About The Role:

Our Carrier Account Managers focus on building relationships with our #1 customer -our carriers. They negotiate rates and terms of freight movement to provide excellent customer service to grow the business. A Carrier Account Manager utilizes discretion and good judgment to manage and troubleshoot all aspects of freight movement.

Responsibilities:

• BUSINESS DEVELOPMENT: You will procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner to meet the client’s needs while establishing essential relationships.
• CUSTOMER GROWTH: Provide consistent and exceptional service levels to carriers and internal customers to ensure pipeline growth to expand future capacity opportunities.
• RELATIONSHIPS: Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
• FREIGHT OPERATIONS: Effectively analyze carriers and freight market to best meet our customers’ freight needs.
• RESULTS: Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
• COMMUNICATION: Proactively communicate with carriers and sales teams to fulfill commitments, exceed service expectations, and facilitate the resolution of carrier problems with shipment/deliveries.

Qualifications:

• Bachelor's degree.
• 2+ years of Sales and Customer Service experience required.
• Knowledge in the logistics industry preferred.

Skills:

• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
• Entrepreneurial and competitive spirit, passion, self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.
• Confident decision-making skills, problem-solving ability, and issue resolution skills.

Additional Information:

• $56,000 base pay; plus commission
• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible.
• Onsite 5 days a week - Chicago, Illinois

#LI-NB1

About the Role

The Director of Pricing Strategy is a senior, cross-functional leadership role responsible for owning the full lifecycle of freight pricing, from bid strategy and RFP response through programmatic API-based quoting and real-time margin management. This role sits at the intersection of commercial, data, and technology and serves as the company's authoritative voice on rate strategy, market intelligence, and pricing model architecture.

The ideal candidate combines deep freight industry fluency with hands-on analytical capability and technical literacy to collaborate directly with data science and engineering teams. This is a player-coach role with a mandate to build scalable pricing infrastructure that supports both reactive bid work and proactive revenue optimization.

Core Responsibilities

Bid Management & Commercial Pricing

• Own end-to-end RFP and bid pricing strategy, setting floor/ceiling logic by lane, mode, and customer segment
• Partner with Sales to develop winning bid packages that balance competitiveness with margin integrity
• Build and maintain carrier cost models that feed bid pricing, incorporating fuel, accessorials, and capacity conditions
• Establish pricing governance, approvals, exception handling, and escalation paths for non-standard deals

Market Intelligence & Rate Analytics

• Monitor and synthesize external freight indices, including DAT spot rates, Cass Freight Index, EIA diesel prices, and BLS wage data
• Translate external market signals into actionable pricing adjustments; communicate trends to Sales and Operations leadership
• Maintain competitive rate benchmarks across key lanes and customer verticals
• Develop and maintain a freight cost and revenue forecasting model covering a 2–3-year history, 6–12-month trend direction, and 30–60-day live calibration layers

API & Programmatic Pricing

• Manage integrations with market cost APIs, spot market data feeds, and TMS pricing modules
• Define the business rules and model logic that drive automated quoting and real-time rate responses
• Own the requirements and business logic for any AI-assisted pricing tools or forecasting models built internally

P&L Visibility & Margin Management

• Track cost vs. revenue performance at the load, lane, and customer level
• Partner with Finance to develop pricing-related reporting within the data platform (SQL Server, Databricks)
• Establish margin policies and alert mechanisms for loads trending below threshold

Strategy & Leadership

• Serve as a strategic advisor on pricing positioning, market conditions, and competitive dynamics
• Represent pricing strategy in client-facing meetings, QBRs, and partnership discussions
• Define and report on a monthly pricing performance scorecard for leadership
• Evaluate and recommend third-party tools, data subscriptions, and technology investments that strengthen the pricing function

Qualifications

Required

• 7+ years of experience in freight pricing, rate analysis, or commercial strategy within a 3PL, brokerage, or asset-based carrier
• Deep knowledge of TL and LTL pricing mechanics
• Strong analytical skills; comfortable working in SQL, Excel, or BI tools to build and validate pricing models
• Track record of collaborating directly with sales, operations, and technology teams in a cross-functional capacity
• Excellent communication skills, able to translate complex pricing analysis into an executive-ready narrative

Preferred

• Experience with freight data platforms or indices (DAT, Cass, Greenscreens, FreightWaves SONAR)
• Familiarity with Databricks, Sigma, or similar modern data stack tools
• Exposure to machine learning or statistical forecasting models applied to freight pricing
• Experience in a TMS environment (TMW, McLeod, MercuryGate, or similar)

#LI-CH1

About The Role:

The Carrier Account Coordinator is a specialized role and supports the operations of existing accounts by ensuring our freight and services arrive safely and on time, always meeting customer expectations. This role requires great communication skills, a service orientation, and a strong work ethic. Carrier Account Coordinators are responsible for executing internal operations, communicating with the carrier to meet our load match goals and service commitments with empathy and promptness.

Responsibilities:

• Execute on all day-to-day operations to ensure customer satisfaction, addressing carrier inquiries, and escalating or solving needed load resolution.
• Ensure consistent operations by following established business processes. • Coordinate load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics.
• Answering incoming calls, auditing load information, and entering load data when booking loads.
• Tracking and tracing booked shipments, as needed.

Qualifications:

• Bachelor’s degree preferred
• Previous sales or 2+ years of customer service experience.

Skills:

• Proficient in Microsoft Office Suite.
• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong communication skills – persuasiveness, assertiveness, confidence, resiliency
• Entrepreneurial and competitive spirit, passion, self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.
• Confident decision-making skills, problem-solving ability, and issue resolution.

Additional Information:

• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible
• Onsite 5 days a week - Chicago, Illinois

#LI-NB1

About The Role:

As a Sales Manager at Spot, you are responsible for managing the productivity and development of a team of Account Managers. The Sales Manager ensures the growth and development of customer accounts through strategic decision-making upholding Spot’s commitment to service. Our sales managers deliver continual feedback and sales coaching to their team for sales representatives to effectively do their work and achieve performance goals. They exemplify our core values and ensure all members of the team do the same.

Responsibilities:

• PEOPLE LEADERSHIP: Mentor and lead a team of inside salespeople; provide industry expertise, guidance, and support daily. Deliver proactive and ongoing coaching, monthly one on one’s based on KPI scorecards, and quarterly performance reviews.
• BUSINESS DEVELOPMENT: Ensure sales reps utilize new and effective sales techniques driving Spot’s value proposition. Direct the development and manage the execution of sales pipelines and strategies. Assist with submitting timely customer bid packages and RFPs.
• GROWTH STRATEGY: Review customer metrics in real-time, work with sales reps to grow existing relationships, and develop customer growth strategies for each account.
• SALES DEVELOPMENT TRAINING: Provide continuous feedback and ongoing sales coaching, and work with the Training and Development team to help maintain and continuously enhance sales training programs.
• PERFORMANCE MANAGEMENT: Set the direction and manage the deliverables of the team for sales performance, pipeline management, and customer service levels by ensuring specific KPIs and activity metrics are met.
• COMMUNICATION: Appropriately inform the team of the company and industry updates. Facilitate positive cross-departmental collaboration and communication and promote collaboration between customer and carrier sales departments.

Qualifications:

• Minimum 3 years of sales management experience required. 
• Minimum 3 years of logistics industry (3PL) experience required.
• Experience in creating and executing a sales plan.
• Experience using systems including but not limited to Excel, PowerPoint, CRM, TMS systems, and Power BI.

Skills:

• Proven individual performer with an ability to coach and lead.
• Strong negotiation skills and extensive sales experience.
• Strong organization and planning skills we well as effective written and verbal communication skills.

#LI-CHI1

About The Role:
The Brokerage Sales Internship is an immersive, 10-week program designed for high-energy students looking to build a foundation in the fast-paced logistics industry. This isn't a "shadowing" program—you will be on the front lines, learning to nurture and build relationships with our carriers and customers.
Guided by our Sales Development team, you will learn the art of negotiation, market analysis, and freight movement. Towards the end of the program, you will complete a market-relevant, industry-spanning capstone project, preparing you for a potential full-time career at Spot.

What You’ll Do:
• Carrier Relationship Management: Learn to develop and grow carrier relationships through lead generation, cold-calling, and referrals.
• Negotiation & Procurement: Under the guidance of a mentor, prospect and negotiate rates with carriers to move freight in a timely and cost-effective manner.
• Freight Operations: Proactively communicate with carriers and sales teams to facilitate resolutions for shipments and exceed service expectations.
• Customer Sales Transition: During the final weeks, participate in specialized training focused on the "Customer" side of the business (Account Management), learning how to hunt for and secure new shipping partners.
• Capstone Project: Research and present a formal project on a current freight industry topic (e.g., market volatility, fuel trends, or logistics technology) to Spot leadership at the conclusion of the 10 weeks.

Internship Roadmap:
• Weeks 1-7: Intensive Carrier Sales training, cold-calling fundamentals, and managing day-to-day freight operations.
• Weeks 8-9: Introduction to Customer Sales, account growth strategies, and business development.
• Week 10: Final Capstone Presentation and graduation from the program.

Qualifications:
• Education: Currently pursuing a Bachelor’s Degree (Junior or Senior standing preferred) with a focus on Business, Professional Selling, or Supply Chain Management.
• Drive: An entrepreneurial and competitive spirit with a passion for winning.
• Communication: Strong persuasiveness, assertiveness, and the confidence to handle high-stakes negotiations.
• Adaptability: Ability to thrive in a fast-paced environment and handle multiple tasks with a sense of urgency.
• Grit: Resilience and self-motivation are key—you aren't afraid of the "cold call."

Why Spot?
At Spot, we never lose our drive to deliver. We give you the tools to tackle industry challenges and the platform to make your mark. This internship is more than a summer job—it is a pipeline into our full-time Carrier Account Manager and Account Manager roles.

Location: Chicago, IL
Duration: 10 Weeks
Type: Internship (Full-Time Hours) Onsite                                                                                                                                                                                                                                                                                                                                                                                               Pay: $15/hour

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About The Role: 

The Carrier Sales Zone Captain is responsible for leading a team of Carrier Account Managers within a geographic freight territory. As a Zone Captain, you will play a vital part in guiding your team in establishing and growing their carrier relationships, while ensuring carrier coverage and service needs are met for Spot’s customers that ship freight into your zone. This role requires a combination of a personal drive to succeed as well as a desire to help others achieve success. The Carrier Sales Zone Captain is expected to lead by example through a strong work ethic, positive energy, and a teamwork mentality. 

A successful candidate also needs to have strong organizational and critical thinking skills, with the ability to work well in a fast-paced environment. The Carrier Sales Zone Captain must work closely with Account Managers, Sales Managers, and other department stakeholders to meet customer service expectations and profitability objectives. Excellent communication with internal team members and carriers is critical to the position. 

Responsibilities: 

• Oversee daily operations of designated freight zone, including assigning sourcing and coverage responsibilities as needed, and ensuring service expectations are met. 
• Manage P&L for your freight zone, ensuring load booking and profitability goals are achieved. 
• Provide support to Carrier Account Managers with escalations for OS&D, claims, accessorials, and other carrier-related problem resolution. 
• Support ongoing training and development for Carrier Sales Reps within your zone. 
• Assist Account Managers with feedback on quoting opportunities and RFP’s. 
• Identify and problem-solve opportunities for process improvement/technology enhancements. 
• Offer insight to Carrier Account Managers on carrier prospecting strategies. 
• Provide tactical coaching and feedback on performance to Carrier Account Managers within your zone, including regularly scheduled 1 on 1 meetings. 
• Provide guidance on freight market fluctuations impacting your zone. 
• Participate in hiring and retention of Carrier Account Managers within your zone. 
• Goes above and beyond for the carrier and customer, doing whatever it takes to get the job done, every time. 

Qualifications: 

• Bachelor's Degree, preferably in Sales, Business, Supply Chain Management, Operations, or a related field. 
• 3+ years of freight industry/brokerage experience. 
• Minimum of 1-year experience in people management, with proven success developing talent. 

Skills: 

• Strong interpersonal skills, both written and verbal. 
• Ability to think critically in high-pressure situations in order to effectively problem solve. 
• Proficient computer skills with PC-based desktop applications, such as Microsoft Office (PowerPoint, MS Work, MS Excel), email, and CRM. 
• Proven track record in carrier sales or other sales functions is strongly preferred. 
• Proven ability to meet and exceed defined success metrics. 
• Comfortable communicating with executive-level individuals. 
• Ability to motivate others and promote a positive culture. 

#LI-NB1

About The Role:

Our Account Managers leverage Spot’s services and freight solutions to identify potential new customers, nurture relationships, and build lasting partnerships. Account Managers are responsible for prospecting, communicating, quoting, developing, operating, and maintaining their customer accounts.

Responsibilities:

• BUSINESS DEVELOPMENT: Understand prospective clients’ unique shipping requirements, and effectively manage a consistent sales pipeline through cold calls and consistent communication.
• CUSTOMER GROWTH: Design and execute a unique customer strategy for each account that provides continuous, profitable growth opportunities while honoring our commitment to never give back freight.
• RELATIONSHIPS: Serve as a consultative resource to customers regarding service offerings, market trends, industry standards, and effectively provide quotes considering all variable factors, proactively develop strategies and solutions that address each client’s unique challenges.
• FREIGHT OPERATIONS: Maintaining operational efficiencies for customer’s freight through; load building, scheduling, issue escalation, and capacity securement. Work with Carrier Sales to secure the best viable options; call carriers to get additional options and track when necessary.
• RESULTS: Achieve and exceed monthly sales margin and revenue expectations and ensure customer service levels and KPIs are met.
• COMMUNICATION: Proactively communicate with customers to fulfill commitments, exceed service expectations, and investigate and facilitate the resolution of customer problems with shipment/deliveries.

Qualifications:

• Bachelor's degree.
• 2 years of sales and customer service experience required.
• Knowledge in the logistics industry preferred.

Skills:

• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
• Entrepreneurial and competitive spirit, passion, self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.
• Confident decision-making skills, problem-solving ability, and issue resolution skills.

Additional Information:

• $56,000 base pay; potential commission within first year.
• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible.
• Onsite 5 days a week - Chicago, Illinois

#LI-NB1 

Why Spot

As one of the fastest-growing logistics companies in North America, Spot prides itself on its ability to adapt to a rapidly shifting industry by maintaining a strong technology focus and establishing long-term relationships motivated by innovation and custom solutions. Established in 2009 and founded on the belief that there is a better way to move freight, Spot has 500+ employees across its U.S. locations in Indianapolis, Charlotte, Tampa and Tempe.

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

You can reach your true potential through the unlimited opportunities at Spot. When you put in the effort, show initiative, solve problems and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.

Not seeing the job you want?

Submit your application here. We will review it and reach out if we see a fit. Otherwise, we will keep your application on file and contact you when a role opens that may fit your qualifications.

Benefits include comprehensive medical, dental, and vision insurance. Company paid STD and Life insurance. 401k with employer match and Paid Time Off.