The role…

At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace.

A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.

Main Duties

• Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property
• Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc. 
• Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
• Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
• Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
• Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
• Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
• Team player with general phone etiquette and participate in Daily Shift briefings.

Required Skills/Qualifications

• At least 1 year of similar role or customer service / facing role
• Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
• Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Escopo do trabalho

Na Soho House, o Recepcionista, auxilia no check-in dos membros da propriedade e dos hóspedes do hotel em seus quartos, além de agilizar várias consultas, riscos e outros assuntos que surgirem. O agente de recepção é responsável por receber pagamentos e equilibrar o caixa no final do turno. Como agente de recepção, você conhecerá bem o layout da propriedade, será informado sobre ofertas especiais (quando aplicável), opções de restaurante/F&B e outras comodidades, mas não se limitará a academia, spa e espaço de trabalho compartilhado.

Um Recepcionista bem-sucedido é hospitaleiro por natureza, proativo, capaz de realizar várias tarefas, além de ser equilibrado e profissional em ambientes exigentes e de ritmo acelerado.

Principais responsabilidades

• Ponto principal de contato inicial para membros, convidados e funcionários e deve garantir que todos os visitantes sejam recebidos de braços abertos e recebam um serviço de primeira linha desde o momento em que entram em uma propriedade da Soho House & Co.
• Especialista em realizar todas as tarefas de concierge conforme necessário, incluindo, entre outras, reserva de carros, ingressos para shows, reservas em restaurantes, reservas em spa etc.
• Responder a e-mails e perguntas recebidas por meio de vários portais digitais aos quais os membros e hóspedes têm acesso, bem como imprimir/digitalizar documentos para membros e hóspedes que se juntam a nós nos quartos (hotel)
• Responsável por conhecer todas as atualizações relativas a horários de funcionamento, restrições de reserva e assuntos que resultem em mudanças no fluxo de trabalho, comunicando-se diariamente com todos os departamentos
• Lidar com todas as consultas relacionadas à contabilidade (ou seja, envio de fólios, disputas de campo, faturamento, recibos, solicitações de reembolso), bem como recuperações de saídas e manter todos os cartões de crédito perdidos em um cofre
• Conforto ao discutir as comodidades do Soho House, tipos de quartos, descrições de quartos, tarifas e disponibilidade, além de sugerir preferências de quartos que aumentem o fluxo de receita e elevem a experiência do hóspede
• Delegar ao bell attendant e/ou ao mordomo o apoio aos membros e convidados no que se refere ao manobrista e ao depósito de bagagens
• Trabalhar em equipe com etiqueta telefônica geral e participar de reuniões diárias de turno.
• Executa outras tarefas conforme atribuídas pelo supervisor/gerente.

Experiência necessária

• Experiência em função semelhante ou em atendimento ao cliente/função de atendimento
• Inglês Avançado / Fluente
• Deve ser capaz de realizar várias tarefas, atender linhas telefônicas de grande volume e responder a consultas de forma profissional (pessoalmente), em tempo hábil e da melhor forma possível.
• Aprender rapidamente ou ter OpenTable, Salesforce, Google Sheets e/ou Opera
• Habilidades de resolução de problemas e resolução de conflitos em qualquer questão prevista ou atual
• Orientado a detalhes, articulado e com capacidade de realizar várias tarefas em um ambiente de trabalho exigente e de alto volume
• Sólidas habilidades de comunicação e capacidade de entender e seguir instruções escritas e verbais
• Horário flexível e capacidade de trabalhar à noite, finais de semana e feriados (conforme necessário).

Soho House Portland is excited to hire a Club Receptionist/Host!

Scope of the Job

At Soho House, a Club Receptionist/Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operations. The Host has acute organizational and people skills which often is infectious and promotes a positive experience from the moment anyone arrives up until their departure. Responsibilities also entail providing excellent service to all guests, members and staff via friendly professionalism and organizational efficiency.

A successful Host is responsible for training other reception team members on processes and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service, and ensure tables are ready for the reservation’s arrival.

Key Responsibilities

• Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner;
• Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for  reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail;
• Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution;
• Punctuating all calls and interactions with friendliness, accuracy, and discretion;
• Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly;
• Build relationships with members and guests, and communicate any red flags and positive feedback to management to assess;
• Influence a fun and positive atmosphere by being approachable and professional;
• Performs other duties as assigned by supervisor/manager.

Main Duties

• Ensure every member is welcomed by name (if local) and guests are welcomed with open arms and in a hospitable manner;
• Answer high-volume phone lines and calls for rreservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries;
• Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing;
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet;
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable);
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set;
• Assist guests by checking/ retrieving their coats and/or items they left with coat check (if applicable);
• Build relationships with members and guests and communicate any red flags and positive feedback to management to assess;
• Influence a fun and positive atmosphere by being approachable and professional;

Required Skills/Qualifications

• Minimum of 3+ years’ experience in a similar role.
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
• OpenTable experience.
• Salesforce and Opera experience is a plus.
• Problem solving skills and bring conflict resolution to any anticipated or current matter.
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment.
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Flexible schedule and ability to work nights, weekends and holidays (as needed).

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.
• Work indoors and outdoors.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
• Paid Time Off: Full- Time Employees have sick days + vacation days.
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, trainings and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our House you will be provided with a family meal free of charge.

Scope of the Job

At Soho House, a Club Receptionist/Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency.

A successful Host, you may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation’s arrival.

Key Responsibilities

• Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner

• Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail

• Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution

• Punctuating all calls and interactions with friendliness, accuracy, and discretion

• Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly

• Build relationships with members and guests and communicate and red flags and positive feedback to management to assess

• Influence a fun and positive atmosphere by being approachable and professional

• Performs other duties as assigned by supervisor/manager

Main Duties

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
• Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
• Assist guests by checking/ retrieving their coats and/or items they left with the bell person
• Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
• Influence a fun and positive atmosphere by being approachable and professional

Required Skills/Qualifications

• Minimum of 3+ years’ experience in a similar role.
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
• OpenTable experience
• Salesforce and Opera experience is a plus
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.
• Work indoors and outdoors

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The role…

At Soho House the Greeters values the safety of all members, guests, and staff and ensures the Soho House experience is not compromised. It is a crucial aspect of this role to monitor site activity throughout the premises and be well-versed in local laws and regulations that support the daily functions of a high-volume members club, hotel, spa, gym, beach/pool, food and beverage operations.

A successful Greeter will be dependable, proactive, punctual, and always remains professional and approachable.  You will have a strong attention to detail, follow through, as well as the ability to multitask and prioritize needs while maintaining composure, focused and achieving deliverable goals.

Main Duties

• Greets and directs all members/guests with open arms and in a hospitable manner
• Build relationships with members/guests and communicate any red flags and positive feedback for management to assess
• Ensure any guest related concerns are addressed and action items have been set and a manager is notified
• Influence a fun and positive atmosphere by being approachable and professional
• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; preventing trespassers
• Ensure events and House experiences maintain the Soho House experience but are also safe, secure, and meet local standards
• Maintain a clean, sanitary, and safe work environment
• Controls traffic flow by directing foot traffic
• Maintains organization's stability and reputation by complying with legal requirements

Required Skills/Qualifications

• At least 1 year of experience in customer service focused role
• Strong communication and people skills while also cognizant of the bottom line and supporting the team to ensure we optimize the opportunity to generate various revenue streams
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detailed oriented, articulate and the ability to multi-task in a high-volume and demanding work environment
• An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends and holidays (as needed and when applicable). This may or may not be required on a regular basis, but is mandatory when needed
• Friendly and approachable as well as proven written and oral communication skills
• Ability to work effectively under time constraints and deadlines
• Emotional control and professionalism

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The role…

At Soho House the Greeters values the safety of all members, guests, and staff and ensures the Soho House experience is not compromised. It is a crucial aspect of this role to monitor site activity throughout the premises and be well-versed in local laws and regulations that support the daily functions of a high-volume members club, hotel, spa, gym, beach/pool, food and beverage operations.

A successful Greeter will be dependable, proactive, punctual, and always remains professional and approachable.  You will have a strong attention to detail, follow through, as well as the ability to multitask and prioritize needs while maintaining composure, focused and achieving deliverable goals.

Main Duties

• Greets and directs all members/guests with open arms and in a hospitable manner
• Build relationships with members/guests and communicate any red flags and positive feedback for management to assess
• Ensure any guest related concerns are addressed and action items have been set and a manager is notified
• Influence a fun and positive atmosphere by being approachable and professional
• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; preventing trespassers
• Ensure events and House experiences maintain the Soho House experience but are also safe, secure, and meet local standards
• Maintain a clean, sanitary, and safe work environment
• Controls traffic flow by directing foot traffic
• Maintains organization's stability and reputation by complying with legal requirements

Required Skills/Qualifications

• Experience in customer service focused role preferred
• Strong communication and people skills while also cognizant of the bottom line and supporting the team to ensure we optimize the opportunity to generate various revenue streams
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detailed oriented, articulate and the ability to multi-task in a high-volume and demanding work environment
• An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends and holidays (as needed and when applicable). This may or may not be required on a regular basis, but is mandatory when needed
• Friendly and approachable as well as proven written and oral communication skills
• Ability to work effectively under time constraints and deadlines
• Emotional control and professionalism

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The Role…

Front Office Agent Benefits

Soho Roc House offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.

When you join you will receive a load of amazing benefits, including:

• Meal provided whilst on shift
• Discount on all Cowshed products
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• We’ll support you with the tools and training you need to develop yourself personally and professionally

Soho Roc House offers a seasonal working contract from May to October.

What we are looking for – Front Office Agent

• Team player who communicates well with all colleagues
• Punctual, reliable and trustworthy
• Yes, yes, yes mentality
• Can do attitude
• Have a genuine passion for food and beverage
• Ability to work with little supervision and maintain a high level of performance
• Fluency in English; knowledge of other languages is a plus
• Customer-oriented and friendly
• Working quickly without compromising quality
• Attention to detail and a structured way of working

The Role…

Night Auditor Benefits

Soho Roc House offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.

When you join you will receive a load of amazing benefits, including:

• Meal provided whilst on shift
• Discount on all Cowshed products
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• We’ll support you with the tools and training you need to develop yourself personally and professionally

Soho Roc House offers a seasonal working contract from May to October.

What we are looking for – Night Auditor

• Team player who communicates well with all colleagues
• Punctual, reliable and trustworthy
• Yes, yes, yes mentality
• Can do attitude
• Have a genuine passion for food and beverage
• Ability to work with little supervision and maintain a high level of performance
• Fluency in English; knowledge of other languages is a plus
• Customer-oriented and friendly
• Working quickly without compromising quality
• Attention to detail and a structured way of working

The Role…

The Driver/Luggage Porter will be responsible for Soho Roc House Vehicles with the aim to transport our guests to and from the airport. The successful candidate will be the face of Soho Roc House since the driver is the first and last representative that our guests meet. With a detailed knowledge of the Soho House Group and its concept, you will carry out duties as directed by your managers, with a professional approach towards our guests, members and other employees.

As part of our Soho House team your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact.

Main Duties and Tasks

• Needs to comply with all the traffic/road rules and regulations of the state while also following the policies of Soho Roc House
• Drives the guests between the hotel and the airport or any destination in accordance with Soho Roc House policies and rules
• Responsible for the vehicle and ensures that maintenance is regularly performed
• Reports all accidents, injuries, unsafe working conditions and damage to Soho Roc House vehicles and related property
• Drivers may be required to lift luggage into the vehicle and unload them at Soho Roc House
• The employee is responsible for fueling the vehicle
• Takes suitcases and bags from guests checking in
• Carries luggage while escorting guests to their rooms and carries departing guests' luggage to cars or taxis
• Visible in Reception/Lobby area when not engaged in other tasks
• Parks and retrieves guest vehicles as well provides transfers when necessary

Driver/Luggage Porter Benefits

Soho Roc House offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.

When you join you will receive a load of amazing benefits, including:

• Meal provided whilst on shift
• Discount on all Cowshed products
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• We’ll support you with the tools and training you need to develop yourself personally and professionally

Soho Roc House offers a seasonal working contract from May to October.

What we are looking for – Driver/Luggage Porter

• Team player who communicates well with all colleagues
• Punctual, reliable and trustworthy
• Yes, yes, yes mentality
• Can do attitude
• Have a genuine passion for food and beverage
• Ability to work with little supervision and maintain a high level of performance
• Proven experience as a Hotel Driver
• Valid driving license
• Fluency in English; knowledge of other languages is a plus
• Customer-oriented and friendly
• Working quickly without compromising quality
• Attention to detail and a structured way of working

Scope of the Job

At Soho House, a Club Receptionist/Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency.

A successful Host, you may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation’s arrival.

Key Responsibilities

• Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner

• Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail

• Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution

• Punctuating all calls and interactions with friendliness, accuracy, and discretion

• Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly

• Build relationships with members and guests and communicate and red flags and positive feedback to management to assess

• Influence a fun and positive atmosphere by being approachable and professional

• Performs other duties as assigned by supervisor/manager

Main Duties

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
• Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
• Assist guests by checking/ retrieving their coats and/or items they left with the bell person
• Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
• Influence a fun and positive atmosphere by being approachable and professional

Required Skills/Qualifications

• Minimum of 3+ years’ experience in a similar role.
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
• OpenTable experience
• Salesforce and Opera experience is a plus
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.
• Work indoors and outdoors

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The role…

At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace.

A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.

Main Duties

• Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property
• Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc. 
• Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
• Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
• Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
• Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
• Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
• Team player with general phone etiquette and participate in Daily Shift briefings.

Required Skills/Qualifications

• At least 1 year of similar role or customer service / facing role
• Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
• Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The role…

At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace.

A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.

Main Duties

• Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property
• Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc. 
• Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
• Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
• Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
• Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
• Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
• Team player with general phone etiquette and participate in Daily Shift briefings.

Required Skills/Qualifications

• At least 1 year of similar role or customer service / facing role
• Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
• Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.