About Sigma Computing

Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds.

We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.

Key Responsibilities:

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
• Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
• Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Required Skills / Experience:

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
• 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
• Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
• Strong analytical skills with a proven ability to solve complex problems using data.
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
• ETL experience
• Experience implementing production business intelligence solutions
• Startup experience

Additional Job details

The base salary range for this position is $132k - $165k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. 

Sigma’s vision is to create an insight-driven world where people, organizations, and, ultimately, humanity are transformed for the better by data. At Sigma, we are building a cloud-native business intelligence platform that allows users to tap into their biggest databases hosted in the cloud and easily conduct ad hoc analysis to gain business insights in seconds. All without any SQL programming. We are growing the Solution Engineering team and are looking for a Solution Engineer who will help redefine the business intelligence landscape for our customers. You will join a talented team of Solution Engineers with a shared mission to truly make data access easy to drive business results.

The Sigma Solution Engineer believes in the power of analytics to transform organizations and uncover new data insights to increase business agility. The Sigma Solution Engineer will act as the trusted advisor to our prospects and customers working in tandem with Sales, Business Development, Product Management, Engineering, and Support. This individual is ultimately responsible for managing and delivering on all activities related to the technical presales cycle. This includes presentations, demonstrations, and hands on development of prototypes.  You will align closely with our field Regional Sales Managers (Enterprise)  focused on sales in new and existing accounts. 

What You Will Be Doing

• Understand and uncover business challenges and issues faced by the customer and be able to run a targeted discovery sessions or workshop
• Engage with business users to define, create, and showcase solution prototypes
• Build and present customized demos for customers, trade shows, and webinars
• Confidently present and articulate the business value of the Sigma platform to all levels within an organization
• Deliver product, technical, and security related responses on RFPs/RFIs
• Participate in product, sales, and relevant technology certifications to acquire, maintain, and grow skill sets
• Work as a team player by contributing, learning, and sharing new knowledge
• Be conversant in integration and data migration approaches to facilitate enterprise-type sales cycles
• Manage multiple customer engagements concurrently
• Attain quarterly and annual objectives assigned by management
• Become a Sigma champion and product expert, prospects and customers will look to you for advice and expertise

Qualifications We Need

• Minimum 5 years of business intelligence experience 
• Customer relationship skills
• Strong understanding of database concepts
• Cloud data warehouse experience - Snowflake, Redshift, BigQuery
• ETL experience - Fivetran, Matillion or traditional ETL
• Excellent organizational skills and ability to multitask in a fast-paced startup environment
• Experience implementing production business intelligence solutions or proof of concepts
• Bachelor’s degree in computer science or related field or equivalent technical & business experience
• 25% Travel

Qualifications We Want (also, skills you’ll learn!)

• Experience at a SaaS company or with cloud architectures
• Experience with data analytics business use cases
• Startup experience

About Sigma

Sigma is a modern analytics & business intelligence (BI) application built for the cloud. Trusted by data-first companies, Sigma provides live access to cloud data warehouses using an intuitive spreadsheet interface—empowering business experts to ask more of their data without writing a single line of code. With the full power of SQL, the cloud, and a familiar interface, business users have the freedom to analyze data in real time without limits. Sigma is self-service analytics as it was meant to be: a single source of truth that eliminates data extracts, simplifies analysis, and drives BI adoption at every level of business. Sigma is closing the gap between data teams and business experts. To learn more about Sigma, visit www.sigmacomputing.com or join the conversation on Twitter @SigmaComputing.

About Sigma Computing

Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds.

We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.

Key Responsibilities:

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
• Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
• Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Required Skills / Experience:

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
• 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
• Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
• Strong analytical skills with a proven ability to solve complex problems using data.
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
• ETL experience
• Experience implementing production business intelligence solutions
• Startup experience

Additional Job details

The base salary range for this position is $132k - $165k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. 

About This Role

This is not your average Account Executive role. At Sigma, we believe that people are our most valuable resource, and so we relentlessly invest in our team. Account Executives are set up to thrive while generating meaningful pipeline, winning new customers, and directly contributing to the success of our organization.  

Working with Sigma gives you the opportunity to get in on the ground floor of a high-growth startup. Our Account Executives are crucial for growing our customer base and our company, making this one of Sigma’s most critical roles. 

This role is based in San Francisco or New York City and will not be remote.

Who You Are:

• A go-getter who is hungry for personal growth and career advancement
• Someone who understands the power and value of data in driving innovation and business initiatives
• Someone who is principled, honest, humble, and hard-working

What You Care About:

• Learning from leaders who are dedicated to your success
• Working in a role you genuinely love with people you enjoy being around
• Making an impact in the fast-paced world of data
• Growing your leadership skills for a long and rewarding career

You’ll Contribute By: 

• Maintaining, creating, and updating accurate customer, pipeline, and forecast information in Salesforce
• Using knowledge of the data and analytics space to interact with a diverse set of businesses in consultative sales
• Owning your sales process — from first call to demo to proposal to proof of concept to contract
• Working alongside a team of motivated reps on a high-functioning, energetic team
• Bringing on new customers and developing advocates for Sigma in the business intelligence market
• Engaging with partners in the data ecosystem to build pipeline or support specific customer needs and initiatives
• Generating new revenue for a rapidly growing company

Your Qualifications: 

• Ideally two or more years of experience closing deals
• Experience in the data analytics or BI space (Looker, Tableau, Domo, etc.) is preferred
• Background in high-tech software sales is preferred
• A track record of success in pipeline generation and quota attainment
• Partnership and co-selling experience is preferred
• Team player, hustler, all-around sales superstar
• Must be based in the San Francisco Bay Area or New York City or be willing to relocate

Additional Job details:

The base salary for this position is $110k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. 

About This Role

This is not your average Account Executive role. At Sigma, we believe that people are our most valuable resource, and so we relentlessly invest in our team. Account Executives are set up to thrive while generating meaningful pipeline, winning new customers, and directly contributing to the success of our organization.  

Working with Sigma gives you the opportunity to get in on the ground floor of a high-growth startup. Our Account Executives are crucial for growing our customer base and our company, making this one of Sigma’s most critical roles. 

Who You Are:

• A go-getter who is hungry for personal growth and career advancement
• Someone who understands the power and value of data in driving innovation and business initiatives
• Someone who is principled, honest, humble, and hard-working

What You Care About:

• Learning from leaders who are dedicated to your success
• Working in a role you genuinely love with people you enjoy being around
• Making an impact in the fast-paced world of data
• Growing your leadership skills for a long and rewarding career

You’ll Contribute By: 

• Maintaining, creating, and updating accurate customer, pipeline, and forecast information in Salesforce
• Using knowledge of the data and analytics space to interact with a diverse set of businesses in consultative sales
• Owning your sales process — from first call to demo to proposal to proof of concept to contract
• Working alongside a team of motivated reps on a high-functioning, energetic team
• Bringing on new customers and developing advocates for Sigma in the business intelligence market
• Engaging with partners in the data ecosystem to build pipeline or support specific customer needs and initiatives
• Generating new revenue for a rapidly growing company

Your Qualifications: 

• Ideally two or more years of experience closing deals
• Experience in the data analytics or BI space (Looker, Tableau, Domo, etc.) is preferred
• Background in high-tech software sales is preferred
• A track record of success in pipeline generation and quota attainment
• Partnership and co-selling experience is preferred
• Team player, hustler, all-around sales superstar
• Must be based in the San Francisco Bay Area or be willing to relocate

Additional Job details:

The base salary for this position is $110k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. 

About This Role

This is not your average Account Executive role. At Sigma, we believe that people are our most valuable resource, and so we relentlessly invest in our team. Account Executives are set up to thrive while generating meaningful pipeline, winning new customers, and directly contributing to the success of our organization.  

Working with Sigma gives you the opportunity to get in on the ground floor of a high-growth startup. Our Account Executives are crucial for growing our customer base and our company, making this one of Sigma’s most critical roles. 

Who You Are:

• A go-getter who is hungry for personal growth and career advancement
• Someone who understands the power and value of data in driving innovation and business initiatives
• Someone who is principled, honest, humble, and hard-working

What You Care About:

• Learning from leaders who are dedicated to your success
• Working in a role you genuinely love with people you enjoy being around
• Making an impact in the fast-paced world of data
• Growing your leadership skills for a long and rewarding career

You’ll Contribute By: 

• Maintaining, creating, and updating accurate customer, pipeline, and forecast information in Salesforce
• Using knowledge of the data and analytics space to interact with a diverse set of businesses in consultative sales
• Owning your sales process — from first call to demo to proposal to proof of concept to contract
• Working alongside a team of motivated reps on a high-functioning, energetic team
• Bringing on new customers and developing advocates for Sigma in the business intelligence market
• Engaging with partners in the data ecosystem to build pipeline or support specific customer needs and initiatives
• Generating new revenue for a rapidly growing company

Your Qualifications: 

• Ideally two or more years of experience closing deals
• Experience in the data analytics or BI space (Looker, Tableau, Domo, etc.) is preferred
• Background in high-tech software sales is preferred
• A track record of success in pipeline generation and quota attainment
• Partnership and co-selling experience is preferred
• Team player, hustler, all-around sales superstar

Additional Job details:

The base salary for this position is $110k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply.