*Applicants must reside in the state of Nevada to be considered for this role.

Are you seasoned in supervising a team comprising of at least five members? If you are eager to tackle a new leadership role that emphasizes crafting an outstanding patient experience, and if you have a knack for inspiring team members to surpass their goals, our Patient Ambassador Center Supervisor vacancy could be your next professional leap! The role entails managing a group of Patient Ambassadors (PAs), evaluating their performance, and offering precise, constructive, and encouraging feedback to enhance their effectiveness.

The ideal applicant will have excellent communication skills, both orally and in writing, and the capacity to lead and inspire team members with ease. As an active Supervisor, the candidate will also undertake all Patient Ambassador duties, which include, but are not limited to, responding to prospective patient inquiries, and arranging consultations for eligible patients with our local centers via email, chat, and both inbound and outbound phone calls.

Core Duties

• Develop realistic yet challenging objectives for both individuals and the team.
• Facilitate the integration of new team members by fostering a supportive atmosphere and showing a readiness to contribute to their success.
• Address inquiries, offer direction and feedback, and position each team member for achievement.
• Supervise, monitor, evaluate, and assess Patient Ambassador performance to guarantee compliance with quality benchmarks and positive patient experience.

• Assess and participate in the execution of performance management for team members.

• Compile and present monthly, quarterly, and yearly reports on results and team member performance to management.
• Uphold strict compliance with attendance policies and manage attendance documentation, which encompasses rectifying timecard discrepancies (unrecorded clock-ins and outs, entries for unexpected absences), logging attendance, and approving timecards for payroll.
• Review email and Teams written correspondence
• Collaborate with peers on initiatives and creative ideas for growth potentials
• Provide notification of consistent errors or opportunities to the management team
• Regularly conduct coaching sessions with team members to establish and review goals.
• Exude confidence and become a subject matter expert on contact center operations and protocols.
• Manage and bolster daily operations of the contact center, including taking on the role of a Patient Ambassador.
• Committed to delivering outcomes.
• Capable of adapting swiftly to the evolving demands of a dynamic enterprise.
• Assumes responsibility for both achievements and areas needing improvement.
• Consistently treats others with respect and dignity.
• Exhibits prudent decision-making.

Qualifications

• Candidates with over 18 months of supervisory experience in a call center or a similar role with quantifiable targets are highly favored.
• Those with a history of leading a team of at least 5 individuals will be given priority.
• Candidates with a background in overseeing remote teams will be given preferential consideration.
• Proven record of accomplishment in evaluating staff performance, including rating against key performance indicators, making data driven decisions, and ensuring accountability in achieving established goals.
• Essential customer service background.
• Ability to lead with a team-player attitude that is motivated by collaboration.
• Competent in preparing and delivering consistent written and verbal performance reports to management.
• Technologically adept, with familiarity in telephone systems, dual-screen operations, and relevant software applications.
• Fluent in English, with proficiency in both written and verbal communication.
• The ability to use analytical skills to solve real-world problems and handle varied factors in situations that lack uniform rules.
• Practical experience with MS Office suite.
• Understanding of performance evaluation techniques.
• Exceptional communication skills, both in writing and speaking, along with negotiation expertise.
• Driven to achieve results, especially in a sales-oriented organization.
• Strong organizational and leadership capabilities.
• Able to maintain composure and efficiency in high-pressure situations.

Training Schedule will be Mon-Fri, 7:30am to 4:30pm PST.

Sono Bello will provide all equipment before the first day of employment. You will need to be set up in a private, quiet workspace.

*Applicants must reside in the state of Nevada to be considered for this role.

Are you seasoned in supervising a team comprising of at least five members? If you are eager to tackle a new leadership role that emphasizes crafting an outstanding patient experience, and if you have a knack for inspiring team members to surpass their goals, our Patient Ambassador Center Supervisor vacancy could be your next professional leap! The role entails managing a group of Patient Ambassadors (PAs), evaluating their performance, and offering precise, constructive, and encouraging feedback to enhance their effectiveness.

The ideal applicant will have excellent communication skills, both orally and in writing, and the capacity to lead and inspire team members with ease. As an active Supervisor, the candidate will also undertake all Patient Ambassador duties, which include, but are not limited to, responding to prospective patient inquiries, and arranging consultations for eligible patients with our local centers via email, chat, and both inbound and outbound phone calls.

Core Duties

• Develop realistic yet challenging objectives for both individuals and the team.
• Facilitate the integration of new team members by fostering a supportive atmosphere and showing a readiness to contribute to their success.
• Address inquiries, offer direction and feedback, and position each team member for achievement.
• Supervise, monitor, evaluate, and assess Patient Ambassador performance to guarantee compliance with quality benchmarks and positive patient experience.

• Assess and participate in the execution of performance management for team members.

• Compile and present monthly, quarterly, and yearly reports on results and team member performance to management.
• Uphold strict compliance with attendance policies and manage attendance documentation, which encompasses rectifying timecard discrepancies (unrecorded clock-ins and outs, entries for unexpected absences), logging attendance, and approving timecards for payroll.
• Review email and Teams written correspondence
• Collaborate with peers on initiatives and creative ideas for growth potentials
• Provide notification of consistent errors or opportunities to the management team
• Regularly conduct coaching sessions with team members to establish and review goals.
• Exude confidence and become a subject matter expert on contact center operations and protocols.
• Manage and bolster daily operations of the contact center, including taking on the role of a Patient Ambassador.
• Committed to delivering outcomes.
• Capable of adapting swiftly to the evolving demands of a dynamic enterprise.
• Assumes responsibility for both achievements and areas needing improvement.
• Consistently treats others with respect and dignity.
• Exhibits prudent decision-making.

Qualifications

• Candidates with over 18 months of supervisory experience in a call center or a similar role with quantifiable targets are highly favored.
• Those with a history of leading a team of at least 5 individuals will be given priority.
• Candidates with a background in overseeing remote teams will be given preferential consideration.
• Proven record of accomplishment in evaluating staff performance, including rating against key performance indicators, making data driven decisions, and ensuring accountability in achieving established goals.
• Essential customer service background.
• Ability to lead with a team-player attitude that is motivated by collaboration.
• Competent in preparing and delivering consistent written and verbal performance reports to management.
• Technologically adept, with familiarity in telephone systems, dual-screen operations, and relevant software applications.
• Fluent in English, with proficiency in both written and verbal communication.
• The ability to use analytical skills to solve real-world problems and handle varied factors in situations that lack uniform rules.
• Practical experience with MS Office suite.
• Understanding of performance evaluation techniques.
• Exceptional communication skills, both in writing and speaking, along with negotiation expertise.
• Driven to achieve results, especially in a sales-oriented organization.
• Strong organizational and leadership capabilities.
• Able to maintain composure and efficiency in high-pressure situations.

Training Schedule will be Mon-Fri, 7:30am to 4:30pm PST.

Sono Bello will provide all equipment before the first day of employment. You will need to be set up in a private, quiet workspace.

This position is virtual and open to anywhere in the US. 

A career at Sono Bello means being part of a dynamic, high-energy work environment where every team member can make a difference. We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue their best life now. With over 100 locations, Sono Bello is the largest and fastest-growing cosmetic surgery practice in the nation.

SUMMARY

The PAC Design & Delivery Trainer is a critical dual-function role within Sono Bello’s Patient Ambassador Center. This position requires a rare combination of instructional design expertise and live facilitation skill - someone equally comfortable building training from the ground up as they are delivering it with energy and impact. In the design capacity, this individual will own the end-to-end development of training materials, curricula, and learning assets that support new hire onboarding, continuation training, and performance improvement initiatives. In the delivery capacity, they will facilitate engaging, effective training sessions across our fully remote team, ensuring content lands with clarity and consistency. Collaborating closely with PAC Leadership, the PAC Design & Delivery Trainer will align training initiatives to current performance data, operational priorities, and evolving business needs. The impact of this role will be directly measured by improvement in pre-determined performance metrics, training completion rates, and learner effectiveness scores. The ideal candidate brings a passion for adult learning and performance excellence, exceptional communication and presentation skills, and the ability to operate with autonomy in a virtual environment.

ESSENTIAL DUTIES AND RESPONSIBILTIES:

Training Design & Development 

• Own the end-to-end design and development of training plans, learning materials, job aids, assessments, and facilitator guides for all PAC training initiatives.
• Conduct ongoing needs assessments to identify performance gaps and translate findings into targeted training solutions.
• Maintain and continuously improve all training content to ensure accuracy, relevance, and alignment with current processes, tools, and business goals.
• Develop and maintain Train-the-Trainer certifications and documentation to support scalable delivery across the organization.
• Collaborate with cross-functional stakeholders to ensure training content reflects real-world performance expectations and addresses evolving needs.
• Report on training effectiveness, learner progress, and curriculum gaps on a regular cadence to PAC Leadership

Training Delivery & Facilitation 

• Own the coordination and facilitation of continuation training - creating content, scheduling sessions, communicating with the team, and hosting live and recorded training.
• Assist in coordinating annual and periodic training events as needed.
• Deliver clear instruction, training demonstrations, and performance expectation communication with confidence and professionalism in a virtual setting.
• Provide targeted feedback and coaching to individuals during and following training sessions to reinforce learning.
• Serve as a subject matter expert on PAC processes, tools, and procedures, staying current on all system and workflow updates

Collaboration & General Responsibilities

• Partner with PAC Leadership to identify and act on emerging training needs in response to performance trends, service/offering changes, or operational shifts.
• Assist with candidate interviews for training-related or team member roles as needed.
• Support team morale initiatives including contests, recognition programs, and daily themes as appropriate.
• Ensure adherence to all relevant policies and procedures and flag consistent process errors or knowledge gaps to the management team.
• Display accountability, sound judgment, and a results-oriented mindset in all responsibilities

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Bachelor’s degree not required; equivalent professional experience preferred.
• Candidates with 5+ years of experience in training, instructional design, sales coaching, or a related performance-focused role are strongly preferred.
• Demonstrated experience in designing and developing training materials, including curriculum, scripts, assessments, and multimedia learning assets.
• Proficient with Learning Management Systems (LMS); experience with Absorb LMS is a strong plus. Comfortable managing course libraries, learner reporting, and content publishing within an LMS environment.
• Multimedia content creation experience required. Today’s learners - especially in fully remote environments - engage most with short-form, on-demand content.
• The ideal candidate knows how to create video-based training, “quick hit” learning modules, screen recordings, and micro-learning assets in addition to traditional curriculum.
• Experience with e-learning authoring tools (e.g., Articulate, Rise, Camtasia, or similar) is strongly preferred.
• Proven facilitation and public speaking ability - comfortable leading live virtual training sessions with confidence and adaptability.
• Strong organizational and project management skills with the ability to manage multiple training initiatives simultaneously and meet deadlines.
• Experience assessing performance data and translating insights into actionable training interventions.
• Ability to present regular written and verbal training reports to management on individual and team progress.
• Exceptional communication skills - oral, written, and presentation.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
• Strong reasoning and problem-solving skills; ability to work through complex situations with limited standardization.
• Ability to work independently in a remote environment while maintaining high accountability and results.

WORK ENVIRONMENT:
Work fully remote with direct reporting to the Corporate Office in Bellevue, WA. 

COMPENSATION:

This is a non-exempt position with an hourly range of $21.00 - $26.00/hour, depending on experience.

BENEFITS:

• Medical
• Dental
• Vision
• Life Insurance
• 401K
• EAP
• PTO & Paid Holidays

This position is virtual and open to anywhere in the US. 

A career at Sono Bello means being part of a dynamic, high-energy work environment where every team member can make a difference. We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue their best life now. With over 100 locations, Sono Bello is the largest and fastest-growing cosmetic surgery practice in the nation.

SUMMARY

The PAC Design & Delivery Trainer is a critical dual-function role within Sono Bello’s Patient Ambassador Center. This position requires a rare combination of instructional design expertise and live facilitation skill - someone equally comfortable building training from the ground up as they are delivering it with energy and impact. In the design capacity, this individual will own the end-to-end development of training materials, curricula, and learning assets that support new hire onboarding, continuation training, and performance improvement initiatives. In the delivery capacity, they will facilitate engaging, effective training sessions across our fully remote team, ensuring content lands with clarity and consistency. Collaborating closely with PAC Leadership, the PAC Design & Delivery Trainer will align training initiatives to current performance data, operational priorities, and evolving business needs. The impact of this role will be directly measured by improvement in pre-determined performance metrics, training completion rates, and learner effectiveness scores. The ideal candidate brings a passion for adult learning and performance excellence, exceptional communication and presentation skills, and the ability to operate with autonomy in a virtual environment.

ESSENTIAL DUTIES AND RESPONSIBILTIES:

Training Design & Development 

• Own the end-to-end design and development of training plans, learning materials, job aids, assessments, and facilitator guides for all PAC training initiatives.
• Conduct ongoing needs assessments to identify performance gaps and translate findings into targeted training solutions.
• Maintain and continuously improve all training content to ensure accuracy, relevance, and alignment with current processes, tools, and business goals.
• Develop and maintain Train-the-Trainer certifications and documentation to support scalable delivery across the organization.
• Collaborate with cross-functional stakeholders to ensure training content reflects real-world performance expectations and addresses evolving needs.
• Report on training effectiveness, learner progress, and curriculum gaps on a regular cadence to PAC Leadership

Training Delivery & Facilitation 

• Own the coordination and facilitation of continuation training - creating content, scheduling sessions, communicating with the team, and hosting live and recorded training.
• Assist in coordinating annual and periodic training events as needed.
• Deliver clear instruction, training demonstrations, and performance expectation communication with confidence and professionalism in a virtual setting.
• Provide targeted feedback and coaching to individuals during and following training sessions to reinforce learning.
• Serve as a subject matter expert on PAC processes, tools, and procedures, staying current on all system and workflow updates

Collaboration & General Responsibilities

• Partner with PAC Leadership to identify and act on emerging training needs in response to performance trends, service/offering changes, or operational shifts.
• Assist with candidate interviews for training-related or team member roles as needed.
• Support team morale initiatives including contests, recognition programs, and daily themes as appropriate.
• Ensure adherence to all relevant policies and procedures and flag consistent process errors or knowledge gaps to the management team.
• Display accountability, sound judgment, and a results-oriented mindset in all responsibilities

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Bachelor’s degree not required; equivalent professional experience preferred.
• Candidates with 5+ years of experience in training, instructional design, sales coaching, or a related performance-focused role are strongly preferred.
• Demonstrated experience in designing and developing training materials, including curriculum, scripts, assessments, and multimedia learning assets.
• Proficient with Learning Management Systems (LMS); experience with Absorb LMS is a strong plus. Comfortable managing course libraries, learner reporting, and content publishing within an LMS environment.
• Multimedia content creation experience required. Today’s learners - especially in fully remote environments - engage most with short-form, on-demand content.
• The ideal candidate knows how to create video-based training, “quick hit” learning modules, screen recordings, and micro-learning assets in addition to traditional curriculum.
• Experience with e-learning authoring tools (e.g., Articulate, Rise, Camtasia, or similar) is strongly preferred.
• Proven facilitation and public speaking ability - comfortable leading live virtual training sessions with confidence and adaptability.
• Strong organizational and project management skills with the ability to manage multiple training initiatives simultaneously and meet deadlines.
• Experience assessing performance data and translating insights into actionable training interventions.
• Ability to present regular written and verbal training reports to management on individual and team progress.
• Exceptional communication skills - oral, written, and presentation.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
• Strong reasoning and problem-solving skills; ability to work through complex situations with limited standardization.
• Ability to work independently in a remote environment while maintaining high accountability and results.

WORK ENVIRONMENT:
Work fully remote with direct reporting to the Corporate Office in Bellevue, WA. 

COMPENSATION:

This is a non-exempt position with an hourly range of $21.00 - $26.00/hour, depending on experience.

BENEFITS:

• Medical
• Dental
• Vision
• Life Insurance
• 401K
• EAP
• PTO & Paid Holidays

This position is virtual and open to anywhere in the US. 

A career at Sono Bello means being part of a dynamic, high-energy work environment where every team member can make a difference. We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue their best life now. With over 100 locations, Sono Bello is the largest and fastest-growing cosmetic surgery practice in the nation.

SUMMARY

The PAC Design & Delivery Trainer is a critical dual-function role within Sono Bello’s Patient Ambassador Center. This position requires a rare combination of instructional design expertise and live facilitation skill - someone equally comfortable building training from the ground up as they are delivering it with energy and impact. In the design capacity, this individual will own the end-to-end development of training materials, curricula, and learning assets that support new hire onboarding, continuation training, and performance improvement initiatives. In the delivery capacity, they will facilitate engaging, effective training sessions across our fully remote team, ensuring content lands with clarity and consistency. Collaborating closely with PAC Leadership, the PAC Design & Delivery Trainer will align training initiatives to current performance data, operational priorities, and evolving business needs. The impact of this role will be directly measured by improvement in pre-determined performance metrics, training completion rates, and learner effectiveness scores. The ideal candidate brings a passion for adult learning and performance excellence, exceptional communication and presentation skills, and the ability to operate with autonomy in a virtual environment.

ESSENTIAL DUTIES AND RESPONSIBILTIES:

Training Design & Development 

• Own the end-to-end design and development of training plans, learning materials, job aids, assessments, and facilitator guides for all PAC training initiatives.
• Conduct ongoing needs assessments to identify performance gaps and translate findings into targeted training solutions.
• Maintain and continuously improve all training content to ensure accuracy, relevance, and alignment with current processes, tools, and business goals.
• Develop and maintain Train-the-Trainer certifications and documentation to support scalable delivery across the organization.
• Collaborate with cross-functional stakeholders to ensure training content reflects real-world performance expectations and addresses evolving needs.
• Report on training effectiveness, learner progress, and curriculum gaps on a regular cadence to PAC Leadership

Training Delivery & Facilitation 

• Own the coordination and facilitation of continuation training - creating content, scheduling sessions, communicating with the team, and hosting live and recorded training.
• Assist in coordinating annual and periodic training events as needed.
• Deliver clear instruction, training demonstrations, and performance expectation communication with confidence and professionalism in a virtual setting.
• Provide targeted feedback and coaching to individuals during and following training sessions to reinforce learning.
• Serve as a subject matter expert on PAC processes, tools, and procedures, staying current on all system and workflow updates

Collaboration & General Responsibilities

• Partner with PAC Leadership to identify and act on emerging training needs in response to performance trends, service/offering changes, or operational shifts.
• Assist with candidate interviews for training-related or team member roles as needed.
• Support team morale initiatives including contests, recognition programs, and daily themes as appropriate.
• Ensure adherence to all relevant policies and procedures and flag consistent process errors or knowledge gaps to the management team.
• Display accountability, sound judgment, and a results-oriented mindset in all responsibilities

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Bachelor’s degree not required; equivalent professional experience preferred.
• Candidates with 5+ years of experience in training, instructional design, sales coaching, or a related performance-focused role are strongly preferred.
• Demonstrated experience in designing and developing training materials, including curriculum, scripts, assessments, and multimedia learning assets.
• Proficient with Learning Management Systems (LMS); experience with Absorb LMS is a strong plus. Comfortable managing course libraries, learner reporting, and content publishing within an LMS environment.
• Multimedia content creation experience required. Today’s learners - especially in fully remote environments - engage most with short-form, on-demand content.
• The ideal candidate knows how to create video-based training, “quick hit” learning modules, screen recordings, and micro-learning assets in addition to traditional curriculum.
• Experience with e-learning authoring tools (e.g., Articulate, Rise, Camtasia, or similar) is strongly preferred.
• Proven facilitation and public speaking ability - comfortable leading live virtual training sessions with confidence and adaptability.
• Strong organizational and project management skills with the ability to manage multiple training initiatives simultaneously and meet deadlines.
• Experience assessing performance data and translating insights into actionable training interventions.
• Ability to present regular written and verbal training reports to management on individual and team progress.
• Exceptional communication skills - oral, written, and presentation.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
• Strong reasoning and problem-solving skills; ability to work through complex situations with limited standardization.
• Ability to work independently in a remote environment while maintaining high accountability and results.

WORK ENVIRONMENT:
Work fully remote with direct reporting to the Corporate Office in Bellevue, WA. 

COMPENSATION:

This is a non-exempt position with an hourly range of $21.00 - $26.00/hour, depending on experience.

BENEFITS:

• Medical
• Dental
• Vision
• Life Insurance
• 401K
• EAP
• PTO & Paid Holidays