About the Role

We are seeking a Senior Associate, Product Support to join our Product Support team at ShopMy.

In this role, you will independently own brand health monitoring and click tracking — building proactive systems to catch issues early, communicating clearly with brands, and driving resolution with confidence. You'll bring structure and rigor to a high-impact workstream, identify patterns that inform product improvements, and serve as a trusted escalation resource for the team. Beyond brand health, you'll contribute to generalist Brand Support work and help raise the bar on consistency and quality across the team.

Your Impact in the Role

• Own the brand health monitoring workstream end-to-end: daily dashboard review, issue flagging, brand outreach (email, calls, follow-up), and resolution tracking.
• Serve as the first escalation point for Associate-level brand health and tracking questions.
• Identify patterns across issues and proactively surface root causes and improvement recommendations to Engineering and Product.
• File and track bug reports in Linear with clear, concise summaries suitable for Engineering review — and follow through on prioritization.
• Maintain and improve internal documentation for brand health processes without being asked.
• Contribute to internal knowledge bases
• Identify AI coverage gaps in brand health workflows; edit AI drafts and contribute to improving AI performance.
• Support the Brand Support ticket queue on complex or high-impact tickets, applying judgment beyond standard macros.
• Contribute to monthly VOC reporting and ad hoc brand health analysis.

You Are Energized By

• Owning a workstream independently and making it run better over time.
• Being the person teammates turn to when something's tricky or unclear.
• Spotting patterns before they become problems — and proposing solutions, not just flagging blockers.
• Communicating clearly and calmly with brands, even when things are broken.
• Building and improving processes without waiting to be asked.

What We Are Looking For

• Bachelor's degree or equivalent experience.
• 2+ years of experience in affiliate marketing, digital marketing, implementation, product support, or product operations — what matters is that you've operated at the intersection of technical work and client-facing coordination.
• Strong project management instincts — this role is fundamentally about coordinating across brands, internal stakeholders, and Engineering to drive issues to resolution. You keep the threads together and nothing falls through the cracks.
• Client-ready from day one — you're comfortable joining calls with brand partners, troubleshooting live, and representing ShopMy confidently without needing a ramp period.
• Strong written and verbal communication skills — you write clean, concise summaries for both brands and internal stakeholders, and you communicate calmly and clearly even when things are broken.
• Technical enough to dig in — you can understand tracking issues, pixel failures, and integration problems at a meaningful level, even if you're not an engineer.
• Proactive and self-directed — you identify and execute improvements to workflows without being prompted.
• Comfortable managing multiple active issues simultaneously with reliable follow-through.
• Proficiency with tools such as Google Suite, Microsoft Office, and Zoom.
• Experience with or eagerness to learn Zendesk, Intercom, Linear, or Jira.

Bonus Points

• Direct experience in the affiliate marketing space.
• Background in a startup or high-growth SaaS environment.
• Familiarity with customer support or bug tracking tools (Zendesk, Intercom, Linear, Jira).
• Knowledge of the creator economy, e-commerce platforms, or performance marketing.
• Experience with link tracking, attribution, or pixel/conversion monitoring.
• Experience mentoring or informally onboarding teammates.
• Proven ability to prioritize and execute effectively under tight deadlines.

About the Role

As Senior Manager, Product Research, you’ll be the dedicated researcher responsible for engaging directly with ShopMy’s user base to understand their needs and pain points. You’ll partner closely with product managers, designers, and engineers to help shape product strategy and surface actionable insights to elevate both creator, shopper and brand experience on ShopMy.

This is an individual contributor role on the Product team. In this role, you will be expected to independently own and lead complex research projects while contributing to broader team initiatives with growing consistency.

What You’ll Do

• Own and drive the research roadmap in close partnership with Product, Success and Sales
• Lead end-to-end user research efforts across multiple product areas; from generative discovery to evaluative testing
• Lead and execute end-to-end UX and usability testing initiative, translating insights into actionable design and product improvements that enhance user experience. 
• Incorporate best in class UX principles into research and product development processes, championing user-centered design standards and ensuring a consistent, high quality experience. 
• Synthesize and communicate insights in compelling ways that influence product decisions and roadmap prioritization
• Design, scope and execute studies using a mix of methodologies (e.g., 1:1 interviews, usability tests, surveys, diary studies)
• Collaborate with Product, Design, Marketing, Data, and Product Support to identify and prioritize key user pain points and user needs
• Advocate for the voice of the creator, shopper and brand throughout the product development process
• Contribute to the evolution of our product development process by establishing frameworks and best  practices for research planning, documentation, and insights sharing
• Help level up research understanding across the team through lightweight training and education

What You Bring

• 6+ years of experience in product or UX research, preferably at a fast-paced B2B or B2C startup
• Expertise across both generative and evaluative research methods (both in-person and remote) with a portfolio or examples of research that influenced shipped products
• Exceptional communication and storytelling skills- you make data and insights engaging, accessible, and memorable
• Strong collaborator, able to build cross-functional relationships and advocate for users without losing sight of business context
• Comfortable navigating ambiguity, prioritizing impact, and balancing rigor with speed
• Experience working with creator tools, marketplaces, or e-commerce products is a plus

We’re seeking a Senior Level Product Designer, proficient in both UX and UI, who can take play a crucial roll in all touch points of the full design process — from assisting research and ideation to polished, high-quality delivery. You thrive in cross-functional collaboration, partnering with PMs, engineers, and design to create cohesive, user-centered experiences. You’re comfortable assisting research, iterating quickly while maintaining a high bar for craft, accessibility, and detail. You have a keen eye for opportunities to improve usability and aesthetics, stay ahead of design trends, and bring fresh ideas that elevate both our product and our team. A love for what we’re building is a must—we’re a small but passionate team, and that enthusiasm shows in everything we create.

What You’ll Do

• Own end-to-end design for assigned features — from assisting in research to high-fidelity delivery — ensuring user-centered, polished, and feasible solutions.
• Collaborate with PMs, engineers, and design to deliver cohesive, and beautiful user experiences.
• Digest user research to turn insights into actionable design improvements.
• Engage in design critiques, giving and receiving constructive feedback.
• Contribute to and maintain the design system for consistency, scalability, and accessibility.
• Maintain exceptional craft and attention to detail, ensuring designs meet accessibility standards and follow best practices.
• Proactively identify design opportunities to improve product usability, aesthetics, and overall customer experience.
• Stay up-to-date on trends and tools, bringing fresh, innovative ideas to the team.

What We’re Looking For

• 4+ years of product design experience (startup or fast-paced environment a plus).
• A portfolio that demonstrates a strong grasp of interaction design, visual design, and user-centered thinking.
• Experience working across web, mobile, and responsive design.
• Strong collaboration skills, with the ability to give and receive feedback constructively.
• Comfort with rapid iteration — you know when to polish and when to ship.
• Familiarity with modern design tools (Figma, etc.) and basic prototyping tools.
• A systems thinker who can design for scale while caring deeply about craft.
• Enthusiastic, eager to learn, and able to take feedback constructively – also a genuine enthusiasm for ShopMy and the brand we’re building.

About the Role

ShopMy’s consumer-facing shopper product has launched- introducing a new way for customers to discover, organize, and buy products through creator-curated experiences and personalized taste profiles. 

As the Senior Product Builder- Shopper, you will own this product area, transitioning product leadership from our CEO and driving the strategy, execution, and growth of the shopping experience post-launch. You’ll work across design, engineering, data, marketing, and brand teams to refine the experience, improve key shopper metrics, and scale engagement and retention.

This role is ideal for a product leader who combines strategic thinking with strong execution skills, understands consumer behavior in commerce contexts, and thrives in high-velocity environments with high autonomy and direct executive partnership.

What You’ll Do

• Product Ownership & Vision
  • Take over end-to-end ownership of the shopper product, including shaping the long-term vision and short-term execution plans.
  • Define the product’s North Star and key success metrics tied to adoption, engagement, conversion, and retention.
• Strategy & Roadmap:
  • Develop and own the shopper product roadmap, prioritizing improvements and new features that deepen personalization, improve discovery, and boost shopper lifetime value.
  • Balance evolving business priorities, user needs, and technical constraints with a customer-obsessed mindset.
• Data-Driven Prioritization:
  • Analyze product and behavioral data to identify key drivers of success and opportunities for growth.
  • Use quantitative and qualitative insights — from analytics, feedback loops, customer interviews, and shopper research — to inform decisions.
• Feature Development & Delivery:
  • Lead the definition, scoping, delivery, and iteration of features that enhance the shopping experience - including personalization, curated feeds, wishlisting, onboarding flows, and checkout optimization
  • Partner deeply with engineering and design to ship high-quality releases, remove blockers, and improve velocity.
• Cross-Functional Leadership:
  • Act as the central hub of communication between engineering, design, data, brand & marketing, and executive stakeholders.
  • Enable teams to align around a shared vision, clear requirements, and defined success criteria.
• Launch & Iteration:
  • Drive post-launch optimization and experimentation, ensuring the product improves key metrics and meets user needs as the platform scales.
  • Establish feedback loops with users and internal partners to rapidly test, learn, and iterate.
    
    

What You Bring

• 5+ years of product management experience, including ownership of consumer-facing product experiences and shipped releases.
• Demonstrated ability to lead products through post-launch growth, including defining and measuring success after launch.
• Strong analytical skills and comfort with data — you make decisions rooted in evidence and user behavior.
• Excellent prioritization and trade-off judgment — balancing scope, time, and quality.
• Experience working with cross-functional teams, especially engineering and UX/design.
• A product mindset grounded in user empathy and a deep understanding of shopper behavior.
• Excellent communication and alignment skills, able to work with stakeholders across levels and functions.
• Comfortable in fast-moving, ambiguous environments with a bias for action.

About the Role

We're hiring a Senior Product Builder to focus on the Creator experience at ShopMy. You'll be the second Product Builder on the team, working closely with ShopMy’s VP, Product.

Creators use ShopMy discover brands, build storefronts, earn commissions, and grow audiences through our tools. Your job is to make every part of that experience so good that creators can't imagine working without ShopMy. You'll own key surfaces of the creator-facing product, such as: onboarding, storefronts, affiliate tools, earnings, discovery, and the daily workflows that keep creators engaged and earning.

This is not a role where you write requirements and hand them off. You will take unclear signals - from creator feedback, data, internal teams, and the market - and turn them into concrete product ideas. Then you will see those ideas through until they are live in production and changing real behavior.

What We're Looking For

We need someone who embodies three qualities:

You are a full-stack builder. Your skills don't stop where someone else's begin. You think in complete systems. You can design the flow, reason through the architecture, and understand how data moves. You arrive with something real - rough wireframes, a concrete proposal with sharp scope and tradeoffs - so that Engineering and Design can react, improve, and ship. When you do this well, execution accelerates because translation is no longer required.

You are a creative. You understand that great product doesn't emerge in a straight line. You're comfortable sitting in ambiguity long enough to find something genuinely good, but not so long that nothing ships. You know when to open up possibilities and when to collapse them into something real. You create space when it's needed and apply pressure when it's time to get a project over the line.

You are a sleuth. The organization will hand you noise - feature requests, complaints, partial diagnoses. You assume what you're hearing is filtered, incomplete, or slightly wrong. You read between the lines, apply trained product judgment, and uncover the real problem worth solving. You don't take things at face value. You do the work to find the truth underneath.

What You’ll Do

• Own key surfaces of the creator-facing product - from storefronts and affiliate tools to onboarding, earnings dashboards, and discovery experiences
• Diagnose real problems from organizational noise: creator feedback, support tickets, usage data, and market signals
• Shape creative solutions with clear flows, rough wireframes, and concrete proposals that make the idea unmistakable to Engineering and Design
• Ship real product into production and stay close through the final mile - you care how the feature actually behaves, where it breaks, how it performs
• Partner deeply with Engineering, Design, UXR, and Data to move from signal to shipped product at high velocity
• Define and own metrics that reflect real creator value - engagement, earnings, retention, satisfaction
• Conduct creator research (office hours, data analysis, user interviews) to build deep empathy for what creators need and how they work
• Manage the balance between major roadmap bets and the continuous stream of iterative improvements that compound into a world-class product

What Success Looks Like

You judge yourself by what is live in production. Ideas, documents, designs, and prototypes are inputs to the work, not the work itself. The only reliable signal of success is a product that exists in production and makes the company better. Until something is running in production and changing behavior, the job is not finished.

You know when to slow down to shape the right solution and when to push to get it into users' hands.

What You Bring

• 5+ years of product management experience, with meaningful time shipping consumer-facing or creator/influencer products
• Demonstrated ability to take ambiguous problems and turn them into shipped solutions - not just specs or decks
• Strong design instinct: you can sketch flows, critique interfaces, and reason about UX without waiting for a designer to go first
• Technical fluency: you understand how systems are built, can reason about APIs and data models, and can have substantive conversations with engineers
• Deep empathy for creators and the creator economy - you understand how creators think about monetization, audience growth, and tooling
• Experience operating in a fast-moving, small-team environment where ownership is real and accountability is high
• A portfolio or track record of products you personally shaped and shipped, not just managed

Why ShopMy 

• You'll be the second Product hire in this area of the business. 
• You'll play a pivotal role in shaping a critical vertical
• You'll work alongside a team that treats product as a craft and holds each other to a high bar
• You'll ship constantly - we measure success by what's in production, not what's in a deck

About the Role

We're hiring a Senior Product Builder to focus on the Brand experience at ShopMy. You'll be the second Product Builder on the team.

The Brand side of ShopMy is where revenue is generated and partnerships come to life. Brands use ShopMy to discover creators, manage gifting programs, run paid collaborations, track attribution, and measure ROI across their creator marketing spend. Your job is to make the brand experience so powerful and intuitive that ShopMy becomes indispensable to every brand's creator marketing strategy. You'll own surfaces of the brand-facing product, such as: discovery and search, gifting workflows, campaign management, analytics and reporting, and the daily tools that help brand teams operate at scale.

This is not a role where you write requirements and hand them off. You will take unclear signals - from brand feedback, sales conversations, usage data, and the market - and turn them into concrete product ideas. Then you will see those ideas through until they are live in production and changing real behavior.

What We're Looking For

We need someone who embodies three qualities:

You are a full-stack builder. You think in complete systems. You can design the flow, reason through the architecture, and understand how data moves. You arrive with something real - rough wireframes, a concrete proposal with sharp scope and tradeoffs - so that Engineering and Design can react, improve, and ship. When you do this well, execution accelerates because translation is no longer required.

You are a creative. You understand that great product doesn't emerge in a straight line. You're comfortable sitting in ambiguity long enough to find something genuinely good, but not so long that nothing ships. You know when to open up possibilities and when to collapse them into something real. You create space when it's needed and apply pressure when it's time to get a a project over the line.

You are a sleuth. The organization will hand you noise - feature requests from brand partners, sales team asks, competitor moves, partial diagnoses. You assume what you're hearing is filtered, incomplete, or slightly wrong. You read between the lines, apply trained product judgment, and uncover the real problem worth solving. You don't take things at face value. You do the work to find the truth underneath.

What You’ll Do

• Own key brand-facing product surface - such as creator discovery, gifting, campaign management, analytics, attribution, and reporting
• Diagnose real problems from organizational noise: brand feedback, sales team signals, CS escalations, usage data, and competitive intelligence
• Shape creative solutions with clear flows, rough wireframes, and concrete proposals that make the idea unmistakable to Engineering and Design
• Ship real product into production and stay close through the final mile - you care how the feature actually behaves, where it breaks, how it performs
• Partner deeply with Engineering, Design, UXR, and Data to move from signal to shipped product at high velocity
• Work closely with ShopMy’s Brand Growth and Client Strategy teams to understand the brand buyer's world - their workflows, pain points, and how they measure success
• Manage the balance between major roadmap bets and the continuous stream of iterative improvements that compound into a world-class product

What Success Looks Like

You judge yourself by what is live in production. Ideas, documents, designs, and prototypes are inputs to the work, not the work itself. Until something is running in production and changing behavior, the job is not finished.

Success is not measured by how quickly work moves through phases, how many meetings are run, or how polished the intermediate artifacts appear. Real product work is recursive. You know when to slow down to shape the right solution and when to push to get it into users' hands.

The only reliable signal of success is a product that exists in production and makes the company better.

What You Bring

• 5+ years of product management experience, with meaningful time shipping B2B or marketplace products - ideally in marketing tech, advertising platforms, or brand tools
• Demonstrated ability to take ambiguous problems and turn them into shipped solutions - not just specs or decks
• Strong design instinct: you can sketch flows, critique interfaces, and reason about UX without waiting for a designer to go first
• Technical fluency: you understand how systems are built, can reason about APIs and data models, and can have substantive conversations with engineers
• Deep understanding of how brands think about creator marketing, influencer partnerships, attribution, and ROI
• Experience operating in a fast-moving, small-team environment where ownership is real and accountability is high
• A portfolio or track record of products you personally shaped and shipped, not just managed
• Bonus: experience working closely with sales and CS teams to translate commercial feedback into product direction

Why ShopMy 

• You'll be the second Product hire in this area of the business. 
• You'll be a key player in a critical vertical with real autonomy
• You'll work alongside a team that treats product as a craft and holds each other to a high bar
• You'll ship constantly - we measure success by what's in production

About the Role

As a Senior Brand Designer at ShopMy, you’ll craft effective, visually striking communications that drive our brand and business impact. You’ll collaborate closely with Design, Brand Marketing, and Product Marketing teams to evolve and express the ShopMy brand across every touchpoint- from campaigns and content to marketing materials, email, and paid ads.

This role calls for both strategic vision and hands-on craft; balancing conceptual thinking with an obsession for detail and brand systems. As an individual contributor on the Product team, you’ll independently own and execute complex brand design projects while ensuring that every piece of communication, from an email design to a social ad to a brand deck, reflects the premium, elevated identity of ShopMy

What You’ll Do

• Own, concept, drive and execute complex design initiatives for marketing campaigns, partnerships, and brand initiatives across all channels — including email, social, paid media, events, and out-of-home.
• Design and produce marketing materials such as sales decks, brand presentations, digital ads, and other assets that showcase ShopMy’s story and value.
• Translate brand strategy into campaign systems — building scalable visual identities, templates, and processes that ensure consistency and excellence across all touchpoints.
• Collaborate cross-functionally with Brand Marketing, Product Marketing, and Product teams to bring cohesive, high-impact narratives to life.
• Elevate the craft — create premium, modern, and engaging visuals that resonate with creators, brands, and consumers alike.
• Mentor junior designers and contribute to a high-performing, collaborative, and creative team culture.
• Work directly with external partners and agencies to ensure creative alignment, timelines and seamless collaboration across all initiatives.
• Handle multiple projects gracefully under tight timelines, maintaining creative excellence and attention to detail.

What Sets You Up for Success

• 6+ years of experience in brand, marketing, or visual design — ideally within lifestyle, tech, or creative industries.
• Proven experience concepting and executing holistic, cross-channel campaigns.
• Expert-level proficiency in Figma and Adobe Creative Suite
• Strong creative eye for typography, color, layout, and photography — with an ability to elevate the premium feel of a brand.
• Skilled in designing across a wide range of mediums — including email, digital ads, marketing collateral, and investor decks.
• A systems-driven mindset: you think beyond single deliverables to scalable design frameworks.
• Strategic thinker with the ability to define creative direction even from open-ended briefs.
• Excellent communication and presentation skills; can confidently sell ideas and lead creative discussions.
• Highly organized and proactive, able to manage multiple priorities with clarity and calm.
• Collaborative, optimistic, and full of creative energy. You naturally make work (and working) fun.
• A base knowledge of ShopMy, who we are and what we’re creating.