POR FAVOR ENVÍA TU SOLICITUD/CURRÍCULUM EN INGLÉS

¿Te gusta tener la responsabilidad de gestionar y hacer crecer un mercado completo? ¿Te motiva trabajar de cerca con clientes para resolver los retos de su estrategia de marketing digital? ¿Te enorgullece ayudar a tus clientes a tener éxito y buscar constantemente oportunidades de venta incremental?

Como Senior Customer Success Manager (hablante de español) en Smartly, tendrás la responsabilidad de tus propios clientes desde la primera semana, brindando asesoría consultiva, definiendo el enfoque y liderando implementaciones piloto exitosas del producto, además de impulsar el engagement de los clientes. Serás el vínculo clave entre los clientes, Facebook y nuestro equipo de desarrollo de producto. Formarás parte de la industria de marketing digital en constante evolución y ritmo acelerado, lo que te permitirá aprender rápidamente sobre cómo desarrollar y hacer crecer tu propio mercado objetivo, gestionar relaciones con grandes anunciantes y escalar las operaciones de una empresa ambiciosa en crecimiento.

Como Senior Customer Success Manager en Smartly, tú…

• Gestionarás y desarrollarás tus propias cuentas de clientes a través de la comunicación diaria y tu experiencia en marketing digital.
• Trabajarás estrechamente con los clientes para optimizar su estrategia de marketing digital y resolver rápidamente problemas de los anunciantes, incluyendo escalamiento de presupuestos, desempeño de campañas y procesos manuales.
• Tendrás la responsabilidad total de hacer crecer y gestionar tu mercado objetivo, así como desarrollar experiencia en industrias específicas (por ejemplo, comercio electrónico, viajes, clasificados, aplicaciones móviles, etc.).
• Desarrollarás y mantendrás un excelente conocimiento de la herramienta Smartly y de la publicidad en Facebook en general, para resolver continuamente los retos de los clientes.
• Construirás, gestionarás y fortalecerás relaciones sólidas con clientes y con Facebook.
• Colaborarás con clientes, otros Customer Success Managers de Smartly y el equipo de desarrollo de producto para mantener un flujo continuo de retroalimentación.

Buscamos a alguien que…

• Esté motivado/a por combinar la gestión de clientes, la resolución de retos de marketing digital y la construcción de relaciones a largo plazo.
• Cuente con más de 5 años de experiencia en gestión de cuentas en empresas B2B SaaS o agencias similares, preferentemente en el ámbito de marketing digital.
• Tenga excelentes habilidades de comunicación para explicar conceptos complejos de manera clara y eficiente, y brindar asesoría consultiva que ayude a mejorar el desempeño de los clientes.
• Cuente con dominio profesional del inglés (hablado y escrito) y fluidez en español.
• Tenga disponibilidad y disposición para viajar a reuniones, conferencias y eventos de la industria.

🌐 Requisito de idioma

Importante: Las postulaciones, entrevistas y las actividades diarias internas y con clientes se llevarán a cabo en inglés. Por lo tanto, se requiere un nivel avanzado de inglés (hablado y escrito) para este puesto. Presente su solicitud en inglés, por favor.

Lo que te ofrecemos…

• Seguro Social (IMSS): Cobertura completa de salud pública para el empleado y su familia
• INFONAVIT: Fondo de ahorro que ayuda a los empleados a adquirir o mejorar su vivienda
• FONACOT: Acceso a créditos personales accesibles para necesidades cotidianas
• Apoyo para trabajo desde casa: $1,000 MXN mensuales para cubrir costos de trabajo remoto

Smartly está comprometido a ser el mejor lugar para que personas con mentalidad de crecimiento prosperen—¡explora más en nuestro Culture Handbook!

***PLEASE SUBMIT YOUR APPLICATION/RESUME IN ENGLISH***

Do you enjoy having responsibility over an entire market to manage and grow? Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to up-sell?
 
As a Senior Customer Success Manager (Spanish speaking) at Smartly, you’ll take ownership of your own customers from week one, give consultative advice, scope and lead successful product trials and drive customer engagement. You'll function as the crucial link between customers, Facebook, and our product development team. You'll get a seat in the cutting edge, fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

As a Senior Customer Success Manager at Smartly, you will...

• Manage and nurture your own customer accounts through day to day communication and online marketing expertise
• Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
• Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc.)
• Develop and maintain excellent knowledge and skills of the Smartly.io tool and Facebook advertising in general so that you’re constantly able to solve customer problems
• Build, manage and develop strong relationships with customers and Facebook
• Collaborate with customers, Smartly Customer Success Managers and the product development team to maintain the quick feedback loop

We're definitely looking for you, if you...

• Are driven to combine the work of managing your own customers, solving their online marketing challenges and building long-term relationships
• Have 5+ years of account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain
• Have great communication skills to be able explain complex concepts clearly and efficiently and give consultative advices to help customers grow their performance
• Have professional spoken and written English plus fluency in Spanish 
  Are able and willing to travel for meetings, conferences and industry events

What We Offer You...

• Social Security (IMSS) - Complete public healthcare coverage for the employee and their family
• National Housing Fund (INFONAVIT) -  A savings fund that helps employees buy or improve their home
• Consumption Coverage (FONACOT) - Access to affordable personal loans for everyday needs
• Work From Home Allowance - MXN 1,000 monthly stipend to cover remote work costs

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

#LI-HYBRID

¿Te apasiona ayudar a anunciantes globales a alcanzar el éxito en el dinámico panorama digital actual?

Como Customer Success Associate en nuestro equipo de Global Strategic Accounts, desempeñarás un papel clave ayudando a los clientes más grandes e innovadores de Smartly a ejecutar, optimizar y escalar campañas en medios de paid social y programmatic.

Trabajarás de forma práctica con la tecnología de creatividad y automatización de Smartly para ofrecer excelencia operativa—configurando campañas, creando reportes, resolviendo problemas de integraciones y promoviendo la adopción de nuestra plataforma. Este rol combina la resolución analítica de problemas con la ejecución diaria para garantizar que los clientes logren resultados medibles y éxito a largo plazo.

Como Customer Success Associate en Smartly, tú…

• Colaborarás con Customer Success Managers y líderes de GSA para ofrecer excelencia estratégica y operativa en cuentas empresariales.
• Apoyarás en la incorporación de clientes (onboarding), sesiones de capacitación y revisiones trimestrales de negocio para impulsar la adopción y retención de la plataforma.
• Actuarás como socio de confianza al comprender los objetivos del cliente, identificar oportunidades de crecimiento y alinear las soluciones de Smartly con resultados de negocio.
• Gestionarás la configuración integral de campañas, optimización y seguimiento de desempeño en plataformas como Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads y The Trade Desk.
• Realizarás análisis de campañas y proporcionarás insights accionables y recomendaciones a clientes y equipos internos.
• Construirás y mantendrás dashboards de desempeño y marcos de reporting, asegurando la precisión y visibilidad de los datos.
• Desarrollarás experiencia profunda en las herramientas de creatividad, automatización e integración de datos de Smartly para ofrecer una ejecución de alta calidad y soporte consultivo.
• Colaborarás estrechamente con los equipos de Producto e Ingeniería para transmitir retroalimentación de clientes e influir en el desarrollo futuro.
• Contribuirás a la documentación de mejores prácticas, mejoras de flujos de trabajo y oportunidades de automatización para optimizar la eficiencia operativa.

Buscamos a alguien que…

• Tenga entre 1 y 3 años de experiencia en publicidad digital, operaciones de medios, customer success o analítica de marketing, idealmente en agencias, SaaS o ad tech.
• Cuente con experiencia comprobada ejecutando, optimizando y analizando campañas de medios pagados en redes sociales (Meta, TikTok, Pinterest, Snap, Reddit) y/o plataformas programáticas (DV360, The Trade Desk, Google Ads).
• Posea sólidas habilidades analíticas, de resolución de problemas y presentación, con dominio de Excel, PowerPoint u otras herramientas de inteligencia de negocios y visualización de datos para transformar datos en insights, acciones e historias impactantes para clientes.
• Tenga excelentes habilidades de comunicación y organización, con capacidad para gestionar múltiples flujos de trabajo y stakeholders en equipos globales.
• Cuente con mentalidad de crecimiento—curioso/a, proactivo/a y con interés en desarrollar experiencia en múltiples ecosistemas digitales.
• Tenga disponibilidad para trabajar en horario de CDMX para dar soporte a cuentas globales basadas en Estados Unidos.

🌐 Requisito de idioma

Importante: Las postulaciones, entrevistas y las actividades diarias internas y con clientes se llevarán a cabo en inglés. Por lo tanto, se requiere un nivel avanzado de inglés (hablado y escrito) para este puesto. Presente su solicitud en inglés, por favor.

Lo que te ofrecemos…

• Seguro Social (IMSS): Cobertura completa de salud pública para el empleado y su familia
• INFONAVIT: Fondo de ahorro que ayuda a los empleados a adquirir o mejorar su vivienda
• FONACOT: Acceso a créditos personales accesibles para necesidades cotidianas
• Apoyo para trabajo desde casa: $1,000 MXN mensuales para cubrir costos de trabajo remoto

Smartly está comprometido a ser el mejor lugar para que personas con mentalidad de crecimiento prosperen—¡explora más en nuestro Culture Handbook!

Are you passionate about helping global advertisers achieve success across today’s evolving digital landscape?

As a Customer Success Associate on our Global Strategic Accounts team, you’ll play a critical role in helping Smartly’s largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media.

You’ll work hands-on with Smartly’s creative and automation technology to deliver operational excellence—setting up campaigns, building reports, troubleshooting integrations, and driving adoption of our platform. This role combines analytical problem-solving with day-to-day execution to ensure customers achieve measurable outcomes and long-term success.

As a Customer Success Associate at Smartly, you will...

• Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
• Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
• Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes.
• Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
• Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.
• Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.
• Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support.
• Collaborate closely with Product and Engineering to surface customer feedback and influence future development.
• Contribute to the documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts.

We're definitely looking for you, if you...

• Have 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.
• Have proven ability to execute, optimize, and analyze paid media campaigns across social (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads).
• Have strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other business intelligence and visualization tools to translate campaign data into insights, actions, and impactful customer storytelling.
• Have excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.
• Have a growth mindset - curious, proactive, and eager to deepen your expertise across multiple digital ecosystems.
• Are able to work CDMX hours to support our US based global accounts.

What We Offer You...

• Social Security (IMSS) - Complete public healthcare coverage for the employee and their family
• National Housing Fund (INFONAVIT) -  A savings fund that helps employees buy or improve their home
• Consumption Coverage (FONACOT) - Access to affordable personal loans for everyday needs
• Work From Home Allowance - MXN 1,000 monthly stipend to cover remote work costs

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

#LI-HYBRID

In this role, you will be responsible for leading and running a sub-team of Customer Success Managers and /or Associates and leading the sub-teams revenue within the region. As the Lead, you will help the team handle a portfolio of customers and drive further change to improve the relationships and product and services adoption. This is the ultimate ‘player coach’ role within the CS function and a great stepping stone for managerial success.

As a Customer Success Lead at Smartly, you will

• Positively lead and handle a sub-team of Customer Success Managers and/or Associates in the region to reach their potential.
• Mentor the sub-team members and run their day to day output and engagement
• Take ownership of the sub-teams revenue, feature adoption, NPS, expansion (where a CP is not allocated), product feedback, customer experience, on-boarding and collaboration with other teams
• Coordinate key new customer onboarding
• Be responsible for line management tasks such as annual reviews, salary rounds and HR/People related topics supported by your Head of region
• Orchestrate the team to follow our enterprise account management playbooks to delight our customers
• Become the trusted advisor for your enterprise customers in the sub-team
• Ensure high quality customer experience to new and existing customers
• Enhance employee engagement and skills development within the team
• Improve feature adoption and cross sell services across your customer base
• Minimize customer churn and increase revenue
• Identify and take action on bottlenecks and areas of improvement
• Communicate upwards to your Head of Region optimally on your sub team performance and needs and help the Head of CS develop your sub-region and team
• Recruit, onboard and development a growing team of CSA’s and CSM’s

We're definitely looking for you if you

• A proven track record in Customer Success and/or Sales
• The desire to lead people and help them succeed
• Phenomenal understanding of the Smartly product and services
• Excellent knowledge of the digital marketing and paid social landscape
• Strong communication and interpersonal skills
• Track record of a commercial approach to enterprise account management

Perks & Benefits…

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Flexible in-office, hybrid, & remote work options depending on role 
• Generous healthcare packages & mental health benefits
• Monthly wellness benefit and learning reimbursement opportunities 
• 401K plus matching & equity grants for all new Smartlies
• Volunteer time off days & company donation matching opportunities 
• Computer (MAC or PC), phone with plan 
• And so much more…

#LI-HYBRID

• Own & Nurture Your Portfolio: Manage a diverse set of customer accounts and cultivate strong, long-term relationships with key stakeholders. Act as the trusted advisor who understands their unique needs and offers actionable insights that drive success.
• Drive Marketing Excellence: Collaborate closely with customers to optimize their online advertising strategies, ensuring their campaigns perform at their best. Tackle challenges such as budget scaling, performance optimization, and resolving complex issues with precision.
• Be a Product Expert: Stay on top of Smartly’s ever-evolving platform and features, as well as the broader social advertising ecosystem. Leverage this expertise to solve problems quickly and effectively, always finding innovative solutions to our customers' pain points.
• Develop Vertical Expertise: Take ownership of growing and managing a book of business within specific industries (e.g., e-commerce, travel, mobile apps, etc.). Become an expert in those verticals and provide tailored strategies that drive results for customers.
• Collaborate Across Teams: Work cross-functionally with Product, Sales, and Marketing teams to maintain a seamless feedback loop. Share customer insights to inform product development and contribute to a culture of continuous improvement.
• Partner with Industry Leaders: Build and maintain strong relationships with leading platforms like Meta, Pinterest, Snapchat, and TikTok. Work closely with these partners to ensure the best outcomes for our customers.

• Have 3+ Years of Experience: You bring 3+ years of relevant experience in customer success, account management, or a similar customer-facing role, ideally in the digital advertising space.
• Know Social Advertising Inside and Out: You’re comfortable navigating platforms like Meta, Pinterest, Snapchat, and TikTok, and you understand the nuances of paid social advertising strategies.
• Are Empathetic & Results-Driven: You thrive on helping customers succeed and are passionate about understanding their challenges and finding solutions. You’re focused on results but also deeply care about the process and customer experience.
• Can Simplify Complexity: You have a knack for explaining complex ideas in a clear and digestible way. Whether it’s data insights or campaign strategies, you can communicate effectively to customers at all levels.
• Have Excellent Communication Skills: You have strong spoken and written communication skills in English, with the ability to build rapport and maintain professional relationships.
• Are Self-Motivated & Collaborative: You’re a self-starter with a bias for action, but you also know the value of working together as a team. You can balance autonomy with collaboration and take initiative when needed.
• Are Flexible & Willing to Travel: You are comfortable working in a hybrid model from our Sydney office (3 days a week, more if desired), and are open to occasional travel for quarterly business reviews, conferences, and industry events.

Are you passionate about helping global advertisers achieve success across today’s evolving digital landscape?

As a Associate Customer Success Manager on our Global Strategic Accounts team, you’ll play a critical role in helping Smartly’s largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media.

You’ll work hands-on with Smartly’s creative and automation technology to deliver operational excellence—setting up campaigns, building reports, troubleshooting integrations, and driving adoption of our platform. This role combines analytical problem-solving with day-to-day execution to ensure customers achieve measurable outcomes and long-term success.

As a Customer Success Associate at Smartly, you will...

• Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
• Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
• Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes.
• Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
• Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.
• Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.
• Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support.
• Collaborate closely with Product and Engineering to surface customer feedback and influence future development.
• Contribute to the documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts.

We're definitely looking for you, if you...

• Have 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.
• Have proven ability to execute, optimize, and analyze paid media campaigns across social (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads).
• Have strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other business intelligence and visualization tools to translate campaign data into insights, actions, and impactful customer storytelling.
• Have excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.
• Have a growth mindset - curious, proactive, and eager to deepen your expertise across multiple digital ecosystems.
• Are able to work mid-shift hours to support our EMEA based global accounts.

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

#LI-HYBRID

Are you passionate about being at the forefront of the ever-evolving digital advertising industry? Do you thrive on proactively enabling agency partners, driving adoption, and helping agencies deliver measurable results for their clients?

As an Agency Customer Success Manager at Smartly, you will own and grow a portfolio of enterprise agency partners from day one. You’ll act as a trusted advisor, proactively guiding agencies on strategy, product adoption, and best practices across social and programmatic advertising. This role offers a front-row seat to the fast-paced online marketing ecosystem, with the opportunity to build long-term partnerships, influence product direction, and drive meaningful growth for both Smartly and our agency partners.

What you’ll do...

Are you passionate about being at the forefront of the ever-evolving digital advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week; give consultative advice, scope and drive successful product adoption and grow customer engagement. You will function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team. As a CSM, you’ll get a front row seat to the fast-paced online marketing industry, which will allow you to learn quickly about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

At Smartly, we connect creative and media workflows by using intelligent automation to make it easy and fast to produce and optimize ad creative, automate campaign management and provide best in class integrated reporting and intelligence across all digital channels.

As a Customer Success Manager at Smartly, you will…

• Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise.
• Identify opportunities for increased product adoption and align Smartly’s product value with the customer’s wider marketing objectives.
• Develop and maintain excellent knowledge of the Smartly tool and the digital ecosystem in general so that you're constantly able to solve customers' problems.
• Build, manage and develop strong relationships with customers and platform partners including Meta, Pinterest, Snapchat, TikTok and Google.
• Collaborate with internal teams, including product developers, to maintain the quick feedback loop between customers and product.

We're definitely looking for you, if you…

• Possess 4+ years of relevant experience in a Customer Success or similar customer-facing function.
• Have a good understanding of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic).
• Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals.
• Have a results-driven mentality, with a bias for action and collaboration.
• Are able to explain complex concepts clearly and translate data into insights.
• Have strong spoken and written communication skills in English.
• Are able and willing to travel for quarterly business reviews, conferences and industry events as required.

What we offer you...

At Smartly, we offer a place where you can advance your career. Here, you'll find:

• An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.

• Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.

• Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.

• Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.

• Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!

Apply Now and Build Your Future with Smartly!

#LI-HYBRID

As a Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week on, give consultative advice, scope and drive long-term success and drive customer satisfaction. You will act as both a strategic and operational partner to Smartly’s global clients, functioning as a crucial link between them, the digital platforms and Smartly. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with global clients, and scaling the operations of an ambitious growth company

Note: This role requires professional fluency in French (written and spoken) as you will support French-speaking customers.

As a Customer Success Manager at Smartly you will...

• Manage and grow your book of business across key digital platforms like DV360, TikTok, YouTube and Meta
• Build trust-based relationships with day-to-day and senior client and partner stakeholders
• Guide Smartly adoption to improve client stickiness, efficiency, and performance
• Drive strategic alignment by translating customer goals into platform outcomes and tailored success plans
• Drive operational success by establishing clear operating rhythms (kickoffs, weekly check-ins, QBRs), roles/responsibilities, and escalation paths
• Improve customer day-to-day execution by standardizing workflows, defining success metrics, and ensuring teams know how to use Smartly effectively
• Partner cross-functionally with Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and share feedback that helps improve the product
• Act as a consultative partner, bringing industry insights, platform best practices and Smartly recommendations to customer conversations
• Partner with internal teams to troubleshoot issues, remove blockers, and keep launches and key milestones on track
• Monitor account health signals (adoption, support trends, product usage) and proactively address risks to ensure consistent delivery
• Contribute to team initiatives that improve customer workflows, internal processes, or customer engagement
• Maintain and develop strong knowledge of Smartly tooling and digital marketing to continuously help solve customer problems
• Support commercial and strategic conversations with customers through QBRs, proposals, partnership expansions, and roadmap discussions (in partnership with internal stakeholders as needed)

We are looking for you if you...

• Have 3–5+ years of digital marketing experience (paid social and/or Google), ideally within SaaS, MarTech, or AdTech in a customer-facing role
• Have experience managing a portfolio of accounts and driving measurable customer outcomes
• Have a deep understanding of paid social, Google, and the broader digital advertising ecosystem (Meta, TikTok, YouTube, Pinterest, etc.)
• Are comfortable addressing technical challenges and partnering with technical teams when needed
• Are skilled in translating complex goals into strategic plans that drive adoption, retention, and growth
• Have a track record of improving operational processes for customers (workflows, stakeholder coordination, launch readiness, and ongoing account rhythms)
• Have strong communication skills — able to explain complex ideas clearly, tailor messaging across seniority levels, and present to senior stakeholders
• Are a proactive problem-solver with a growth mindset and positive attitude
• Are able to work in a hybrid capacity from our Amsterdam office 3 days a week (more if you like)
• Fluent in French (written and spoken)
• Are able and willing to travel for meetings, conferences and industry events

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

#LI-Hybrid

As a Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week on, give consultative advice, scope and drive long-term success and drive customer satisfaction. You will act as both a strategic and operational partner to Smartly’s global clients, functioning as a crucial link between them, the digital platforms and Smartly. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with global clients, and scaling the operations of an ambitious growth company

Note: This role requires professional fluency in French (written and spoken) as you will support French-speaking customers.

As a Customer Success Manager at Smartly you will...

• Manage and grow your book of business across key digital platforms like DV360, TikTok, YouTube and Meta
• Build trust-based relationships with day-to-day and senior client and partner stakeholders
• Guide Smartly adoption to improve client stickiness, efficiency, and performance
• Drive strategic alignment by translating customer goals into platform outcomes and tailored success plans
• Drive operational success by establishing clear operating rhythms (kickoffs, weekly check-ins, QBRs), roles/responsibilities, and escalation paths
• Improve customer day-to-day execution by standardizing workflows, defining success metrics, and ensuring teams know how to use Smartly effectively
• Partner cross-functionally with Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and share feedback that helps improve the product
• Act as a consultative partner, bringing industry insights, platform best practices and Smartly recommendations to customer conversations
• Partner with internal teams to troubleshoot issues, remove blockers, and keep launches and key milestones on track
• Monitor account health signals (adoption, support trends, product usage) and proactively address risks to ensure consistent delivery
• Contribute to team initiatives that improve customer workflows, internal processes, or customer engagement
• Maintain and develop strong knowledge of Smartly tooling and digital marketing to continuously help solve customer problems
• Support commercial and strategic conversations with customers through QBRs, proposals, partnership expansions, and roadmap discussions (in partnership with internal stakeholders as needed)

We are looking for you if you...

• Have 3–5+ years of digital marketing experience (paid social and/or Google), ideally within SaaS, MarTech, or AdTech in a customer-facing role
• Have experience managing a portfolio of accounts and driving measurable customer outcomes
• Have a deep understanding of paid social, Google, and the broader digital advertising ecosystem (Meta, TikTok, YouTube, Pinterest, etc.)
• Are comfortable addressing technical challenges and partnering with technical teams when needed
• Are skilled in translating complex goals into strategic plans that drive adoption, retention, and growth
• Have a track record of improving operational processes for customers (workflows, stakeholder coordination, launch readiness, and ongoing account rhythms)
• Have strong communication skills — able to explain complex ideas clearly, tailor messaging across seniority levels, and present to senior stakeholders
• Are a proactive problem-solver with a growth mindset and positive attitude
• Are able to work in a hybrid capacity from our Amsterdam office 3 days a week (more if you like)
• Fluent in French (written and spoken)
• Are able and willing to travel for meetings, conferences and industry events

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

#LI-Hybrid

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

In this Berlin-based role, you will be part of the EMEA South & Central Customer Success team focussing on DACH.

As a Customer Success Manager at Smartly, you will...

• Manage and nurture your own customer accounts through day to day communication and online marketing expertise
• Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
• Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc)
• Develop and maintain excellent knowledge and skills for Smartly.io tool and paid social advertising in general so that you're constantly able to solve customers' problems
• Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok
• Collaborate with customers, Smartly Customer Success Managers and product development team to maintain the quick feedback loop
  
  

We're definitely looking for you, if you...

• Possess 3+ years of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic).
• Have experience in a customer success or similar customer-facing function
• Are a proactive problem-solver, with a positive attitude and a strong desire to help our customers reach their goals
• Are comfortable in addressing technical challenges and collaborate with technical teams when needed
• Have a results-driven mentality, with a bias for action and collaboration
• Are able to explain complex concepts clearly and translate data into actionable insights
• Have strong spoken and written communication skills in English as well as the ability to create connections and engage confidently with a variety of audiences
• Are able to work in a hybrid capacity from our Berlin office 3 days a week (more if you like)
• Are able and willing to travel for meetings, conferences and industry events
• Previous knowledge of Smartly or similar players is a plus