About The Role:

The Account Coordinator is a specialized role and supports the operations and growth of existing accounts by leveraging Spot’s services and freight solutions to nurture relationships and build lasting partnerships. This role requires great communication skills, a service orientation, and a strong work ethic. Account Coordinators are responsible for executing internal operations, communicating with the customer with empathy and promptness, all while ensuring the best solution for the customer and Spot. 

Primary Responsibilities:

• Execute on all day-to-day operations to ensure customer satisfaction, addressing customer inquiries, and escalating or solving needed customer resolution. 
• Communicate daily with carriers, customers, and Spot employees to ensure on-time deliveries and pick-ups. 
• Create and distribute freight documents (BOLs, labels, etc.) and ensure trucks are loaded with the correct freight. 
• Ensure consistent operations and load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics. 

Qualifications:

• Bachelor’s degree preferred 
• Previous sales or 2+ years of customer service experience. 

Skills: 

• Proficient in Microsoft Office Suite. 
• Ability to thrive in a fast-paced environment and meet performance metrics. 
• Strong communication skills – persuasiveness, assertiveness, confidence, resiliency 
• Entrepreneurial and competitive spirit, passion, self-motivation. 
• Organization and attention to detail. 
• Adaptability, multi-tasking ability, sense of urgency. 
• Confident decision-making skills.

Additional Information:

• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible
• Onsite 5 days a week - Indianapolis, Indiana

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About The Role: Collaborating closely with the Spot Sales Team and AR Billing Team, The Collections Associate reports to the Collections Team Lead and/or Collections Manager and is responsible for ensuring their assigned customer accounts remain current and accurately reflect all financial transactions. This position plays a critical role in managing the company's accounts receivable by actively pursuing outstanding customer payments and ensuring the timely collection of all receivables.

Ideal Candidate and Qualifications (Requirements):
Candidates should have an accounting, finance, business management, or similar background. You will be highly detail oriented, possess strong communication and organization skills, and excel in a fast paced, high-volume environment.
• Associate’s degree required, bachelor’s degree preferred
• 2+ years of previous accounts receivable / collections experience in a fast paced, high-volume position in lieu of a degree
• Prior logistics industry experience a plus
• Intermediate to advanced computer knowledge required
• Must be able to sit at a desk for extended periods
• Full time, in office position

Responsibilities:
• Generate and distribute SOAs (Statement of Account) reflecting open invoices and balances due to assigned customers on a regular cadence
• Utilize customer Transportation Management Systems (TMS) to obtain invoice status updates used to reconcile against internal records
• Develop and maintain open lines of communication with assigned customer AP contacts to follow up on past due balances and secure payment commitments
• Address customer inquiries and disputes related to outstanding balances, working closely with internal departments as needed to clarify issues and expedite resolution
• Investigate and resolve instances related to unapplied cash, ensuring accurate and timely application of funds to the correct invoices

NOTE: This position is on-site M-F at our downtown Indianapolis, IN office

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About the Role

The Director of Pricing Strategy is a senior, cross-functional leadership role responsible for owning the full lifecycle of freight pricing, from bid strategy and RFP response through programmatic API-based quoting and real-time margin management. This role sits at the intersection of commercial, data, and technology and serves as the company's authoritative voice on rate strategy, market intelligence, and pricing model architecture.

The ideal candidate combines deep freight industry fluency with hands-on analytical capability and technical literacy to collaborate directly with data science and engineering teams. This is a player-coach role with a mandate to build scalable pricing infrastructure that supports both reactive bid work and proactive revenue optimization.

Core Responsibilities

Bid Management & Commercial Pricing

• Own end-to-end RFP and bid pricing strategy, setting floor/ceiling logic by lane, mode, and customer segment
• Partner with Sales to develop winning bid packages that balance competitiveness with margin integrity
• Build and maintain carrier cost models that feed bid pricing, incorporating fuel, accessorials, and capacity conditions
• Establish pricing governance, approvals, exception handling, and escalation paths for non-standard deals

Market Intelligence & Rate Analytics

• Monitor and synthesize external freight indices, including DAT spot rates, Cass Freight Index, EIA diesel prices, and BLS wage data
• Translate external market signals into actionable pricing adjustments; communicate trends to Sales and Operations leadership
• Maintain competitive rate benchmarks across key lanes and customer verticals
• Develop and maintain a freight cost and revenue forecasting model covering a 2–3-year history, 6–12-month trend direction, and 30–60-day live calibration layers

API & Programmatic Pricing

• Manage integrations with market cost APIs, spot market data feeds, and TMS pricing modules
• Define the business rules and model logic that drive automated quoting and real-time rate responses
• Own the requirements and business logic for any AI-assisted pricing tools or forecasting models built internally

P&L Visibility & Margin Management

• Track cost vs. revenue performance at the load, lane, and customer level
• Partner with Finance to develop pricing-related reporting within the data platform (SQL Server, Databricks)
• Establish margin policies and alert mechanisms for loads trending below threshold

Strategy & Leadership

• Serve as a strategic advisor on pricing positioning, market conditions, and competitive dynamics
• Represent pricing strategy in client-facing meetings, QBRs, and partnership discussions
• Define and report on a monthly pricing performance scorecard for leadership
• Evaluate and recommend third-party tools, data subscriptions, and technology investments that strengthen the pricing function

Qualifications

Required

• 7+ years of experience in freight pricing, rate analysis, or commercial strategy within a 3PL, brokerage, or asset-based carrier
• Deep knowledge of TL and LTL pricing mechanics
• Strong analytical skills; comfortable working in SQL, Excel, or BI tools to build and validate pricing models
• Track record of collaborating directly with sales, operations, and technology teams in a cross-functional capacity
• Excellent communication skills, able to translate complex pricing analysis into an executive-ready narrative

Preferred

• Experience with freight data platforms or indices (DAT, Cass, Greenscreens, FreightWaves SONAR)
• Familiarity with Databricks, Sigma, or similar modern data stack tools
• Exposure to machine learning or statistical forecasting models applied to freight pricing
• Experience in a TMS environment (TMW, McLeod, MercuryGate, or similar)

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About The Role:

The Account Executives report to a Senior/National Account Manager and support the growth of existing accounts by leveraging Spot’s services and freight solutions to nurture relationships and build lasting partnerships. This role requires great communication skills, an energetic personality, and a strong work ethic. Account Executives are responsible for communication, quoting, developing, operating, maintaining, and growing their assigned accounts.

Responsibilities:

• Manage client operational relationships and day-to-day operations between customer and the Company by ensuring customer satisfaction, addressing customer inquiries, and developing and executing problem resolution.
• Serve as a direct avenue of clear communication for clients and prospective clients by developing, operating, maintaining, and growing assigned accounts.
• Review and identify new opportunities with the client, coordinating with the National Account Director to determine the appropriate approach for each designated customer.
• Ensure consistent operations and load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Account Management, Carrier Services and Logistics.

Qualifications:

• Bachelor’s degree preferred, previous sales or customer service experience desirable.
• Logistics industry knowledge preferred.
• Proven track record of successful customer support. 

Skills:

• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilient
• Entrepreneurial and competitive spirit, passion, self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.
• Confident decision-making skills, problem-solving ability, and issue resolution.

Additional Information:

• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible
• Onsite 5 days a week - Indianapolis, Indiana

About The Role:

The Corporate Recruiter will collaborate with hiring managers to facilitate the hiring process. Our Recruiters are accountable for leading efforts in sourcing, selecting, and hiring while providing consultation and recommendations based on business knowledge and strategies. An effective approach should combine solid people judgment and the ability to measure candidates against established job requirements. This role requires strong communication skills, an energetic personality, and a strong work ethic.

Responsibilities:

• Source candidates using a variety of search methods.
• Screen candidates by reviewing candidates’ application profiles and performing phone screens.
• Schedules interviews; oversees preparation of interview questions and other hiring and selection materials.
• Assists with the interview process, attending and conducting interviews.
• Serve as a consultant and business advocate to hiring managers during the selection process to make hiring recommendations based on interviews, assessment data, and candidate qualifications.
• Collaborate with hiring managers to extend employment offers.
• Utilize and keep Applicant Tracking System updated in real-time.
• Assist HR team with New Hire Orientation and other additional projects.
• Understand and promote our employment brand; leverage the brand in all aspects of talent acquisition.
• Ensure all screening, hiring, and selection are done following employment laws and regulations.

Qualifications:

• Bachelor’s degree required.
• 3+ years of experience recruiting for a variety of positions in a fast-paced, results-oriented environment.

Skills:

• Strong sense of urgency, problem-solver who takes initiative.
• Ability to succeed with minimal guidance, manage multiple priorities simultaneously, and take initiative under ambiguous circumstances.
• Eye for talent and the ability to exercise quick, solid people judgment and accurate decision making.
• Ability to successfully interact with professionals at all levels.
• Ability to adapt quickly to changes in scope or direction and be flexible in adopting changes quickly.
• Ability to enthusiastically promote the company to potential employees.

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Why Spot

As one of the fastest-growing logistics companies in North America, Spot prides itself on its ability to adapt to a rapidly shifting industry by maintaining a strong technology focus and establishing long-term relationships motivated by innovation and custom solutions. Established in 2009 and founded on the belief that there is a better way to move freight, Spot has 500+ employees across its U.S. locations in Indianapolis, Charlotte, Tampa and Tempe.

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

You can reach your true potential through the unlimited opportunities at Spot. When you put in the effort, show initiative, solve problems and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.

Not seeing the job you want?

Submit your application here. We will review it and reach out if we see a fit. Otherwise, we will keep your application on file and contact you when a role opens that may fit your qualifications.

Benefits include comprehensive medical, dental, and vision insurance. Company paid STD and Life insurance. 401k with employer match and Paid Time Off.