About the role… 

ShopMy is looking for a Senior Manager to join our Talent Acquisition team to build and scale a best-in-class recruiting function for our Product & Engineering organization. This role sits at the intersection of talent, strategy, and execution - responsible not only for delivering exceptional hires, but for shaping how we identify, attract, and close top technical talent in a highly competitive market.

You’ll partner closely with Product, Engineering, and Design teams to deeply understand hiring needs, raise the bar on talent, and design systems that scale with the business. This is a high-impact role for someone who thrives in fast-moving environments, brings strong judgment on talent, and is motivated by building from the ground up.

Roles and responsibilities…

• Own end-to-end hiring for Product, Engineering, and Design roles, from intake to close
• Partner with leadership to define hiring strategy, headcount planning, and role scoping
• Build and execute proactive sourcing strategies, through LinkedIn and other outreach tools, to attract top-tier technical talent, with a focus on quality over volume.
• Develop and continuously refine recruiting processes to ensure speed, rigor, and an exceptional candidate experience
• Act as a strategic advisor to hiring managers on talent market dynamics, compensation, and candidate calibration
• Drive high-quality assessment and interview practices to maintain a consistently high hiring bar
• Build and manage a small but high-performing team of technical recruiters over time
• Establish reporting, pipelines, and systems that provide visibility into hiring performance and bottlenecks

Qualifications

• Proven track record hiring high-caliber technical talent across Engineering, Product, and Design in a fast-paced environment
• Strong talent judgment - you know what excellence looks like and consistently raise the bar
• Familiarity with technical domains and ability to engage credibly with Engineering, Product, and Design candidates
• Extensive network within Engineering, Product, and Design talent markets, with the ability to proactively leverage and expand it
• High ownership and accountability; you take responsibility for hiring outcomes end-to-end
• Excellent stakeholder management and influencing skills; able to partner with and challenge senior leaders
• Strong sourcing capabilities, with creativity and persistence in reaching passive candidates
• Data-driven mindset; comfortable using metrics to inform decisions and continuously improve processes
• Strong sense of urgency without sacrificing quality
• Experience implementing or optimizing ATS and recruiting tools
• Deep alignment with a high-performance, builder-oriented culture

About the role…

As a Senior Manager on the Client Strategy team at ShopMy, you will serve as a deeply trusted partner to our brand clients — owning day-to-day account management and overall client satisfaction within our Beauty & Wellness pod.The retention of our brands is at the forefront of ShopMy's focus, and you will play a crucial role in our growth, scale, and success. To thrive in this role, you must be organized, engaged, detail-oriented, and well-versed in advising on affiliate marketing programs — while consistently elevating our brands' experience and success on the platform. The right addition to the team demonstrates a high level of ownership with the ability to think strategically from a business's perspective. Our best Senior Managers are self-starters who act with limited guidance in a fast-paced environment.

Your Impact to The Role:

• Create a relationship as a deeply trusted advisor with brand executives across the beauty and wellness sector
• Partner with our Sales team to understand business goals, expectations, and upselling opportunities of incoming clients
• Intensely focus on maintaining high retention rates and seeking opportunities to add features to the account with data-backed suggestions
• Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies, expanding our share of their marketing budget
• Identify and create solutions for day-to-day issues impacting business across multiple accounts
• Deliver timely, accurate, and professional support to accounts — timeliness is key
• Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities
• Strategically bring conversations "up a level" to ensure we're not losing opportunities to drive value for our brand partners
• Identify and implement AI-driven workflows that improve how you work, and contribute to how AI is adopted across the Client Strategy team
  
  

You Are Energized By:

• Building trusted relationships with senior marketing leaders at leading beauty and wellness brands
• Translating complex data into clear, strategic narratives that drive investment decisions
• Managing high-impact, high-visibility accounts where execution and strategy must both be exceptional
• Navigating ambiguity and solving nuanced business challenges
• Elevating the sophistication of affiliate and creator programs
• Coaching and leveling up teammates around you
  
  

What We Are Looking For:

• 6+ years of experience in account management, with experience working with large Beauty & CPG enterprise clients
• Demonstrated experience managing enterprise or highly complex brand relationships
• Proven track record of driving retention, expansion, and long-term account growth
• Experience engaging executive stakeholders and influencing decision-making
• Strong analytical instincts with the ability to turn performance data into strategic insight
• Exceptional communication and executive presence
• Ability to thrive in a fast-paced, high-growth environment
• Bachelor's degree required

Bonus Points:

• Deep passion and understanding of the creator economy
• Experience in SaaS Customer Success with a track record of exceeding client expectations
• Familiarity with affiliate marketing platforms and performance marketing
• Experience working in a remote startup environment

About the role...

We are seeking a Client Strategy Associate to join our Brand Success team, where you will help manage and optimize our portfolio of brands on the platform. The retention of our brands is at the forefront of ShopMy’s focus, and will play a crucial role in our growth, scale and success. As a Client Strategy Associate, you’ll work closely alongside Client Strategy Managers as a key contributor to brand account health — executing on deliverables, building relationships, and helping drive retention and success for our brand partners.

Your Impact to The Role:

• Partner with Client Strategy Managers on day-to-day brand account management, taking ownership of execution, follow-through, and proactive communication with brand partners.
• Meet directly with brand partners, identify and own action items to support brand strategy, and implement in partnership with Client Strategy Managers.
• Maintain accurate and up-to-date account data and documentation.
• Support strategic projects across the organization and maintain project timelines.
• Collaborate with other Associates to share best practices and drive efficiency.

You Are Energized By:

• Working directly with innovative brands and helping them succeed.
• Fast-paced, collaborative environments where no two days look the same.
• Supporting a team that’s scaling a best-in-class client experience.
• Being part of the evolving creator economy and building something category-defining.

What We Are Looking For:

• Bachelor’s Degree.
• 1–3 years in account management, project management, or other client-facing roles.
• Prior experience in a client-facing or account support role preferred.
• Proficiency in Google Suite and Zoom.
• Highly organized with strong attention to detail.
• Excellent written and verbal communication skills.
• Adaptability to evolving brand needs and priorities.
• Team player who’s ready to step in wherever needed.
• Comfort working with performance data to track trends and communicate insights to brand partners.
• Familiarity with creator economy, influencer, or affiliate marketing a strong plus.
• Identify and implement AI-driven workflows that improve how you work, and contribute to how AI is adopted across the Client Strategy team.

Bonus Points:

• Remote startup experience.
• Ability to execute under tight deadlines and urgent requests.
• Familiarity with Salesforce.

About the role…

ShopMy is looking for a strategic and experienced events Manager to join our Marketing team and own the end-to-end vision and execution of events. This role will lead the development of standout brand and community experiences that drive growth, deepen engagement, and elevate ShopMy’s presence across the industry.

As a key member of the Marketing team, you’ll shape how the ShopMy brand shows up in the real world—creating compelling, high-impact moments that attract new brand and creator partners, foster community, and position ShopMy as a leader in creator-powered commerce. The ideal candidate is both a strategist and detail-oriented executor, able to design an ROI-focused event while ensuring flawless delivery.

Your Impact to The Role:

• Own and execute ShopMy’s company-wide events strategy, including:
  • Sales activations to acquire new brand and creator partners
  • Community-focused events that drive engagement, retention, and brand loyalty
  • Strategic industry moments—from tentpole conferences to cultural events—where ShopMy should show up with impact
• Drive cross-functional alignment across Sales, Design, Marketing, and Executive stakeholders
• Oversee end-to-end event execution including timelines, vendors, budgets, and production
• Define and track success metrics, including ROI, lead generation, and qualitative impact
• Partner with Sales and Marketing post-event to maximize momentum and conversion

You Are Energized By:

• Designing memorable, high-impact experiences that bring a brand to life
• Owning the full lifecycle of events—from ideation to execution to impact measurement
• Working cross-functionally and presenting your work to executive stakeholders
• Creating structure, process, and strategy in a fast-paced environment
• Shaping how a high-growth startup shows up in the world

What We Are Looking For:

• 5-7 years of experience in event strategy, experiential marketing, or brand experience roles
• Proven experience managing large-scale event calendars and budgets
• Strong project management and cross-functional communication skills
• Deep understanding of how events drive both brand and business impact
• Executive presence and comfort with fast-paced, high-growth environments

Bonus Points:

• Prior experience in commerce, tech, or creator economy
• Existing vendor and venue relationships in major U.S. cities

About the role…

As a Director on the Client Strategy team at ShopMy, you will lead a high-performing pod of Client Strategy Associates and Managers dedicated to ensuring the success and growth of our brand clients. You will set the strategic direction for your pod, directly own a subset of key accounts, and serve as a senior voice both externally with brand executives and internally with cross-functional and C-level leadership. Your role is critical in driving retention, growth, and platform adoption — while actively developing your team, shaping cross-departmental initiatives, and helping define the future of ShopMy through thoughtful leadership and product feedback.

Your Impact to The Role:

• Oversee and champion your pod — partnering with your team to set clear priorities, allocate effort effectively, and directly manage a subset of strategic Brand accounts
• Drive pod performance against retention and growth KPIs to achieve meaningful business outcomes
• Actively coach and develop your team — providing frequent feedback, engineering growth opportunities, owning onboarding, and cultivating top-tier talent
• Serve as the senior contact and strategic partner for executive client conversations, upsells, and escalations
• Bring deep fluency in industry trends and competitive landscape to elevate the pod — and synthesize client and team insights to inform product priorities
• Partner with peers and leadership to align pod priorities with company strategy, influencing direction and driving buy-in across the organization
• Drive continuous improvement across team structure, processes, and ways of working; role model ShopMy values and hold yourself to the same standard of growth you set for your team
• Partner with your team to identify and embed AI-driven workflows that enhance efficiency, and help shape how AI is deployed across the Client Strategy function
  
  
  

You Are Energized By:

• Leading and developing high-performing teams in a fast-paced, remote startup environment
• Building deep relationships with brand executives and serving as a trusted strategic partner
• Identifying and seizing opportunities to upsell and retain clients
• Staying on top of industry trends and the creator economy landscape
• Connecting the dots to deliver proactive service, strategies, and solutions
• Executing under tight deadlines and responding to urgent requests with agility
  
  
  

What We Are Looking For:

• 7+ years of experience in account management, with experience working with large Beauty & CPG enterprise clients
• Bachelor's degree required
• Strong leadership skills and proven experience managing and mentoring a team
• Great executive presence — you have successfully worked with C-Suite and founders of companies
• Demonstrated ability to upsell and retain clients, with a natural talent for identifying and seizing opportunities
• Exceptional organizational skills, attention to detail, and the ability to connect the dots to offer proactive service, strategies, and solutions
  
  

Bonus Points:

• Experience working in a remote startup environment
• Deep passion and understanding of the creator economy
• Experience in SaaS Customer Success, with a clear track record of exceeding customer expectations and delivering elite client experiences
  
  

About the Role

As Senior Manager, Product Research, you’ll be the dedicated researcher responsible for engaging directly with ShopMy’s user base to understand their needs and pain points. You’ll partner closely with product managers, designers, and engineers to help shape product strategy and surface actionable insights to elevate both creator, shopper and brand experience on ShopMy.

This is an individual contributor role on the Product team. In this role, you will be expected to independently own and lead complex research projects while contributing to broader team initiatives with growing consistency.

What You’ll Do

• Own and drive the research roadmap in close partnership with Product, Success and Sales
• Lead end-to-end user research efforts across multiple product areas; from generative discovery to evaluative testing
• Lead and execute end-to-end UX and usability testing initiative, translating insights into actionable design and product improvements that enhance user experience. 
• Incorporate best in class UX principles into research and product development processes, championing user-centered design standards and ensuring a consistent, high quality experience. 
• Synthesize and communicate insights in compelling ways that influence product decisions and roadmap prioritization
• Design, scope and execute studies using a mix of methodologies (e.g., 1:1 interviews, usability tests, surveys, diary studies)
• Collaborate with Product, Design, Marketing, Data, and Product Support to identify and prioritize key user pain points and user needs
• Advocate for the voice of the creator, shopper and brand throughout the product development process
• Contribute to the evolution of our product development process by establishing frameworks and best  practices for research planning, documentation, and insights sharing
• Help level up research understanding across the team through lightweight training and education

What You Bring

• 6+ years of experience in product or UX research, preferably at a fast-paced B2B or B2C startup
• Expertise across both generative and evaluative research methods (both in-person and remote) with a portfolio or examples of research that influenced shipped products
• Exceptional communication and storytelling skills- you make data and insights engaging, accessible, and memorable
• Strong collaborator, able to build cross-functional relationships and advocate for users without losing sight of business context
• Comfortable navigating ambiguity, prioritizing impact, and balancing rigor with speed
• Experience working with creator tools, marketplaces, or e-commerce products is a plus

About The Role:

We’re looking for a proactive, resourceful, and systems-minded Workplace Technology Lead to own the employee technology experience at ShopMy. This role sits at the intersection of People and Technology — ensuring our team has secure, seamless access to the tools, systems, and devices they need to do their best work.

You’ll manage onboarding and offboarding across our tech stack, streamline vendor and contract ownership, support SSO and identity management, and ensure hardware, software, and security standards scale with the company.

As a core member of the People team, you’ll partner closely with People Ops to design and deliver a seamless employee technology experience. This role starts as a hands-on, execution-focused position and evolves into strategic ownership of ShopMy’s workplace technology function as the company scales. It is NYC-based and requires regular in-office presence to support hardware, office setup, and day-to-day execution.

Your Impact to The Role:

• Account & Access Management: Own logins, licensing, and SSO/identity management across Google Workspace and other core systems. Manage Slack administration, email domains, and inbox access, including terminations and handoffs.
• Tool Onboarding & Offboarding: Run end-to-end tool provisioning for new hires, including accounts, seat management, and file transfers. Manage company technology plans, hardware procurement and set up, Rippling MDM enrollment, device trade-ins, device repairs and replacement processes. Evaluate tool options, centralize tool vendors and manage ongoing contracts
• Systems Implementation & Strategic Support: Serve as an internal tech-stack expert and tool evaluator. Partner with Engineering to ensure clean integrations and scalable workflows. Support workflow creation, automations, and integrations.
• In-Office Equipment & Setup: Oversee office hardware and infrastructure (WiFi, network security, monitors, peripherals). Track asset inventory for laptops, phones, and accessories. Support internal meetings and events with live troubleshooting.
• Troubleshooting & Technical Support: Serve as the primary point of support for employees on software, hardware, and tool integration issues. Build and maintain a self-service knowledge base and FAQs.
• Security & Compliance: Partner with Engineering to manage device security, endpoint protection audit logging, and develop information security protocols. Own SOC 2 readiness and ongoing compliance from a workplace technology perspective, including control implementation, tooling, and audit partnership. Implement best practices for secure provisioning, data protection, and compromised account monitoring.
  
  

You Are Energized By:

• Building systems and processes that make employees’ day-to-day work seamless.
• Solving technical problems with both speed and empathy.
• Being the connective tissue between People, Engineering, and every ShopMy team.
• Creating scalable solutions that balance security and usability.
• Helping a fast-growing company stay productive, secure, and future-ready.

What We Are Looking For:

• 5–7 years of experience in IT operations, workplace technology, or people-tech roles.
• Hands-on experience with Google Workspace, SSO/identity tools  and MDM solutions 
• Strong organizational skills with the ability to centralize and document processes across multiple systems.
• Experience onboarding and offboarding employees in high-growth environments.
• Comfortable managing vendor relationships and tool evaluations.
• Security and compliance oriented to enable leveling up of digital security. 
• High EQ and communication skills — you work cross-functionally with empathy and clarity.
• Bias toward action — you can toggle between strategic system design and hands-on troubleshooting.
• Excitement around building the workplace technology function from the ground up.

Bonus Points:

• Experience with SaaS management tools (BetterCloud, Torii, Zylo).
• Familiarity with security standards (SOC2, ISO27001, GDPR).
• Prior experience in a startup or creator economy environment.
• Knowledge of no-code automation tools (Zapier, Workato).

Who You Are

We’re looking for a Senior Data Analyst to join ShopMy’s growing data team. This role is focused on owning and improving the foundation of our data — ensuring that what we track, store, and analyze is complete, reliable, and easy to use.

You don’t just analyze data — you make it better, more reliable, and more useful for everyone else. You know how to dig into data systems, identify gaps, inconsistencies, and inefficiencies, and take action to fix them. You know how to identify what drives value and how to unlock it through better data, systems, and analysis. You’re highly technical, detail-oriented, and resourceful, with a strong instinct for prioritization and problem solving in unstructured environments.

You’re comfortable working across a modern data stack (SQL, pipelines, BI, scripting), and you take pride in building systems that others can trust and depend on. Over time, this role will expand into deeper partnership with Product and Engineering, helping ensure new features and products are data-enabled, measurable, and performing at their best.

What You’ll Do

• Own and continuously elevate ShopMy’s data foundation, ensuring data is reliable, scalable, and easy to use
• Design, build, and maintain data models and pipelines in Snowflake
• Implement monitoring, alerting, and validation systems to proactively identify data and product issues
• Audit and improve data quality across sources, tracking, and transformations
• Improve data usability and accessibility across the business and support BI on a strong foundation
• Conduct analyses to identify and quantify opportunities to improve product performance and drive business impact
• Partner with Product and Engineering on tracking strategy, feature development, and product performance

Qualifications

• 3+ years of experience in Data & Analytics with relevant industry experience (E-commerce, SaaS, Agencies, Social, or similar)
• Expert SQL skills with experience working with large, complex datasets, building pipelines, and operating within modern data warehouses
• Strong experience with business intelligence tools, data modeling, and data visualization
• Experience with experimentation and measurement (A/B testing, incrementality, attribution)
• Experience with scripting languages (Python or similar) for analysis and automation
• Strong problem-solving skills, attention to detail, and a highly resourceful, self-directed working style
• Comfortable working in ambiguity, prioritizing effectively, and collaborating with technical stakeholders
• Experience with product analytics tools (Amplitude, Heap, Mixpanel, or similar)
• Experience using AI tools to enhance analysis, automate repetitive work, or proactively surface insights is a strong plus
• Motivated to take ownership as an early member of a growing data team

The work in this role directly shapes how ShopMy builds products, makes decisions, and scales — this is foundational, high-leverage work.

About the Role

ShopMy’s consumer-facing shopper product has launched- introducing a new way for customers to discover, organize, and buy products through creator-curated experiences and personalized taste profiles. 

As the Senior Product Builder- Shopper, you will own this product area, transitioning product leadership from our CEO and driving the strategy, execution, and growth of the shopping experience post-launch. You’ll work across design, engineering, data, marketing, and brand teams to refine the experience, improve key shopper metrics, and scale engagement and retention.

This role is ideal for a product leader who combines strategic thinking with strong execution skills, understands consumer behavior in commerce contexts, and thrives in high-velocity environments with high autonomy and direct executive partnership.

What You’ll Do

• Product Ownership & Vision
  • Take over end-to-end ownership of the shopper product, including shaping the long-term vision and short-term execution plans.
  • Define the product’s North Star and key success metrics tied to adoption, engagement, conversion, and retention.
• Strategy & Roadmap:
  • Develop and own the shopper product roadmap, prioritizing improvements and new features that deepen personalization, improve discovery, and boost shopper lifetime value.
  • Balance evolving business priorities, user needs, and technical constraints with a customer-obsessed mindset.
• Data-Driven Prioritization:
  • Analyze product and behavioral data to identify key drivers of success and opportunities for growth.
  • Use quantitative and qualitative insights — from analytics, feedback loops, customer interviews, and shopper research — to inform decisions.
• Feature Development & Delivery:
  • Lead the definition, scoping, delivery, and iteration of features that enhance the shopping experience - including personalization, curated feeds, wishlisting, onboarding flows, and checkout optimization
  • Partner deeply with engineering and design to ship high-quality releases, remove blockers, and improve velocity.
• Cross-Functional Leadership:
  • Act as the central hub of communication between engineering, design, data, brand & marketing, and executive stakeholders.
  • Enable teams to align around a shared vision, clear requirements, and defined success criteria.
• Launch & Iteration:
  • Drive post-launch optimization and experimentation, ensuring the product improves key metrics and meets user needs as the platform scales.
  • Establish feedback loops with users and internal partners to rapidly test, learn, and iterate.
    
    

What You Bring

• 5+ years of product management experience, including ownership of consumer-facing product experiences and shipped releases.
• Demonstrated ability to lead products through post-launch growth, including defining and measuring success after launch.
• Strong analytical skills and comfort with data — you make decisions rooted in evidence and user behavior.
• Excellent prioritization and trade-off judgment — balancing scope, time, and quality.
• Experience working with cross-functional teams, especially engineering and UX/design.
• A product mindset grounded in user empathy and a deep understanding of shopper behavior.
• Excellent communication and alignment skills, able to work with stakeholders across levels and functions.
• Comfortable in fast-moving, ambiguous environments with a bias for action.

About The Role:

The Enterprise Director drives strategic growth and revenue expansion within 8-12 high-value Fortune 500 accounts, serving as a trusted advisor to senior decision-makers while executing aggressive upselling initiatives. There is a specific focus on expanding clients’ investment in our Opportunities product.

Your Impact to The Role:

Strategic Account Management

• Own and manage relationships with 8-12 enterprise accounts with our largest contract values 
• Serve as the primary strategic advisor and trusted partner to senior decision-makers
• Conduct regular business reviews and strategic planning sessions with key stakeholders
• Map complex organizational structures and identify key influencers across multiple departments and business units

Revenue Growth & Expansion

• Own aggressive annual upsell targets with particular focus on increasing QoQ investment in Opportunities product 
• Create and deliver compelling business cases that demonstrate clear ROI and strategic value for expansion initiatives
• Run enterprise sales cycles to secure dramatically larger investments by navigating complex orgs, building champions, and negotiating deals

Cross-Functional Leadership

• Partner closely with Sales, Product, Client Strategy, and Technical teams to ensure seamless client experience
• Advocate for client needs internally while driving product roadmap discussions and feature prioritization

You Are Energized By:

• Challenging and persuading customers to change their mindset and pursue new ways of unlocking revenue growth
• Negotiating complex contract renewals and expansions
• Developing and executing comprehensive account strategies that align with clients' business objectives and drive mutual growth
• Maintaining deep understanding of clients' industries, competitive landscapes, and strategic initiatives
• Providing market insights and competitive intelligence to inform product development and go-to-market strategies
• Contributing to thought leadership content and case study development

What We Are Looking For:

• 7+ years of enterprise account management or client success experience with Fortune 500 companies, in which you were directly responsible for the commercial agreements around renewal and/or revenue growth
• Proven track record of consistently achieving annual upsell targets in prior role(s)
• Excellent written and verbal communication skills
• Experience managing complex, multi-stakeholder relationships in enterprise environments
• Exceptional relationship-building and executive presence capabilities
• Strong analytical and strategic thinking skills with ability to translate complex business needs into actionable solutions
• Outstanding negotiation and presentation skills, comfortable presenting to senior executives
• Strong experience managing  enterprise renewal cycles, procurement processes, and contract negotiations
  
  

Bonus Points: 

• Experience closing $1M+ deals
• Background in B2B technology, SaaS, performance marketing or professional services preferred
• Proficiency with CRM systems (Salesforce preferred)
• Entrepreneurial mindset with ability to think and act like a business owner
• Resilient and adaptable, able to thrive in fast-paced, high-pressure environments
• Collaborative leader who can influence without authority across all organizational levels
• Strong business acumen with understanding of financial metrics and business operations

About The Role:

We are opening our NYC headquarters and are looking for an experienced, highly organized Workplace Experience Lead to build and maintain a welcoming, high-performing office environment for our growing team.

This is a foundational role that will shape the in-office experience for employees, visitors, and partners. You will own the day-to-day operations of the office - from facilities coordination and vendor management to employee experience and event management. You’ll partner closely with People and Workplace Technology to ensure the office runs smoothly, efficiently, and in a way that reflects ShopMy’s culture and brand.

This role is ideal for someone who thrives in fast-paced, high-growth environments and takes pride in creating exceptional in-person experiences.

Your Impact to The Role:

• Own daily office operations for our NYC HQ, ensuring a seamless, welcoming, and organized environment
• Own the overall in-person employee experience strategy, serving as the primary driver of how ShopMy shows up as a physical workplace
• Manage office vendors (cleaning, maintenance, security, supplies, catering, etc.) and serve as the primary point of contact
• Oversee stocking and organization of the kitchen, common areas, and office supplies
• Coordinate badge access, security protocols, and visitor check-in processes in partnership with Workplace Technology
• Welcome guests, candidates, and partners, ensuring a best-in-class in-office experience
• Support onboarding logistics for new hires (workspace setup, supplies, coordination with IT for equipment and access)
• Partner with People to support internal events, team gatherings, and company-wide moments
• Manage mail, deliveries, and shipping logistics
• Manage all office related communications - in partnership with People 
• Manage receptionist and any other workplace experience hires
• Monitor office budget and track vendor invoices/expenses
• Proactively identify and implement improvements to enhance the office experience
• Help reinforce a culture of collaboration, energy, and hospitality within the physical workspace

You Are Energized By:

• Creating thoughtful, welcoming environments where people can do their best work
• Being the go-to person who keeps things organized and running smoothly
• Building operational systems from the ground up
• Anticipating needs before they arise
• Working cross-functionally with People, Technology, and Leadership
• Contributing to a high-growth, fast-moving startup environment
• Bringing structure, polish, and warmth to in-person experiences

What We Are Looking For:

• 5+ years of experience in office management, workplace operations, hospitality, or similar roles
• Experience supporting a fast-growing startup or high-growth environment preferred
• Strong organizational skills and exceptional attention to detail
• Someone who is energized by planning and running events
• Proactive, resourceful, and solution-oriented mindset
• Excellent interpersonal and communication skills
• Ability to manage multiple priorities and vendors simultaneously
• Must be based in NYC and available to be on-site full time at our NYC headquarters
• High level of professionalism and discretion

Bonus Points: 

• Experience helping launch or relocate an office
• Experience managing office budgets
• Familiarity with access control systems and workplace tools
• Background in hospitality or event coordination
• Experience working within fashion, beauty, media, creator economy, or premium brand environments
• Passion for fostering strong company culture through physical spaces
• People management experience

About the role

We’re looking for a Senior Machine Learning Engineer to help ShopMy build and scale production-grade ML systems across personalization, search, and recommendations.

You’ll work closely with the co-founders and a small, high-impact team to design, build, and ship end-to-end machine learning systems; from data ingestion and modeling to deployment, monitoring, and iteration. This is a hands-on role for engineers who enjoy owning the full ML lifecycle and delivering real product impact. You’ll play a key role in defining and building ShopMy’s foundational ML infrastructure.

What You’ll Do

Build Practical, End-to-End ML Systems

• Design and ship productionized ML pipelines, from raw data and ETL through model inference and orchestration
• Build and deploy ML-powered APIs and services that support real user-facing features
• Own the full lifecycle of ML systems: experimentation, deployment, monitoring, and iteration
  
  

Work on Core ML Product Areas

• Develop ML systems for personalization, search, and recommendations
• Work with embedding-based systems and vector representations (text, images, or multimodal data)
• Measure results rigorously and iterate based on real-world performance
  
  

ML Engineering & Infrastructure

• Create and maintain data pipelines and internal tooling
• Deploy and operate ML systems in production (AWS, containerization, EC2, service orchestration)
• Ensure systems are scalable, reliable, and observable
• Monitor model and system performance and improve robustness over time
  
  

Engineering Excellence

• • Maintain a high standard for code quality, testing, and system design
  • Collaborate closely with leadership and peers to shape technical direction
  • Move quickly while balancing correctness, reliability, and long-term maintainability

What You Bring

• Bachelor or PhD in Data Science, Artificial Intelligence, Computer Science or Machine Learning
• 4+ years experience building or contributing to ML systems used in production
• Experience with embeddings, retrieval, ranking, or recommendation systems
• Ability to ship end-to-end solutions, not just models or analyses
• Strong programming skills (Python required)
• String data querying and manipulation skills (Pandas, SQL)
• Comfort working across data, modeling, APIs, and infrastructure
• Experience operating ML systems at meaningful scale (startup or large company)

About the role...

ShopMy is seeking a highly organized, data-minded, and excellent operator to join our team as the Creator Operations Manager. In this role, you will own the reporting systems, performance insights, and operational processes that keep the Creator organization aligned and effective, partnering closely with Creator Managers and leadership to deliver clear and reliable data, surface meaningful trends across creator performance, maintain internal documentation, and execute improvements that enhance how we support our creators. This role is ideal for someone who enjoys building structure, translating data into actionable insights, and creating clarity in a fast-paced, evolving environment, and who is motivated by helping teams evaluate performance consistently and focus on driving meaningful outcomes for our creator community.

Your Impact to The Role:

• Own creator performance reporting and dashboards, ensuring data is accurate, reliable, and actionable for the Creator organization
• Translate data into clear insights that help Creator Managers evaluate performance, spot trends, and identify opportunities across their creator portfolios
• Monitor performance across creators and teams, proactively surfacing risks, patterns, and growth opportunities to leadership
• Maintain internal documentation and operational processes that keep the Creator team aligned and informed
• Partner with Product, Marketing, and Analytics to ensure consistent data definitions, tracking, and reporting as our creator ecosystem evolves
• Support leadership in building and refining the operational rhythms, workflows, and systems that enable the team to run effectively and scale

You Are Energized By:

• Building and owning reporting, dashboards, and systems that teams rely on
• Turning complex data into clear, actionable insights for operators and leadership
• Creating structure, documentation, and operational rigor in fast-moving environments
• Spotting trends, risks, and opportunities across performance and proactively surfacing them
• Enabling others to work more effectively through better processes, workflows, and clarity

What We Are Looking For:

• Bachelor’s degree required
• 2–4 years of experience in operations, analytics, business operations, revenue/success operations, or other cross-functional roles in high-growth tech or consumer environments
• NYC-based
• Strong analytical skills with the ability to pull, interpret, and translate data into actionable insights for cross-functional partners
• High level of systems thinking, with a deep understanding of how data, internal processes, and team workflows interconnect
• Exceptional organization and attention to detail, with the ability to maintain accurate reporting, documentation, and operational structure in a fast-moving environment
• Comfort working in ambiguity and making decisions with incomplete information while bringing clarity and structure to evolving processes
• Proficiency in Google Suite, with proven ability to quickly learn new tools, data platforms, and reporting systems
• A proactive, ownership-driven mindset with a passion for improving operational rigor and enabling teams to work more effectively

About The Role:

ShopMy is hiring a Senior Associate, Creator Experience to directly support and strategically grow our top-earning and high-potential creators. You will work closely with some of the most influential digital talent, ensuring they have the resources, insights, and hands-on support to maximize their success on ShopMy.

This is a creator-facing role where you’ll provide both high-touch support and scalable guidance. You’ll own a portfolio of creators, act as a trusted advisor, and collaborate cross-functionally with Product, Marketing, Client Strategy, and Data to deliver an exceptional experience while surfacing insights that drive ShopMy’s growth.

Your Impact to The Role:

• Strategic Support: Partner with creators to adopt best practices, unlock opportunities, and increase revenue on ShopMy.
• Performance Insights: Monitor creator data and surface tailored recommendations that drive measurable growth.
• High-Touch Service: Resolve inquiries quickly, troubleshoot issues, and ensure creators feel supported at every step.
• Cross-Functional Collaboration: Work with internal teams to deliver seamless experiences and scalable support models.
  
  

You Are Energized By:

• Building relationships with top-tier creators and helping them thrive
• Translating data into actionable strategies for growth
• Solving problems quickly to provide top-tier service
• Thriving in a fast-paced environment where you can make an immediate impact
• Taking ownership of your portfolio and driving measurable results

What We Are Looking For:

• Bachelor’s Degree
• 2–4 years of experience in customer success, account management, partnerships, or creator economy roles
• Strong track record of building and maintaining relationships with high-profile talent
• Excellent communication and organizational skills with sharp attention to detail
• Problem-solving mindset and ability to work independently
• Familiarity with creator platforms, affiliate programs, digital marketing tools, and fashion trends is a plus
• Proficiency in Salesforce also a plus

About The Role:

ShopMy is hiring a Manager, Creator Experience to lead the strategic management and growth of our top-earning creators. You will serve as the primary relationship owner for a portfolio of influential digital talent, acting as a trusted advisor to maximize their earnings, deepen their engagement, and advocate for their needs across ShopMy.

This role is highly creator-facing and combines high-touch partnership with scalable strategies. You’ll collaborate cross-functionally with Product, Marketing, Client Strategy, and Data teams to ensure creators consistently receive best-in-class support while surfacing insights that shape ShopMy’s growth.

Your Impact to The Role:

• Strategic Creator Partnerships: Manage and grow a portfolio of top-tier creators, ensuring long-term retention and success.
• Performance Insights & Growth: Analyze creator performance data and provide actionable recommendations that drive revenue.
• Cross-Functional Collaboration: Partner with internal teams to scale best practices and serve as an advocate for creators, all to deliver a seamless creator experience.
• Team Leadership: Mentor and support junior team members to strengthen the overall team’s support of Creators.

You Are Energized By:

• Building trusted relationships with high-profile creators
• Turning performance data into strategies that unlock growth
• Anticipating creator needs and solving challenges quickly
• Thriving in a fast-paced, high-growth environment
• Driving measurable results while supporting team growth

What We Are Looking For:

• Bachelor’s Degree
• 4–6 years of experience in customer success, account management, partnerships, or creator economy roles
• Proven track record of managing and growing high-profile accounts or creator relationships
• Strong communicator with the ability to influence and advise top-tier talent
• Analytical and strategic thinker with strong problem-solving skills
• Familiarity with creator platforms, affiliate programs, and digital marketing tools a plus
• Proficiency in Salesforce and Looker also a plus

About the role…

We’re hiring a Manager, Client Strategy to join our Success team and lead the strategic management of a portfolio of top-tier brands. In this highly client-facing role, you’ll serve as a trusted partner to marketing executives—many in the luxury fashion and beauty space—working to retain and grow their business through data-backed affiliate and creator strategies. You’ll also collaborate cross-functionally to deliver exceptional client experiences and help scale ShopMy’s brand success model.

Your Impact to The Role:

• Serve as a strategic advisor and relationship owner for high-profile brand accounts
• Partner with Sales to align on goals and unlock upsell opportunities
• Deliver data-driven insights and strategic recommendations that lead to client growth
• Proactively identify and solve day-to-day business challenges across your portfolio
• Elevate conversations with brand stakeholders to maximize value and investment in ShopMy
• Escalate meaningful product feedback to influence product development
• Represent the voice of the client internally and ensure an exceptional experience across touchpoints
  
  

You Are Energized By:

• Building lasting relationships with leading brands in fashion, beauty, and lifestyle
• Acting as a key driver of business growth through data, creativity, and strategic thinking
• Working cross-functionally in a fast-paced environment where you can make an immediate impact
• Leading clients through affiliate and creator strategies that perform
• Taking initiative and ownership in solving challenges and exceeding expectations
  
  

What We Are Looking For:

• 5+ years in strategic, client-facing roles, such as account management or management consulting
• Proven experience supporting high-profile or luxury brand clients
• Bachelor’s Degree
• Strong track record of retention, upsell, and elite client service
• Excellent communication and problem-solving skills
• Strategic thinker who can connect the dots and proactively drive value
• Comfortable with ambiguity and fast-paced environments
  
  

Bonus Points:

• SaaS Customer Success experience
• Experience at a remote startup
• Deep understanding of affiliate marketing and the creator economy
• Familiarity with Salesforce
• Ability to execute under tight timelines and shifting priorities
  
  

About the role...

We are looking for a Senior Associate, Client Strategy to join our Success team. You’ll be responsible for managing a portfolio of brand partners on ShopMy, advising them on their affiliate strategy and driving results. The retention and growth of our brands are essential to ShopMy’s success, and you will play a key role in delivering on that. This is a strategic and client-facing role for someone who is proactive, data-driven, and excited to elevate the experience of our brand partners.

Your Impact to The Role:

• Serve as a trusted strategic advisor to your portfolio of brand partners
• Drive retention and performance through data-backed recommendations and affiliate strategy guidance
• Partner with the sales team on onboarding and upsell opportunities
• Identify and resolve day-to-day issues across accounts with a proactive mindset
• Deliver timely, professional communication and support to brand partners
• Collaborate cross-functionally on projects to improve client success and internal processes
• Elevate conversations with strategic thinking and long-term business value in mind
• Help maintain operational excellence within the Brand Success team

You Are Energized By:

• Building strong relationships with brand partners and seeing them succeed
• Working in a fast-paced, high-growth environment with a collaborative team
• Helping shape the future of affiliate marketing and the creator economy
• Turning data into insights and using them to inform strategy
• Owning your work, solving problems creatively, and making a measurable impact

What We Are Looking For:

• Bachelor’s Degree
• 3–5 years in strategic, client-facing roles such as account management, consulting, or project management
• Exceptional communication and relationship-building skills
• Highly organized with strong attention to detail
• Ability to think strategically and act tactically
• Proficiency in Google Suite, Zoom, and Microsoft Office
• Adaptable, proactive, and solutions-oriented mindset

Bonus Points:

• Experience at a remote startup
• Knowledge of Salesforce
• Familiarity with the creator economy or affiliate/performance marketing
• Comfortable executing under tight deadlines and shifting priorities