing failure knowing it's a natural part of a growth mindset.
• Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards. Comfortable using and contributing to Design Systems.
• Excellence in: product design, interaction design, information architecture, and UX writing. Front-end development skills are nice to have. Multiple examples of your ability to design best in class user interfaces. A portfolio of strong leadership and impact/metric-focused work.
• Expertise with Figma and prototyping.
• Love for design: you’re not satisfied with the status quo and always think of ways to improve.
• Above all, you are empathetic, generous, and curious. You understand that our product can have a significant impact on real lives and you put users first in every decision you make. Embody all of Spring Health’s values.

The target base salary range for this position is $165,000 - $202,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is looking for a Senior Product Designer to join our Member Growth team. Reporting to the Senior Design Manager of Member Growth, you will leverage the end-to-end product design process to increase the number of people who utilize their Spring benefits, find the right care, and improve on Spring’s member platform. You will co-lead your pod, partnering with PMs, Engineering, Data Science, and Marketing to execute Spring’s product strategy through experiments and other investments to remove mental health barriers worldwide. 

Please note that this is a hybrid role based in Seattle, with an expectation to be in the office 2–3 days per week at our 255 King St location. Candidates must be based in the Seattle metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you’ll be doing:

• Work with your pod to identify and understand user problems stemming from identification, activation, engagement, and retention focused business initiatives. 
• Partner with cross-functional teammates to validate the most important and impactful problems to solve and how to solve them.
• Design solutions that test hypotheses and gain signals for further improvements.
• Ship high quality work that improves the member’s experience with their benefit whatever their goals may be.
• Partner with design, product, engineering, data science, and marketing to create meaningful and measurable impacts on key areas of Spring’s member funnel. 
• Help everyone across the organization understand design decisions and progress through high quality documentation and guidance.
• Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health.

What success looks like in this role:

• Impact on product and business metrics: Increase conversion, engagement, or retention rates through key areas of Spring’s member funnel.
• Impact on design metrics: Maintain or increase the Member Experience’s high system usability scale (SUS).
• Balance impact and velocity: Our growth focused designers are experts at shipping iterative experiments that focus as much on impact as they do on learning. 

What we expect from you:

• At least 5 years of experience as a product designer at a software company contributing to and leading the design of product experiences with a hypothesis-driven experiment culture and metrics-driven approach to design.
• Portfolio of work that demonstrates your experience working in a growth design role and having impact on growth metrics (Acquisition, conversion, engagement, retention, or monetization). 
• Experience partnering with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders, to create and deliver on a shared vision of success.
• Strong communication skills for articulating, discussing, and advocating for design decisions. Effectively collaborate and communicate cross-functionally to solve problems.
• Team-player mindset: what’s good for the team is good for individuals.
• Solve problems with purpose and urgency. Hold yourself accountable to ambitious and realistic timelines.
• Use qualitative and quantitative data along with experiments to evaluate hypotheses and make decisions.
• You’re comfortable taking big swings and embracing failure knowing it's a natural part of a growth mindset.
• Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards. Comfortable using and contributing to Design Systems.
• Excellence in: product design, interaction design, information architecture, and UX writing. Front-end development skills are nice to have. Multiple examples of your ability to design best in class user interfaces. A portfolio of strong leadership and impact/metric-focused work.
• Expertise with Figma and prototyping.
• Love for design: you’re not satisfied with the status quo and always think of ways to improve.
• Above all, you are empathetic, generous, and curious. You understand that our product can have a significant impact on real lives and you put users first in every decision you make. Embody all of Spring Health’s values.

The target base salary range for this position is $150,000 - $196,880, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is looking for a Senior Product Designer to join our Member Growth team. Reporting to the Senior Design Manager of Member Growth, you will leverage the end-to-end product design process to increase the number of people who utilize their Spring benefits, find the right care, and improve on Spring’s member platform. You will co-lead your pod, partnering with PMs, Engineering, Data Science, and Marketing to execute Spring’s product strategy through experiments and other investments to remove mental health barriers worldwide. 

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

What you’ll be doing:

• Work with your pod to identify and understand user problems stemming from identification, activation, engagement, and retention focused business initiatives. 
• Partner with cross-functional teammates to validate the most important and impactful problems to solve and how to solve them.
• Design solutions that test hypotheses and gain signals for further improvements.
• Ship high quality work that improves the member’s experience with their benefit whatever their goals may be.
• Partner with design, product, engineering, data science, and marketing to create meaningful and measurable impacts on key areas of Spring’s member funnel. 
• Help everyone across the organization understand design decisions and progress through high quality documentation and guidance.
• Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health.

What success looks like in this role:

• Impact on product and business metrics: Increase conversion, engagement, or retention rates through key areas of Spring’s member funnel.
• Impact on design metrics: Maintain or increase the Member Experience’s high system usability scale (SUS).
• Balance impact and velocity: Our growth focused designers are experts at shipping iterative experiments that focus as much on impact as they do on learning. 

What we expect from you:

• At least 5 years of experience as a product designer at a software company contributing to and leading the design of product experiences with a hypothesis-driven experiment culture and metrics-driven approach to design.
• Portfolio of work that demonstrates your experience working in a growth design role and having impact on growth metrics (Acquisition, conversion, engagement, retention, or monetization). 
• Experience partnering with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders, to create and deliver on a shared vision of success.
• Strong communication skills for articulating, discussing, and advocating for design decisions. Effectively collaborate and communicate cross-functionally to solve problems.
• Team-player mindset: what’s good for the team is good for individuals.
• Solve problems with purpose and urgency. Hold yourself accountable to ambitious and realistic timelines.
• Use qualitative and quantitative data along with experiments to evaluate hypotheses and make decisions.
• You’re comfortable taking big swings and embracing failure knowing it's a natural part of a growth mindset.
• Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards. Comfortable using and contributing to Design Systems.
• Excellence in: product design, interaction design, information architecture, and UX writing. Front-end development skills are nice to have. Multiple examples of your ability to design best in class user interfaces. A portfolio of strong leadership and impact/metric-focused work.
• Expertise with Figma and prototyping.
• Love for design: you’re not satisfied with the status quo and always think of ways to improve.
• Above all, you are empathetic, generous, and curious. You understand that our product can have a significant impact on real lives and you put users first in every decision you make. Embody all of Spring Health’s values.

The target base salary range for this position is $150,000 - $202,400, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the VP of Product, New Ventures, the Senior Product Manager will own the end-to-end user onboarding and retention funnel for a new product within Spring Health — from first touch through long-term engagement. This role is the connective tissue between marketing, data, engineering, and design, with accountability for the experiences and campaigns that turn awareness into activated, retained users. 

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

What you’ll do:

• Own the onboarding funnel from invitation through app download, signup, and first session completion — obsessing over every drop-off point and testing your way to improvement
• Design and optimize the new user onboarding experience, ensuring users reach their first meaningful moment of value as quickly as possible
• Build and manage retention tactics across SMS, email, and push — continuously testing for impact
• Define and prioritize the product roadmap for conversion and retention features in close partnership with engineering and design
• Synthesize funnel analytics, user research, and qualitative signals into a clear picture of what's working, what isn't, and what to do next
• Flex across the product organization as needed, contributing to adjacent squads and org-wide initiatives
• Ensure product messaging and lifecycle communications reflect the product’s voice and value proposition

What success looks like: 

• Measurable improvement in the rate at which new users complete core onboarding steps within their first week
• Improvement in user retention at the 4-week and 3-month marks, tracked cohort over cohort
• Increased conversion rate from initial app invite or marketing email to registered, active user
• Reduction in time-to-first-value for new users (the point at which a user completes their first meaningful in-app action)
• Consistent delivery of lifecycle marketing experiments with clear documentation of results and learnings
• High-quality, on-brand retention communications shipped on schedule with measurable engagement lift

What you’ll bring: 

• 5+ years of product management experience, with at least 2 years focused on growth, acquisition, or retention
• Deep fluency in funnel analytics — you know how to set up measurement, read data critically, and design experiments that produce signal
• Hands-on experience with lifecycle marketing channels (email, SMS, push) including working knowledge of segmentation, A/B testing, and copywriting
• Comfort working across systems — you're not precious about tooling and can navigate a scrappy, fast-moving tech stack
• Strong written communication skills; experience writing creative briefs or AI prompts a plus
• Ability to balance brand sensibility with performance instincts — you care about how the product feels, not just how it converts
• Experience in a D2C product environment is a plus but not required
• Startup or high-growth company experience strongly preferred

The target base salary range for this position is $150,000 - $202,400, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is looking for a Senior UX Researcher whose work will inform the experience for people who are seeking mental healthcare for themselves and their families. You will join a highly engaged cross-functional Product team, focused on and measured by outcomes, and empowered to drive key performance indicators and business results. You are a hands-on, collaborative researcher who is excited to take ownership and drive impact as a member of our growing UX Research team.

Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. 

What you’ll be doing: 

• Design and implement research throughout the product lifecycle, from early stage discovery and strategic research through iterative prototype testing and post-launch measurement
• Proactively collaborate with design, product, clinical, and commercial teams to define a research roadmap that answers high impact product and strategy questions
• Build on past research and evolve insights over time, driving impact by effectively communicating findings to cross-functional partners and stakeholders
• Take ownership in defining the role of UX Research at Spring Health as an early member of the team, including building out processes and communications strategies that allow us to scale and grow our capabilities responsibly and efficiently

What success looks like in this role: 

• Conduct research that informs decisions to help Spring Health achieve core business goals and reduce waste by building the right thing faster.
• Research insights are used to inform decisions that measurably impact key company metrics 
• Empower teams to build empathy and deeply understand the humans and organizations who use Spring Health’s products
• Enable non-UXR stakeholders to conduct their own usability/prototype/concept testing and continuous discovery, to build product sense and make better decisions

What we expect from you: 

• Bachelors, Masters, or PhD in Human-Computer Interaction, Information Science, Psychology, Cognitive Science, Anthropology, or related field, OR equivalent experience in an industry setting
• 5+ years proven track record conducting UX Research with product teams - designing, running, and reporting on your own studies
• Expertise in qualitative and quantitative user research methodologies including when and how to apply them during each product phase
• Demonstrated ability to make measurable impact, turning insights into action with excellent facilitation, consensus building, persuasion, and presentation skills
• Experience with and enthusiasm around working on a cross-functional product development team

The target base salary range for this position is $150,000-$202,400, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.